Junior L1 Genesys Support Engineer - Remote (EST Shift)

Join Miratech as a Junior L1 Genesys Support Engineer, where you will provide technical support for Genesys applications in a dynamic and collaborative environment. This remote position requires working in the Eastern Standard Time (EST) zone. You will be responsible for troubleshooting and resolving issues, assisting clients with product inquiries, and contributing to the overall improvement of our support processes.

NielsenIQ is looking for a Junior Customer Support Analyst in Pune to help deliver responsive and reliable service to clients. This position centers on assisting customers, resolving issues, and maintaining a high standard of support. Role overview This role focuses on handling customer inquiries and troubleshooting problems as they arise. The goal is to ensure each client receives timely and effective assistance. What you will do Respond to customer questions and concerns Troubleshoot and resolve reported issues Work to create a positive experience for every client What we look for Interest in supporting and helping customers Willingness to learn and grow within customer support Strong communication and problem-solving skills

Join our dynamic team at Entrata as a Technical Support Specialist during the night shift! In this role, you will be the first point of contact for our customers, providing exceptional technical assistance and ensuring a smooth user experience. Your expertise will help resolve technical issues and enhance client satisfaction.

Facility Performance Consulting Limited seeks a Junior Digital Buildings System Engineer to join the team in Pune. This entry-level position focuses on supporting the design, implementation, and improvement of digital systems that enhance how buildings operate. The role is well-suited for recent graduates or those at the beginning of their career in digital building technologies. Key Responsibilities Collaborate with experienced engineers and specialists to develop and improve advanced building systems. Assist in integrating new digital technologies into existing building infrastructure. Contribute to projects that target greater efficiency, sustainability, and comfort for building users. Who Will Succeed Recent graduates or candidates with limited experience who are motivated to learn and grow in the field. Individuals with an interest in digital solutions that enhance building performance. People who value working in a collaborative, supportive team setting.

Join a dynamic team as a Cloud Support Engineer I for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,000,000 (INR 8 - 10 LPA)Minimum Experience: 2 yearsWork Location: Remote (India), PuneJob Type: Full-timeAs a Cloud Support Engineer, you will play a vital role in delivering exceptional technical support for our cloud-based products. You will be responsible for troubleshooting customer issues, contributing to the Strategy Community’s growth, and enhancing your product knowledge to ensure superior service delivery. We seek a candidate who is not only passionate about technology but also excels in challenging environments and has a strong desire to assist others.

Join teamified as an Application Support Analyst and be a part of our dynamic remote team. In this role, you will be responsible for providing exceptional support to our applications, ensuring optimal performance, and enhancing the user experience. Your expertise will help us maintain high standards of service and troubleshoot any issues that may arise.

We are seeking a motivated and detail-oriented Junior Civil Engineer to join our dynamic team at Weblee Technologies. This role is exclusively open to female candidates who are eager to begin their careers in civil engineering. You will be involved in various projects, assisting senior engineers in planning, designing, and executing engineering tasks.

Our MissionAt Zocdoc, we believe that healthcare should be patient-centric. Unfortunately, the current system often leaves patients frustrated, navigating outdated insurance directories and enduring long waits. We aim to change this by empowering patients to take control of their healthcare journey. Our platform is the leading healthcare marketplace, enabling patients to easily find and book in-person or virtual care across all 50 states, with over 200 specialties and 12,000 insurance plans. By providing patients with choices, we transform the healthcare landscape, fostering competition and ultimately improving quality while reducing costs. Though we are 18 years old and a leader in our field, we are still in the early stages of our journey. If you thrive on solving complex problems alongside dedicated, collaborative team members, we want to hear from you. Your Contribution to Our MissionAs an Integration Support Engineer at Zocdoc, you will be a crucial player in ensuring our core technologies and data flows remain stable, efficient, and reliable. Your role will involve overseeing system integrations to guarantee seamless connectivity between applications and third-party services. Your expertise will be instrumental in maintaining the high availability of our systems, which is vital to delivering an exceptional healthcare experience.Shift Timing: This position requires night shifts from 11:30 PM IST to 8:30 AM IST.You will excel in this role if you are:Driven by the challenge of solving intricate, real-time technical issues.Autonomous, urgent, and innovative; you enjoy diagnosing system failures and finding comprehensive solutions.Detail-oriented with a commitment to system reliability and performance.Passionate about upholding the highest standards of data flow and system connectivity.A proactive problem-solver who anticipates challenges before they arise.

As a Senior Client Support Engineer at Ensono, you will leverage your technical expertise to provide exceptional support to our clients. You will be responsible for troubleshooting complex issues, implementing solutions, and ensuring client satisfaction. Your role will involve collaborating with cross-functional teams to enhance service delivery and drive continuous improvement.

Endava is looking for an Applications Management Engineer - Support to join the team in Pune. This role focuses on providing support for applications management, helping clients resolve technical issues and maintain smooth operations. What you will do Troubleshoot application issues as they arise Implement solutions to address technical problems Work directly with clients to support their operational needs Contribute to ongoing improvements within the team Collaboration and environment This position works closely with both clients and colleagues. The team values innovation and encourages sharing ideas to improve processes and outcomes. Location This position is based in Pune.

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

About the Role QAD Inc. is looking for a Senior ERP Support Engineer to join the team in Pune. This position focuses on supporting clients who use our Enterprise Resource Planning (ERP) systems. The goal: help clients get the most value from their ERP solutions. What You Will Do Provide advanced technical support for ERP systems Work directly with clients to understand their business needs Troubleshoot and resolve complex issues related to ERP functionality Implement solutions that address client challenges and improve system performance What We Look For Strong technical background, especially with ERP platforms Proven problem-solving ability Experience working closely with clients in a support or consulting capacity Commitment to delivering high-quality customer service This Senior Support Engineer role offers the chance to make a direct impact for clients while working with a collaborative team at QAD Inc. in Pune.

Join Metromakro as a Support - SLS Engineer specializing in Java. In this role, you will provide technical support and contribute to the development of innovative solutions that enhance our software offerings. You will collaborate with cross-functional teams to troubleshoot issues and implement improvements, ensuring a high level of customer satisfaction.

Join a dynamic team at one of Weekday's esteemed clients!Compensation: ₹1,400,000 - ₹1,700,000 (INR 14-17 LPA)Minimum Experience Required: 2 yearsPosition Location: PuneEmployment Type: Full-timeThe Cloud Support Operations Engineer II is pivotal in maintaining the security, stability, and performance of our cloud environments. This role emphasizes the maintenance, upgrades, and automation of cloud infrastructure to foster robust and scalable operations, directly influencing platform reliability and developer productivity.Key Responsibilities:Maintain and enhance cloud infrastructure to ensure optimal performance.Automate processes to improve efficiency and reliability.Provide customer support during specified hours of 12:00 PM to 9:00 PM IST.Collaborate with development teams to ensure seamless operations.Essential Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in IT customer service or a customer support role.At least 2 years of hands-on experience with cloud platforms, especially AWS and Azure.A minimum of 1 year of experience in troubleshooting or administering the MicroStrategy Platform.Proficient in automation tools and scripting languages such as Python, Ansible, Jenkins, and PowerShell.Experience with operating systems like RedHat, Amazon Linux, and Windows.Familiarity with containerization technologies like Docker and Kubernetes.Exceptional analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills in English, with the ability to mentor others on technical subjects.Adept at managing multiple priorities and meeting deadlines under pressure.Willingness to work onsite at the Pune office five days a week.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Consultant Support Engineer. In this pivotal role, you will leverage your technical expertise to support our clients, troubleshoot complex issues, and deliver innovative solutions that enhance their operational efficiency. We are looking for an individual who is passionate about technology and committed to providing outstanding customer service.

Role Overview QAD Inc. is hiring an ERP Support Engineer in Pune. This position joins a collaborative support team focused on helping clients get the most from their ERP systems. The role centers on troubleshooting software issues and maintaining reliable system performance for customers. What You Will Do Assist clients with ERP system questions and technical challenges Diagnose and resolve software issues to keep client operations running smoothly Work closely with team members to deliver timely support Who We’re Looking For Proactive approach to problem-solving Genuine interest in ERP technologies Strong communication skills and attention to detail This role provides a chance to build expertise in ERP support while contributing to client success.

Join our dynamic team as an Oracle Support Engineer specializing in Service Support. In this role, you will be pivotal in providing exceptional support for Oracle systems, ensuring optimal performance and user satisfaction. You will troubleshoot issues, implement solutions, and collaborate closely with cross-functional teams to enhance system functionalities.

OVERVIEWAs a Junior Transcriptionist at tgs, you will play a crucial role in managing and processing English dictation effectively and efficiently, providing essential support for both new and ongoing projects. The ideal candidate will demonstrate exceptional proficiency in the English language, possess outstanding listening abilities, and be meticulous in proofreading to guarantee the highest standards of quality and accuracy for all projects.KEY RESPONSIBILITIESCollaborate with the Team Lead to clarify project specifications and requirements.Work alongside quality assurance personnel to ensure transcription outputs meet all instructions and maintain linguistic integrity.Transcribe audio or video files, as well as edit and correct documents provided by clients in various formats. Ensure the accuracy of grammar, spelling, and formatting.Utilize subtitling and captioning tools to create and format English subtitles according to project guidelines.Conduct research for unfamiliar words, concepts, or facts using dictionaries and online resources.Perform data entry tasks, accurately typing numbers, names, and addresses from source documents, or replicating on-screen text and graphics into an editable format, primarily in Microsoft Word.Proofread and edit work produced by external transcription vendors.Review inaudible portions from external transcription vendor outputs.Complete additional tasks as assigned by the manager or supervisor that are relevant to the role.

Join our dynamic team as a Java Production Support Engineer where you will play a critical role in ensuring the smooth operation of our Java applications. You will be responsible for troubleshooting issues, performing root cause analysis, and implementing solutions to enhance system performance. Your expertise will help maintain high availability and reliability of our applications in production.

OVERVIEWAs a Junior Transcriptionist at TransPerfect, you will play a vital role in processing English dictations efficiently and accurately. You will provide essential in-house support for various projects, ensuring high-quality transcription that meets project specifications. The ideal candidate will demonstrate exceptional English language skills, possess strong listening abilities, and be meticulous in proofreading to guarantee the accuracy and quality of all deliverables.KEY RESPONSIBILITIESCommunicate effectively with the Team Lead to understand and clarify project details.Work closely with quality assurance personnel to ensure compliance with transcription standards and linguistic accuracy.Transcribe content from audio and video files, revise client documents in various formats, and proofread for grammar, spelling, and formatting accuracy.Create and format English subtitles using different subtitling and captioning tools according to specifications.Conduct research on words, concepts, and facts using online resources and dictionaries.Perform data entry tasks by accurately typing information from source documents or replicating on-screen text and graphics into editable formats, primarily using Microsoft Word.Proofread and edit transcriptions produced by external vendors to ensure quality.Review and clarify inaudible portions from external transcription vendor submissions.Complete additional tasks as assigned by the manager or supervisor.