Service Desk Quality Analyst | Pune

OVERVIEWThe Service Desk Quality Analyst plays a pivotal role in supporting the Service Desk operations by ensuring the precision, uniformity, and excellence of ticket management and documentation. Although primarily a behind-the-scenes position, this role may occasionally involve directly handling service tickets to meet operational demands or to gain a ric…

OverviewTransPerfect is looking for a diligent Quality Assurance (QA) Coordinator to ensure that all client deliverables exhibit the highest standards of accuracy, clarity, and consistency. This position is perfect for recent graduates who possess exceptional attention to detail and strong communication abilities, and who are eager to build a career within a renowned global language service provider. As a QA Coordinator, you will play a critical role in the final quality assurance process before deliverables reach our clients. While prior experience in quality assurance is advantageous, it is not a strict requirement. Key ResponsibilitiesThorough Quality Control Checks: Ensure that the correct methodologies and client information are accurately reflected in translation certificates and deliverables, adhering to specific client file naming conventions, properties, and types.Final Non-Linguistic Review: Conduct comprehensive checks on various translation deliverables in the life sciences sector, ensuring compliance with glossaries, reference files, and client specifications. Correct any formatting and layout issues, ensuring that deliverables are completely finalized and devoid of unresolved issues.Compliance Monitoring: Verify that all previous quality assurance steps are completed to the highest standards, and provide reports with recommendations for improvements as necessary.Style & Standards Management: Regularly update and maintain internal style guides and QA checklists to ensure uniformity across teams and projects.Process Improvement: Identify and propose enhancements to translation workflows, tools, and efficiencies. Proactively monitor the clarity and consistency of production instructions, contributing to process improvements.Collaboration: Offer constructive feedback to production and linguist teams to elevate the quality of deliverables.

OVERVIEWAs a Service Desk Analyst at TGS, you will play a crucial role in delivering exceptional customer support within our 24/7 online Service Desk environment. Under general supervision, you will assist users by addressing their requests related to Service Requests, Incidents, and Changes through detailed analysis and step-by-step guidance. Your responsibilities will include setting up workspaces, validating configurations, administering user access, and troubleshooting application-related issues.You will effectively communicate solutions in a professional and user-friendly manner, ensuring that our customers receive the highest level of service.KEY RESPONSIBILITIESProvide outstanding support to end-users via an online Service Desk ticketing system.Engage with customers to process their inquiries and concerns regarding our wide range of IT products and services.Gather comprehensive information to fully understand requests, breaking them down into manageable tasks for efficient processing.Diagnose and resolve issues related to applications, infrastructure, internet connectivity, email clients, and more.Utilize available resources to conduct necessary research to assist users effectively.Adhere to established processes and procedures to ensure consistency and quality in service delivery.Identify and escalate priority issues to appropriate teams as necessary.Document all communications accurately in the Service Desk ticketing system.Proactively suggest alternative solutions to retain customer and client business.Communicate clearly and effectively with all stakeholders, tailoring messages to suit different audiences.Follow up on outstanding requests and callbacks as needed.Stay updated on system changes and enhancements.Assist team members by progressing their tickets during their absence or upon request.Report any requested process changes to the Senior Service Desk Analyst for validation.Carry out additional responsibilities as assigned by management.

Overview:As a Junior Transcriptionist, you will play an essential role in our team by efficiently processing English dictations to support various in-house projects. Your strong command of the English language, coupled with impeccable listening skills, will enable you to produce high-quality transcriptions. Attention to detail is vital as you will proofread each document to ensure accuracy and adherence to project specifications.Key Responsibilities:Liaise with the Team Lead to clarify project requirements and timelines.Coordinate with quality control personnel to ensure transcriptions meet linguistic and instructional standards.Type from audio or video files, or revise client-provided documents in various formats, ensuring grammatical and formatting accuracy.Utilize subtitling and captioning tools to create and format English subtitles as per project guidelines.Conduct research using dictionaries and online resources to clarify terms and concepts.Perform data entry tasks, including transcribing names and addresses from source documents into editable formats, while formatting in Microsoft Word.Review and proofread work produced by external transcription vendors to ensure compliance with project standards.Complete additional tasks as assigned by the manager or supervisor.

OVERVIEWThe Human Resources Generalist plays a pivotal role in overseeing the daily operations of the Human Resources department. This position involves managing all aspects of Human Resources processes throughout the employee life cycle with greater autonomy and efficiency than an HR Administrator. Depending on the location, this role may also include responsibilities for benefits administration and payroll. The Human Resources Generalist ensures strict compliance with local laws as well as internal policies and procedures, demonstrating capability in handling complex processes and engaging in employee relations cases. The incumbent is expected to identify and propose enhancements to internal procedures, managing responsibilities across multiple locations.DESCRIPTIONOversee a wide range of activities from transactional HR functions to supporting large-scale projects across various locations, countries, and regions.Independently manage diverse processes in the employee life cycle, including onboarding, offboarding, promotions, parental leaves, and other leave types, ensuring that all necessary information and documentation is meticulously filed and submitted to payroll in a timely manner.Coordinate relocation and transfer processes, including visa applications when applicable, payroll transfers, and related activities.Possess a comprehensive understanding of Company processes and policies.Respond to inquiries from employees and managers with a high level of autonomy.Administer various benefit plans in compliance with local regulations and Company policies.Utilize compliance knowledge effectively to safeguard the Company from potential liabilities and risks.Maintain adherence to regulations concerning all employment aspects such as vacation and overtime pay.

About TransPerfect TransPerfect supports global brands by providing solutions for digital and mobile initiatives. With services in more than 170 languages, the company focuses on website and software localization, quality assurance, international SEO and SEM, customer service, multicultural marketing, multimedia, and related areas. Role Overview: Senior Product Manager This Senior Product Manager position is based in Pune, Maharashtra, India. The role centers on managing the product lifecycle for integration frameworks with content management and e-commerce systems. The manager will work closely with development, QA teams, and vendor partners to deliver integrations for GlobalLink, TransPerfect’s cloud-based translation management platform. Main Responsibilities Investigate product functionality and recommend integration strategies. Lead product delivery from initial concept through rollout. Design and document detailed product specifications, including functional and user requirements. Track development and QA progress to meet deadlines. Review and refine test strategies. Plan and manage ongoing feature upgrades in line with market trends. Collaborate across time zones with product managers, engineers, solutions engineers, QA, and customers to shape product strategy and roadmap. Participate in UI and UX design discussions. Write and review product documentation. Work within agile methodologies. Train and mentor team members. Create marketing collateral and assist technical sales. Engage with stakeholders to gather input and manage communications with customers. Conduct competitor analysis. Assess potential vendor partnerships.

About the Role TransPerfect is hiring a DevOps Engineer for its TechOps team in Pune, Mahārāshtra. This role focuses on supporting the infrastructure behind TransPerfect's SaaS applications, working closely with development teams to ensure software reliability from initial build through deployment. What You Will Do Assist development teams with deploying and maintaining infrastructure for TransPerfect SaaS products. Diagnose and resolve configuration issues in collaboration with developers. Act as the main contact for infrastructure-related service requests and technical problems, including servers, networking, and automated deployments. Provision, install, configure, operate, and maintain version control systems, build tools, and continuous integration tools. Develop, provision, and test automation for application deployment and orchestration. Apply experience with continuous integration and delivery (CI/CD) practices and tools such as Jenkins, Pipeline as code, and Concourse. Work with application teams to build, maintain, and document development, testing, staging, and production environments, using Confluence for documentation. Use strong skills in Unix Shell Scripting, AWS, Java, Python, Jenkins, and related technologies. Location This position is based in Pune, Mahārāshtra, India.

About the Role TransPerfect is hiring a DevOps Engineer for its TechOps Team in Pune, Mahārāshtra. This position supports the company’s internally developed software products, focusing on their reliability and ongoing maintenance from initial concept through release. The team values both the stability of an established company and the energy of a start-up approach. Main Responsibilities Work with Development teams to deploy and maintain infrastructure for TransPerfect SaaS applications. Troubleshoot and resolve configuration issues alongside developers. Act as the primary contact for infrastructure needs, handling service requests and technical issues related to servers, networks, and automated deployments. Manage provisioning, installation, configuration, operation, and maintenance of version control, build, and continuous integration tools. Build, provision, and test automation and orchestration for application deployments. Apply CI/CD practices using tools such as Jenkins, Pipeline as Code, and Concourse. Partner with application teams to build, maintain, and document Development, Testing, Staging, and Production environments using Confluence. Use strong skills in Unix Shell Scripting, AWS, Java, Python, and related technologies. Location Pune, Mahārāshtra, India

OVERVIEWAs a Solutions Engineer at TransPerfect, you will play a pivotal role in collaborating with internal teams to design and implement enterprise-level solutions tailored for our global clientele, utilizing the GlobalLink suite of products. You will serve as the primary technical liaison for clients, working hand-in-hand with Solutions Architects and Developers to ensure seamless implementation.RESPONSIBILITIESCollaborate with the Solutions Architects team to gather and assess client configuration requirements.Develop comprehensive project plans detailing implementation timelines and risk assessments.Ensure timely completion of implementation projects.Oversee the installation, setup, and upgrades of GlobalLink connectors, coordinating with internal teams and client system integrators.Act as the main technical contact and escalation point for both internal teams and clients.Assist the support team in resolving client configuration challenges.Engage with the Product Management team throughout the lifecycle of GlobalLink products, reporting client technical issues and suggesting new features based on client feedback.Support clients in coordinating GlobalLink connector upgrades and become a product spokesperson if desired.Deploy, troubleshoot, and upgrade the GlobalLink suite of products.Create custom reports for clients using MySQL.Mentor new team members as necessary.Prepare training materials and procedures to foster continuous improvement within the team.Provide training sessions for clients as needed.Contribute to internal projects as required.Perform other duties as assigned by the supervisor.

Role overview TransPerfect is looking for a QA Automation Engineer based in Pune, Mahārāshtra. This position centers on raising the quality of AI-driven products through hands-on deployment, configuration, and support of software solutions. The engineer will focus on finding opportunities to automate processes and putting those improvements into action. What you will do Support deployments of AI products by configuring new and existing client environments and resolving technical issues as they arise. Deploy and configure software across various environments when needed. Identify steps within software processes that could be improved through automation. Design and execute automated QA tests using scripts to verify product functionality. Test a broad range of components, including databases, systems, networks, applications, hardware, and software. Find bugs and quality issues during development, service delivery, or business operations. Install required applications and databases to support automation efforts. Collaborate with colleagues to determine how automation can make workflows more efficient. Gather requirements from teams and developers to design effective automation solutions.

As a Clinical Document Specialist I at TransPerfect, your primary responsibility will be to meticulously review both essential and non-essential Trial Master File (TMF) documents for assigned projects. You will ensure that these documents are accurately filed in the electronic TMF (eTMF) system. This position demands a keen eye for detail, a robust understanding of TMF management regulations, and the ability to meet sponsor expectations while remaining inspection-ready. Strong timeline management skills are essential, and you will be supported by both a dedicated line manager and a learning and development team committed to nurturing your capabilities for success.Are you ready to take on the challenges of being a Clinical Document Specialist I? Review the responsibilities and qualifications below:

OVERVIEWTransPerfect empowers businesses to thrive in the global marketplace. With a foundation built on the vision of its founder, the company has successfully maintained its ethos and ambition, achieving organic growth year-on-year for over three decades. Originating from a humble NYU dorm room in the early 1990s, TransPerfect is now the world’s largest provider of translation and language services, boasting thousands of employees across more than 100 offices globally and generating over $1 billion in revenue in 2023.The TransPerfect TechOps team has been instrumental to the company’s success since its inception a decade ago. They deliver innovative technology and services that streamline operations for both clients and colleagues, from enhancing workflow efficiency to developing core services integral to the GlobalLink platform, and crafting user-friendly client interfaces that simplify complex systems.ROLE DESCRIPTIONAs an Associate Product Manager, you will:Collaborate closely with the Product Manager to align on product strategy and roadmap.Support the development of a product roadmap that addresses user needs and aligns with corporate objectives.Draft detailed user stories and acceptance criteria.Prioritize and refine the product backlog effectively.Assist in managing the product lifecycle from planning through to release.Engage in daily/weekly Agile/Scrum meetings to facilitate the software development process.Coordinate with cross-functional teams including product, design, development, and QA to deliver functional solutions on schedule.Maintain daily communication with the cross-functional team to clarify questions and eliminate roadblocks.Evaluate and monitor product progress at each stage of the software development process.Perform additional tasks as assigned by the manager/supervisor that are relevant to the role.

WNS Global Services seeks a Service Desk/Application Specialist in Pune with 3 to 8 years of experience. This position plays a key role in supporting application services and ensuring client satisfaction through effective solutions. Role overview The Service Desk/Application Specialist manages service requests and troubleshoots technical issues related to business applications. The role focuses on resolving problems efficiently and maintaining the reliability and performance of core systems. What you will do Handle service requests from clients and internal users Troubleshoot application issues and provide timely resolutions Support the ongoing integrity and performance of business applications Collaborate with team members to improve processes and user experiences Requirements 3 to 8 years of relevant experience in a service desk or application support role Strong technical knowledge related to application services Excellent communication skills for effective client interaction

Role Overview Capco is hiring a Business Analyst focused on Asset Servicing in Pune. This position works closely with stakeholders to collect requirements, review business processes, and identify ways to strengthen service delivery within the financial sector. Main Responsibilities Work with stakeholders to understand and document business needs Analyze current processes and recommend improvements Support initiatives that enhance asset servicing offerings Location This role is based in Pune, India.

OverviewJoin our dynamic team as a Quality Assurance (QA) Coordinator, where your keen eye for detail will ensure the precision and clarity of our client deliverables. This role is perfect for recent graduates who possess a strong attention to detail and outstanding communication skills, and are eager to embark on a rewarding career with a global leader in language services. As the final checkpoint before our deliverables reach the client, you will play a vital role in maintaining our high standards of quality. Experience in quality assurance is a plus, but not essential. Key ResponsibilitiesThorough Quality Control Inspections: Ensure that translation certificates and deliverables accurately reflect the correct methodologies and client specifications. Adhere to client preferences for file naming, properties, and types.Non-Linguistic Quality Review: Conduct final checks on various translation outputs in the life sciences field. Confirm compliance with glossaries, reference materials, and client guidelines. Correct formatting and layout issues in the final output, ensuring all files are ready for delivery without any unresolved matters (like internal comments or formatting errors).Compliance Monitoring: Oversee the execution of prior quality assurance steps to uphold the highest standards and suggest improvements where necessary.Style & Standards Maintenance: Regularly update internal style guides and QA checklists to ensure uniformity across projects and teams.Process Enhancement: Identify opportunities for refining translation workflows and tools. Proactively monitor and enhance clarity and consistency in production instructions.Collaboration: Provide insightful feedback to production and linguist teams to further elevate the quality of our deliverables.

Join Our TeamAt Hitachi Digital, we are pioneers in digital transformation and a rapidly expanding segment of the Hitachi Group. Our mission is to position ourselves as a leading global entity within the dynamic digital transformation landscape.Our affiliated companies, including GlobalLogic, Hitachi Digital Services, and Hitachi Vantara, provide a full spectrum of services throughout the digital lifecycle—from conceptualization to operational execution, backed by robust infrastructure. Hitachi Digital epitomizes the One Hitachi philosophy, merging expertise and digital capabilities while leveraging our extensive portfolio of services, technologies, and partnerships to drive significant change for our clients and society.We welcome diverse talents to help shape a digital future. We value your life experiences, character, perspective, and passion as much as your technical skills.The TeamYou will be an integral part of the IT Service Desk Engineer team based in Pune.The RoleWe are seeking a skilled professional with substantial experience in IT service desk support and proficiency in Jira tools.

Role overview The Senior Quality Assurance Analyst at NielsenIQ in Pune plays a key part in ensuring product quality. This position centers on testing and validating products to maintain high standards. Daily work involves collaborating with teams throughout the company to identify defects, resolve issues, and contribute to continuous improvement efforts. What you will do Conduct thorough testing and validation of products to ensure they meet quality expectations Work closely with cross-functional teams to detect and address defects Support initiatives that drive ongoing quality improvements

Join our dynamic team as a Service Desk Engineer, where you will play a crucial role in providing exceptional customer support and technical assistance. You will be responsible for troubleshooting and resolving IT issues, ensuring seamless operations and high levels of customer satisfaction. Your expertise will help us maintain the efficiency of our IT infrastructure.

Role Overview Eversana is hiring a Quality Assurance Analyst in Pune. This position focuses on maintaining the quality and reliability of software products through thorough testing and evaluation. The analyst will work closely with development teams to spot defects, suggest improvements, and help strengthen overall product quality. What You Will Do Conduct detailed testing and evaluation of software products Collaborate with developers to identify and document defects Recommend improvements based on test findings Support the ongoing enhancement of product quality

Position OverviewWe are on the lookout for a detail-oriented Quality Control (QC) Specialist to serve as the ultimate gatekeeper for accuracy, clarity, and consistency in our client deliverables. In this crucial role, you will ensure that clinical outputs adhere to the highest standards set by our company. This position is perfect for an individual who excels in meticulous detail, can navigate complex instructions, and actively seeks to enhance processes to promote quality throughout the organization. You will be responsible for the final quality assurance check before deliverables are dispatched to clients. Key ResponsibilitiesTranslation Quality Assurance: Conduct final non-linguistic evaluations on various translation outputs from the life sciences sector. Confirm compliance with glossaries, reference files, and client specifications. Assess and rectify formatting and layout issues in final documents, ensuring they are fully prepared for delivery without any comments, tracked changes, or unresolved matters.Thorough Quality Control of Additional Outputs: Validate that the correct methodologies and client information are accurately represented in translation certificates and data reports. Ensure adherence to specific client requirements regarding file naming, properties, and types.Final Delivery Confirmation: Ensure that client deliveries are thorough and complete, with no missing files and all scopes accounted for, along with successful uploads to the client platform.Compliance Monitoring: Oversee that prior quality assurance measures were executed to the highest standards and provide reports on necessary improvements.Style & Standards Maintenance: Update and manage internal style guides and QC checklists to guarantee uniformity across teams and projects.Process Optimization: Identify and propose enhancements for translation workflows, tools, and efficiencies. Ensure clarity and consistency in production instructions, taking a proactive stance in process improvement.Collaborative Engagement: Offer constructive feedback to production and linguist teams to elevate the quality of deliverables.