Performance Engineering Specialist, Customer Experience

At Nice, we embrace challenges and push our limits. We are driven by ambition, innovation, and a winning spirit. Our high standards demand excellence, and if you are motivated by the same principles, we have an exceptional career opportunity that will ignite your passion. Performance Engineering SpecialistWhat is the role?You will be responsible for designing, executing, and refining performance engineering practices across a distributed platform. Your mission is to ensure that our systems scale effectively under real-world conditions. This position combines hands-on testing, system analysis, and automation, with an increasing reliance on AI-assisted tools to enhance speed and insights.How will you make an impact?Design and execute performance, load, and scalability tests across various services and systems.Analyze throughput, latency, and system behavior under realistic usage scenarios.Identify and troubleshoot performance bottlenecks across application, API, and database layers.Collaborate with engineering teams to enhance system performance and scalability from the early stages.Create and maintain performance test suites and reusable frameworks.Integrate performance testing into CI/CD pipelines for continuous validation.Establish and monitor performance baselines, SLAs, and key metrics.Utilize AI-assisted tools to expedite test creation, analysis, and anomaly detection.Contribute to best practices and standards for performance engineering across teams.Assist with production investigations and provide data-driven recommendations.

About HevoHevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.About the RoleAs a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.

Role overview Nice Ltd. seeks a Senior DevOps Engineer to join the Customer Experience division in Pune, India. The position centers on advancing the product delivery pipeline by using cloud technologies, automation, and continuous integration methods. What you will do Collaborate with cross-functional teams to develop and implement solutions that improve operational efficiency Adopt DevOps practices to streamline deployment and delivery processes Utilize cloud platforms and automation tools to boost system reliability and scalability Support continuous integration efforts to enable smoother product releases Location This role is based in Pune, India.

Nice Ltd. is looking for a Senior Software Engineer in Pune, India to support Customer Experience initiatives. This position focuses on developing and enhancing software that makes user interactions more seamless and effective, using C# and .Net as the primary tools. What you will do Design, build, and implement software solutions targeting improvements in customer experience. Collaborate with colleagues across teams to deliver dependable, high-quality products. Apply technical knowledge throughout the software development cycle, from initial planning through deployment. Key technologies C# .Net Location This role is based in Pune, India.

Join our dynamic team at Endava as a Senior Performance Test Engineer. In this role, you will be responsible for ensuring the performance and scalability of our applications through rigorous testing and analysis. You will collaborate with cross-functional teams to identify performance bottlenecks and implement effective solutions.

Our MissionAt Zocdoc, we believe healthcare should function seamlessly for patients. Unfortunately, it often fails to do so. Patients find themselves navigating outdated insurance directories, enduring long hold times, and facing unexpected bills. In most consumer sectors, such poor experiences would lead to business failure, yet in healthcare, patients often have little choice but to accept subpar service. Our mission is to empower patients. We have developed a leading healthcare marketplace that simplifies the process of finding and booking in-person or virtual care across all 50 states, covering over 200 specialties and more than 12,000 insurance plans. By providing patients with the ability to see and choose their options, we aim to transform healthcare into a competitive market where quality improves and costs decrease. With 18 years of experience and a position as a leader in our industry, we are just beginning to scratch the surface of what’s possible. If you are passionate about solving complex problems and enjoy collaborating with driven and thoughtful teammates, we invite you to join us. Your day-to-day responsibilities include:● Assisting patients via chat, email, and phone to provide a seamless Zocdoc experience● Utilizing your multitasking skills to manage requests from multiple users simultaneously● Employing your problem-solving abilities to address patient inquiries and ensure they secure the appointments they require.You will thrive in this role if you possess:● Strong initiative, resourcefulness, attention to detail, and a sense of ownership● Exceptional written and verbal communication skills, with a keen focus and the ability to excel both independently and in team settings● Excellent customer service skills (experience in a service-based environment is advantageous)● The capacity to quickly learn and excel in a fast-paced work environment● A genuine passion for enhancing lives through technology is essential.About UsZocdoc stands as the foremost digital health marketplace in the country, facilitating patients in easily locating and booking the healthcare services they need. Each month, millions of patients utilize our free service to find the care that suits them best.

Role overview IFS is looking for a Product Manager focused on Customer Experience (CX) to join the Pune office. The position centers on creating and implementing strategies that enhance how customers engage with IFS products and services. What you will do Lead and shape customer experience initiatives throughout the organization. Collaborate with teams from different functions to improve product offerings. Make sure products meet customer needs and expectations. Encourage a culture that prioritizes customer-focused innovation. Location This role is based in Pune.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

Join Custom Soft as a QA Engineer and be a part of our dynamic team! In this role, you will be responsible for ensuring the quality of both web and desktop applications. You will engage in client review sessions, prepare Software Requirements Specifications (SRS), and conduct team reviews to enhance our product offerings.Your key responsibilities will include:Manually testing web applications and desktop software.Creating detailed test cases and scenarios to ensure comprehensive coverage.Following established QA activities to maintain high-quality standards.Gathering and analyzing requirements for testing purposes.Facilitating communication with clients for reviews, user acceptance testing (UAT), and issue resolution.Collaborating effectively with team members and demonstrating the ability to work independently.Please include the following in your CV:Name of Current Company:Current Monthly Salary:Notice Period:

At NiCE, we embrace challenges and redefine our limits. We are passionate innovators and champions of change, aiming for excellence in everything we do. If you share our ambition, we invite you to explore a career opportunity that will ignite your passion and drive.Tech Manager (Engineering) – Performance & Platform ExcellenceHow will you make an impact?Lead and develop a high-performing engineering team dedicated to ensuring performance, scalability, and reliability across the platform.Establish and implement a performance engineering strategy adopted by multiple product teams.Oversee a center of excellence, defining standards, frameworks, and governance for performance testing and scalability.Advance the evolution of performance testing frameworks and tools such as JMeter, BlazeMeter, Gatling, or similar.Drive the development of AI-powered testing and analysis capabilities to enhance efficiency and insight.Integrate performance testing into CI/CD pipelines for early detection and resolution of production issues.Collaborate with architecture, product, and engineering teams to identify risks and influence system design for scalability.Equip teams with production-like testing environments, tools, and data strategies.Provide comprehensive visibility into performance health, risks, and roadmap progress.

Join our dynamic team as a Turbonomic Specialist in Pune, where you will play a pivotal role in enhancing our cloud and application performance management strategies. You will leverage your expertise in Turbonomic to optimize resource allocation, ensuring efficient workload management and improved application performance.

At NiCE, we embrace challenges and push the boundaries of innovation. As ambitious game changers, we strive for excellence in everything we do. We set lofty standards and consistently exceed them. If you share our passion for quality and innovation, we have an exceptional career opportunity that will ignite your passion and drive.What does this role entail?The Senior Automation Engineer is pivotal in developing, testing, and maintaining the NiCE CXone software platform. Your primary responsibilities will encompass all aspects of the NiCE CXone technology, including but not limited to test design and strategy for CXone products, automation of tests, conducting code reviews, resolving defects during the QA cycle, supporting the production environment, and collaborating with fellow developers in an agile team environment.How will you contribute?You will serve as a key senior QA professional within the R&D group, ensuring the highest quality of released content. Your role will involve reviewing new designs to identify potential quality issues and proposing viable solutions. You will actively engage in process inspection and improvement, monitor the team's tasks, and determine QA activities. Additionally, you will plan, define, and execute tests as part of your team's QA responsibilities while continuously analyzing the testing coverage across manual and automated tests. Monitoring both test and production environments and writing and maintaining end-to-end automated tests will also be part of your duties.

Fieldwire is looking for a Customer Operations Specialist to join the night shift team in Pune, India. This hybrid role centers on supporting customers and maintaining reliable service standards during overnight hours. Key responsibilities Handle customer inquiries and requests throughout the night shift Troubleshoot and resolve issues with a focus on customer satisfaction Provide solutions that help customers make the most of Fieldwire's services Assist with operational tasks to ensure consistent service quality Location and schedule This position is based in Pune, India, with a hybrid work arrangement and requires availability for night shift hours.

At Nice, we believe in pushing boundaries and redefining the status quo. We are passionate about challenging our limits and making a significant impact in the industry. If you share our ambition and drive to excel, we invite you to explore a career opportunity that promises to ignite your potential.What does the role entail?This position is centered on delivering exceptional customer-focused application support. We are seeking a skilled Engineer to become a vital part of our expanding Cloud team, taking the lead on client projects in our cloud environment.How will you contribute?Execute operational tasks such as monitoring application server health and managing service recycling.Diagnose and resolve operational challenges, including batch failures, network disruptions, and client data feed errors.Oversee server performance metrics, including memory usage, CPU load, file systems, and database operations.Maintain thorough operational documentation, such as incident records and run books.Create metric reports, including daily production updates.Handle client support tickets and requests in alignment with service SLAs.Resolve level 2 and level 3 issues, encompassing application support, database management, and data center challenges, while documenting findings in the customer support portal.Provide on-call support during off-hours and be available for work during non-standard shifts.

Join Our Team as a Customer Marketing & Advocacy Associate!Are you passionate about enhancing customer experiences and driving marketing initiatives? As a Customer Marketing & Advocacy Associate at Showpad, located in vibrant Pune, you will play a crucial role in collaborating with our Senior Customer Marketing Manager to implement impactful customer marketing programs. Your efforts will support the expansion pipeline, improve win rates, and elevate customer satisfaction.This role is ideal for organized individuals who excel in executing strategies and turning them into successful, repeatable programs. You will operationalize customer advocacy initiatives, manage proof assets, and ensure seamless delivery of marketing campaigns in partnership with Sales, Marketing, and Customer Success teams.

About HevoHevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Based in San Francisco and Bangalore, our innovative solutions cater to clients across 45+ countries, particularly in e-commerce, financial technology, and healthcare. With substantial backing from prestigious investors including Sequoia Capital, we have successfully raised $42 million to propel our next phase of hyper-growth!Our mission at Hevo is to enable every company to become data-driven. Since our inception four years ago, we have developed our first product – the “Data Pipeline”. This no-code platform assists organizations in connecting all data sources, offering integrations with over 150 data sources, and providing a unified view of their operations. We strive to simplify technology to empower all users, regardless of their technical skills.The Role: Customer Success EngineerAs a Customer Success Engineer, you will be the primary liaison for Hevo Data’s clients, overseeing their journey from onboarding to retention. You will collaborate with clients to build and launch data pipelines, fostering customer engagement that drives product adoption and client retention. Working closely with internal teams including Product Experts, Account Executives, Product Support, and Engineering, you will serve as the main point of contact for all technical interactions. Your collaboration with clients and our product team will be crucial in enhancing platform functionality and benefits.What Will You Do?● Manage a designated group of customers and ensure their retention.● Provide technical consultancy and guidance during the post-sales process.● Develop onboarding strategies for new customers, ensuring a smooth transition and integration.

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

We are looking for a talented Android Developer to join our dynamic team at Custom Soft. As an Android Developer, you will be responsible for designing, developing, and deploying innovative mobile applications tailored for Android devices. This is an exciting opportunity to work on challenging projects that impact our global clientele.Design, develop, and maintain Android applications.Utilize your experience in Java programming to create robust applications.Demonstrate strong programming skills in Android app development.Engage in client communication to gather requirements and provide solutions.Possess strong skills in SQLite/MySQL database programming.Exhibit the ability to work collaboratively within a team or independently as needed.Implement database triggers, procedures, cursors, and joins efficiently.Conduct reviews of customized software, projects, and requirements.

Role Overview: We are seeking a talented Business Analyst to join our dynamic team at Custom Soft, a leading software provider based in Pune. The ideal candidate will facilitate communication between clients and technical teams, ensuring that requirements are clearly understood and accurately documented.Key Responsibilities:Conduct requirement gathering and analysis to understand client needs.Engage in effective client communication and provide technical estimations.Create detailed documentation including SRS, BRD, and FRD.Demonstrate strong written and verbal communication skills.Develop Work Breakdown Structures and Technology Architecture Diagrams.Create System Flow Diagrams (Flow Charts) for project clarity.Author case studies and various pre-sale documents.Prepare technical PowerPoint presentations for client engagements.Possess knowledge of testing processes and maintain effective interaction between developers and clients.