Customer Success Manager (Technical/Resident Engineer)

Join Zimperium®, the global leader in mobile security, dedicated to safeguarding the modern mobile enterprise. Our AI-driven platform provides real-time, on-device protection for mobile applications and devices, earning the trust of top organizations and governments. We empower our clients to stay ahead of evolving threats—such as mobile-targeted phishing (m…

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

Join our dynamic team at MicroStrategy as a Customer Success Manager in Pune. In this pivotal role, you will work closely with our clients to ensure they achieve their business goals through effective use of our platform. Your strategic insights and proactive engagement will drive customer satisfaction and retention, making you a key player in our customer's journey.

About HevoHevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Based in San Francisco and Bangalore, our innovative solutions cater to clients across 45+ countries, particularly in e-commerce, financial technology, and healthcare. With substantial backing from prestigious investors including Sequoia Capital, we have successfully raised $42 million to propel our next phase of hyper-growth!Our mission at Hevo is to enable every company to become data-driven. Since our inception four years ago, we have developed our first product – the “Data Pipeline”. This no-code platform assists organizations in connecting all data sources, offering integrations with over 150 data sources, and providing a unified view of their operations. We strive to simplify technology to empower all users, regardless of their technical skills.The Role: Customer Success EngineerAs a Customer Success Engineer, you will be the primary liaison for Hevo Data’s clients, overseeing their journey from onboarding to retention. You will collaborate with clients to build and launch data pipelines, fostering customer engagement that drives product adoption and client retention. Working closely with internal teams including Product Experts, Account Executives, Product Support, and Engineering, you will serve as the main point of contact for all technical interactions. Your collaboration with clients and our product team will be crucial in enhancing platform functionality and benefits.What Will You Do?● Manage a designated group of customers and ensure their retention.● Provide technical consultancy and guidance during the post-sales process.● Develop onboarding strategies for new customers, ensuring a smooth transition and integration.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for your clients, guiding them through their journey with MicroStrategy and ensuring they maximize the value from our products and services.Your responsibilities will include onboarding new clients, conducting regular check-ins, and providing ongoing support to address any concerns. You will collaborate closely with various teams to enhance customer experiences and drive retention.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business objectives using our cutting-edge analytics and business intelligence solutions. You will be the primary point of contact for our customers, guiding them through the onboarding process and ensuring they maximize the value of our products.Your responsibilities will include fostering strong relationships, understanding customer needs, and providing proactive support. You will collaborate with various internal teams to deliver exceptional customer experiences and drive product adoption.

Role Overview: Join the dynamic team at MindTickle as a Customer Success Evangelist, where you will play a pivotal role in shaping the growth trajectory of a leading Silicon Valley enterprise. This unique position allows you to explore diverse use cases across various industries while collaborating with some of the brightest minds from our rapidly growing client base.Key Competencies Required: We envision this role necessitating a blend of three essential skill sets: Problem Solving, Product Insight, and Interpersonal Skills.Problem Solving: In this capacity, you will:Thoroughly understand clients’ business objectives and program goals.Foster product adoption and guarantee an outstanding user experience.Identify and address both overt and subtle customer challenges.Oversee the full customer lifecycle, including onboarding, planning, implementation, deployment, and ongoing engagement.Manage all aspects of your accounts, focusing on retention and opportunities for upselling.Product Insight: Your responsibilities will include:Being the voice of the customer for internal teams, especially the product team.Grasping the product philosophy and roadmap to effectively communicate them to customers.Utilizing analytics to discern usage trends and develop relevant metrics.Acquiring an in-depth understanding of the MindTickle product to deliver tailored solutions.Educating customers on MindTickle best practices and self-service options.Interpersonal Skills: You will need to:Collaborate with cross-functional and geographically diverse teams to ensure customers achieve their ROI.Set and manage customer expectations regarding product capabilities.Engage with customers, adopting multiple perspectives to resolve issues effectively.

This internship position is designed for candidates seeking valuable hands-on experience in the field.At Helpshift, we revolutionize customer service by uniting traditional support channels like email and phone with a modern, mobile-first approach. Our AI-driven platform allows companies to efficiently resolve customer issues, enhancing satisfaction across their user base. Leading brands such as Tencent, Supercell, and Coupons.com utilize Helpshift to deliver messaging-first customer support, reaching over 820 million active consumers monthly on two billion devices worldwide.As a member of our Customer Success Team, you will play a pivotal role in implementing solutions and ensuring customer satisfaction.

Role overview Nice Ltd. is seeking a Senior Technical Account Manager based in Pune, India. This role acts as the primary contact for important clients, focusing on their success with Nice Ltd.'s technical offerings. Building strong partnerships and ensuring clients receive effective support are central to this position. Key responsibilities Develop and maintain strong relationships with major clients Advise clients on technical solutions and recommend best practices Encourage product adoption and assist clients in achieving their objectives Serve as a trusted advisor, responding to technical inquiries and resolving challenges

As an Implementation Success Manager at AppZen, you will play a crucial role in ensuring that our customers successfully implement and adopt our cutting-edge AI solutions. You will partner with clients to understand their unique needs, deliver tailored implementation strategies, and provide ongoing support to enhance user satisfaction and business outcomes.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

Join Custom Soft as a QA Engineer and be a part of our dynamic team! In this role, you will be responsible for ensuring the quality of both web and desktop applications. You will engage in client review sessions, prepare Software Requirements Specifications (SRS), and conduct team reviews to enhance our product offerings.Your key responsibilities will include:Manually testing web applications and desktop software.Creating detailed test cases and scenarios to ensure comprehensive coverage.Following established QA activities to maintain high-quality standards.Gathering and analyzing requirements for testing purposes.Facilitating communication with clients for reviews, user acceptance testing (UAT), and issue resolution.Collaborating effectively with team members and demonstrating the ability to work independently.Please include the following in your CV:Name of Current Company:Current Monthly Salary:Notice Period:

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

Join Weblee Technologies as a Testing Engineer & Deputy Technical Manager where you will lead a dynamic team in delivering high-quality software solutions. You will play a pivotal role in ensuring that our products meet the highest standards of quality and performance.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.

Join FloQast as a Technical Lead Manager (TLM) and embark on a rewarding journey in technical management. This role is designed for skilled individual contributors eager to transition into people management while advancing their career in technical leadership. While prior management experience is not required, a servant leadership mindset and the willingness to learn are essential. You will receive mentorship and support from experienced engineering managers, fostering your growth within our dynamic engineering team.

Join AppZen as an Oracle Technical Manager, where you will spearhead innovative projects, ensuring the seamless integration and optimal performance of Oracle applications. You will lead a team of talented technical professionals, guiding them in the development and implementation of solutions that drive efficiency and enhance user experience.Your role will involve collaborating closely with cross-functional teams, stakeholders, and clients to gather requirements, troubleshoot issues, and deliver high-quality results. If you are passionate about technology and possess strong leadership skills, we would love to hear from you!

About UsMindtickle stands at the forefront of revenue productivity solutions, expertly merging on-the-job learning with effective deal execution to maximize revenue generation per representative. Acknowledged as a leader in the industry by prominent analysts and celebrated as the #1 sales onboarding and training product by G2, we are proud to be recognized as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking an experienced Senior Engineering Manager with 7–11 years of expertise to lead and inspire our high-performing engineering teams. Your primary responsibility will be to deliver mission-critical products while nurturing a culture of technical excellence and high-agency performance.As a pivotal member of our engineering leadership team, you will navigate the intersection of technical strategy and operational execution. You will manage a diverse range of engineering initiatives and oversee critical AI-integrated projects, thus requiring a robust understanding of the unique lifecycles associated with AI-based features. Additionally, you will advocate for the AI-driven optimization of our internal engineering processes to enhance team velocity.

About 66degrees 66degrees helps enterprises use AI, cloud, and data solutions to solve complex business problems. The company brings together experts from leading firms to help organizations turn chaotic data into valuable assets and streamline complexity. 66degrees aims to create workplaces where autonomous systems support smarter decisions and unlock human potential. The culture values teamwork, innovation, and professional growth. Role Overview: Technical Delivery Manager This Technical Delivery Manager role suits someone who has moved from hands-on software engineering into a leadership position focused on delivery. The job calls for both technical depth and strong project management. The manager works closely with engineering teams to guide execution, uphold quality, and deliver practical solutions. Main Responsibilities Direct end-to-end delivery of software engineering projects, from planning through release. Set project scope, timelines, and allocate resources for predictable results. Collaborate with engineering teams on system design, architecture, and technical choices. Coordinate work across backend, frontend, and cloud-based systems. Ensure adherence to engineering best practices, code quality, and scalable architecture. Lead Agile ceremonies: sprint planning, daily stand-ups, reviews, and retrospectives. Track and improve team velocity, predictability, and delivery quality. Identify and address risks, dependencies, and blockers to maintain progress. Work with stakeholders to turn business requirements into actionable technical plans. Communicate project status, risks, and results to leadership and stakeholders. Promote ongoing improvement in delivery processes, Agile practices, and team performance. Location Bengaluru or Pune

Collaborate with ExpertsAs a Technical Solutions Engineer (TSE) at Arista Networks, you will thrive in a dynamic, collaborative environment, providing support for all Arista products while mastering the various network protocols and features of EOS. Your role will involve working closely with customers and, when necessary, liaising with our dedicated software and hardware development teams. You will also have access to a specialized lab environment for recreating issues and testing solutions.By facilitating direct access to a high-level engineer, we enhance the support experience, leading to increased customer satisfaction and loyalty.Your ResponsibilitiesAddress customer inquiries regarding products through phone or written communications.Assist customers in resolving challenges encountered during installation, operation, maintenance, or compatibility of products.Utilize your interpersonal skills and in-depth product knowledge to effectively respond to customer-focused inquiries.Troubleshoot hardware and software issues, recommending appropriate corrective actions.Record customer interactions and recurring technical issues to contribute to product quality initiatives and development efforts.