Client Services Project Manager - Actimize

At Nice, we continuously push our boundaries. We're driven, innovative thinkers, and we strive for victory in every endeavor. Our commitment to excellence sets us apart, and if you share our passion, this role could ignite your career journey.What does the role entail?The Client Services Project Manager serves as a vital partner to Nice's clients, delivering…

NICE is seeking a Senior Software Engineer with a focus on AI to help shape new solutions for the financial sector. This position is based in Pune, India. Role overview This role centers on building advanced algorithms and applying machine learning technologies to support financial services. The work involves designing and developing AI-driven features that align with NICE's standards for excellence and integrity. What you will do Develop and implement machine learning models for financial applications Work with advanced algorithms to solve industry-specific challenges Collaborate with team members to deliver reliable, high-quality solutions Location This position is located in Pune, India.

Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions. Role overview The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the company's compliance and risk management systems, ensuring they meet a range of client requirements. What you will do Design and implement software applications with Actimize and Python. Contribute to projects that improve risk management and compliance processes. Collaborate with team members to deliver solutions tailored to client needs. Requirements Experience with Python programming. Familiarity with Actimize solutions. Ability to develop software for risk management or compliance applications.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

Role overview The Senior Project Manager at TietoEVRY in Pune leads project initiatives from start to finish. This position coordinates efforts across multiple teams, focusing on delivering results that meet both schedule and budget expectations. The role also shapes project strategies and works to ensure stakeholders are satisfied with outcomes. What you will do Manage projects through all phases, keeping delivery on track and within budget Work closely with teams from different areas to align project activities Track project progress, spot potential risks, and address issues quickly Communicate with stakeholders to understand their needs and provide updates on project status Support the team by contributing to project strategy and encouraging new ideas Requirements This role calls for strong project management experience, skill in working with cross-functional teams, and the ability to keep projects moving smoothly. Effective communication and a focus on both strategy and execution are important in this position.

Role overview nice seeks a Specialist Project Manager based in Pune, India. This position guides projects from the earliest planning stages through to delivery, making sure each effort stays in line with company strategy and client priorities. The role requires experience managing complex work and coordinating with several teams at once. What you will do Lead projects through all phases, meeting key milestones and goals Use project management methods to keep progress steady and organized Facilitate clear communication among teams from different functions Help ensure each project matches organizational objectives and client needs Location This position is based in Pune, India.

Location Preference: While we welcome applications from candidates across India, preference will be given to those located in Pune to align with our hybrid work model.We are seeking a dynamic individual to lead the support of our AI functionalities through various stages, including go-live, hypercare, and Business As Usual (BAU). This role is crucial in ensuring the uninterrupted service of our essential AI features, while also collaborating with the broader team to manage and refine backlogs at the portfolio level, ensuring that product developments are responsive to evolving client and market needs.Your initial responsibilities will center on guaranteeing the successful implementation and ongoing management of our updated Language AI Gemini feature.This position will report directly to the Chief of Staff within the Player Engagement (PE) team, facilitating seamless integration with project management and data stewardship.

At NICE, we embrace challenges and constantly push our limits. We are driven, ambitious, and determined to make a significant impact in our industry. Our team members, known as NICErs, strive for excellence every day, transforming challenges into achievements. If you share our passion for innovation and excellence, we invite you to explore a career opportunity that could ignite your potential.What Does This Role Entail?The Professional Services Engineer specializing in AI is a pivotal customer-facing role within our delivery team, focusing on the remote implementation, configuration, and integration of the NICE CXone platform. This position emphasizes delivering AI-driven solutions such as chatbots, voicebots, and knowledge assistants while combining strong technical skills with expertise in conversational design. You will collaborate closely with project teams from the sales handoff to project closure, ensuring that our customers achieve exceptional outcomes.Your Impact:Technical Execution & Delivery:Lead and execute implementation activities for NICE CSA solutions, ensuring quality and timely delivery.Configure, integrate, and enhance solutions based on customer and project specifications.Collaboration & Knowledge Sharing:Engage with cross-functional teams to facilitate successful project outcomes.Foster a collaborative, high-performance culture within the Customer Services Automation Center of Excellence.Operational Excellence:Manage assigned tasks and deliverables in alignment with project and Center of Excellence objectives.Contribute to developing and adopting best practices and methodologies for NICE CSA solutions.Must be open to working shifts that cover APAC, EMEA, and Americas regions.

nice seeks a Senior Software Engineer specializing in Artificial Intelligence to join the team in Pune, India. The role involves building AI-driven software that enhances user experiences and aligns with business objectives. Key responsibilities Design and develop scalable systems that feature significant AI components Collaborate with colleagues to deliver reliable and efficient software Use software engineering skills to address practical AI challenges Location This position is based in Pune, India.

At Nice Ltd., we constantly push boundaries and embrace challenges without limits. Our ambition drives us to be game changers in the industry, and we strive for excellence in everything we do. If you share our passion for innovation and success, we invite you to explore this extraordinary career opportunity. What is This Role About? This Manager, Business Consulting (AI Adoption) position is a critical leadership role within our Customer Services Automation AI Center of Excellence. You will spearhead a team dedicated to fostering measurable adoption, utilization, and business impact within our AI customer community.This role focuses on people leadership, ensuring customers derive ongoing benefits and operational success from AI solutions such as Copilot, AutoSummary, Autopilot, and Conversational AI. You will collaborate across various functions, including Customer Success, Product, Delivery, Sales, and Engineering, to develop scalable frameworks for global AI adoption. This position emphasizes business outcomes, workflow integration, and value realization rather than mere feature enablement. How Will You Make an Impact? As the Manager of Business Consulting, you will:Lead and nurture a team of AI Adoption Consultants.Drive adoption and consumption outcomes across a portfolio of enterprise AI customers.Develop and refine repeatable adoption playbooks, scorecards, and operational rhythms.Collaborate with internal teams to eliminate obstacles and speed up customer time-to-value.Translate AI usage into tangible business value, operational KPI improvements, and compelling narratives for executives.Team LeadershipManage, coach, and enhance the capabilities of a team of AI Adoption Consultants.Set clear expectations and maintain high-quality standards to foster a performance-driven culture.Support recruitment, onboarding, skill enhancement, and talent development.Ensure team activities align with customer outcomes and business objectives.AI Adoption & Value RealizationLead the adoption strategy for a portfolio of enterprise AI customers.Ensure customers meet usage targets and achieve measurable business impacts.Identify gaps in adoption, usage risks, and underutilization patterns.

Location Preference: We invite applications from talented individuals across India, with a strong preference for candidates located in Pune to effectively support our hybrid work model.We are seeking a skilled professional to oversee the implementation and ongoing management of our AI features throughout their lifecycle, including go-live, hypercare, and business-as-usual phases. This position is crucial for ensuring the uninterrupted operation of our essential AI functionalities and for collaborating with the team to maintain and prioritize product backlogs in alignment with evolving client and market needs.Your immediate focus will be on the successful operational deployment and oversight of the revamped Language AI Gemini feature.This role will initially report to the PE Chief of Staff, allowing for seamless integration with project management processes concerning build and delivery.Key ResponsibilitiesHypercare and BAUCoordinate technical monitoring and reporting activitiesAnalyze qualitative outputsFacilitate handovers to GSD/HS OpsEnsure adherence to all operational processesProvide performance and quality reports to multiple stakeholders, including success, product/engineering, and leadership teamsManage retraining/retuning/prompting engines as necessaryAggregate client feedback and feature requests for evaluation and triage by Helpshift Product teamsClient OnboardingEnsure all teams are aligned with Customer Success’s rollout plans and requirements, and that these plans are clearly communicated and executedTrack detailed client rollout plans based on CSM client prioritization and technical deployment needsEstablish clear processes for onboarding new clientsEnsure client data meets the quality and quantity standards necessary for effective engine tuningManage go-live processes and workflowsManagementOversee the Helpshift MT specialistCollaborate with Player Engagement and broader Keywords teams to manage change requests, technology escalations, and incident responsesAct as the primary contact for service provision of all AI featuresEngage in proactive management of expendituresDeliver data on AI feature utilization, performance, and outputs to the wider Player Engagement teamQualificationsProven experience managing live phases of SaaS projectsCapable of planning and tracking multiple workstreams and dependencies in parallelSolid understanding of AI, particularly in prompt engineering and data quality requirements for high-performing enginesExperience in agile methodologies (e.g., Advanced Scrum Master)Strong analytical and problem-solving skillsExceptional communication and leadership abilities

At NiCE, our ambition knows no bounds. We thrive on challenges and redefine limits in our pursuit of excellence. We are innovators, driven to succeed and committed to achieving the highest standards in everything we do. If you share our passion and drive, we invite you to explore an exciting career opportunity that will ignite your potential.What does the role involve?As a Senior Program Manager, you will lead the oversight of key projects and initiatives aligned with the strategic objectives of the organization. Collaborating with diverse teams, you will ensure that projects are executed successfully, delivered on schedule, and meet our stringent quality benchmarks.How will you contribute?Clearly define project scope, objectives, and deliverables in collaboration with senior leadership and stakeholders.Craft and maintain comprehensive project plans to monitor progress and ensure timely milestone achievement.Track project performance, proactively identifying risks and issues while providing regular updates to stakeholders and management.Work in synergy with cross-functional teams to address and resolve project challenges.Assume full Agile project management responsibility, encompassing scope, quality, resource allocation, risk management, timelines, and organizational readiness.Foster strong relationships with key stakeholders to guarantee project alignment with business goals.Adhere to project management methodologies and continuously refine our project management processes and tools.Lead project meetings and facilitate effective communication among teams and stakeholders.

As a Project Manager for AI Enablement at MetroMakro, you will lead innovative projects that leverage artificial intelligence to optimize business strategies. Your role will involve collaborating with various stakeholders, guiding cross-functional teams, and ensuring the successful execution of AI initiatives.Key responsibilities include project planning, resource management, and continuous improvement of AI-related processes. You will also be responsible for delivering insights and strategies that enhance operational efficiency and drive results.

Role overview NICE Ltd. seeks an Engineering Tech Manager (CCaaS) to lead teams in Pune, India. This role centers on guiding engineering groups that build and maintain cloud-based contact center solutions. The manager will be responsible for ensuring technical excellence and that all projects align with broader company objectives. What you will do Direct the development and rollout of Contact Center as a Service (CCaaS) products Lead and mentor engineering teams, encouraging collaboration and professional growth Coordinate with other departments to drive engineering projects forward Champion new ideas and improve efficiency within ongoing initiatives Keep a strong focus on delivering dependable, scalable technology for customer engagement Location This position is based in Pune, India.

About UsEnsono is a leading technology advisor and managed service provider dedicated to driving our clients’ digital transformation journeys. We empower organizations to optimize their systems across hybrid environments through our comprehensive services, including consulting, mainframe and application modernization, public cloud migrations, and cloud-native development. With a team of certified experts in AWS, Azure, and Google Cloud, Ensono has been recognized as the Microsoft Datacenter Transformation Partner of the Year and boasts a global workforce of over 3,500 associates, all headquartered in the greater Chicago area.Our commitment to your success is unwavering. We offer strategic and managed services tailored for mission-critical applications. Our advisory and consulting services can assist in crafting the right application strategy, whether in public, multi-cloud, or hybrid environments. As your dedicated partner, we provide 24/7 support, ensuring you never feel stagnant in your digital transformation journey. Our technology experts, equipped with cross-platform certifications and extensive experience, seamlessly integrate into your team, enabling continuous innovation and enhanced security.About the RoleServe as the subject matter expert in the administration of Venafi as a Service (VaaS), including reporting, installation and updates of communications, and automation of renewals.

Role overview Nice Systems Ltd. seeks a Senior Business Analyst for its Pune, India office. This role centers on developing business solutions and improving operational efficiency. The analyst partners with stakeholders to understand needs, review current processes, and deliver insights that advance company objectives. What you will do Work with stakeholders to gather and clarify business requirements Examine existing processes to spot opportunities for improvement Convert business needs into clear, actionable recommendations Serve as a bridge between IT and business teams, ensuring technology supports business goals Role impact This position plays a key part in aligning technology solutions with business priorities, ensuring practical outcomes that support strategic direction.

The AI Presales Consultant role at Nice centers on connecting with clients to identify their business needs and showing how the company’s AI solutions can address those challenges. This position is based in Pune, India. Role overview Success in this role means combining technical expertise with strong communication skills. The consultant works directly with customers, listening to their goals and explaining how Nice’s AI products can support those objectives. What you will do Engage with clients to understand their requirements and business context Demonstrate the capabilities of Nice’s AI technologies Translate technical features into clear business value for customers Requirements Technical knowledge of AI solutions Strong customer engagement and communication skills

At NiCE, we embrace challenges to push our limits and redefine industry standards. We are driven by ambition, innovation, and a commitment to excellence. If you share our passion for achieving remarkable results, we invite you to explore a transformative career opportunity with us.What does the role entail?The Senior DevOps Engineer is an integral member of our software engineering team, primarily focused on creating and managing automated delivery pipelines that ensure high-quality and reliable production-level outcomes.How will you contribute?Oversee application deployments across various environments: development, testing, staging, and production.Collaborate with cross-functional teams, including Development, QA, SRE, and Operations to ensure seamless deployment cycles.Diagnose deployment issues, uncover root causes, and implement effective solutions swiftly.Configure, maintain, and manage Windows servers, IIS, and associated deployment components.Utilize GitHub for version control, repository management, and deployment workflows.Develop and sustain automation scripts using Python and PowerShell to enhance deployment efficiency.Ensure compliance with deployment standards, documentation, and release management processes.Drive continuous improvement initiatives by identifying automation opportunities and optimizing deployment practices.Maintain up-to-date configuration documentation and deployment guidelines.

At NICE Systems, we embrace challenges without limits. We are ambitious, innovative, and driven to succeed. If you share our passion, we present an exceptional career opportunity that can ignite your enthusiasm.Role OverviewThe AI Software Engineer is a pivotal customer-facing role that involves implementing and delivering AI-driven and Conversational AI solutions within the NICE CXone ecosystem. As a key technical contributor, you will engage in building integrations, configuring AI platforms, and ensuring the successful execution of project deliverables.Your ImpactTechnical Implementation and Configuration:Customize and deploy Conversational AI solutions based on business and technical specifications.Create and maintain integrations utilizing APIs, modern web technologies, and authentication protocols.Enhance bot functionalities using conversational design and best practices in prompt engineering.Develop proofs of concept (PoCs) and production-ready components.Support validation and go-live activities to ensure operational success across diverse customer environments.Technical Problem Solving & Quality:Identify and resolve complex technical challenges within SaaS applications, integrations, and data workflows.Modify existing integrations and components to adapt to changing customer requirements.Ensure that implementations adhere to quality, performance, security, and usability standards.Produce thorough documentation, including specifications, test cases, and deployment instructions.Collaboration with Implementation Teams:Work closely with Implementation Engineers, Consultants, and Project Managers in defining requirements and designing solutions.Engage in customer workshops to clarify technical details and validate project feasibility.Maintain effective communication across cross-functional teams.