Infrastructure Engineer - End User Computing | Tier 1.5 Support

Join Convera as an Infrastructure Engineer specializing in End User Computing and Tier 1.5 Support!We are looking for a proactive and technically adept Infrastructure Engineer to enhance our IT Operations team. This pivotal role involves delivering Tier 1.5 end user support, managing end user computing infrastructure, and guaranteeing a reliable, secure, and responsive IT service experience for our employees.In this position, you will serve as a vital frontline and escalation support resource, responding to inbound calls and chats, tackling issues that extend beyond basic Tier 1 troubleshooting, and collaborating closely with Tier 2 and Tier 3 teams to ensure the swift resolution of incidents.Our Core Values: We are driven by principles such as Customer Champions, Growth Mindedness, Truth Seeking, Fast Movement, High Achievement, and Respectful Candor.Embrace the opportunity to modernize IT operations and make a significant impact!

Join ConnectWise, a globally recognized leader in software solutions, with a dedicated team of over 3,000 professionals across North America, EMEA, and APAC. We empower more than 45,000 technology solution providers to enhance their business operations, streamline sales processes, automate service delivery, and manage technology remotely, ensuring exceptional customer experiences.At ConnectWise, our strength lies in our connections—among colleagues and our community. We embrace diverse perspectives and value each individual's contributions, fostering an inclusive and positive workplace culture where everyone can thrive.Curious about how you can make an impact at ConnectWise? Read on!

NielsenIQ seeks an Associate Technical Support Specialist for its Pune office. This role provides Level 1 support, acting as the first point of contact for end-users with technical questions or issues. Main responsibilities Respond to user inquiries and technical issues related to NielsenIQ products and services Troubleshoot problems, identify solutions, and guide users through each step of the process Work efficiently to resolve requests, helping clients use company tools without delays What helps in this role Ability to handle several issues at the same time Clear communication skills, especially when explaining technical steps Willingness to learn new systems and adjust to changing requirements

Key Responsibilities:- Diagnose and resolve Layer 1 (physical layer) and Layer 2 circuit problems effectively.- Collaborate with CLECs and ILECs to manage support tickets and troubleshoot transport and Layer 2 issues.- Engage with vendors to address hardware and software-related challenges.- Handle customer trouble tickets through our ticketing system efficiently.- Communicate with customers and vendors via phone, email, and chat to resolve service issues promptly.- Provide clear and timely updates on ticket status.- Familiarity with network monitoring tools and systems is advantageous.- Experience with SD-WAN technologies such as Velo is preferred.- Perform duties in a 24/7 operational environment to ensure exceptional customer service.- Knowledge of routers including Cisco, Adtran, and Juniper is essential.- Basic understanding of Firewalls, including Fortinet and Meraki is a plus.

Join a dynamic team as a Cloud Support Engineer I for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,000,000 (INR 8 - 10 LPA)Minimum Experience: 2 yearsWork Location: Remote (India), PuneJob Type: Full-timeAs a Cloud Support Engineer, you will play a vital role in delivering exceptional technical support for our cloud-based products. You will be responsible for troubleshooting customer issues, contributing to the Strategy Community’s growth, and enhancing your product knowledge to ensure superior service delivery. We seek a candidate who is not only passionate about technology but also excels in challenging environments and has a strong desire to assist others.

Join our dynamic team as a Senior Infrastructure Engineer, where you will play a pivotal role in designing, implementing, and maintaining robust infrastructure solutions. You will collaborate with cross-functional teams to ensure our systems are reliable, efficient, and scalable. Your expertise will drive innovation and enhance operational efficiency.

As a Project Engineer specializing in Flow Computers, you will play a crucial role in interpreting customer specifications and requirements while adhering to applicable standards and engineering best practices. Your responsibilities will include the timely design and development of Flow Computer systems, Metering Supervisory Computer (MSC), or PLC programs/configurations, along with the generation of associated documentation. You will also engage in peer reviews and testing of your team members' work, particularly focusing on Metering computers, measurement, and control systems for Oil & Gas applications, with occasional on-site installation and commissioning.Key Responsibilities:Plan, schedule, and coordinate assigned engineering tasks to produce and review contract SDRL documentation as per agreed timelines.Generate project documentation in line with SDRL submission deadlines, including SBD, FDS, ATM, OMM, SAT, I&C Manual, Loop Diagrams, and more.Develop or modify Metering Computer/Supervisory configurations as per qualifications and experience.Oversee the technical execution of small projects when solely assigned.Peer check outputs from team members to ensure technical accuracy within qualified areas.Uphold Swinton design intent, interpret client specifications, and apply accepted engineering practices and code requirements for accurate technical output.Ensure all approved documents are properly recorded and issued through document control processes.Conduct client witness tests during Factory Acceptance Tests (FAT) for metering computer systems.Test metering computer systems according to approved procedures and acceptance test manuals.Compile and accurately log all systems problem reports (SPR) into the Company’s central database.Maintain strict change control for any client-requested variations, notifying the Lead Project Engineer/Manager prior to commencing work.Engage in client/vendor meetings to align project goals.Liaise with vendors on technical and project-related issues.Provide technical support to the sales team in generating technical tenders and detailed comments on exceptions.Exhibit leadership in promoting compliance with company quality and HS&E procedures.Adhere to the Company’s standard operating procedures.Undertake any other reasonable duties as required by the company.

Join our dynamic team at Hitachi Solutions as a Senior Infrastructure Engineer, where you will be responsible for designing, implementing, and maintaining complex infrastructure systems. You will work closely with cross-functional teams to ensure the seamless operation of our services and contribute to innovative projects that drive business success.

Join our dynamic team as a Java Web Developer with a focus on Infrastructure Support. You will be responsible for designing, developing, and maintaining web applications while ensuring robust infrastructure support. Your role will be critical in enhancing our software solutions and delivering optimal performance.We are looking for innovative thinkers who thrive in a collaborative environment and are eager to tackle complex challenges in web development and infrastructure management.

Role overview Convera is hiring an Infrastructure Engineer - Network for its Pune office. This position centers on designing, implementing, and maintaining the network infrastructure that supports Convera’s solutions. The role involves close collaboration with teams across the company, with a focus on network reliability, performance, and security. What you will do Design and implement network infrastructure that meets business requirements Maintain and monitor network systems to promote stability and strong performance Collaborate with colleagues in different departments to address network needs and resolve issues Support the security and integrity of network operations Requirements Solid experience with network technologies Interest in infrastructure development Ability to work on challenging projects This position fits engineers who enjoy tackling complex problems and contributing to dependable infrastructure in a collaborative environment.

Join our dynamic team at weekday-1 as a Service Engineer. In this role, you will be pivotal in ensuring the successful installation, maintenance, and troubleshooting of our products. You will work closely with clients to deliver exceptional service and support, ensuring their needs are met with professionalism and efficiency.

As a Front End Software Engineer at Sensia, you will play a critical role in the complete software development lifecycle. Your primary responsibilities include analyzing user needs, designing innovative solutions, testing, and developing software to meet the demands of our customers. This collaborative role involves working closely with our development and portfolio teams to deliver high-quality software products.We welcome candidates from diverse backgrounds, although experience in the oil and gas industry is preferred due to the specific technical competencies required in areas such as Information Engineering and Production and Completion Engineering.

At FloQast, we're leading the transformation of accounting workflows. As a cutting-edge SaaS provider, we've developed an innovative solution designed to enhance task management and streamline the accounting close process, ultimately saving teams valuable time while offering exceptional transparency, accuracy, and control.In your role as a Senior Software Engineer on our Data Platform team, you will serve as a pivotal member of our technical leadership. You will have the opportunity to architect, build, and scale essential services that underpin our product. This position demands a profound understanding of distributed systems and a keen enthusiasm for tackling intricate, high-impact challenges. Your responsibilities will extend beyond code writing; you will also play a vital role in shaping the technical direction of our platform, fostering an engineering culture rich in best practices throughout the organization.*Visa sponsorship is NOT available at this time

Join a dynamic team at one of Weekday's esteemed clients!Compensation: ₹1,400,000 - ₹1,700,000 (INR 14-17 LPA)Minimum Experience Required: 2 yearsPosition Location: PuneEmployment Type: Full-timeThe Cloud Support Operations Engineer II is pivotal in maintaining the security, stability, and performance of our cloud environments. This role emphasizes the maintenance, upgrades, and automation of cloud infrastructure to foster robust and scalable operations, directly influencing platform reliability and developer productivity.Key Responsibilities:Maintain and enhance cloud infrastructure to ensure optimal performance.Automate processes to improve efficiency and reliability.Provide customer support during specified hours of 12:00 PM to 9:00 PM IST.Collaborate with development teams to ensure seamless operations.Essential Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in IT customer service or a customer support role.At least 2 years of hands-on experience with cloud platforms, especially AWS and Azure.A minimum of 1 year of experience in troubleshooting or administering the MicroStrategy Platform.Proficient in automation tools and scripting languages such as Python, Ansible, Jenkins, and PowerShell.Experience with operating systems like RedHat, Amazon Linux, and Windows.Familiarity with containerization technologies like Docker and Kubernetes.Exceptional analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills in English, with the ability to mentor others on technical subjects.Adept at managing multiple priorities and meeting deadlines under pressure.Willingness to work onsite at the Pune office five days a week.

ConnectWise is a globally recognized leader in software solutions, empowering technology providers across North America, EMEA, and APAC. With over 3,000 dedicated team members, our mission is to enhance the success of technology solution providers. Our innovative suite supports over 45,000 partners in streamlining their operations, boosting sales efficiency, automating service delivery, and managing technology remotely to deliver exceptional customer experiences.At ConnectWise, we thrive on the power of our connections—among colleagues and within the community. We embrace diversity in all forms.We seek game-changers, innovators, and culture enthusiasts—individuals who value humanity.We encourage exploration and constructive discussion. We celebrate significant moments as milestones.Your unique contributions are recognized and valued at ConnectWise. Our inclusive and positive culture fosters a sense of belonging, allowing you to choose how you can make an impact.Are you curious? Discover how you can make a difference at ConnectWise!General Summary:The User Experience Researcher plays a pivotal role in understanding user needs, preferences, and behaviors, driving the design of user-centric products and experiences. This position collaborates closely with cross-functional teams, advocating for the user and ensuring their insights shape the design process.Key Responsibilities:Support Product Management teams with meticulous attention to detail.Research, analyze, and document findings effectively.Coach and review work of other team members as needed.Conduct user research using diverse qualitative and quantitative methods, including interviews, surveys, usability testing, and data analysis.Collaborate with designers, product managers, and engineers to gather requirements and clarify project goals.Plan and execute research initiatives, defining objectives, methodologies, and participant recruitment.Collect and analyze user data, translating findings into actionable insights for product design.Create comprehensive research reports and engaging presentations.

Role Overview Weekday-1 is hiring a Business Development Executive to support city operations in Pune. This position represents one of Weekday's clients and combines both in-office (2–3 days per week) and work-from-home flexibility. Compensation Salary range: ₹240,000 – ₹300,000 per annum What You Will Do Plan and design delivery routes using Google Maps Manage daily logistics and oversee delivery processes Connect with customers through cold calls to explain available services Track and maintain toy inventory Respond to customer questions and provide support Work Location Pune, Maharashtra, India (hybrid: 2–3 days in office, remainder remote)

Join QAD Inc. as the Manager of Engineering for our Platform Infrastructure team, where you will lead innovative projects that shape the future of our technology solutions. We are looking for a dynamic leader with a passion for engineering excellence and a commitment to driving performance.

Join QAD Inc. as a Principal Software Engineer in our Platform Infrastructure team, where you will play a pivotal role in shaping our cutting-edge software solutions. You will collaborate with cross-functional teams to design, develop, and implement robust infrastructure solutions that enhance performance and scalability. Your expertise in software engineering and infrastructure management will help drive innovation and efficiency across our platforms.

Join our dynamic team at Pattern as a Senior Data Infrastructure Engineer. In this pivotal role, you will drive the design and implementation of robust data infrastructure solutions that enhance our data processing capabilities. You will collaborate with cross-functional teams to ensure seamless data flow and integration across various platforms.We are seeking a forward-thinking engineer who thrives in a fast-paced environment and is passionate about leveraging data to solve complex problems. If you possess a strong technical background and a desire to innovate, we want to hear from you!

Join our dynamic team as a Key Account Manager for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,500,000 (INR 8 - 15 LPA)Minimum Experience Required: 3 yearsLocation: PuneJob Type: Full-timeWe are seeking a proactive Key Account Manager to serve as the strategic lead for a diverse portfolio of clients. This pivotal role involves ensuring optimal onboarding processes, effective stakeholder management, and the execution of comprehensive digital marketing strategies. You will be responsible for managing multiple clients, crafting customized marketing approaches aligned with their business objectives, and implementing cost-efficient media strategies across platforms including Google, Facebook, DV360, and various marketplaces. Key responsibilities include enhancing service offerings, analyzing campaign performance, deploying innovative growth strategies, and providing actionable insights for improvement.