Professional Services Manager II

OpenGov stands at the forefront of AI and ERP solutions tailored for local and state governments across the United States. With over 2,000 municipalities, counties, state agencies, school districts, and special districts leveraging the OpenGov Public Service Platform, we empower these organizations to operate with efficiency, adaptability, and enhanced publi…

At Nice, we embrace challenges and push boundaries. We are ambitious, innovative, and dedicated to excellence. If you share our passion for success, we have an exciting career opportunity that will ignite your potential.What does the role entail?We are seeking a skilled and driven Technical Manager to join our Actimize Professional Services team at our Global Talent Center in Pune, India. This position is perfect for individuals with extensive experience in implementing complex on-premise and SaaS Actimize solutions and a passion for leading high-performing teams in regulatory compliance projects.We need a hands-on leader who is adept at working with intricate Actimize detection logic, customizations, configurations, and SQL queries. If you thrive on solving challenging problems, managing motivated engineering teams, and enhancing enterprise-level compliance platforms, this role is tailored for you.Join us in helping global banks uphold their AML, financial crime, and regulatory compliance standards through cutting-edge Actimize technology.How will you contribute?As a Technical Manager, you will lead a team of talented developers in implementing Actimize solutions. You will collaborate with global Subject Matter Experts (SMEs), architects, and business analysts while working on the latest Actimize products.Your work will significantly impact major financial institutions as you guide teams in delivering enterprise-grade solutions for AML, Financial Crime, and Payments Fraud across international markets.Your responsibilities include:Managing a team of engineers focused on Actimize implementations, customizations, and configuration tasks.Overseeing the end-to-end delivery of releases by managing dependencies, risks, timelines, and quality standards.Serving as the technical SME and primary point of contact for the team.Collaborating with R&D, Implementation, and Customer Support teams on a global scale.Participating in recruitment and team growth initiatives.Ensuring high chargeability and productivity for yourself and your team.Supporting career progression for team members through mentorship, training, and challenging assignments.Conducting proactive performance management, including one-on-ones, coaching, and feedback sessions.Ensuring high-quality engineering practices across all delivery phases.

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

Role overview Nice Ltd. is seeking a Professional Services Engineer in Pune, India. This role centers on PL/SQL development and implementation consulting for client projects. The position involves working directly with clients to deliver tailored technical solutions that meet specific requirements. What you will do Develop and implement PL/SQL solutions based on client needs Collaborate with clients to gather requirements and provide effective technical support Assist in project execution, from initial planning through to final delivery Support client satisfaction and contribute to improved operational efficiency Location This position is based in Pune, India.

Role overview Nice Ltd. is seeking a Professional Services Engineer with strong PL/SQL development experience for its Pune office. The primary focus is on supporting clients in the Banking, Financial Services, and Insurance (BFSI) sector. The work centers on designing, developing, and implementing solutions that align with client needs and business objectives. What you will do Collaborate with cross-functional teams to deliver tailored PL/SQL solutions for BFSI clients. Take part in the design, development, and rollout of client projects. Maintain a high standard of quality and reliability in delivered solutions. Apply technical expertise to help clients meet their goals. Requirements Strong hands-on experience in PL/SQL development. Experience working with clients in the BFSI sector is preferred. Ability to work well with diverse teams and explain technical concepts clearly. Dedication to delivering quality work and ensuring client satisfaction. Location This role is based in Pune, India.

At NICE Actimize, we embrace challenges with unyielding ambition. Our pursuit of excellence drives us to redefine standards, and we invite you to join us in this exciting journey. If you possess the same relentless spirit, we offer a transformative career opportunity that will ignite your passion.What Will Your Role Entail?As a Senior Professional Services Engineer, you will be an integral part of a vibrant, client-centric team dedicated to the implementation of NICE Actimize Financial Crime Prevention solutions for some of the world's leading financial institutions. This position will grant you insights into critical regulatory domains such as Anti-Money Laundering (AML), Payment Fraud, and Trading Compliance. You will be tasked with developing, configuring, and customizing Actimize’s product offerings while collaborating closely with SE Leads and implementation teams to deliver cutting-edge solutions.Your Impact MattersNICE Actimize stands at the forefront of Financial Crimes and Compliance. We continuously push boundaries and strive for excellence. You will contribute significantly to our mission, designing and implementing impactful solutions that empower major financial institutions to combat fraud, maintain compliance, and enhance risk management operations.Develop, configure, and customize Actimize software features according to design specifications and enterprise standards.Collaborate in multidisciplinary teams with Architects and Business Analysts utilizing both waterfall and agile methodologies.Independently tackle complex development and configuration tasks.Provide support to customers by troubleshooting and resolving functional issues.Engage with R&D, Professional Services, and Customer Support teams.Implement and configure new applications, establish new environments, and deploy solutions.Contribute to the development of internal tools and utilities that enhance engineering team efficiency at scale.Occasionally work on-site or across various time zones as required.Conduct detailed troubleshooting, analysis, and debugging in enterprise environments.Manage complex database environments (Postgres, MS SQL) handling substantial data volumes.

Role Overview Smiths Group plc is hiring an Engineer II for the DGSS Engineering team in Pune. This position focuses on strengthening engineering processes and supporting technical improvements across the group. What You Will Do Work with cross-functional teams to improve and implement engineering processes Contribute to solutions that raise quality and efficiency standards Support ongoing technical initiatives within DGSS Engineering

Smiths Group seeks an Engineer II specializing in Regulatory Engineering for its Pune location. This role centers on supporting regulatory compliance and contributing to various engineering projects, ensuring products meet required standards and regulations. Key responsibilities Participate in engineering projects with attention to regulatory requirements Work alongside teams to verify that products comply with applicable standards Assist in preparing documentation and managing processes tied to product compliance Team impact This team plays a part in delivering solutions that enhance product safety and performance. The work supports both compliance and the overall quality of products released to the market.

As a Product Manager II at Helpshift, you will be at the forefront of delivering a groundbreaking, user-friendly product experience that users adore and rely upon. Your role is pivotal in ensuring that our product not only adds significant value but also simplifies the user journey, making it effortless for them to access Help & Support. Your success will be measured by how effectively you achieve product-market fit for Helpshift’s platform. To reach these ambitious goals, you will draw upon your extensive knowledge of customer needs, market dynamics, and technological advancements, employing a disciplined and user-centric approach to product management that emphasizes excellence.About the Role:Domain Expertise: You should possess 5-7 years of product management experience in the B2B technology sector, ideally with commercially successful products. A deep understanding of customer service and help desk methodologies is essential, along with strong experience in software product management.Excellence in Product Management: You will have a proven track record of managing products through the $25-$100M ARR phase, showcasing your ability to design, develop, and deliver B2B SaaS solutions using agile methodologies.Customer Engagement: With 3-4 years of experience collaborating closely with UX research, customer advisory boards, customer success, and sales teams, you will drive the product roadmap to meet objectives related to adoption, retention, renewal, and acquiring new clients. You possess exceptional communication skills, capable of engaging with both executive clients and technical users.Analytical Problem Solving: You are data-driven, showcasing intelligence, creativity, analytical skills, and a strong foundation in user-centered design thinking.Organizational Skills: A disciplined approach to prioritizing tasks and structuring work effectively is crucial. You are goal-oriented and focused, minimizing distractions.Decisive Action: You know how to leverage data for informed decision-making, capable of making decisions even with incomplete information, and taking calculated risks while valuing speed and agility in execution.Mandatory Experience: Previous experience as a Product Manager or Product Manager II is required for at least one product line.

Join our innovative team as an Education Professional where you will play a vital role in shaping the educational landscape. In this position, you will engage with students, educators, and stakeholders to enhance educational programs and foster a supportive learning environment.

At NiCE, we believe in pushing boundaries and redefining what's possible. Our ambition drives us to be game changers who always strive for excellence. If you share our passion for innovation and success, we invite you to explore an incredible career opportunity that promises to ignite your potential.What does the Resource Manager role entail?The Resource Manager is responsible for optimizing and enhancing our human resources by effectively planning, implementing, and evaluating employee relations and HR policies. As the pivotal point for all resource needs within the CXone professional services (PS) team, you will collaborate closely with various stakeholders including PS Directors, Client Services Managers, Project Managers, and professional services engineers. Your role will be crucial in ensuring the efficient scheduling and assignment of resources to bid efforts.What impact will you make?Fulfill operational resource requirements by efficiently scheduling and assigning personnel while monitoring work outcomes.Maintain an up-to-date database detailing the qualifications, skill sets, and experiences of each team member.Provide timely updates regarding resource availability.Proactively forecast workload and take necessary steps to manage it.Mitigate risks associated with immediate resource deployment.Analyze and address resource requirements effectively.Conduct regular meetings with project managers to discuss upcoming opportunities.Resolve scheduling conflicts and clashes efficiently.Guide and support staff in their roles through counseling and performance monitoring.Align resources strategically based on skill sets, market demands, products, and client needs while recommending areas for team development.Generate regular and ad hoc reports for management as needed.Be flexible to work in the time slot of 5:30 PM to 2:30 AM IST to accommodate our American clients.Enhance professional knowledge by participating in relevant educational workshops.Advise management on educational programs that support skill development and career progression for the team.Recommend process improvements in Resource Management practices.Collaborate closely with project managers and lead engineers to eliminate roadblocks and enhance workflow.

About Us Mindtickle stands at the forefront of AI-driven revenue enablement, merging practical learning with deal execution to catalyze behavior change and maximize revenue per representative. Acknowledged by industry analysts as a market leader, we proudly hold the title of G2's #1 product for sales onboarding and training. Our relentless pursuit of innovation has culminated in accolades such as the "AI-based Sales Solution of the Year" at the AI Breakthrough Awards and a Gold Stevie Award for Sales and Customer Service, underscoring our commitment to product excellence and exceptional customer support.Join Our AI/ML Engineering TeamOur mission is to empower revenue teams by pinpointing skill gaps, offering actionable insights, and facilitating real-time improvements in workflow. The CoE-ML team is integral to this mission, embedding AI throughout Mindtickle's product suite via CoPilots, hyper-realistic AI role plays, automated content curation, and smart coaching. We leverage cutting-edge Generative AI and Large Language Model technologies, uphold stringent evaluation standards, and manage scalable production AI systems. As we transition to an AI-native product model, we expect our engineers not only to develop AI functionalities but also to adopt an AI-first mindset in all aspects of their work.

EZVSA is actively seeking applications for H1B Visa Sponsorship for Fiscal Year 2016. We are looking for talented IT and Software Professionals to facilitate their relocation to the USA.To apply, please register at EZVSA here and confirm your registration by sending an email.If your profile is shortlisted, you will receive detailed information regarding the process from the relevant employer.Moreover, you can connect with potential employers available on EZVSA for your application.Download the EZVSA app on your mobile device to receive notifications about your application.Please note that you will receive process updates next month only if your profile is 100% complete.Requirements: We are looking for Software Engineers with 3 to 15 years of experience in one of the following areas:Technical Roles: Software Developer, Programmer Analyst, Technical Expert, Architect, etc.Techno-Functional Roles: System Analyst, Business Analyst, Functional Analyst, QA Analyst.Enterprise Solutions: SAP, PeopleSoft, Siebel, Salesforce, Oracle Apps, Oracle EBS, CRM/ERP/SCM.Enterprise Technologies: Big Data (Hadoop), Data Warehouse tools, BI tools, ETLs (Informatica, Pentaho, ODI), Reporting (Cognos, Tableau).Domain Expertise: eCommerce, Healthcare, Banking, Insurance, Finance, Telecommunications.Programming Expertise: Java/J2EE, ASP.NET, C/C++, Python, Ruby on Rails. Other cutting-edge technologies are also encouraged to apply.To apply, please register at EZVSA here and send an email to confirm your registration.Shortlisted candidates will receive information regarding the application process.Connect with potential employers through EZVSA and download the EZVSA app for updates.Ensure your profile is 100% complete to receive timely updates.

Join our Professional PHP Training programs at Sibz Solutions Pune and take advantage of our exciting discounts! This limited-time offer allows you to enroll in our BASIC and ADVANCED PHP training courses at reduced fees.What sets us apart? You will be the sole focus in your training batch, ensuring personalized attention and a tailored learning experience without the pressure of peer competition. Our programs are designed to meet your individual profile and requirements.This specialized training is ideal for students and working professionals looking to launch or advance their careers in PHP with a foundational understanding of PHP and MySQL. Our goal is to equip candidates with practical exposure to the concepts and logic essential in today's competitive job market.Our trainers bring extensive industry experience, ensuring you receive top-notch instruction in PHP.Objectives:Enhance exposure for working professionals and help corporations reduce training costs by creating a pool of ready talent in web development.Assist students in starting a successful career in PHP by providing essential practical training and live project exposure.Course Curriculum Highlights: Our training covers:Understanding coding standards and structure.Exposure to MVC Architecture.Insights into e-commerce concepts.Familiarity with content management systems like Joomla and WordPress.Comprehensive training on the software development lifecycle.Advanced concepts, including Banner and Affiliate Management Systems.Practical training in MySQL database design and implementation.Hands-on experience with live projects.Course Timings: 9:30 AM - 2:30 PM and 2:30 PM - 6:30 PM (Monday to Saturday).We also provide placement assistance. Don’t miss this opportunity – bring your friends along and enroll today!Visit us at www.sibzsolutions.com or call us at 02030583324 for more information.

We are seeking an experienced Senior HR Operations Professional to join our dynamic team at Avaloq. In this role, you will be pivotal in streamlining HR processes and enhancing employee experience within the organization.Your responsibilities will include managing HR operations, implementing effective HR policies, and ensuring compliance with labor regulations. You will also collaborate with various departments to drive HR initiatives that align with our strategic goals.

ConsultAdd Inc is excited to announce open applications for H1B Visa Sponsorship for IT and Software Professionals for the fiscal year 2016. We are seeking talented IT and Software Professionals with 4 to 10 years of experience who are interested in relocating to the USA.Key Requirements:Software Engineers with experience in at least one of the following areas:Technical Roles such as Software Developers, Programmer Analysts, Technical Experts, Architects, etc.Techno-Functional Roles including System Analysts, Business Analysts, Functional Analysts, QA Analysts.Enterprise Solutions experience with SAP, PeopleSoft, Siebel, Salesforce, Oracle Apps, Oracle EBS, and CRM/ERP/SCM systems.Expertise in Enterprise Technologies such as Big Data (Hadoop), Data Warehousing tools, BI tools, ETLs (Informatica, Pentaho, ODI), and Reporting tools (Cognos, Tableau).Domain Expertise in areas like eCommerce, Healthcare, Banking, Insurance, Finance, and Telecommunications.Programming Skills in languages such as Java/J2EE, ASP.NET, C/C++, etc.We also encourage applications from professionals skilled in other cutting-edge technologies.

Exciting opportunity for IT professionals seeking H1B sponsorship for FY 2016. We invite candidates with a minimum of 4 to 6 years of hands-on IT experience to join our visa processing application, EZVSA.EZVSA connects H1B candidates with employers who are actively seeking skilled professionals. This role provides a unique chance to advance your career while obtaining visa support.To be eligible for the H1B work visa, candidates must possess:A four-year Bachelor’s degree or higher from an accredited university or college.Exceptional communication skills.4 to 6 years of relevant IT experience in a dynamic and technical environment.A willingness to travel to the USA in October 2016 and support client projects across the country.If you are interested, please submit your resume, and one of our sales partners will reach out to you.

Join Smiths Group as an Engineer II specializing in Wet Seal Systems in our Post-Order department. As a key member of our engineering team, you will leverage your technical expertise to deliver innovative solutions and ensure customer satisfaction. This role involves close collaboration with various departments, focusing on the seamless execution of projects and contributing to product improvements.

We are seeking a dedicated Engineer II to join our Wet Seal System Pre-order team. This is an exciting opportunity for recent graduates who are eager to kickstart their engineering careers. You will play a key role in supporting the engineering team with pre-order processes, ensuring that our clients receive top-notch service from the outset. Your innovative mindset and technical skills will be essential in assisting with system configurations and customer specifications.