Software Development Engineer in Test - I at Helpshift | Pune, Maharashtra

Helpshift empowers businesses to deliver an innovative customer support experience tailored for a mobile audience. Our platform is present on over 2 billion devices—approximately one-third of smartphones globally—and facilitates over 900 million active users each month, enabling 9 million conversations monthly. Your role will focus on projects that enhance these interactions, ensuring maximum value is delivered to consumers.Scale at a Glance:85k requests per second30 ms average response time300 GB data transferred per hour1000 virtual machines deployed at peak timesAbout Our Team:At Helpshift, we have established a QA Guild responsible for overseeing quality assurance for all projects across the organization. This guild collaborates closely with engineering, product, and design teams to ensure effective implementation and optimal user scenarios.You will join a dynamic startup environment, working alongside talented professionals from diverse backgrounds, where you will be consistently challenged and will collaborate intensively with various teams.Your Role:Develop comprehensive test plans, specifications, and cases for product features.Take full responsibility for feature testing and ensure tasks are completed effectively.Identify potential challenges and risks, providing accurate test estimates for feature testing.Execute regression test suites thoroughly.Conduct exploratory testing to uncover issues.Lead the development and maintenance of automation test suites.Enhance test coverage for critical system features using automation techniques.Hands-on experience with version control systems such as Git or SVN is essential.

About Us:At Helpshift - A Keywords Studio, we revolutionize customer service by seamlessly connecting traditional support channels like email and phone with the modern preference for mobile messaging. Our AI-driven customer service solutions empower companies to efficiently resolve issues, enhancing customer satisfaction and engagement. Trusted by industry leaders such as Supercell, Scopely, and Rovio, Helpshift is utilized on over 2 billion devices globally, serving more than 820 million active users. Here are some statistics that showcase our impressive scale:85k requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peak timesWe are on the hunt for a motivated and skilled Software Engineer II who thrives in a dynamic, technology-focused environment. As a key member of our product and platform development team, you will collaborate across multiple teams to deliver high-quality, scalable products.

Helpshift is an innovative SaaS platform dedicated to transforming customer support by enabling businesses to deliver an unparalleled support experience directly within their applications. With installations on over 2 billion devices and a monthly active user base exceeding 900 million, we facilitate approximately 7 million conversations every month. As a Senior Engineering Manager, you will lead initiatives that enhance these interactions, ensuring we continuously provide exceptional value to our users.In this role, you will manage a dynamic and technically adept team of engineers who prioritize quality and user-centered design. Our engineers embody a product-minded approach, focusing on delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting projects underway at Helpshift.Key Responsibilities:Lead a team focused on enhancing workflows, including chatbots and automated assignment systems, while integrating cutting-edge AI features.Assess software solutions and system performance while overseeing the software development team.Guide the team in ensuring the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of innovative software solutions.Strive for continuous improvements in performance, efficiency, and sustainability of our products.Act as an advocate for team members, fostering a supportive work environment.Provide mentorship to junior software developers with patience and effective guidance.Plan and implement strategies to ensure project completion within deadlines.Identify training needs and facilitate talent development.Recruit team members and contractors to strengthen our capabilities.Exhibit strong work ethics and demonstrate a collaborative spirit.Coordinate with other team leaders and departments to align efforts.

About the Role:Join Helpshift as a Senior Product Designer, where you will spearhead the design of exceptional customer-support and player-engagement experiences that reach millions of users globally. You will take charge of the complete design process for Helpshift's innovative AI-driven support platform, tackling intricate problem areas and navigating through ambiguous product landscapes. In this position, your influence will extend beyond mere interface design; you will redefine how leading global brands provide scalable support. Your work will encompass AI agents, proactive engagement strategies, and comprehensive product refresh projects, transforming complex workflows into user-friendly and intuitive experiences.Key Responsibilities:Lead the entire design lifecycle from discovery to information architecture, user flows, wireframes, prototypes, and final UI.Convert business and product objectives into actionable design strategies and meaningful user experiences.Collaborate with Product and Engineering teams to establish user-centered results, prioritize project scopes, and develop iterative solutions in areas like AI Agents, Proactive Engagement, and product modernization.Facilitate problem definition, ideation, and concept generation to streamline complex workflows.Conduct and analyze user research, including interviews and usability testing, to inform design decisions.Enhance UX quality by participating in design critiques, mentoring peers, and contributing to Helpshift’s design ethos.Support and mentor junior designers, fostering their skills and enhancing their contributions.

Join our dynamic team at Teamified as a Software Developer! We are seeking an innovative and driven professional who is passionate about software development. In this exciting role, you will design, develop, and maintain cutting-edge software applications tailored to meet our clients' diverse needs. Collaborate with project managers, designers, and fellow developers to deliver exceptional quality in all deliverables.Key Responsibilities: Design, develop, and maintain high-quality software applications. Collaborate with cross-functional teams to define, design, and implement new features. Engage in code reviews and contribute to sharing best practices within the team. Proactively identify and resolve bugs and performance bottlenecks. Keep abreast of the latest industry trends and best practices to enhance skills and knowledge.

Role Overview Helpshift is looking for a Software Engineer II focused on Developer Productivity. This hybrid role is based in Pune, Maharashtra, India. What You Will Do Develop and improve internal tools that help teams build and deploy Helpshift products more efficiently. Automate build and testing workflows to support a smoother release process. Manage packaging and product releases, ensuring reliability and consistency. Identify and implement solutions to streamline the software development lifecycle (SDLC). Work with technologies such as Jenkins, Docker, Kubernetes, Python, and Ansible to drive tooling improvements. Tech Stack Jenkins Docker Kubernetes Python Ansible Location Pune, Maharashtra, India (Hybrid)

Role overview GoDaddy seeks a Senior Software Developer in Pune, Maharashtra. The position centers on designing and building software solutions that support customers in growing their online presence. What you will do Collaborate with engineering and cross-functional teams to define, design, and implement software applications. Participate in all stages of the software development lifecycle, from concept through deployment and ongoing maintenance. Use advanced software development experience to deliver dependable, high-quality products. Location This role is based in Pune, Maharashtra, India.

Join our dynamic team as a Software Engineer II focused on Developer Productivity in Pune, Maharashtra. We are committed to enhancing the efficiency and effectiveness of our engineering teams through innovative toolsets and processes.As part of our team, you will play a crucial role in developing and maintaining the software and systems that support critical workloads for building and deploying Helpshift products. You will take charge of our build and release processes, ensuring smooth automation across testing, packaging, and deployment. Your expertise will help identify bottlenecks in the software development lifecycle (SDLC) and implement solutions to alleviate them.Your work will involve evaluating and expanding our build systems and deployment automation, utilizing technologies like Jenkins, Docker, Kubernetes, Clojure, Python, and Ansible. If you are passionate about developer experience and productivity, this position is designed for you!

The Senior Software Test Engineer I role at ConnectWise centers on building and executing test strategies to support the quality and reliability of software products. Based in Pune, this position plays a key part in shaping the testing approach for each release. Key responsibilities Design and implement test plans and strategies for upcoming software releases Collaborate with teams from different functions throughout the development process Identify, document, and monitor software defects Recommend ways to improve testing processes and practices Role focus This position emphasizes hands-on involvement in both planning and executing tests, as well as ongoing communication with development and product teams. The goal is to ensure each release meets ConnectWise’s quality standards and to contribute ideas for continuous improvement in testing methods.

Join Assent as a Senior Software Developer in Test, where you will play a critical role in ensuring the quality and performance of our software solutions. You will work alongside a talented team to develop automated testing frameworks and enhance our testing processes, contributing to our mission of providing robust solutions for our clients.

Join Assent as a Software Developer in Test, where you'll play a crucial role in ensuring the quality and reliability of our software products. In this dynamic environment, you'll collaborate with developers and product teams to design, develop, and execute automated tests, contributing to our continuous integration and deployment processes.Your expertise will help us maintain high standards of software quality while enhancing our testing frameworks and processes. This is an exciting opportunity for those passionate about coding and quality assurance.

Join Helpshift as a Software Engineer II - Backend. At Helpshift, we uphold five core Leadership Principles that guide our daily operations and collective goals. These principles represent our identity within Keywords Studios and reflect our collaborative spirit in achieving success:Power of Partnerships: We work closely with our clients, acting as an extension of their teams. Our shared passion and purpose enable us to support their visions and bring their stories to life.One Keywords: We harness the power of an efficient global network, combining the strengths of local studios with the agility of a global platform, creating our unique advantage.Raise the Game: Embracing innovation and technology is at our core. We leverage our collective experience to deliver new value in gaming and beyond, helping our clients thrive.Embrace an Open World: We celebrate diversity in talent and ideas from our global community. This inclusivity empowers us to produce world-class entertainment for our partners.Trust through Transparency: We foster open, honest relationships with our people, clients, and communities. Clear communication is essential as we pursue success together.Your Profile:A minimum of 4 years of experience in medium to large-scale server-side software development.Strong verbal and written communication skills.Deep understanding of computer science fundamentals, including data structures and algorithm time complexity.Familiarity with Posix-compliant operating systems, specifically Mac OS X and GNU/Linux, and comfort with CLI tools.Proficient in writing unit, functional, and regression tests, with a preference for knowledge in generative testing.A Bachelor's Degree in Computer Science or an equivalent field.Requirements:Experience using distributed version control tools (Git preferred).Functional programming experience, particularly with Clojure, is a plus.Familiarity with JVM is advantageous.Experience working with scalable databases such as MongoDB, Redis, Elasticsearch, Kafka, or PostgreSQL is beneficial.Experience in system performance benchmarking and failure detection is a plus.Projects You May Work On:Developing a chatbot conversation engine capable of scaling to millions of conversations daily.Designing and building highly scalable and resilient workflows for automatic issue routing based on events.Creating and implementing APIs for internal features in the agent dashboard and external-facing APIs for integrations.

About UsAt Helpshift, part of the Keywords Studio family, we are redefining customer service by seamlessly integrating traditional support channels like email and phone with the modern consumer's preference for mobile messaging. Our AI-driven customer service platform empowers businesses to swiftly address customer inquiries, significantly enhancing satisfaction. Trusted by industry leaders such as Supercell, Scopely, and Rovio, Helpshift is utilized on over 2 billion devices globally, catering to more than 820 million active users. Here are some impressive metrics that highlight our operational scale: 85,000 requests per second (RPS) 30 milliseconds response time 300 GB of data transfer per hour 1,000 virtual machines deployed at peak times We seek a proactive, experienced, and solution-oriented individual who thrives in a dynamic, technology-driven environment. As a Lead Software Engineer, you will play a pivotal role within our product and platform development team, collaborating across departments to create high-quality, scalable products.About the Role: Design and implement large-scale, intricate product features for our platform, catering to 820 million monthly active users and capable of scaling to over 100,000 RPS. Lead collaborative projects across teams, engaging with developers, QAs, and other stakeholders. Assume responsibility for the architecture, performance, and quality of the product, ensuring optimal technical decisions are made within the team. Initiate and uphold best practices in software development throughout the team. Optimize applications for maximum efficiency and scalability. Contribute to the hiring and onboarding processes of new team members. Maintain a calm demeanor and a commitment to continuous learning.

Position Overview: We are seeking a talented and motivated Software Development Engineer in Test (SDET) to join our dynamic team at Hitachi Solutions. As an SDET, you will play a crucial role in ensuring the quality and performance of our innovative solutions by developing robust test automation frameworks and conducting comprehensive testing across our platforms.Key Responsibilities:Develop and maintain automated testing frameworks using Python.Perform white box testing to validate code quality and functionality.Test our data platforms, including Azure Databricks and Spark, ensuring they meet high standards of performance and reliability.Conduct API testing (REST/Flask) utilizing frameworks such as PyTest and unittest.Manage and optimize containerized environments using Kubernetes and Docker.Integrate and utilize CI/CD tools like Azure DevOps, GitHub Actions, and Jenkins to streamline the testing process.Apply software testing principles, including functional, regression, integration, and performance testing.Utilize SQL for validating and managing large datasets.

Join our dynamic engineering team at mindtickle as a Staff Engineer, where you will play a pivotal role in developing innovative solutions that enhance our product offerings. You will be responsible for designing, implementing, and maintaining high-quality software systems that meet our clients' needs.

About UsAt Helpshift, a proud member of Keywords Studio, we are redefining customer service by bridging the gap between traditional support channels like email and phone and the modern consumer's preference for messaging on mobile devices. Our AI-driven customer service platform empowers companies to resolve issues swiftly, significantly enhancing customer satisfaction. Renowned brands such as Supercell, Scopely, and Rovio trust Helpshift to deliver messaging-first customer support. With our platform installed on over 2 billion devices globally, we serve more than 820 million active users, showcasing our impressive scale:85,000 requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peakWe are on the lookout for a motivated, experienced, and solution-oriented Platform Software Engineer II who thrives in a dynamic, technology-focused environment. You will play a pivotal role in our product and platform development team, collaborating across various teams to create top-notch, scalable products.

About the RoleWe are looking for a talented and driven Senior Software Development Engineer in Test (SDET) to join our dynamic team in Pune. This pivotal role is integral to maintaining the reliability, security, and performance of our innovative Open Banking systems through comprehensive functional and non-functional testing.This position presents an exceptional opportunity for a mid to senior-level SDET to make an immediate impact on an expanding platform, while also benefiting from mentorship and collaboration with our seasoned SDET team.Your extensive coding and quality assurance skills will be vital in enhancing our testing standards, advancing automation capabilities, and advocating for quality throughout the engineering lifecycle.The MomentLean has experienced remarkable growth, tripling in size within the last year, and we are set to achieve similar growth in the upcoming year.What began as a pioneering Open Finance platform in the region is evolving into a comprehensive multi-product infrastructure company, facilitating payments, data, and lending across MENA. We are actively expanding into new markets, establishing offices, acquiring businesses, and developing previously non-existent capabilities.Having processed billions of dollars in transactions, we are trusted by over 300 clients, including Tabby, Tas’heel, and Hungerstation, and are supported by notable investors such as General Catalyst, Sequoia, and Shorooq. Our recent $67.5M Series B funding was just the start.

Aarnahr Solutions Pvt Ltd is seeking a skilled Software Engineer to join our dynamic team in Pune. As a Software Engineer, you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to deliver innovative projects that meet our clients' needs.

Role Overview Capco is hiring a Testing Planning Lead for its Pune office. This role centers on shaping and guiding client testing projects from start to finish. The focus: build strong testing strategies and help teams deliver quality results that align with client requirements. What You Will Do Develop and oversee testing strategies for client projects Work closely with cross-functional teams to design effective testing frameworks Optimize testing processes to improve efficiency and outcomes Lead testing activities, ensuring deliverables meet agreed standards Location Pune, India

At Veeam, we are dedicated to being the Data and AI Trust Company, empowering organizations to safeguard and fully leverage their data and artificial intelligence to drive safe AI implementation at scale. As the leading authority in data resilience and security posture management, Veeam thrives at the intersection of identity, data, security, and AI risk management. Headquartered in Seattle and with operations in over 30 countries, we are proud to support more than 550,000 clients globally who trust us to keep their businesses running smoothly. Join us as we forge ahead, nurturing growth, learning, and making a tangible impact for some of the world’s largest brands.About the RoleIn the capacity of a Software Development Engineer in Test (SDET), you will be pivotal in ensuring the quality and dependability of our cloud-based products. This position is tailor-made for individuals who are passionate about constructing reliable systems, enhancing development workflows, and guaranteeing superior software delivery. The SDET will collaborate closely with development, DevOps, and product teams to refine infrastructure, automation, and testing capabilities.What You Will DoDeploy and maintain cloud infrastructures utilized for product development and testing.Develop testing frameworks and bolster product test coverage.Implement and support Continuous Integration/Continuous Deployment (CI/CD) pipelines.