Senior Client Support Engineer

As a Senior Client Support Engineer at Ensono, you will leverage your technical expertise to provide exceptional support to our clients. You will be responsible for troubleshooting complex issues, implementing solutions, and ensuring client satisfaction. Your role will involve collaborating with cross-functional teams to enhance service delivery and drive continuous improvement.

About the Role QAD Inc. is looking for a Senior ERP Support Engineer to join the team in Pune. This position focuses on supporting clients who use our Enterprise Resource Planning (ERP) systems. The goal: help clients get the most value from their ERP solutions. What You Will Do Provide advanced technical support for ERP systems Work directly with clients to understand their business needs Troubleshoot and resolve complex issues related to ERP functionality Implement solutions that address client challenges and improve system performance What We Look For Strong technical background, especially with ERP platforms Proven problem-solving ability Experience working closely with clients in a support or consulting capacity Commitment to delivering high-quality customer service This Senior Support Engineer role offers the chance to make a direct impact for clients while working with a collaborative team at QAD Inc. in Pune.

Role overview Nice Ltd. is hiring a Senior End Client Architect in Pune, India. The position focuses on shaping the architecture of client-facing solutions and making sure products meet demanding quality and performance benchmarks. What you will do Guide the architecture and design of solutions used directly by clients Collaborate with cross-functional teams to keep technical direction aligned with business objectives Apply expertise to foster innovation across multiple projects Requirements Substantial experience designing architecture for client solutions Proven ability to work well with both technical and business teams Dedication to maintaining high standards for quality and performance This role plays an important part in shaping technical strategy and delivering meaningful results for Nice Ltd.'s clients.

Our MissionAt Zocdoc, we believe that healthcare should be patient-centric. Unfortunately, the current system often leaves patients frustrated, navigating outdated insurance directories and enduring long waits. We aim to change this by empowering patients to take control of their healthcare journey. Our platform is the leading healthcare marketplace, enabling patients to easily find and book in-person or virtual care across all 50 states, with over 200 specialties and 12,000 insurance plans. By providing patients with choices, we transform the healthcare landscape, fostering competition and ultimately improving quality while reducing costs. Though we are 18 years old and a leader in our field, we are still in the early stages of our journey. If you thrive on solving complex problems alongside dedicated, collaborative team members, we want to hear from you. Your Contribution to Our MissionAs an Integration Support Engineer at Zocdoc, you will be a crucial player in ensuring our core technologies and data flows remain stable, efficient, and reliable. Your role will involve overseeing system integrations to guarantee seamless connectivity between applications and third-party services. Your expertise will be instrumental in maintaining the high availability of our systems, which is vital to delivering an exceptional healthcare experience.Shift Timing: This position requires night shifts from 11:30 PM IST to 8:30 AM IST.You will excel in this role if you are:Driven by the challenge of solving intricate, real-time technical issues.Autonomous, urgent, and innovative; you enjoy diagnosing system failures and finding comprehensive solutions.Detail-oriented with a commitment to system reliability and performance.Passionate about upholding the highest standards of data flow and system connectivity.A proactive problem-solver who anticipates challenges before they arise.

Join Helpshift, a pioneering SaaS platform that empowers businesses to deliver an exceptional customer support experience seamlessly integrated within their applications! With our technology installed on over 2 billion devices, we engage with more than 900 million users monthly, facilitating approximately 7 million conversations every month. As a Senior Engineering Manager, you will spearhead projects that enhance these interactions, maximizing value for consumers.In this role, you will lead a dynamic and technically adept team of engineers who prioritize product quality and care deeply about delivering impactful features. Our Engineering Blog showcases the fascinating work we undertake at Helpshift. Be part of a culture that values innovation and quality!Key Responsibilities:Lead the team focused on enhancing workflows, including chatbots and auto-assignment systems, while integrating AI capabilities.Evaluate software solutions and system performance, mentoring the software development team.Ensure the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of software solutions.Drive improvements in performance, efficiency, and sustainability of our products.Advocate for team members and foster a positive work environment.Mentor junior software developers with patience and clarity.Strategically plan and execute project timelines.Identify training needs and foster talent development.Recruit and onboard team members and contractors.Exhibit strong work ethics and collaborative spirit.Collaborate effectively with team leaders and other departments.

Endava is looking for an Applications Management Engineer - Support to join the team in Pune. This role focuses on providing support for applications management, helping clients resolve technical issues and maintain smooth operations. What you will do Troubleshoot application issues as they arise Implement solutions to address technical problems Work directly with clients to support their operational needs Contribute to ongoing improvements within the team Collaboration and environment This position works closely with both clients and colleagues. The team values innovation and encourages sharing ideas to improve processes and outcomes. Location This position is based in Pune.

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by providing the foundational infrastructure for next-generation provider data products. Our platform serves as the definitive source of truth for provider data, ensuring efficiency, accessibility, and innovation in healthcare. We empower users with seamless access to actionable data across the entire healthcare ecosystem.What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform excels in automating licensing, enrollment, credentialing, and network monitoring. With direct connections to hundreds of primary sources, we enhance visibility throughout the provider network management process. Our seasoned team, boasting over 25 years of collective experience at Oscar Health, is supported by renowned venture capital firms sharing our vision of a transformative healthcare cloud that eliminates barriers to provider data.At CertifyOS, we believe technology is only as good as the people behind it. We cultivate a meritocratic environment that values every voice and fosters trust, transparency, and accountability. We invite passionate individuals to join us on this exciting journey to redefine healthcare data infrastructure.Role OverviewWe are on the lookout for a dedicated Technical Support Engineer (TSE) who will adeptly resolve technical challenges faced by our customers and internal teams. This pivotal role connects the dots between customers, operations, and engineering, focusing on troubleshooting platform issues, investigating data and integration challenges, and ensuring prompt resolutions while upholding stringent SLAs.The ideal candidate will possess strong technical skills, be detail-oriented, customer-centric, and thrive in a fast-paced healthcare SaaS environment.Key ResponsibilitiesCustomer & Ticket SupportManage and oversee technical support tickets from initiation to resolution using tools like Zendesk or Jira.Investigate and rectify platform issues, data inconsistencies, automation failures, and workflow errors.Document findings, root causes, and resolutions clearly for each issue.Provide timely updates to customers and internal stakeholders to ensure transparency and confidence.Technical TroubleshootingAnalyze logs, API responses, database records, and system behavior to pinpoint root causes.Conduct SQL queries and troubleshoot effectively to resolve issues.

Helpshift is an innovative SaaS platform dedicated to transforming customer support by enabling businesses to deliver an unparalleled support experience directly within their applications. With installations on over 2 billion devices and a monthly active user base exceeding 900 million, we facilitate approximately 7 million conversations every month. As a Senior Engineering Manager, you will lead initiatives that enhance these interactions, ensuring we continuously provide exceptional value to our users.In this role, you will manage a dynamic and technically adept team of engineers who prioritize quality and user-centered design. Our engineers embody a product-minded approach, focusing on delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting projects underway at Helpshift.Key Responsibilities:Lead a team focused on enhancing workflows, including chatbots and automated assignment systems, while integrating cutting-edge AI features.Assess software solutions and system performance while overseeing the software development team.Guide the team in ensuring the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of innovative software solutions.Strive for continuous improvements in performance, efficiency, and sustainability of our products.Act as an advocate for team members, fostering a supportive work environment.Provide mentorship to junior software developers with patience and effective guidance.Plan and implement strategies to ensure project completion within deadlines.Identify training needs and facilitate talent development.Recruit team members and contractors to strengthen our capabilities.Exhibit strong work ethics and demonstrate a collaborative spirit.Coordinate with other team leaders and departments to align efforts.

Join Metromakro as a Support - SLS Engineer specializing in Java. In this role, you will provide technical support and contribute to the development of innovative solutions that enhance our software offerings. You will collaborate with cross-functional teams to troubleshoot issues and implement improvements, ensuring a high level of customer satisfaction.

Join a dynamic team as a Cloud Support Engineer I for one of Weekday's esteemed clients!Salary Range: ₹800,000 - ₹1,000,000 (INR 8 - 10 LPA)Minimum Experience: 2 yearsWork Location: Remote (India), PuneJob Type: Full-timeAs a Cloud Support Engineer, you will play a vital role in delivering exceptional technical support for our cloud-based products. You will be responsible for troubleshooting customer issues, contributing to the Strategy Community’s growth, and enhancing your product knowledge to ensure superior service delivery. We seek a candidate who is not only passionate about technology but also excels in challenging environments and has a strong desire to assist others.

We are seeking an accomplished Director of Client Solutions to lead our efforts in delivering exceptional client experiences and tailored solutions. This pivotal role will allow you to bridge the gap between our innovative products and the unique needs of our clients, particularly during the pre-sales phase. You will collaborate closely with the pre-sales team, addressing Requests for Proposals (RFPs) and Requests for Information (RFIs), designing bespoke solutions, and ensuring smooth integration with our offerings.Key Responsibilities:• Proposal & Solution Architecture: Spearhead the successful completion of RFPs and RFIs, providing comprehensive and precise details about Osmos.ai's product capabilities.• Client Discovery & Solutioning: Craft innovative solutions that align client requirements with our product functionalities.• Product Demos & POCs: Lead high-impact product demonstrations, pilot programs, and proof-of-concepts (POCs) that highlight the value of our offerings. Maintain a thorough understanding of the Osmos.ai product to effectively address client needs and provide technical guidance.• Sales Enablement: Leverage your technical expertise to position Osmos's offerings effectively, identify client needs, and assist in project scoping and proposal development. Clearly communicate complex technical concepts to both technical and non-technical stakeholders, ensuring ownership of deliverables that drive business impact.• Product Strategy Influence: Collaborate with senior internal and external stakeholders, including managers, directors, VPs, and C-suite executives, to translate business requirements into actionable technical strategies.• Onboarding & Handover: Work alongside customer success and delivery teams to guarantee seamless onboarding and long-term value realization.

Join our dynamic team at Squircle IT Consulting Services Pvt Ltd as a Technical Consultant Support Engineer. In this pivotal role, you will leverage your technical expertise to support our clients, troubleshoot complex issues, and deliver innovative solutions that enhance their operational efficiency. We are looking for an individual who is passionate about technology and committed to providing outstanding customer service.

Join a dynamic team at one of Weekday's esteemed clients!Compensation: ₹1,400,000 - ₹1,700,000 (INR 14-17 LPA)Minimum Experience Required: 2 yearsPosition Location: PuneEmployment Type: Full-timeThe Cloud Support Operations Engineer II is pivotal in maintaining the security, stability, and performance of our cloud environments. This role emphasizes the maintenance, upgrades, and automation of cloud infrastructure to foster robust and scalable operations, directly influencing platform reliability and developer productivity.Key Responsibilities:Maintain and enhance cloud infrastructure to ensure optimal performance.Automate processes to improve efficiency and reliability.Provide customer support during specified hours of 12:00 PM to 9:00 PM IST.Collaborate with development teams to ensure seamless operations.Essential Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in IT customer service or a customer support role.At least 2 years of hands-on experience with cloud platforms, especially AWS and Azure.A minimum of 1 year of experience in troubleshooting or administering the MicroStrategy Platform.Proficient in automation tools and scripting languages such as Python, Ansible, Jenkins, and PowerShell.Experience with operating systems like RedHat, Amazon Linux, and Windows.Familiarity with containerization technologies like Docker and Kubernetes.Exceptional analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills in English, with the ability to mentor others on technical subjects.Adept at managing multiple priorities and meeting deadlines under pressure.Willingness to work onsite at the Pune office five days a week.

Role Overview QAD Inc. is hiring an ERP Support Engineer in Pune. This position joins a collaborative support team focused on helping clients get the most from their ERP systems. The role centers on troubleshooting software issues and maintaining reliable system performance for customers. What You Will Do Assist clients with ERP system questions and technical challenges Diagnose and resolve software issues to keep client operations running smoothly Work closely with team members to deliver timely support Who We’re Looking For Proactive approach to problem-solving Genuine interest in ERP technologies Strong communication skills and attention to detail This role provides a chance to build expertise in ERP support while contributing to client success.

Join our dynamic team as an Oracle Support Engineer specializing in Service Support. In this role, you will be pivotal in providing exceptional support for Oracle systems, ensuring optimal performance and user satisfaction. You will troubleshoot issues, implement solutions, and collaborate closely with cross-functional teams to enhance system functionalities.

Join our dynamic team as a Java Production Support Engineer where you will play a critical role in ensuring the smooth operation of our Java applications. You will be responsible for troubleshooting issues, performing root cause analysis, and implementing solutions to enhance system performance. Your expertise will help maintain high availability and reliability of our applications in production.

Druva’s Technical Support Team helps customers resolve technical issues and maintain data protection in a cloud-driven world. This global group of engineers works together to address complex challenges and improve the customer experience. Role overview The Associate Technical Support Engineer position is based in Pune, Maharashtra, India. This role focuses on supporting Druva’s suite of products by troubleshooting and resolving technical issues for customers. The team plays a central part in ensuring clients can rely on Druva’s solutions for data resilience and management. What you will do Deliver technical support for Druva products as part of the Global Customer Support team. Work to ensure customer satisfaction and encourage long-term loyalty through effective problem-solving. Collaborate with internal teams, including Engineering, Solutions Delivery, Sales, and Product Management, to provide thorough service and support. Team and impact This role offers the chance to work with skilled engineers worldwide. The position involves learning continuously and tackling technical issues that matter to customers navigating today’s complex data landscape.

Veeam is recognized as the Data and AI Trust Company, dedicated to empowering organizations to understand, secure, and fortify their data and AI systems. We are at the forefront of data resilience and security posture management, seamlessly integrating identity, data, security, and AI risk. With our headquarters in Seattle and offices spanning over 30 countries, Veeam safeguards more than 550,000 customers globally, who rely on us for uninterrupted business operations. Join us on our journey to innovate, grow, and make a positive impact for some of the world’s leading brands.About the RoleOur Technical Customer Support team serves as the critical communication link for our customers, transforming the traditional support model. They tackle the complexities of individual support interactions and aim to leave a lasting positive impression while offering vital insights to our development and testing teams.Currently, we are seeking a Public Cloud Data Protection Engineer.What You’ll DoDeliver technical support and comprehensive troubleshooting for Veeam Software’s clients (B2B) through various communication channels including telephone, email, and web conferencing.Act as a technical liaison, building strong relationships with fellow IT professionals.Investigate and resolve customer issues and inquiries.Ensure timely updates and management of assigned cases.Contribute to the creation and enhancement of Veeam’s knowledge base documentation.Maintain accurate records of all customer interactions in our CRM tool, adhering to service level agreements.Stay informed about the latest technologies related to Veeam’s products and underlying technologies.

Veeam Software seeks a Specialist Engineer for Advanced Technical Support, focused on public cloud products in Pune, India. This position centers on resolving complex technical issues for Veeam Backup solutions across AWS, Microsoft Azure, and Google Cloud environments. The role involves direct interaction with clients and internal teams to maintain high standards of customer satisfaction. Key responsibilities Troubleshoot and resolve advanced technical issues for Veeam customers via phone, email, and web conferencing. Manage escalated support cases from both Technical Support and less experienced ATS team members. Analyze problems involving Veeam products, third-party software, operating systems, networks, and applications, then recommend solutions or workarounds. Monitor support cases to ensure compliance with Service Level Agreements (SLA) and Operational Level Agreements (OLA). Update and manage assigned cases promptly, documenting all customer interactions in the CRM according to SLAs. Handle call transfers for new and ongoing support cases as needed. Maintain strong customer relationships through clear, timely communication. Collaborate with QA, R&D, Product Management, and other teams on cross-functional projects. Contribute to the technical Knowledge Base and participate in knowledge-sharing activities. Provide training and mentorship to junior engineers. Participate in department-wide pilot projects. Collaboration and impact This role works closely with colleagues across departments to build shared expertise and support continuous improvement. The Specialist Engineer also plays a part in mentoring junior staff and expanding the technical Knowledge Base.

Join our dynamic engineering team as a Senior ETL Engineer, where you will play a pivotal role in designing, developing, and optimizing our Extract, Transform, Load (ETL) processes. This position offers an exciting opportunity to work on cutting-edge data solutions that drive our business forward.As a Senior ETL Engineer, you will be responsible for ensuring data integrity and availability, collaborating with cross-functional teams to define data requirements, and implementing best practices for data management. Your expertise in ETL processes will help us harness the power of data to make informed business decisions.