Service Desk Analyst Position in Pune

OVERVIEWAs a Service Desk Analyst at TGS, you will play a crucial role in delivering exceptional customer support within our 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests related to Service Requests, Incidents, and Changes through detailed analysis and step-by-step guidance. Your responsib…

OVERVIEWThe Service Desk Quality Analyst plays a pivotal role in supporting the Service Desk operations by ensuring the precision, uniformity, and excellence of ticket management and documentation. Although primarily a behind-the-scenes position, this role may occasionally involve directly handling service tickets to meet operational demands or to gain a richer understanding of service trends. Key responsibilities encompass reviewing ticket categorization for accuracy, interpreting performance dashboards, pinpointing recurring issues, and transforming data into actionable insights for service leadership. Duties also include auditing tickets, flagging miscategorized entries, reporting on Service Level Agreement (SLA) compliance, monitoring backlog trends, and aiding problem management via thorough data analysis. As an extension of the quality function, this position is essential for enhancing ticket hygiene, boosting team performance, and delivering operational insights that foster continuous improvements within the service desk.DESCRIPTIONThe Service Desk Quality Analyst is a mid-level role that collaborates closely with the Service Desk team and leadership to:Oversee incoming new tickets in the Service Desk system to ensure prompt and accurate assignment to the appropriate team members.Monitor escalated tickets to swiftly identify high-priority or complex issues that demand immediate attention from Senior Analysts or Service Desk management.Maintain real-time monitoring of ticket queues and escalation pathways to avert bottlenecks and service delays.Provide backup support to Service Desk Analysts by managing tickets as necessary during peak periods, absences, or resource constraints, ensuring consistent service levels.Review and audit service desk tickets for coding accuracy and categorization.Identify and flag misclassified or incomplete entries.Monitor SLA compliance and generate weekly/monthly performance reports.Analyze incident and request trends to uncover recurring issues and opportunities for automation or documentation enhancements.Track backlog trends and report on resolution times.Support problem management by conducting thorough, data-driven root cause analysis.Interpret dashboards and translate technical data into clear, actionable insights for service enhancement.Contribute to quality improvement initiatives by identifying gaps and supporting process documentation.Utilize dashboards (e.g., Zoho ManageEngine, ServiceNow, Jira) to extract performance insights.Assist with standardizing ticket documentation practices.Collaborate with cross-functional teams to ensure consistency in incident reporting and documentation.This full-time role involves rotational shifts based on business requirements.

WNS Global Services seeks a Service Desk/Application Specialist in Pune with 3 to 8 years of experience. This position plays a key role in supporting application services and ensuring client satisfaction through effective solutions. Role overview The Service Desk/Application Specialist manages service requests and troubleshoots technical issues related to business applications. The role focuses on resolving problems efficiently and maintaining the reliability and performance of core systems. What you will do Handle service requests from clients and internal users Troubleshoot application issues and provide timely resolutions Support the ongoing integrity and performance of business applications Collaborate with team members to improve processes and user experiences Requirements 3 to 8 years of relevant experience in a service desk or application support role Strong technical knowledge related to application services Excellent communication skills for effective client interaction

Role Overview Capco is hiring a Business Analyst focused on Asset Servicing in Pune. This position works closely with stakeholders to collect requirements, review business processes, and identify ways to strengthen service delivery within the financial sector. Main Responsibilities Work with stakeholders to understand and document business needs Analyze current processes and recommend improvements Support initiatives that enhance asset servicing offerings Location This role is based in Pune, India.

Join Our TeamAt Hitachi Digital, we are pioneers in digital transformation and a rapidly expanding segment of the Hitachi Group. Our mission is to position ourselves as a leading global entity within the dynamic digital transformation landscape.Our affiliated companies, including GlobalLogic, Hitachi Digital Services, and Hitachi Vantara, provide a full spectrum of services throughout the digital lifecycle—from conceptualization to operational execution, backed by robust infrastructure. Hitachi Digital epitomizes the One Hitachi philosophy, merging expertise and digital capabilities while leveraging our extensive portfolio of services, technologies, and partnerships to drive significant change for our clients and society.We welcome diverse talents to help shape a digital future. We value your life experiences, character, perspective, and passion as much as your technical skills.The TeamYou will be an integral part of the IT Service Desk Engineer team based in Pune.The RoleWe are seeking a skilled professional with substantial experience in IT service desk support and proficiency in Jira tools.

Join our dynamic team as a Service Desk Engineer, where you will play a crucial role in providing exceptional customer support and technical assistance. You will be responsible for troubleshooting and resolving IT issues, ensuring seamless operations and high levels of customer satisfaction. Your expertise will help us maintain the efficiency of our IT infrastructure.

About UsHitachi Digital is at the cutting edge of digital transformation, representing the fastest-growing sector of the Hitachi Group. We play a pivotal role in realizing the company's vision of becoming a leading global entity in the rapidly evolving digital landscape.Our affiliated companies, including GlobalLogic, Hitachi Digital Services, and Hitachi Vantara, provide a comprehensive suite of services covering the entire digital lifecycle—from conceptualization to full-scale deployment and the necessary infrastructure to support it. We embody the spirit of One Hitachi, merging domain expertise with digital prowess to foster synergies that positively impact our customers and society.We believe in the power of diverse talent to shape a digital future. We value your unique life experiences, character, perspective, and passion for making a difference.

Job Title: Data AnalystAbout UsCapco, a Wipro company, is a leading global technology and management consulting firm recognized for its excellence in the financial services sector. Awarded the Consultancy of the Year at the British Bank Awards and ranked among the Top 100 Best Companies for Women in India 2022 by Avtar & Seramount, we operate in over 32 cities worldwide and serve more than 100 clients in banking, finance, and energy. Our expertise in transformation execution has garnered us a reputation for delivering impactful change.Why Join Capco?As a Data Analyst, you will engage in exciting projects with leading international and local banks, insurance firms, payment service providers, and other industry stakeholders that are shaping the future of financial services.Make an ImpactWe encourage innovative thinking, delivery excellence, and thought leadership to assist our clients in transforming their businesses. Collaborating with our clients and industry partners, we deliver groundbreaking solutions that are reshaping the energy and financial services landscape.#BeYourselfAtWorkAt Capco, we foster an inclusive, open culture that values diversity and creativity.Career AdvancementWith a flat organizational structure, every employee at Capco has the opportunity to shape their career trajectory as we grow together.

As a Business Analyst at Custom Soft, you will play a vital role in understanding and analyzing client requirements to deliver cutting-edge software solutions. Your responsibilities will include:Gathering and analyzing client requirementsPerforming technical estimationsCreating Work Breakdown Structures (WBS)Developing Technology Architecture Diagrams and System Flow DiagramsWriting case studies and various pre-sale documentationPreparing technical PowerPoint presentationsTo excel in this role, you should possess strong written and verbal communication skills, along with a solid understanding of various technologies such as .NET, PHP, Android, MySQL, and SQL Server.

Role Overview Capco seeks a Transaction Management Business Analyst in Pune. This role focuses on supporting the development and rollout of transaction management solutions for financial operations. What You Will Do Work with teams across departments to analyze business requirements related to transaction management Help streamline operational workflows and improve financial processes Contribute to projects that aim to increase transactional efficiency Support efforts to meet regulatory and compliance standards Location This position is based in Pune, India.

Verto is building a platform to simplify global finance for businesses in emerging markets. Founded by Ola Oyetayo and Anthony Oduu, the company draws on deep African roots to address challenges like illiquid currencies, high fees, and slow transactions. Verto’s mission is to make cross-border payments as seamless as possible, regardless of where a business is based. With backing from investors such as Y-Combinator, Quona, and MEVP, Verto has received recognition from the Milken-Motsepe Prize, CNBC, Deloitte Fast 50, and Sifted. The team continues to expand its reach, connecting thousands of businesses and moving billions of dollars each year. The Customer Experience Analyst role is based in Pune and supports Verto’s commitment to excellent service and customer satisfaction. What you will do Respond to customer inquiries through Intercom, meeting SLAs of 45 minutes for emails and 10 minutes for live chats or WhatsApp messages. Manage inbound and outbound calls using Cloudtalk. Investigate customer issues by navigating internal platforms. Provide clear, accurate answers to customer questions and concerns. Resolve complaints within agreed SLAs. Maintain a weekly Customer Satisfaction (CSAT) score of at least 95%. Review and suggest improvements to key processes for greater efficiency. Handle customer feedback and reviews, follow up with dissatisfied customers, and encourage positive Trustpilot reviews. Support audit requests by gathering required data from internal systems.

Join our dynamic team as an RLS Analyst at Squircle IT Consulting Services Pvt Ltd, where we strive to innovate and excel in technology solutions. As an RLS Analyst, you will play a crucial role in analyzing and interpreting data, contributing significantly to our projects and client success.

About CertifyOS:At CertifyOS, we are revolutionizing healthcare by building the foundational infrastructure for the next generation of provider data solutions. Our platform serves as the definitive source for provider data, ensuring unparalleled accessibility and actionability for the entire healthcare ecosystem.What distinguishes us? Our innovative, API-first, UI-agnostic provider network management platform automates key processes such as licensing, enrollment, credentialing, and network monitoring like never before. With seamless integrations into hundreds of primary data sources, we enhance visibility across the entire provider network management landscape. Our experienced team, boasting over 25 years in provider data system development at Oscar Health, is supported by leading venture capital firms that align with our bold vision of creating a unique healthcare cloud that eliminates barriers related to provider data.However, our success is driven not just by technology, but by our people. At Certify, we cultivate a meritocratic workplace where every voice is acknowledged, appreciated, and celebrated. Our foundation is built on trust, transparency, and accountability, and we continuously challenge the status quo. We invite passionate individuals like you to join us on this exciting journey as we reshape the healthcare data landscape.Role Summary: We are expanding our security team and are seeking a Security & Compliance Analyst to contribute to the development and maintenance of our security framework. This role aims to shift our security posture from reactive measures to proactive monitoring and compliance. You will collaborate closely with senior leadership to identify threats, manage vulnerabilities, and ensure our organization is always audit-ready.

Join our team as a Pharmacist where you will play a crucial role in the healthcare system. You will be responsible for ensuring the safe and effective use of medications, providing excellent patient care, and supporting health initiatives in our community.

Join our dynamic team at DemandMatrix as a Senior Data Analyst, where you will take the lead in various crucial areas:Deeply understanding the technology landscape and the significance of diverse technologies.Aligning business use cases with effective data solutions.Utilizing multiple data formats including JSON, CSV, XML, and HTML to derive insights for business strategies.Primarily deploying Python-based tools, scripts, and codes within a Linux cloud environment.Employing statistical techniques to analyze results and generating comprehensive reports using SQL, Python, Athena, and ElasticSearch.To thrive in our collaborative environment, you should possess:5-8 years of data handling experience.A strong capability to interpret extensive datasets while managing multiple tasks.Proficient programming skills in Python, along with experience in Linux/Bash scripting and databases (SQL, etc.).Exceptional analytical and critical thinking skills to address business challenges through data and technology.An interest in and knowledge of cloud technologies (GCP, Azure, AWS), open-source technologies, and enterprise technologies.An aptitude for collecting, organizing, analyzing, and disseminating substantial amounts of information with meticulous attention to detail.Effective communication skills to convey insights clearly.

metromakro is hiring a Data Analyst in Pune to help drive data-informed decisions across the organization. This role centers on handling large datasets, preparing clear and meaningful reports, and collaborating with teams to support their goals. Key responsibilities Analyze complex datasets to identify trends and patterns Develop reports that turn raw data into actionable insights Work closely with multiple departments to address their data requirements What we value The ideal candidate enjoys working with data and has strong analytical skills. Curiosity and attention to detail are important in this position.

Integrichain seeks a Data Analyst in Pune to join the Data Solutions team. This position centers on analyzing complex datasets and generating insights that help guide business decisions. The work contributes to strategic planning as well as ongoing projects throughout the company. Main responsibilities Analyze large and diverse data sets to identify trends and patterns Present findings as clear, actionable insights for business stakeholders Prepare reports and presentations to support decision-making Work closely with other teams on data-driven projects Growth and development This role provides opportunities to build technical skills and deepen expertise in data analytics. Team members work alongside experienced colleagues and gain exposure to a range of business challenges.

Join our dynamic team at Ensono as a Data Analyst, where you'll leverage data to drive business insights and support decision-making processes. In this role, you will analyze complex datasets, create comprehensive reports, and collaborate with cross-functional teams to enhance strategies and performance metrics.

About CertifyOS:At CertifyOS, we are revolutionizing the way provider data is managed in the healthcare industry. Our innovative platform serves as the authoritative source for provider information, ensuring seamless access and actionable insights for the entire healthcare ecosystem. What makes us unique? Our state-of-the-art, API-first, UI-agnostic platform automates crucial processes such as licensing, enrollment, credentialing, and network monitoring. With direct integrations with hundreds of primary sources, we enhance visibility across the provider network management landscape. Our team boasts over 25 years of experience in building provider data systems, and we are backed by leading venture capital firms that share our vision of creating a groundbreaking healthcare cloud to eliminate data friction.However, our success is not solely driven by technology; it's about the talented individuals behind it. At CertifyOS, we cultivate a meritocratic culture where every team member's input is valued and acknowledged. Our foundation rests on trust, transparency, and accountability, as we challenge conventional norms to drive progress. We are on the lookout for passionate individuals like you to embark on this exciting journey with us as we transform healthcare data infrastructure.Role Overview: We are in search of a proactive IT Helpdesk Analyst to be the first line of support for our team. In this role, you will serve as the critical point of contact for all IT-related inquiries, ensuring prompt and effective resolution of technical issues for our 300+ employees. You will collaborate with senior team members to uphold our IT infrastructure and enhance our self-service knowledge base.

Join Squircle IT Consulting Services Pvt Ltd as a Data Analyst and leverage your analytical skills to transform data into actionable insights. In this role, you will be responsible for analyzing complex datasets, generating reports, and collaborating with cross-functional teams to drive data-driven decision-making. Your expertise will help enhance our clients' operations and strategic initiatives.