Senior Manager, Customer Success Engineering

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowl…

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for your clients, guiding them through their journey with MicroStrategy and ensuring they maximize the value from our products and services.Your responsibilities will include onboarding new clients, conducting regular check-ins, and providing ongoing support to address any concerns. You will collaborate closely with various teams to enhance customer experiences and drive retention.

Join our dynamic team at MicroStrategy as a Customer Success Manager in Pune. In this pivotal role, you will work closely with our clients to ensure they achieve their business goals through effective use of our platform. Your strategic insights and proactive engagement will drive customer satisfaction and retention, making you a key player in our customer's journey.

Join Zimperium®, the global leader in mobile security, dedicated to safeguarding the modern mobile enterprise. Our AI-driven platform provides real-time, on-device protection for mobile applications and devices, earning the trust of top organizations and governments. We empower our clients to stay ahead of evolving threats—such as mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits—ensuring they operate securely in today's dynamic digital landscape.As the first and only company to deliver a comprehensive mobile threat defense system, Zimperium® is at the forefront of enterprise mobile security. Our award-winning machine learning engine defends against device, network, phishing, and application attacks across iOS, Android, and Windows platforms, all while prioritizing user privacy through a non-intrusive approach.We are rapidly expanding and seeking a passionate Customer Success Manager (Resident Engineer). This role involves managing post-sale customer relationships, including relationship building, overseeing renewals, identifying expansion opportunities, driving solution adoption, and addressing escalations to ensure customer satisfaction. You will primarily focus on a key enterprise client, working onsite at their location, requiring a strong mix of customer management experience and technical expertise.

About HevoHevo Data (HevoData.com) empowers over 2,000 data-driven organizations including Doordash, Footlocker, Arhaus, and Santander, by providing fully managed Automated Pipelines for seamless data consolidation from various sources like Databases, Marketing Applications, Cloud Storage, SDKs, and Streaming Services.Based in San Francisco and Bangalore, our innovative solutions cater to clients across 45+ countries, particularly in e-commerce, financial technology, and healthcare. With substantial backing from prestigious investors including Sequoia Capital, we have successfully raised $42 million to propel our next phase of hyper-growth!Our mission at Hevo is to enable every company to become data-driven. Since our inception four years ago, we have developed our first product – the “Data Pipeline”. This no-code platform assists organizations in connecting all data sources, offering integrations with over 150 data sources, and providing a unified view of their operations. We strive to simplify technology to empower all users, regardless of their technical skills.The Role: Customer Success EngineerAs a Customer Success Engineer, you will be the primary liaison for Hevo Data’s clients, overseeing their journey from onboarding to retention. You will collaborate with clients to build and launch data pipelines, fostering customer engagement that drives product adoption and client retention. Working closely with internal teams including Product Experts, Account Executives, Product Support, and Engineering, you will serve as the main point of contact for all technical interactions. Your collaboration with clients and our product team will be crucial in enhancing platform functionality and benefits.What Will You Do?● Manage a designated group of customers and ensure their retention.● Provide technical consultancy and guidance during the post-sales process.● Develop onboarding strategies for new customers, ensuring a smooth transition and integration.

As a Customer Success Manager at MicroStrategy, you will play a pivotal role in ensuring our clients achieve their business objectives using our cutting-edge analytics and business intelligence solutions. You will be the primary point of contact for our customers, guiding them through the onboarding process and ensuring they maximize the value of our products.Your responsibilities will include fostering strong relationships, understanding customer needs, and providing proactive support. You will collaborate with various internal teams to deliver exceptional customer experiences and drive product adoption.

Role Overview: Join the dynamic team at MindTickle as a Customer Success Evangelist, where you will play a pivotal role in shaping the growth trajectory of a leading Silicon Valley enterprise. This unique position allows you to explore diverse use cases across various industries while collaborating with some of the brightest minds from our rapidly growing client base.Key Competencies Required: We envision this role necessitating a blend of three essential skill sets: Problem Solving, Product Insight, and Interpersonal Skills.Problem Solving: In this capacity, you will:Thoroughly understand clients’ business objectives and program goals.Foster product adoption and guarantee an outstanding user experience.Identify and address both overt and subtle customer challenges.Oversee the full customer lifecycle, including onboarding, planning, implementation, deployment, and ongoing engagement.Manage all aspects of your accounts, focusing on retention and opportunities for upselling.Product Insight: Your responsibilities will include:Being the voice of the customer for internal teams, especially the product team.Grasping the product philosophy and roadmap to effectively communicate them to customers.Utilizing analytics to discern usage trends and develop relevant metrics.Acquiring an in-depth understanding of the MindTickle product to deliver tailored solutions.Educating customers on MindTickle best practices and self-service options.Interpersonal Skills: You will need to:Collaborate with cross-functional and geographically diverse teams to ensure customers achieve their ROI.Set and manage customer expectations regarding product capabilities.Engage with customers, adopting multiple perspectives to resolve issues effectively.

This internship position is designed for candidates seeking valuable hands-on experience in the field.At Helpshift, we revolutionize customer service by uniting traditional support channels like email and phone with a modern, mobile-first approach. Our AI-driven platform allows companies to efficiently resolve customer issues, enhancing satisfaction across their user base. Leading brands such as Tencent, Supercell, and Coupons.com utilize Helpshift to deliver messaging-first customer support, reaching over 820 million active consumers monthly on two billion devices worldwide.As a member of our Customer Success Team, you will play a pivotal role in implementing solutions and ensuring customer satisfaction.

As an Implementation Success Manager at AppZen, you will play a crucial role in ensuring that our customers successfully implement and adopt our cutting-edge AI solutions. You will partner with clients to understand their unique needs, deliver tailored implementation strategies, and provide ongoing support to enhance user satisfaction and business outcomes.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

Join Helpshift, a pioneering SaaS platform that empowers businesses to deliver an exceptional customer support experience seamlessly integrated within their applications! With our technology installed on over 2 billion devices, we engage with more than 900 million users monthly, facilitating approximately 7 million conversations every month. As a Senior Engineering Manager, you will spearhead projects that enhance these interactions, maximizing value for consumers.In this role, you will lead a dynamic and technically adept team of engineers who prioritize product quality and care deeply about delivering impactful features. Our Engineering Blog showcases the fascinating work we undertake at Helpshift. Be part of a culture that values innovation and quality!Key Responsibilities:Lead the team focused on enhancing workflows, including chatbots and auto-assignment systems, while integrating AI capabilities.Evaluate software solutions and system performance, mentoring the software development team.Ensure the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of software solutions.Drive improvements in performance, efficiency, and sustainability of our products.Advocate for team members and foster a positive work environment.Mentor junior software developers with patience and clarity.Strategically plan and execute project timelines.Identify training needs and foster talent development.Recruit and onboard team members and contractors.Exhibit strong work ethics and collaborative spirit.Collaborate effectively with team leaders and other departments.

Helpshift is an innovative SaaS platform dedicated to transforming customer support by enabling businesses to deliver an unparalleled support experience directly within their applications. With installations on over 2 billion devices and a monthly active user base exceeding 900 million, we facilitate approximately 7 million conversations every month. As a Senior Engineering Manager, you will lead initiatives that enhance these interactions, ensuring we continuously provide exceptional value to our users.In this role, you will manage a dynamic and technically adept team of engineers who prioritize quality and user-centered design. Our engineers embody a product-minded approach, focusing on delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting projects underway at Helpshift.Key Responsibilities:Lead a team focused on enhancing workflows, including chatbots and automated assignment systems, while integrating cutting-edge AI features.Assess software solutions and system performance while overseeing the software development team.Guide the team in ensuring the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of innovative software solutions.Strive for continuous improvements in performance, efficiency, and sustainability of our products.Act as an advocate for team members, fostering a supportive work environment.Provide mentorship to junior software developers with patience and effective guidance.Plan and implement strategies to ensure project completion within deadlines.Identify training needs and facilitate talent development.Recruit team members and contractors to strengthen our capabilities.Exhibit strong work ethics and demonstrate a collaborative spirit.Coordinate with other team leaders and departments to align efforts.

Join Custom Soft as a QA Engineer and be a part of our dynamic team! In this role, you will be responsible for ensuring the quality of both web and desktop applications. You will engage in client review sessions, prepare Software Requirements Specifications (SRS), and conduct team reviews to enhance our product offerings.Your key responsibilities will include:Manually testing web applications and desktop software.Creating detailed test cases and scenarios to ensure comprehensive coverage.Following established QA activities to maintain high-quality standards.Gathering and analyzing requirements for testing purposes.Facilitating communication with clients for reviews, user acceptance testing (UAT), and issue resolution.Collaborating effectively with team members and demonstrating the ability to work independently.Please include the following in your CV:Name of Current Company:Current Monthly Salary:Notice Period:

About MindtickleMindtickle stands at the forefront of the revenue productivity landscape, offering an innovative platform that integrates on-the-job learning with effective deal execution to maximize revenue generation per representative. Recognized as a market leader by distinguished industry analysts and ranked by G2 as the premier sales onboarding and training solution, we take pride in our recent recognition as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewThe Senior Program Manager for Services Delivery is a pivotal individual contributor role, tasked with overseeing comprehensive program ownership, facilitating customer communication, and ensuring the successful execution of intricate, customer-centric projects across Mindtickle’s diverse service offerings. This role encompasses the entire engagement lifecycle—ranging from pre-sales scoping and estimation to delivery, launch, and project handover—with a commitment to delivering outcomes that meet high standards of quality, predictability, and customer satisfaction. The position emphasizes hands-on leadership in delivery rather than personnel management. The ideal candidate will exhibit a disciplined yet flexible approach to processes, possess strong communication skills for leading customer discussions, managing expectations, resolving conflicts, and adeptly guiding stakeholders through complexities with a resolute customer-first mindset.

Role overview Nice Ltd. is seeking a Senior Technical Account Manager based in Pune, India. This role acts as the primary contact for important clients, focusing on their success with Nice Ltd.'s technical offerings. Building strong partnerships and ensuring clients receive effective support are central to this position. Key responsibilities Develop and maintain strong relationships with major clients Advise clients on technical solutions and recommend best practices Encourage product adoption and assist clients in achieving their objectives Serve as a trusted advisor, responding to technical inquiries and resolving challenges

At Nice Ltd., we believe in pushing boundaries and transforming challenges into opportunities. We are driven by ambition and a commitment to excellence, striving to surpass our own high standards. If you share our drive and passion, we invite you to join us in a career that ignites your potential.What will you be doing?As a Senior Automation Engineer, you will spearhead the design and implementation of automation frameworks and AI-driven testing solutions utilized by various teams. This position emphasizes engineering scalable systems and tools, transforming real-world processes into reusable automation and intelligent validation.Your impact will include:Creating, developing, and maintaining shared automation frameworks and platform components for cross-team use.Expanding upon AI-enabled automation solutions, focusing on intelligent validation and test generation.Developing service-level and API automation, ensuring comprehensive coverage across distributed systems.Integrating automation within CI/CD pipelines to facilitate continuous validation at scale.Collaborating with architects and engineering teams on backlog-driven platform development.Enhancing automation efficiency through AI-assisted development, test generation, and analysis.Identifying and troubleshooting issues across automation, services, and system interactions.

About OnitAt Onit, we are revolutionizing the landscape of legal operations by harnessing the power of artificial intelligence. Our state-of-the-art platform simplifies the complexities of enterprise legal management, matter management, spend management, and contract lifecycle processes, converting traditional manual workflows into smart, automated solutions.Our team is comprised of forward-thinking innovators who leverage AI at the core to empower legal departments to operate more efficiently, intelligently, and strategically. As we expand our AI-driven platform, we seek dynamic thinkers and builders eager to contribute to the next evolution of legal technology.If you thrive in impactful environments, enjoy tackling intricate challenges, and aspire to modernize legal team operations, we are excited to connect with you.Position Summary We are in search of a proactive Customer Success Operations Analyst to enhance and manage the operational workflows that underpin our global Customer Success organization. This role will initially focus on taking the lead with Planhat, translating established business requirements into structured workflows, dashboards, and execution processes. The analyst will be responsible for ensuring operational transparency, reliable reporting, and precise data management throughout the customer lifecycle.As the role evolves, responsibilities will extend to other platforms such as Kantata and Service Cloud, aligning tools and processes as our organization scales. This position is tailored for a dedicated operations professional who values accountability, responsiveness, and a commitment to continuous improvement.

Join Our Team as a Senior Engineering Manager!At Helpshift, a proud member of Keywords Studios, we are revolutionizing customer support by bridging the gap between traditional service channels and the modern consumer's preference for mobile and messaging communication. Our AI-driven platform empowers companies to address customer issues swiftly and effectively, enhancing overall satisfaction.Leading brands like Supercell, Scopely, and Rovio rely on Helpshift to deliver messaging-first customer support. With our technology installed on over two billion devices globally, we serve more than 820 million active users. We seek an ambitious, experienced, and solution-focused individual who thrives in a dynamic, technology-forward environment.At Keywords Studios, we continue to develop world-class services tailored for video game and interactive content creators. Our team members are passionate, skilled, and committed to excellence. We value diversity and celebrate the uniqueness of our talent, whether in one of our 70+ studios around the globe or collaborating virtually.As a Senior Engineering Manager, you will lead a technically adept and enthusiastic team. Our engineers are product-minded and dedicated to delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting work happening at Helpshift.

Role overview Nice Ltd. seeks a Senior DevOps Engineer to join the Customer Experience division in Pune, India. The position centers on advancing the product delivery pipeline by using cloud technologies, automation, and continuous integration methods. What you will do Collaborate with cross-functional teams to develop and implement solutions that improve operational efficiency Adopt DevOps practices to streamline deployment and delivery processes Utilize cloud platforms and automation tools to boost system reliability and scalability Support continuous integration efforts to enable smoother product releases Location This role is based in Pune, India.

ConnectWise is seeking a dynamic and experienced Senior Manager of Software Engineering to lead our talented development team in Pune. In this role, you will oversee the software engineering processes, ensuring that projects are completed on time and to the highest standards. You will collaborate with cross-functional teams to innovate and implement solutions that drive our business forward.As a key leader, you will mentor and guide engineers, fostering a culture of excellence and continuous improvement. Your expertise will be crucial in shaping the future of our software products, enhancing user experiences, and delivering exceptional value to our clients.