IT Service Desk Engineer

Join Our TeamAt Hitachi Digital, we are pioneers in digital transformation and a rapidly expanding segment of the Hitachi Group. Our mission is to position ourselves as a leading global entity within the dynamic digital transformation landscape.Our affiliated companies, including GlobalLogic, Hitachi Digital Services, and Hitachi Vantara, provide a full spec…

Join our dynamic team as a Service Desk Engineer, where you will play a crucial role in providing exceptional customer support and technical assistance. You will be responsible for troubleshooting and resolving IT issues, ensuring seamless operations and high levels of customer satisfaction. Your expertise will help us maintain the efficiency of our IT infrastructure.

About UsHitachi Digital is at the cutting edge of digital transformation, representing the fastest-growing sector of the Hitachi Group. We play a pivotal role in realizing the company's vision of becoming a leading global entity in the rapidly evolving digital landscape.Our affiliated companies, including GlobalLogic, Hitachi Digital Services, and Hitachi Vantara, provide a comprehensive suite of services covering the entire digital lifecycle—from conceptualization to full-scale deployment and the necessary infrastructure to support it. We embody the spirit of One Hitachi, merging domain expertise with digital prowess to foster synergies that positively impact our customers and society.We believe in the power of diverse talent to shape a digital future. We value your unique life experiences, character, perspective, and passion for making a difference.

OVERVIEWThe Service Desk Quality Analyst plays a pivotal role in supporting the Service Desk operations by ensuring the precision, uniformity, and excellence of ticket management and documentation. Although primarily a behind-the-scenes position, this role may occasionally involve directly handling service tickets to meet operational demands or to gain a richer understanding of service trends. Key responsibilities encompass reviewing ticket categorization for accuracy, interpreting performance dashboards, pinpointing recurring issues, and transforming data into actionable insights for service leadership. Duties also include auditing tickets, flagging miscategorized entries, reporting on Service Level Agreement (SLA) compliance, monitoring backlog trends, and aiding problem management via thorough data analysis. As an extension of the quality function, this position is essential for enhancing ticket hygiene, boosting team performance, and delivering operational insights that foster continuous improvements within the service desk.DESCRIPTIONThe Service Desk Quality Analyst is a mid-level role that collaborates closely with the Service Desk team and leadership to:Oversee incoming new tickets in the Service Desk system to ensure prompt and accurate assignment to the appropriate team members.Monitor escalated tickets to swiftly identify high-priority or complex issues that demand immediate attention from Senior Analysts or Service Desk management.Maintain real-time monitoring of ticket queues and escalation pathways to avert bottlenecks and service delays.Provide backup support to Service Desk Analysts by managing tickets as necessary during peak periods, absences, or resource constraints, ensuring consistent service levels.Review and audit service desk tickets for coding accuracy and categorization.Identify and flag misclassified or incomplete entries.Monitor SLA compliance and generate weekly/monthly performance reports.Analyze incident and request trends to uncover recurring issues and opportunities for automation or documentation enhancements.Track backlog trends and report on resolution times.Support problem management by conducting thorough, data-driven root cause analysis.Interpret dashboards and translate technical data into clear, actionable insights for service enhancement.Contribute to quality improvement initiatives by identifying gaps and supporting process documentation.Utilize dashboards (e.g., Zoho ManageEngine, ServiceNow, Jira) to extract performance insights.Assist with standardizing ticket documentation practices.Collaborate with cross-functional teams to ensure consistency in incident reporting and documentation.This full-time role involves rotational shifts based on business requirements.

OVERVIEWAs a Service Desk Analyst at TGS, you will play a crucial role in delivering exceptional customer support within our 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests related to Service Requests, Incidents, and Changes through detailed analysis and step-by-step guidance. Your responsibilities will include setting up workspaces, validating configurations, administering user access, and troubleshooting application-related issues.You will effectively communicate solutions in a professional and user-friendly manner, ensuring that our customers receive the highest level of service.KEY RESPONSIBILITIESProvide outstanding support to end-users via an online Service Desk ticketing system.Engage with customers to process their inquiries and concerns regarding our wide range of IT products and services.Gather comprehensive information to fully understand requests, breaking them down into manageable tasks for efficient processing.Diagnose and resolve issues related to applications, infrastructure, internet connectivity, email clients, and more.Utilize available resources to conduct necessary research to assist users effectively.Adhere to established processes and procedures to ensure consistency and quality in service delivery.Identify and escalate priority issues to appropriate teams as necessary.Document all communications accurately in the Service Desk ticketing system.Proactively suggest alternative solutions to retain customer and client business.Communicate clearly and effectively with all stakeholders, tailoring messages to suit different audiences.Follow up on outstanding requests and callbacks as needed.Stay updated on system changes and enhancements.Assist team members by progressing their tickets during their absence or upon request.Report any requested process changes to the Senior Service Desk Analyst for validation.Carry out additional responsibilities as assigned by management.

WNS Global Services seeks a Service Desk/Application Specialist in Pune with 3 to 8 years of experience. This position plays a key role in supporting application services and ensuring client satisfaction through effective solutions. Role overview The Service Desk/Application Specialist manages service requests and troubleshoots technical issues related to business applications. The role focuses on resolving problems efficiently and maintaining the reliability and performance of core systems. What you will do Handle service requests from clients and internal users Troubleshoot application issues and provide timely resolutions Support the ongoing integrity and performance of business applications Collaborate with team members to improve processes and user experiences Requirements 3 to 8 years of relevant experience in a service desk or application support role Strong technical knowledge related to application services Excellent communication skills for effective client interaction

Join AppZen, the pioneering force in autonomous spend-to-pay software. Our innovative artificial intelligence swiftly and accurately processes vast amounts of data, empowering organizations to gain deeper insights into their enterprise spending. By integrating seamlessly with existing accounts payable, expense, and card workflows, we help businesses make smarter decisions that lead to faster processing times and a reduction in fraud and wasteful expenditures. Trusted by global enterprises, including a significant portion of the Fortune 500, AppZen is transforming manual finance processes into rapid, efficient operations. Explore more at www.appzen.com.

Join our dynamic team at weekday-1 as a Service Engineer. In this role, you will be pivotal in ensuring the successful installation, maintenance, and troubleshooting of our products. You will work closely with clients to deliver exceptional service and support, ensuring their needs are met with professionalism and efficiency.

Join our dynamic team as a Service Engineer Expert. In this role, you will leverage your technical expertise to deliver exceptional service solutions, ensuring optimal performance and customer satisfaction. You will be responsible for diagnosing issues, performing repairs, and providing ongoing support to our clients.

Join our dynamic team at Konecranes as a Crane Service Engineer, where you will be pivotal in ensuring the reliability and efficiency of our crane systems. In this role, you will utilize your technical expertise to perform maintenance, inspections, and repairs on various types of cranes, contributing to our mission of enhancing customer satisfaction and operational excellence.

Join Konecranes as a Lead Engineer in Field Service, where you will play a crucial role in ensuring the optimal performance of our products and services. Your expertise will be pivotal in providing customers with top-notch support and solutions, enhancing their operational efficiency.As a Lead Engineer, you will lead a team of skilled professionals, manage field operations, and drive technical excellence. Your responsibilities will include troubleshooting complex issues, overseeing installations and maintenance, and collaborating with cross-functional teams to deliver exceptional service.

Join Bosch Rexroth as a Field Service Engineer in Pune, where you will play a pivotal role in the installation and commissioning of Rexroth Hagglunds Drive systems across various sectors, including power plants, steel plants, cement plants, ports, and occasionally sugar plants.In this position, you will provide exceptional customer service support in line with Annual Maintenance Contracts (AMC) at client sites, conduct troubleshooting of hydraulic drive systems, and perform root cause analysis for technical issues.Your proactive approach to learning and adapting to new technologies will be crucial as you adhere strictly to internal processes, compliance standards, and company guidelines.Additionally, you will engage in minor repair activities related to hydraulic drive systems, monitor competitor activities during customer visits, and generate aftermarket business opportunities by promoting repair services, spare part sales, and equipment retrofitting/upgrades.Collaboration is key in this role, as you will work closely with fellow service colleagues and the sales team. You will also provide technical training to customers on installation and maintenance procedures, fostering service awareness and ownership of their hydraulic equipment.

Join telefonicatech as a Senior Data Engineer in our Managed Services team, where you will play a pivotal role in designing, implementing, and maintaining data solutions that drive business decisions. You will work collaboratively within a dynamic team to create robust data pipelines and ensure data integrity across various platforms.

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

Join Bosch Rexroth India as a Field Service Engineer / Executive where you will be an integral part of our customer service team. In this role, you will provide exceptional technical support and service for our advanced automation and drive technologies. You will work closely with clients to ensure that our products meet their operational requirements and provide effective solutions for any issues that arise.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

Join our dynamic team as an AV Service Engineer / AV Subject Matter Expert in Pune, where you'll provide top-tier support for advanced AV systems.In this role, you'll work on-site, five days a week, delivering exceptional service to our high-profile clients. You will utilize your expertise in systems such as Crestron, QSC, Appspace, Vbrick, Cisco, and Microsoft Teams Rooms (MTR) to ensure seamless operations.With a focus on advanced troubleshooting and ticket resolution, you will also provide remote guidance to our on-site engineers. This position offers a pathway for professional growth and long-term career opportunities.Your efforts will contribute to the reliability and efficiency of our AV services, while you gain invaluable experience within a supportive and innovative team.

Role Overview Bosch Rexroth India is looking for a Field Service Engineer / Executive focused on Electronics, based in Pune. This position centers on supporting clients and maintaining the performance of their electronic systems. Main Responsibilities Deliver service and technical support for electronic systems at client sites Troubleshoot and resolve technical issues to minimize downtime Work to ensure systems run efficiently and reliably Promote customer satisfaction through effective problem-solving Location Pune

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.

Role overview Nice Ltd. is seeking a Professional Services Engineer with strong PL/SQL development experience for its Pune office. The primary focus is on supporting clients in the Banking, Financial Services, and Insurance (BFSI) sector. The work centers on designing, developing, and implementing solutions that align with client needs and business objectives. What you will do Collaborate with cross-functional teams to deliver tailored PL/SQL solutions for BFSI clients. Take part in the design, development, and rollout of client projects. Maintain a high standard of quality and reliability in delivered solutions. Apply technical expertise to help clients meet their goals. Requirements Strong hands-on experience in PL/SQL development. Experience working with clients in the BFSI sector is preferred. Ability to work well with diverse teams and explain technical concepts clearly. Dedication to delivering quality work and ensuring client satisfaction. Location This role is based in Pune, India.