Customer Success Operations Analyst at Onit | Pune, Maharashtra

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions…

Join Onit as a Senior AI Engineer and lead the charge in developing cutting-edge artificial intelligence solutions. You will be responsible for designing, implementing, and optimizing AI models that enhance our products and services.

About OnitAt Onit, we're revolutionizing legal operations using advanced AI technology. Our state-of-the-art platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated systems.Our team consists of bold innovators who leverage AI at the heart of our operations, empowering legal departments to be quicker, more intelligent, and strategically focused. As we expand the capabilities of our novel AI-driven platform, we seek visionary thinkers and builders eager to contribute to the evolution of legal technology.If you're passionate about impactful work, enjoy tackling complex challenges, and aspire to modernize legal team operations, we would be thrilled to connect with you.Position: Support Analyst I(Shift Timing: 6:30 PM to 3:30 AM IST) Position Summary Onit is experiencing rapid growth and we are in search of an adept Support Analyst I. This role involves providing exceptional technical support via phone, email, and online for clients utilizing Onit’s diverse product suite. We are looking for individuals who are enthusiastic about resolving issues for others, possess a technical foundation (with training provided on our products and services), and can articulate complex concepts in an accessible manner.

About Onit Onit builds AI-driven solutions for legal operations. Our platform supports enterprise legal management, matter management, spend management, and contract lifecycle processes. We focus on turning manual workflows into automated, intelligent systems that help legal teams work more efficiently. Our Approach AI is at the core of what we do. We design tools that help legal departments move faster, make smarter decisions, and operate more strategically. As our platform grows, we welcome people who want to shape the future of legal technology. Who We Look For We value those who enjoy meaningful work, like tackling complex challenges, and want to help modernize how legal teams operate. If this sounds like a fit, we encourage connecting with us. Location Pune, Maharashtra

About OnitAt Onit, we are pioneering the evolution of legal operations through advanced AI technologies. Our innovative platform enhances enterprise legal management, matter management, spend management, and contract lifecycle processes, converting manual workflows into intelligent, automated solutions.We are a collective of forward-thinkers leveraging AI at the heart of our approach to empower legal departments to become more efficient, intelligent, and strategic. As we expand our AI-driven platform, we invite fearless innovators who are eager to contribute to the future of legal technology.If you are excited by impactful work, enjoy tackling complex challenges, and are passionate about transforming legal operations, we would be thrilled to connect with you.About the Role: We are in search of a talented Senior Software Engineer specializing in ETL to architect, optimize, and enhance our analytics platform. This pivotal role demands hands-on involvement and a strong focus on performance, requiring in-depth knowledge of PostgreSQL query optimization, proficiency in Datadog for performance monitoring, and advanced skills in Python scripting for ETL processes. You will be responsible for ensuring the performance, reliability, and scalability of the data warehouse, collaborating closely with engineering, analytics, and business teams.

Onit develops AI-powered platforms that streamline legal operations for enterprise clients. The company focuses on automating workflows for legal management, matter tracking, spend oversight, and contract lifecycle tasks. By integrating artificial intelligence, Onit aims to help legal teams increase efficiency and make more strategic decisions. Practical innovation guides the team’s approach. AI is not just a feature but a core part of how Onit delivers value to legal departments, enabling them to adapt quickly and operate more effectively. As the platform expands, Onit looks for professionals who want to contribute to the evolution of legal technology. Role overview This Senior Fullstack Software Engineer position is located in Pune, Maharashtra. The role centers on building and enhancing Onit's AI-driven legal operations platform.

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for your clients, guiding them through their journey with MicroStrategy and ensuring they maximize the value from our products and services.Your responsibilities will include onboarding new clients, conducting regular check-ins, and providing ongoing support to address any concerns. You will collaborate closely with various teams to enhance customer experiences and drive retention.

Role Overview: We are seeking a talented Business Analyst to join our dynamic team at Custom Soft, a leading software provider based in Pune. The ideal candidate will facilitate communication between clients and technical teams, ensuring that requirements are clearly understood and accurately documented.Key Responsibilities:Conduct requirement gathering and analysis to understand client needs.Engage in effective client communication and provide technical estimations.Create detailed documentation including SRS, BRD, and FRD.Demonstrate strong written and verbal communication skills.Develop Work Breakdown Structures and Technology Architecture Diagrams.Create System Flow Diagrams (Flow Charts) for project clarity.Author case studies and various pre-sale documents.Prepare technical PowerPoint presentations for client engagements.Possess knowledge of testing processes and maintain effective interaction between developers and clients.

Join Druva and play a pivotal role in revolutionizing data security during critical moments. We are at the forefront of establishing a modern standard with our cloud-native solutions, tailored to tackle the most daunting challenges in cyber resilience for our clients. As a trailblazer and market leader in fully managed SaaS data protection, we empower organizations to secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risks associated with legacy systems.Druva's achievements are recognized within the industry: we have been named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Our customers reaffirm our leadership daily through exceptional Gartner Peer Insights ratings, impressive Net Promoter Scores (NPS), and high willingness-to-recommend results.Explore more at druva.com and connect with us on LinkedIn, X, and Facebook.The Role & The Team:The Financial Analyst will be an integral part of the Financial Planning and Analysis (FP&A) team, playing a crucial role in planning, forecasting, closing, variance analysis, and monthly/quarterly reporting across various functions. This position collaborates with finance business partners to deliver insightful analyses and ad hoc reports for leadership.

Join our innovative and dynamic team as a Ruby on Rails Software Engineer at Onit. In this role, you will have the opportunity to design, develop, and maintain scalable web applications using Ruby on Rails. You will collaborate with cross-functional teams to deliver high-quality software solutions that meet our clients' needs.

About MindtickleMindtickle stands at the forefront of the revenue productivity landscape, offering an innovative platform that integrates on-the-job learning with effective deal execution to maximize revenue generation per representative. Recognized as a market leader by distinguished industry analysts and ranked by G2 as the premier sales onboarding and training solution, we take pride in our recent recognition as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewThe Senior Program Manager for Services Delivery is a pivotal individual contributor role, tasked with overseeing comprehensive program ownership, facilitating customer communication, and ensuring the successful execution of intricate, customer-centric projects across Mindtickle’s diverse service offerings. This role encompasses the entire engagement lifecycle—ranging from pre-sales scoping and estimation to delivery, launch, and project handover—with a commitment to delivering outcomes that meet high standards of quality, predictability, and customer satisfaction. The position emphasizes hands-on leadership in delivery rather than personnel management. The ideal candidate will exhibit a disciplined yet flexible approach to processes, possess strong communication skills for leading customer discussions, managing expectations, resolving conflicts, and adeptly guiding stakeholders through complexities with a resolute customer-first mindset.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

Role OverviewThe Product Operations Analyst is integral to facilitating streamlined, data-centric product delivery. This role is dedicated to offering delivery insights, automating reporting processes, and fostering operational transparency across product teams. The analyst engages with stakeholders from Product, Engineering, and Delivery to ensure that metrics, tools, analytics, and agile methodologies scale effectively. This collaboration empowers informed decision-making throughout the entire product lifecycle.Key ResponsibilitiesDelivery Metrics & InsightsGather, analyze, and interpret delivery metrics to monitor performance, outcomes, and trends across product teams.Offer insights and recommendations to enhance delivery predictability, transparency, and operational decision-making.Generate analytics on release performance, throughput, flow efficiency, capacity, and agile health.Automation & Reporting EnablementAutomate manual reporting, document generation, and release communications leveraging AI, Jira APIs, and Power BI.Create and maintain dashboards and reports for teams, Product Owners, and leadership.Ensure that reporting and analytics adhere to internal governance, audit, and external standards.Jira Administration & Agile SupportManage core Jira administration, including user permissions, project configuration, issue types, workflows, fields, and automation.Configure and optimize Scrum and Kanban boards utilizing JQL, filters, swimlanes, columns, and quick filters.Facilitate consistent agile practices across teams, covering backlog structure, sprint setup, estimation, and Kanban flow.Tooling, AI & Platform GovernanceAssess and implement Atlassian Marketplace applications and AI-enhanced capabilities (e.g., Smart JQL, AI-assisted issue creation, Rovo agents).Support tooling integrations, migrations, and upgrades.Establish and uphold standards for Jira configuration, documentation, and platform health.Monitor Jira performance, scalability, and reliability within enterprise environments.

Role Overview Onit, Inc. is looking for a Solution Engineer II in Pune, Maharashtra. This role focuses on delivering software solutions that help clients work more efficiently. Solution Engineers at this level work with teams across the company to gather client needs, offer technical advice, and support smooth deployments. What You Will Do Work with cross-functional teams to understand and document client requirements Provide technical guidance throughout the project lifecycle Support the deployment of Onit’s software solutions Help improve customer satisfaction through strong technical support Impact This position helps shape the client experience and supports the success of both customers and the organization.

We are seeking a skilled Business Analyst to join our Customer Operations team at Assent. In this role, you will play a crucial part in analyzing and optimizing operational processes to enhance customer satisfaction and drive efficiency. You will collaborate with cross-functional teams to identify opportunities for improvement and implement data-driven solutions.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

Join Onit as an AI Engineer, where you will leverage cutting-edge technologies to innovate and enhance our AI solutions. You will collaborate with cross-functional teams to design, develop, and implement AI models that drive efficiency and improve user experiences.

About CertifyOS:At CertifyOS, we are revolutionizing the healthcare industry by building an innovative infrastructure that powers next-generation provider data solutions. Our platform serves as the definitive source of truth for provider data, ensuring unparalleled accessibility and reliability, thereby facilitating a more efficient and innovative healthcare ecosystem.What differentiates us? Our state-of-the-art, API-driven, UI-agnostic management platform automates the processes of licensing, enrollment, credentialing, and network monitoring in ways never seen before. With seamless integrations into hundreds of primary sources, we provide exceptional visibility across the entire provider network management landscape. Our team boasts over 25 years of collective experience in developing provider data systems at Oscar Health, and we are supported by leading venture capital firms that align with our ambitious vision of creating a unique healthcare cloud that minimizes friction in provider data management.However, our success isn’t solely about technology; it’s about the talented individuals who drive it. At CertifyOS, we cultivate a meritocratic culture where every team member’s voice is acknowledged and celebrated. Our foundation rests on trust, transparency, and accountability, and we are committed to challenging conventional norms at every step. We invite passionate individuals like you to join us on this thrilling journey as we transform the landscape of healthcare data infrastructure.Role Overview:As an Operations Analyst, you will collaborate closely with your team leader to oversee the daily processing of provider credentials, licenses, and payer enrollment applications. You will engage cross-functionally with various teams to ensure seamless operational flow. This position is fully remote.

We are seeking a highly skilled and creative Senior Product Designer to join our dynamic team at Onit, Inc. As a Senior Product Designer, you will play a crucial role in shaping the user experience of our innovative products. You will collaborate closely with product managers and engineers to design intuitive and engaging interfaces that meet the needs of our users.You will have the opportunity to lead design projects from concept through execution and work in a fast-paced environment that values creativity and innovation. If you are passionate about user-centered design and have a strong portfolio showcasing your design expertise, we want to hear from you!