Senior Specialist Software Architect at NiCE | Pune, India

At NiCE, we embrace challenges without limits, pushing beyond our boundaries. We're ambitious, transformative thinkers, and we play to win. Setting the highest standards, we strive for excellence in execution. If you're driven by similar values, we offer an unparalleled career opportunity that ignites your passion.What does the role entail?The Senior Specialist Software Architect will serve as a pivotal technical leader across development teams within various functional areas. This role is crucial for ensuring the successful delivery of key projects, with a focus on high availability, scalability, serviceability, and supportability in every release.How will you contribute to our success?Define the comprehensive technical direction for the team, encompassing platform choices, technologies, tools, and infrastructure.Effectively communicate architectural designs in a professional manner.Drive key technical decisions, tackle complex challenges, and oversee multiple project executions.Ensure adherence to development coding quality standards and review processes for security and high availability.Monitor and maintain the quality of code delivered by the team through rigorous reviews and processes.Foster a collaborative team environment, instilling passion and energy among team members.Actively participate in the development leadership team to ensure corporate success.Represent the department and yourself with professionalism and competence.Adhere to the company's Code of Ethics and all policies and procedures at all times.Own the overall platform architecture, delivering well-architected and designed solutions while collaborating with multiple scrum teams on various features simultaneously. Mentor and develop architects and engineers while participating in hiring top talent.Lead the architectural strategy of project/product lines, including authoring functional and design specifications, scalability, security, data flow, and interfaces.Assess the impact of new technologies on our offerings and relay this information to development teams.Conduct architectural, design, and code reviews.Evaluate emerging technologies and industry trends.Proactively drive business value through architectural innovation.

Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions. Role overview The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the company's compliance and risk management systems, ensuring they meet a range of client requirements. What you will do Design and implement software applications with Actimize and Python. Contribute to projects that improve risk management and compliance processes. Collaborate with team members to deliver solutions tailored to client needs. Requirements Experience with Python programming. Familiarity with Actimize solutions. Ability to develop software for risk management or compliance applications.

NICE is seeking a Senior Software Engineer with a focus on AI to help shape new solutions for the financial sector. This position is based in Pune, India. Role overview This role centers on building advanced algorithms and applying machine learning technologies to support financial services. The work involves designing and developing AI-driven features that align with NICE's standards for excellence and integrity. What you will do Develop and implement machine learning models for financial applications Work with advanced algorithms to solve industry-specific challenges Collaborate with team members to deliver reliable, high-quality solutions Location This position is located in Pune, India.

At NiCE, we are driven by a relentless pursuit of excellence. We embrace challenges, push boundaries, and strive to set new benchmarks in our industry. If you're an ambitious innovator looking to ignite your career, we have an unparalleled opportunity for you.Role Overview:The Specialist Software Engineer is a pivotal customer-facing role within our organization, dedicated to the implementation, configuration, and delivery of AI-powered and Conversational AI solutions throughout the NICE CXone ecosystem. As a hands-on technical contributor, you will be responsible for building integrations, configuring conversational AI platforms, and ensuring the flawless execution of project deliverables.Your Impact:Technical Implementation and Configuration:Configure and customize Conversational AI solutions that align with defined business and technical requirements.Build and maintain integrations utilizing APIs, modern web technologies, and authentication standards.Enhance bot behaviors through conversational design and prompt engineering best practices.Develop proofs of concept (PoCs) and production-ready solution components.Support testing, validation, and go-live activities to guarantee solutions operate as intended across customer environments.Technical Problem Solving & Quality:Diagnose and resolve complex technical challenges across SaaS applications, integrations, environments, and data flows.Adapt and refactor existing integrations and solution components to accommodate evolving customer needs.Ensure all implementations adhere to quality, performance, security, and usability standards.Create comprehensive documentation including specifications, test cases, and deployment materials.Collaboration with Implementation Teams:Work closely with Implementation Engineers, Consultants, and Project Managers to lead discovery, requirements definition, and solution design.Engage in customer workshops to clarify technical aspects, validate feasibility, and provide subject-matter expertise.Maintain consistent communication with cross-functional delivery teams.

At NiCE, we thrive on challenges. We constantly push our limits, aiming for excellence and innovation. Our team is ambitious, dynamic, and driven to succeed. If you share our passion, we invite you to explore a career opportunity that is not just a job but a chance to ignite your potential.What does the role entail?Join us as a Software Engineer and play a key role in developing our Contact Center Copilot solution. You will be responsible for building and maintaining data integration pipelines using Python and AWS services, facilitating the efficient ingestion of external system data into the AWS Bedrock Knowledge Base. This position offers an excellent opportunity for professional development, exposure to cutting-edge technologies, and a commitment to high-quality results.How will you contribute?Design and maintain data pipelines for seamless integration with external systems.

At NiCE, we embrace challenges as opportunities for growth. Our ambition drives us to be game changers in the industry, and we compete to excel. We uphold the highest standards and consistently exceed expectations. If you share our passion for innovation, we invite you to explore a career opportunity that will ignite your potential.What does the role entail?NiCE Actimize is actively seeking a Technical Manager proficient in deploying complex on-premise and hosted SaaS Actimize solutions. Join our Actimize professional services team at our Global Talent Center in Pune, India. We are in search of a talented and motivated individual eager to work on cutting-edge Actimize regulatory compliance solutions, focusing on leading teams dedicated to implementation, customization, and configuration. If you are willing to dive deep into intricate code and SQL queries to enhance product capabilities, we welcome you to join the Actimize Professional Services Team.How will you contribute to our success?Oversee the team's project delivery ensuring successful releases by managing work, dependencies, risks, and implementing corrective actions as needed.Ensure the technical quality and delivery of the team’s output by adhering to best engineering practices such as unit tests, smoke testing, regression testing, code reviews, and design methodologies.Act as the primary point of contact for the team, identifying and addressing any delivery risks.Support the technical and career development of team members through training, leadership opportunities, challenging assignments, and focused mentorship.Take ownership of individual and team utilization metrics.Participate directly in recruitment and hiring processes.Collaborate with R&D, other implementation teams, and customer support teams.Engage in proactive performance management activities, including regular one-on-one meetings to provide direction and constructive feedback to help engineers achieve their career goals.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

At NiCE, we embrace challenges without limits. We are ambitious innovators dedicated to excellence and success. If you share our passion and drive, we offer a transformative career opportunity that will ignite your potential.What does the role entail?NiCE is on the lookout for a talented Senior Site Reliability Engineer. In this role, you will support our diverse and complex enterprise software clients, working across applications, servers, SQL databases, and networks. Your exceptional problem-solving abilities will be critical as we scale our customer deployments. We seek someone who brings innovative ideas, a unique perspective, and enjoys collaborating with cross-functional teams to create practical solutions and enhance user experiences at every engagement.How will you contribute?Oversee the production environment by monitoring availability and adopting a comprehensive view of system health.Develop software and systems to manage platform infrastructure and applications effectively.Enhance the reliability, quality, and time-to-market of our software solutions.Assess and optimize system performance, keeping pace with customer needs while driving continuous improvement and innovation.Provide primary operational support and engineering for multiple extensive distributed software applications.Collect and analyze metrics from operating systems and applications to facilitate performance tuning and troubleshoot issues.Collaborate with development teams to enhance services through thorough testing and release processes.Engage in system design consulting, platform management, and capacity planning.Create sustainable systems and services through automation and improvements.Balance the pace of feature development with reliability while adhering to clearly defined service level objectives.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

At NiCE, we embrace challenges without limits. Our ambition drives us to be game changers in our industry, continually striving for excellence and surpassing expectations. If you share our passion for innovation and success, this could be the perfect career opportunity for you.What does the role entail?As a Senior Client Services Project Manager, you will play a pivotal role in guiding various projects and initiatives that align with our strategic objectives. Collaborating with cross-functional teams, you will ensure projects are executed successfully, delivered on schedule, and meet the highest quality standards.How will you contribute to our success?Oversee the complete delivery of multiple projects, ensuring alignment with project scope, timelines, and client expectations.Develop and maintain comprehensive project plans, schedules, and necessary documentation.Ensure effective communication with all stakeholders, including leadership.Monitor action items and foster accountability across teams.Identify potential risks, manage escalations, and mitigate issues with professionalism.Guide teams through all phases of project launch, deployment, and closure.Drive continuous improvement by identifying process gaps and opportunities for enhancement.Remain adaptable to shifting priorities in a dynamic work environment.

At NiCE, we embrace challenges and surpass our limits. Our ambition drives us to be game changers in our field, always competing to win. We set lofty standards and consistently exceed them. If you share this mindset, we can provide you with an inspiring career opportunity that will ignite your passion.What does the role entail?The Manager of Professional Services plays a crucial leadership role within our Customer Services Automation AI Center of Excellence. This position combines strategic oversight with hands-on engagement, requiring a leader capable of effectively managing and nurturing a team of professionals dedicated to delivering our CSA product suite. You will be instrumental in driving the delivery and optimization of NiCE CXone products and associated technologies across our diverse customer base. Strong matrix management skills are essential as you will collaborate closely with team members within the AI CoE and the broader organization to ensure successful customer outcomes.

At NiCE, we embrace challenges that push our boundaries and drive innovation. Our ambition shapes our success, and we strive to excel in everything we do. If you share our passion and determination, we invite you to explore an extraordinary career opportunity that ignites your potential.What does the role entail?We are in search of a dynamic and technically proficient Technical Support Manager to spearhead our AML Customer Support operations for the International Markets (EMEA & APAC). This position requires a hands-on approach, focusing on managing backlog health, resolving complex cases, handling customer escalations, and delivering exceptional service to our NICE Actimize AML clientele.You thrive in a vibrant, customer-focused environment, adept at delving into intricate AML and system challenges while leading by example to foster ownership, accountability, and operational excellence. You will oversee a team of approximately 16 L2/L3 AML Support Engineers, guiding them through daily operations, performance metrics, and ongoing enhancements.If you are passionate about technical leadership, customer satisfaction, operational discipline, and cultivating high-performing teams, this role is tailor-made for you.Your Impact:Hands-On Delivery & ExecutionOversee and guide the resolution of complex AML product and platform inquiries.Serve as the escalation point for high-severity, regulatory, and customer-impacting challenges.Evaluate technical solutions, customer communications, and root cause analyses to ensure precision and thoroughness.Collaborate with engineers to implement sustainable solutions beyond mere case closure.Maintain proactive customer communication, risk updates, and expectation management.Ownership of Backlog, Quality & OperationsManage the comprehensive AML support backlog for International Markets.Drive case prioritization, aging management, and risk-based triage.Monitor and enhance KPIs, including backlog aging, resolution time, CSAT scores, quality ratings, and reopen rates.Ensure case hygiene, documentation standards, and operational discipline.Lead incident response efforts and conduct post-incident reviews.People LeadershipGuide, mentor, and support a team of approximately 16 AML Support Engineers with a strong ownership mentality.Conduct regular one-on-one meetings focused on performance development and coaching.

At NiCE, we believe in pushing boundaries and embracing challenges head-on. We are driven by ambition and innovation, always striving for excellence. If you share our passion for groundbreaking technology, we invite you to embark on an exciting career journey with us.What will you be doing?As a Software Engineer specializing in Expert Services, you will be a crucial member of our Expert team. Your role will involve configuring and developing integrations tailored to our customers' unique needs. You will engage with clients to deeply understand their business requirements, meticulously document these requirements, and educate them with the necessary technical insights. You will also configure our product and guide customers through their go-live process, ensuring that all configurations meet the agreed implementation timelines. Should any delays arise, you will promptly communicate with the implementation manager.Your Impact:This billable, customer-facing role significantly contributes to our revenue at CXone.It is essential to accurately track and record your billable hours on customer accounts.Your efficiency in deploying customer solutions directly influences our capability to recognize revenue from both new and existing customers.Building strong relationships with customers enhances their loyalty and potential for repeat business.Your reliability and accountability play a vital role in minimizing company liabilities.All adjustments to customer accounts must comply with our Adjustment Policy.This job description is intended to provide a general overview of the position and is not exhaustive. Additional responsibilities may be assigned as needed. The organization retains the right to modify job duties as necessary. This description does not constitute a contract of employment.Do you have what it takes?2-4 years of relevant experience.Demonstrated expertise in Bot Development or similar roles focused on integration and customization, including chatbot integration with platforms like Google Dialogflow or IBM Watson.Knowledge of Prometheus and related technologies is a plus.

At Nice Actimize, we thrive on pushing boundaries and redefining challenges. Our ambition drives us to be game changers in the industry. If you share our passion for excellence and innovation, we invite you to explore a career opportunity that will ignite your potential.What is the role about?We are seeking a dynamic and driven Full Stack Software Engineer to join our talented team. In this position, you will contribute to the development of a large-scale, mission-critical web application utilized globally for financial crime investigation and compliance.We value collaboration and independence; therefore, we are looking for a strong team player who can also take initiative, demonstrate ownership, and possess a keen ability for self-learning and problem-solving in a complex technical landscape.How will you make an impact?Develop and maintain web applications for large enterprises, supporting both On-Prem and Cloud deployments.Take full ownership of the development lifecycle for features, aligning with design documents and enterprise software standards.Enhance application performance and scalability.Design and develop solutions for deployment across multiple platforms, databases, and application servers.Collaborate with diverse R&D groups and support teams.

nice seeks a Senior Software Engineer specializing in Artificial Intelligence to join the team in Pune, India. The role involves building AI-driven software that enhances user experiences and aligns with business objectives. Key responsibilities Design and develop scalable systems that feature significant AI components Collaborate with colleagues to deliver reliable and efficient software Use software engineering skills to address practical AI challenges Location This position is based in Pune, India.

Role overview Nice Ltd. seeks a Senior Software Engineer to join its team in Pune, India. The position centers on building and maintaining software that meets client requirements. Collaboration and technical expertise are core to the team’s approach, with a shared goal of delivering dependable, thoughtfully designed applications. What you will do Design, develop, and maintain software applications to address client needs Collaborate with fellow engineers to deliver high-quality solutions Contribute ideas and improvements to the software architecture Support ongoing innovation across various projects Location This role is based in Pune, India.

Nice Ltd. is looking for a Software Engineer with strong skills in Java and Angular to help build and maintain software for the Actimize platform. This position is based in Pune, India. Role overview This role centers on developing and supporting software solutions that power the Actimize platform. The work involves both creating new features and ensuring existing applications run smoothly and efficiently. What you will do Design, implement, and refine software applications using Java and Angular. Work closely with colleagues from different teams to deliver solutions that address client needs. Contribute to ongoing improvements and optimizations of the Actimize platform. Requirements Experience with Java and Angular. Ability to collaborate with cross-functional teams. Strong problem-solving skills and a focus on delivering quality software.

At Nice, we embrace challenges as opportunities to redefine our limits. We are ambitious innovators, striving for excellence in everything we do. If you share our thirst for success, we invite you to join us and ignite your career with an exhilarating opportunity.What does this role entail?As a Specialist Software Engineer, you will take on a pivotal role as a technical leader and mentor, steering engineering teams towards the design, development, and deployment of scalable, high-quality software solutions. You will make significant architectural decisions, champion the integration of AI-driven development methodologies, and ensure that your team effectively utilizes advanced tools such as GitHub Copilot to enhance productivity. This position fuses technical expertise with leadership, empowering you to influence the trajectory of our products and engineering culture.What impact will you have?Lead the design of technical architecture ensuring it aligns with product vision and business objectives.Mentor engineers in best practices, coding standards, and system architecture.Design and implement scalable, secure, and high-performance solutions across backend, cloud, and UI components.Promote the use of AI in automation and development, including advanced implementations of GitHub Copilot.Assess and integrate emerging technologies to enhance system reliability and foster innovation.

IT Process Software ArchitectExperience Required: 10+ YearsWe are seeking an experienced IT Process Software Architect to lead the enhancement of existing software focused on process mapping for deployment processes. This role involves collaborating closely with our development team in India and acting as a key liaison with a counterpart in Germany.Key ResponsibilitiesAnalyze, optimize, and automate IT-supported business processes and workflows, particularly within complex organizational environments.Design and implement effective process and software architectures.Conduct gap analyses and develop comprehensive process documentation.Create and implement efficient IT process solutions.Oversee IT governance activities, including risk management and controlling.Lead digital transformation initiatives in collaboration with cross-functional teams.Ensure adherence to IT governance, security, regulatory requirements, and quality standards.Work closely with stakeholders to identify areas for improvement.Maintain process documentation, workflows, and guidelines.Support IT projects through requirements management and testing.Provide training and guidance to employees on new processes and tools.Integrate new technologies such as cloud computing, CI/CD, and container technologies into existing systems.

At NiCE, we embrace challenges without limits. We aspire to push boundaries, innovate, and succeed. If you are a driven individual ready to elevate your career, we offer a vibrant environment that ignites your passion.What’s the position about?We are looking for an adept Software Engineer with a strong background in .NET technologies to enhance our software development team. In this role, you will design, create, and maintain software applications tailored to meet our business objectives and specifications.How will you contribute to our success?Develop and sustain software applications utilizing .NET technologies.Collaborate with team members to ensure software designs align with overarching project goals.Produce high-quality code that adheres to software development best practices.Engage in code reviews to uphold code quality and maintainability.Contribute to the creation of technical documentation and user manuals related to software development.Keep abreast of emerging trends and technologies within the software development landscape.Do you have the right skills?Bachelor's degree in Computer Science, Software Engineering, or a related field.2 to 5 years of professional experience in software development using .NET technologies.Proficient in C#, .NET, .NET Core, and additional .NET frameworks.Strong grasp of Object-Oriented Programming (OOP) principles and design patterns.Solid understanding of software development best practices, including design patterns, testing strategies, and version control.Experience with database design and development using SQL Server or comparable relational database management systems.Familiarity with software development tools such as Visual Studio, Git, and JIRA.Ability to work collaboratively in a team environment and convey technical concepts to non-technical stakeholders.Excellent problem-solving and analytical abilities.Exceptional written and verbal communication skills.Capacity to work autonomously and collaboratively.