Senior Cloud Operations Engineer - Customer Experience

At Nice, we believe in pushing boundaries and redefining the status quo. We are passionate about challenging our limits and making a significant impact in the industry. If you share our ambition and drive to excel, we invite you to explore a career opportunity that promises to ignite your potential.What does the role entail?This position is centered on delivering exceptional customer-focused application support. We are seeking a skilled Engineer to become a vital part of our expanding Cloud team, taking the lead on client projects in our cloud environment.How will you contribute?Execute operational tasks such as monitoring application server health and managing service recycling.Diagnose and resolve operational challenges, including batch failures, network disruptions, and client data feed errors.Oversee server performance metrics, including memory usage, CPU load, file systems, and database operations.Maintain thorough operational documentation, such as incident records and run books.Create metric reports, including daily production updates.Handle client support tickets and requests in alignment with service SLAs.Resolve level 2 and level 3 issues, encompassing application support, database management, and data center challenges, while documenting findings in the customer support portal.Provide on-call support during off-hours and be available for work during non-standard shifts.

Role overview Nice Ltd. seeks a Senior DevOps Engineer to join the Customer Experience division in Pune, India. The position centers on advancing the product delivery pipeline by using cloud technologies, automation, and continuous integration methods. What you will do Collaborate with cross-functional teams to develop and implement solutions that improve operational efficiency Adopt DevOps practices to streamline deployment and delivery processes Utilize cloud platforms and automation tools to boost system reliability and scalability Support continuous integration efforts to enable smoother product releases Location This role is based in Pune, India.

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.

Role overview Nice Systems Ltd. seeks a Cloud Operations Engineer based in Pune, India. The role centers on keeping cloud services stable, reliable, and scalable. Day-to-day work involves direct interaction with cloud infrastructure, with an emphasis on solving technical problems as they arise. What you will do Monitor and manage cloud infrastructure to ensure smooth operations Identify and resolve technical issues that impact cloud services Follow established best practices to uphold service reliability and performance Work as part of a team supporting a growing cloud environment Location This position is based in Pune, India.

At NiCE, we believe in pushing the boundaries of what is possible. Our ambition drives us to innovate and excel. We are not just participants in the industry; we are game changers who aim to win. If you share our passion for excellence and growth, we invite you to join us for an exhilarating career journey that will ignite your potential. What does the role entail?We are seeking a highly competent DevOps Engineer specializing in Cloud Operations. The ideal candidate will possess extensive hands-on experience in both AWS and Azure environments to enhance operational excellence, ensure cloud security, drive automation, and optimize costs. Your responsibilities will include managing and refining our multi-cloud infrastructure, overseeing IAM and account creation, implementing FinOps practices, integrating Okta for identity management, and supporting development teams through Git-based workflows and CI/CD processes.

Nice Ltd. is looking for a Senior Software Engineer in Pune, India to support Customer Experience initiatives. This position focuses on developing and enhancing software that makes user interactions more seamless and effective, using C# and .Net as the primary tools. What you will do Design, build, and implement software solutions targeting improvements in customer experience. Collaborate with colleagues across teams to deliver dependable, high-quality products. Apply technical knowledge throughout the software development cycle, from initial planning through deployment. Key technologies C# .Net Location This role is based in Pune, India.

Join a dynamic team at one of Weekday's esteemed clients!Compensation: ₹1,400,000 - ₹1,700,000 (INR 14-17 LPA)Minimum Experience Required: 2 yearsPosition Location: PuneEmployment Type: Full-timeThe Cloud Support Operations Engineer II is pivotal in maintaining the security, stability, and performance of our cloud environments. This role emphasizes the maintenance, upgrades, and automation of cloud infrastructure to foster robust and scalable operations, directly influencing platform reliability and developer productivity.Key Responsibilities:Maintain and enhance cloud infrastructure to ensure optimal performance.Automate processes to improve efficiency and reliability.Provide customer support during specified hours of 12:00 PM to 9:00 PM IST.Collaborate with development teams to ensure seamless operations.Essential Qualifications:Bachelor’s degree in Computer Science, Engineering, or related field.Minimum 3 years of experience in IT customer service or a customer support role.At least 2 years of hands-on experience with cloud platforms, especially AWS and Azure.A minimum of 1 year of experience in troubleshooting or administering the MicroStrategy Platform.Proficient in automation tools and scripting languages such as Python, Ansible, Jenkins, and PowerShell.Experience with operating systems like RedHat, Amazon Linux, and Windows.Familiarity with containerization technologies like Docker and Kubernetes.Exceptional analytical, problem-solving, and troubleshooting skills.Strong verbal and written communication skills in English, with the ability to mentor others on technical subjects.Adept at managing multiple priorities and meeting deadlines under pressure.Willingness to work onsite at the Pune office five days a week.

About HevoHevo Data is a leading No-code Data Pipeline platform that empowers analytics for over 2000 businesses, including prominent names like Deliverr, Neo4J, and Groww. With robust backing of $42 million from Sequoia India and Chiratae Ventures, we have achieved a remarkable 20X growth in our customer base in just two years and are poised for hyper-growth with ambitious revenue goals.About the RoleAs a Customer Experience Engineering Manager, you will spearhead the technical support function that is critical to delivering an exceptional customer experience on a large scale. You will be responsible for achieving support outcomes, driving process excellence, minimizing escalations, and serving as the vital link between Customers, Product, and Engineering teams. This is a pivotal leadership position in a rapidly expanding SaaS environment.

Join our dynamic team as a Cloud Operations Specialist at Assent, where you will play a crucial role in managing and optimizing our cloud infrastructure. You will be responsible for monitoring cloud resources, implementing best practices for cloud operations, and ensuring the security and efficiency of our cloud systems. If you're passionate about cloud technologies and eager to contribute to a fast-paced environment, we want to hear from you!

At Nice, we embrace challenges without limits. We are ambitious innovators and strive to set the highest standards in everything we do. If you share our passion for pushing boundaries, we have the perfect career opportunity that will ignite your enthusiasm.What’s the role about?As a Senior DevOps Engineer in our Actimize Cloud team, you will be instrumental in designing, automating, and securing cloud-native infrastructures on AWS. This role involves hands-on work with Kubernetes (EKS), CI/CD pipelines, Infrastructure as Code (IaC) frameworks, and observability platforms, while collaborating closely with our R&D, CloudOps, AppOps, and Security teams.Your security expertise will be a significant asset, as you will help implement secure-by-default practices across our delivery pipelines and cloud environments.How will you contribute?Design, operate, and enhance cloud infrastructure utilizing AWS and Kubernetes.Develop and manage CI/CD pipelines (Jenkins, GitHub Actions) and GitOps workflows (Argo CD).Implement and maintain Infrastructure as Code using Terraform/OpenTofu.Contribute to system hardening, secure configurations, and cloud security controls.Integrate and maintain cloud monitoring, logging, and alerting systems.Collaborate with R&D and CloudOps teams to support deployment, scaling, and reliability.Troubleshoot production and pre-production environments, driving root cause analysis and fixes.Engage in cost-optimization initiatives, cloud hygiene, and automation enhancements.Assist in onboarding new regions, services, and infrastructure components.

Join Convera as a Senior Infrastructure Engineer - AWS Cloud Platform!We are seeking a talented and experienced Senior Infrastructure Engineer to play a pivotal role in designing, automating, and governing large-scale AWS environments. This position offers the flexibility of work-from-home while being based in Pune.Your contributions will support secure multi-account architectures, hardened image pipelines, API-driven platform services, and AI-enabled cloud capabilities that enhance team deployments, ensuring they are reliable, cost-effective, and fully aligned with the AWS Well-Architected Framework.Your Key Responsibilities Include:Designing and implementing scalable and available AWS infrastructure leveraging services such as EC2, S3, RDS, VPC, ELB/ALB/NLB, CloudFront, and Global Accelerator.Contributing to disaster recovery and business continuity solutions across multiple availability zones and regions.Enhancing platform performance, security, and cost efficiency for enterprise workloads.Integrating AWS Global Accelerator to bolster global application performance and availability.Implementing AWS Private Link for secure, private connectivity to both internal and third-party services.Deploying and optimizing CloudFront distributions for efficient global content delivery and enhanced edge security.Designing and securing API architectures utilizing API Gateway, Lambda, ALB-based APIs, and private API endpoints.Multi-Account Strategy & New Account Provisioning:Supporting AWS multi-account architecture through AWS Organizations and AWS Control Tower.Automating new account provisioning with standardized guardrails and baseline security controls.Implementing Service Control Policies (SCPs), centralized logging, cross-account IAM roles, and enterprise networking standards.Applying governance for VPC designs, shared services, Private Link endpoints, and inter-account connectivity.Hardened AMI Strategy & Image Management:Building and supporting golden AMI pipelines using EC2 Image Builder.Developing CIS-hardened Linux and Windows AMIs with automated patching and vulnerability remediation via AWS Systems Manager (SSM).Integrating AMI pipelines with CI/CD workflows to ensure compliance and minimize drift.Managing versioning, lifecycle policies, and automated AMI distribution across accounts and regions.Join us in delivering innovative cloud solutions and become a key player in our Cloud Infrastructure Engineering team!

At Nice, we embrace challenges and push our boundaries to achieve greatness. We are visionaries and innovators, striving to set and exceed the highest standards. If you have a similar mindset, we invite you to explore an extraordinary career opportunity that will ignite your passion.What does this role entail?Join our dynamic Cloud Operations team, delivering 24/7 critical support for our global clientele. As a Senior Cloud Database Administrator, you will be responsible for designing, automating, and optimizing our distributed database architecture utilizing MySQL, Postgres, MongoDB, and Amazon RDS. Your expertise will be essential in ensuring high availability, scaling our infrastructure through automation, and collaborating closely with our engineering team to enhance our data models, support application development, and drive data analytics initiatives.

At NiCE, we embrace challenges as opportunities for growth. We are ambitious, innovative, and dedicated to excellence, striving to exceed the highest standards in our industry. If you share our passion for pushing boundaries, we invite you to explore a fulfilling career with us. What does the role entail?We are looking for an experienced Senior Cloud DevOps Automation Engineer to join our dynamic team. The successful candidate will bring a wealth of experience in automating infrastructure and application deployments across various platforms. This position demands a thorough understanding of DevOps methodologies, infrastructure as code, and cloud services, with a focus on Python programming, Kubernetes, Terraform, AWS, and Ansible.How will you contribute?Infrastructure Automation: Design and manage infrastructure as code utilizing Terraform and Kubernetes to ensure scalable and dependable infrastructure deployment.Cloud Management: Utilize AWS services to architect and oversee cloud infrastructure, guaranteeing optimal performance, security, and availability.Configuration Management: Implement Ansible for automating configuration management, software deployment, and orchestration.Scripting & Automation: Develop and maintain Python scripts for a variety of automation tasks, integrating diverse tools and services.Monitoring & Troubleshooting: Set up monitoring and logging systems to validate the health and efficiency of infrastructure and applications, swiftly addressing any issues that arise.Collaboration: Partner closely with development, professional services, and operations teams to facilitate seamless application deployment and functionality.Security Compliance: Ensure adherence to industry security standards and best practices in infrastructure and deployment processes.

At NiCE, we embrace challenges and push the boundaries of innovation. As ambitious game changers, we strive for excellence in everything we do. We set lofty standards and consistently exceed them. If you share our passion for quality and innovation, we have an exceptional career opportunity that will ignite your passion and drive.What does this role entail?The Senior Automation Engineer is pivotal in developing, testing, and maintaining the NiCE CXone software platform. Your primary responsibilities will encompass all aspects of the NiCE CXone technology, including but not limited to test design and strategy for CXone products, automation of tests, conducting code reviews, resolving defects during the QA cycle, supporting the production environment, and collaborating with fellow developers in an agile team environment.How will you contribute?You will serve as a key senior QA professional within the R&D group, ensuring the highest quality of released content. Your role will involve reviewing new designs to identify potential quality issues and proposing viable solutions. You will actively engage in process inspection and improvement, monitor the team's tasks, and determine QA activities. Additionally, you will plan, define, and execute tests as part of your team's QA responsibilities while continuously analyzing the testing coverage across manual and automated tests. Monitoring both test and production environments and writing and maintaining end-to-end automated tests will also be part of your duties.

Join 66degrees as a Cloud Engineer and be part of our innovative team dedicated to delivering cutting-edge cloud solutions. In this role, you will design, implement, and maintain cloud infrastructure, ensuring optimal performance and security. You will collaborate with cross-functional teams to drive cloud initiatives and contribute to the overall success of our projects.

Veeam is recognized as the Data and AI Trust Company, dedicated to empowering organizations to understand, secure, and fortify their data and AI systems. We are at the forefront of data resilience and security posture management, seamlessly integrating identity, data, security, and AI risk. With our headquarters in Seattle and offices spanning over 30 countries, Veeam safeguards more than 550,000 customers globally, who rely on us for uninterrupted business operations. Join us on our journey to innovate, grow, and make a positive impact for some of the world’s leading brands.About the RoleOur Technical Customer Support team serves as the critical communication link for our customers, transforming the traditional support model. They tackle the complexities of individual support interactions and aim to leave a lasting positive impression while offering vital insights to our development and testing teams.Currently, we are seeking a Public Cloud Data Protection Engineer.What You’ll DoDeliver technical support and comprehensive troubleshooting for Veeam Software’s clients (B2B) through various communication channels including telephone, email, and web conferencing.Act as a technical liaison, building strong relationships with fellow IT professionals.Investigate and resolve customer issues and inquiries.Ensure timely updates and management of assigned cases.Contribute to the creation and enhancement of Veeam’s knowledge base documentation.Maintain accurate records of all customer interactions in our CRM tool, adhering to service level agreements.Stay informed about the latest technologies related to Veeam’s products and underlying technologies.

As a Cloud Data Engineer at 66degrees, you will play a pivotal role in designing and implementing cloud-based data solutions that empower businesses to leverage data effectively. You will collaborate with cross-functional teams to develop robust data architectures, ensuring scalability and performance. Your expertise in cloud technologies will help drive innovation and efficiency.

Role overview The Senior Software Engineer - Backend & Cloud Network Management position at SonicWall in Pune focuses on building and enhancing cloud-based services and backend systems. The work directly supports the security of customer networks by improving the reliability and efficiency of these platforms. What you will do Lead the development of solutions for both cloud and backend platforms Collaborate with a skilled team to design, implement, and optimize scalable software Contribute to the protection of customer networks by delivering robust backend services

We are seeking a skilled Cloud Engineer to enhance our architecture design and operational processes. You will contribute to the creation of architecture design documents, operational handbooks, and runbooks to ensure seamless operational transparency and alignment across various teams. Your role will involve the development and automation of standard operating procedures to address common failure scenarios and manual operational tasks. As part of a dynamic scrum team, you'll collaborate with architects and product managers to deploy and support new infrastructure and operational requirements on Microsoft Azure.In this role, you will build, manage, and maintain production systems using essential Azure services, including Azure App Services, Azure Load Balancer, Application Gateway, Azure Firewall, Azure Storage, Azure Functions, API Management, and Azure DNS, utilizing Infrastructure as Code (IaC) tools like Terraform and Bicep. You will troubleshoot complex issues, coordinating with relevant resources to efficiently resolve incidents and minimize business impact.Leverage your in-depth Azure expertise to plan and lead the deployment of reliable and secure cloud solutions using automated pipelines and best practices. You will also create proof of concept implementations to demonstrate solutions and share technical knowledge with team members. Collaborate with international cross-functional teams to foster knowledge sharing and collective success while applying your understanding of ITIL-based processes such as Incident, Change, and Problem Management.Engage in the development of CI/CD pipelines using Azure DevOps or GitHub Actions to enable automated deployments, testing, and continuous delivery. Work closely with architects and application engineers to ensure applications are scalable, maintainable, and aligned with enterprise standards for high availability and disaster recovery.

Join our innovative team as an Azure Cloud Engineer, where you'll play a critical role in managing and optimizing Azure infrastructure. Your key responsibilities will include deploying, configuring, and maintaining essential Azure services such as Virtual Machines, App Services, and Storage Accounts. You will leverage your expertise as both a Linux and Windows administrator to ensure high availability and performance in an enterprise Azure environment.Key responsibilities entail managing resource utilization for cost efficiency, implementing robust backup and disaster recovery strategies, and automating infrastructure management using Infrastructure as Code (IaC) tools like Terraform, Bicep, and ARM templates. You will monitor system performance with Azure Monitor and Log Analytics, troubleshoot complex incidents, and conduct root cause analyses to implement preventive measures.Your commitment to security will be vital as you implement Azure security best practices, conduct regular audits, and maintain compliance with industry standards. Additionally, you will develop automation scripts utilizing PowerShell and Azure CLI, streamlining CI/CD pipelines for cloud deployments.Collaboration is key; you will work closely with DevOps, security, networking, and development teams while keeping documentation up-to-date and participating in on-call incident response rotations.