Software Engineer II at Helpshift | Pune, Maharashtra

About Us:At Helpshift - A Keywords Studio, we revolutionize customer service by seamlessly connecting traditional support channels like email and phone with the modern preference for mobile messaging. Our AI-driven customer service solutions empower companies to efficiently resolve issues, enhancing customer satisfaction and engagement. Trusted by industry leaders such as Supercell, Scopely, and Rovio, Helpshift is utilized on over 2 billion devices globally, serving more than 820 million active users. Here are some statistics that showcase our impressive scale:85k requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peak timesWe are on the hunt for a motivated and skilled Software Engineer II who thrives in a dynamic, technology-focused environment. As a key member of our product and platform development team, you will collaborate across multiple teams to deliver high-quality, scalable products.

Helpshift empowers businesses to deliver an innovative customer support experience tailored for a mobile audience. Our platform is present on over 2 billion devices—approximately one-third of smartphones globally—and facilitates over 900 million active users each month, enabling 9 million conversations monthly. Your role will focus on projects that enhance these interactions, ensuring maximum value is delivered to consumers.Scale at a Glance:85k requests per second30 ms average response time300 GB data transferred per hour1000 virtual machines deployed at peak timesAbout Our Team:At Helpshift, we have established a QA Guild responsible for overseeing quality assurance for all projects across the organization. This guild collaborates closely with engineering, product, and design teams to ensure effective implementation and optimal user scenarios.You will join a dynamic startup environment, working alongside talented professionals from diverse backgrounds, where you will be consistently challenged and will collaborate intensively with various teams.Your Role:Develop comprehensive test plans, specifications, and cases for product features.Take full responsibility for feature testing and ensure tasks are completed effectively.Identify potential challenges and risks, providing accurate test estimates for feature testing.Execute regression test suites thoroughly.Conduct exploratory testing to uncover issues.Lead the development and maintenance of automation test suites.Enhance test coverage for critical system features using automation techniques.Hands-on experience with version control systems such as Git or SVN is essential.

Helpshift is an innovative SaaS platform dedicated to transforming customer support by enabling businesses to deliver an unparalleled support experience directly within their applications. With installations on over 2 billion devices and a monthly active user base exceeding 900 million, we facilitate approximately 7 million conversations every month. As a Senior Engineering Manager, you will lead initiatives that enhance these interactions, ensuring we continuously provide exceptional value to our users.In this role, you will manage a dynamic and technically adept team of engineers who prioritize quality and user-centered design. Our engineers embody a product-minded approach, focusing on delivering high-quality features while maintaining robust systems. Explore our Helpshift Engineering Blog to discover the exciting projects underway at Helpshift.Key Responsibilities:Lead a team focused on enhancing workflows, including chatbots and automated assignment systems, while integrating cutting-edge AI features.Assess software solutions and system performance while overseeing the software development team.Guide the team in ensuring the stability, scalability, and resilience of the Helpshift platform.Oversee the development, deployment, and integration of innovative software solutions.Strive for continuous improvements in performance, efficiency, and sustainability of our products.Act as an advocate for team members, fostering a supportive work environment.Provide mentorship to junior software developers with patience and effective guidance.Plan and implement strategies to ensure project completion within deadlines.Identify training needs and facilitate talent development.Recruit team members and contractors to strengthen our capabilities.Exhibit strong work ethics and demonstrate a collaborative spirit.Coordinate with other team leaders and departments to align efforts.

About the Role:Join Helpshift as a Senior Product Designer, where you will spearhead the design of exceptional customer-support and player-engagement experiences that reach millions of users globally. You will take charge of the complete design process for Helpshift's innovative AI-driven support platform, tackling intricate problem areas and navigating through ambiguous product landscapes. In this position, your influence will extend beyond mere interface design; you will redefine how leading global brands provide scalable support. Your work will encompass AI agents, proactive engagement strategies, and comprehensive product refresh projects, transforming complex workflows into user-friendly and intuitive experiences.Key Responsibilities:Lead the entire design lifecycle from discovery to information architecture, user flows, wireframes, prototypes, and final UI.Convert business and product objectives into actionable design strategies and meaningful user experiences.Collaborate with Product and Engineering teams to establish user-centered results, prioritize project scopes, and develop iterative solutions in areas like AI Agents, Proactive Engagement, and product modernization.Facilitate problem definition, ideation, and concept generation to streamline complex workflows.Conduct and analyze user research, including interviews and usability testing, to inform design decisions.Enhance UX quality by participating in design critiques, mentoring peers, and contributing to Helpshift’s design ethos.Support and mentor junior designers, fostering their skills and enhancing their contributions.

Role Overview Helpshift is looking for a Software Engineer II focused on Developer Productivity. This hybrid role is based in Pune, Maharashtra, India. What You Will Do Develop and improve internal tools that help teams build and deploy Helpshift products more efficiently. Automate build and testing workflows to support a smoother release process. Manage packaging and product releases, ensuring reliability and consistency. Identify and implement solutions to streamline the software development lifecycle (SDLC). Work with technologies such as Jenkins, Docker, Kubernetes, Python, and Ansible to drive tooling improvements. Tech Stack Jenkins Docker Kubernetes Python Ansible Location Pune, Maharashtra, India (Hybrid)

Join Helpshift as a Software Engineer II - Backend. At Helpshift, we uphold five core Leadership Principles that guide our daily operations and collective goals. These principles represent our identity within Keywords Studios and reflect our collaborative spirit in achieving success:Power of Partnerships: We work closely with our clients, acting as an extension of their teams. Our shared passion and purpose enable us to support their visions and bring their stories to life.One Keywords: We harness the power of an efficient global network, combining the strengths of local studios with the agility of a global platform, creating our unique advantage.Raise the Game: Embracing innovation and technology is at our core. We leverage our collective experience to deliver new value in gaming and beyond, helping our clients thrive.Embrace an Open World: We celebrate diversity in talent and ideas from our global community. This inclusivity empowers us to produce world-class entertainment for our partners.Trust through Transparency: We foster open, honest relationships with our people, clients, and communities. Clear communication is essential as we pursue success together.Your Profile:A minimum of 4 years of experience in medium to large-scale server-side software development.Strong verbal and written communication skills.Deep understanding of computer science fundamentals, including data structures and algorithm time complexity.Familiarity with Posix-compliant operating systems, specifically Mac OS X and GNU/Linux, and comfort with CLI tools.Proficient in writing unit, functional, and regression tests, with a preference for knowledge in generative testing.A Bachelor's Degree in Computer Science or an equivalent field.Requirements:Experience using distributed version control tools (Git preferred).Functional programming experience, particularly with Clojure, is a plus.Familiarity with JVM is advantageous.Experience working with scalable databases such as MongoDB, Redis, Elasticsearch, Kafka, or PostgreSQL is beneficial.Experience in system performance benchmarking and failure detection is a plus.Projects You May Work On:Developing a chatbot conversation engine capable of scaling to millions of conversations daily.Designing and building highly scalable and resilient workflows for automatic issue routing based on events.Creating and implementing APIs for internal features in the agent dashboard and external-facing APIs for integrations.

About UsAt Helpshift, a proud member of Keywords Studio, we are redefining customer service by bridging the gap between traditional support channels like email and phone and the modern consumer's preference for messaging on mobile devices. Our AI-driven customer service platform empowers companies to resolve issues swiftly, significantly enhancing customer satisfaction. Renowned brands such as Supercell, Scopely, and Rovio trust Helpshift to deliver messaging-first customer support. With our platform installed on over 2 billion devices globally, we serve more than 820 million active users, showcasing our impressive scale:85,000 requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peakWe are on the lookout for a motivated, experienced, and solution-oriented Platform Software Engineer II who thrives in a dynamic, technology-focused environment. You will play a pivotal role in our product and platform development team, collaborating across various teams to create top-notch, scalable products.

Join our dynamic team as a Software Engineer II focused on Developer Productivity in Pune, Maharashtra. We are committed to enhancing the efficiency and effectiveness of our engineering teams through innovative toolsets and processes.As part of our team, you will play a crucial role in developing and maintaining the software and systems that support critical workloads for building and deploying Helpshift products. You will take charge of our build and release processes, ensuring smooth automation across testing, packaging, and deployment. Your expertise will help identify bottlenecks in the software development lifecycle (SDLC) and implement solutions to alleviate them.Your work will involve evaluating and expanding our build systems and deployment automation, utilizing technologies like Jenkins, Docker, Kubernetes, Clojure, Python, and Ansible. If you are passionate about developer experience and productivity, this position is designed for you!

Join our dynamic team at Teamified as a Software Developer! We are seeking an innovative and driven professional who is passionate about software development. In this exciting role, you will design, develop, and maintain cutting-edge software applications tailored to meet our clients' diverse needs. Collaborate with project managers, designers, and fellow developers to deliver exceptional quality in all deliverables.Key Responsibilities: Design, develop, and maintain high-quality software applications. Collaborate with cross-functional teams to define, design, and implement new features. Engage in code reviews and contribute to sharing best practices within the team. Proactively identify and resolve bugs and performance bottlenecks. Keep abreast of the latest industry trends and best practices to enhance skills and knowledge.

Join our dynamic engineering team at mindtickle as a Staff Engineer, where you will play a pivotal role in developing innovative solutions that enhance our product offerings. You will be responsible for designing, implementing, and maintaining high-quality software systems that meet our clients' needs.

About ConnectWise ConnectWise builds software for technology solution providers, supporting over 45,000 partners worldwide. The company employs more than 3,000 people across North America, EMEA, and APAC. Teams focus on business management, sales optimization, service automation, and remote technology control to help partners deliver strong customer experiences. The culture at ConnectWise values connection, collaboration, and diversity. Colleagues are encouraged to bring their unique perspectives and skills, contributing in ways that matter to them. The environment is inclusive and positive, with appreciation for every team member. Role Overview: Software Engineer II Location: Pune, India This Software Engineer II position supports the Engineering team with technical expertise and a focus on reliability. The role involves hands-on development, troubleshooting, and continuous improvement of systems that are central to ConnectWise operations. What You Will Do Support the Engineering team by providing technical assistance with close attention to detail. Design, develop, and maintain large-scale production services, web applications, data pipelines, and streaming systems. Work on systems that are essential to the organization’s daily operations. Troubleshoot production issues across services and different layers of the technology stack. Contribute to improving engineering standards, tools, and processes across the organization. Participate in the software testing process through review, analysis, witnessing, and certification. Evaluate code for validity, structural integrity, industry standards, and compatibility with operating systems. Stay current on technologies and programming practices by learning, reading, and engaging in professional events, workshops, or groups.

Join our mission at Helpshift, where we aim to revolutionize customer service by providing a seamless, mobile-first experience. In a world where consumers expect immediate and respectful interactions, our platform empowers B2B brands to engage with their customers through innovative in-app chat solutions. We have transformed traditional customer service methods, moving away from sluggish email exchanges to dynamic real-time conversations that prioritize user convenience.Our cutting-edge AI-powered chatbots and automation tools enable brands to offer instant resolutions, enhancing the role of customer service agents by equipping them with powerful automation tools that work seamlessly. Trusted by industry leaders such as Scopely, Supercell, Brex, EA, and Square, Helpshift is currently enabling over 900 million active consumers on more than 2 billion devices globally.Our Impact:85,000 requests per second30 milliseconds average response time300 GB data transferred per hour1,000 virtual machines deployed during peak timesAbout Our Team:At Helpshift, we understand that consumers value their time. Therefore, we provide brands with essential insights into their customer service operations through various data products, including in-app analytics dashboards and data-sharing integrations.The Data Platform team is pivotal in creating and maintaining the infrastructure required to support these analytics products at scale. We are responsible for building and managing robust data pipelines, databases, and other data structures to ensure data reliability and accessibility. Our team also collaborates with internal business intelligence and machine learning groups to provide data operations support, handling 2 million events per minute and processing over 1 terabyte of data daily.Your Role:Design and maintain robust data pipelines for both data ingestion and operational analytics, utilizing data from 2 billion devices and 900 million monthly active users.Develop customer-facing analytics products that provide actionable insights and facilitate anomaly detection.Work closely with data stakeholders to address their data needs and participate in the analytical process.Draft design specifications, test plans, deployment strategies, and scaling methodologies for data pipelines.Mentor team members and contribute to organizational knowledge sharing.

Job Title: DevOps Engineer IILocation: Pune (Hybrid)About the Team:The DevOps team is integral to Helpshift engineering, providing technical depth across various domains. We manage the creation, maintenance, scaling, and security of the infrastructure utilized by multiple teams for critical workloads.Key Areas of Work:Provisioning and maintaining production and development infrastructureDatabase infrastructure managementAutomation processesCore infrastructure focusing on scalability, performance, and optimizationSecurity and compliance adherenceEngineering processes enhancementAs a member of this team, you will be instrumental in building and scaling infrastructure that supports both production workloads and internal engineering teams, influencing vital decisions at Helpshift.Responsibilities:Design, implement, and maintain secure CI/CD pipelines for automated deployment, configuration, and testing.Manage Helpshift production services, ensuring comprehensive monitoring and rapid resolution of production issues.Develop a zero-downtime upgrade process for core infrastructure components (ScyllaDB, Elasticsearch, Kafka, MongoDB, Redis) and facilitate smooth transitions between cloud service providers.Collaborate with development and operations teams to embed security practices within the software development lifecycle.Perform regular security assessments, vulnerability scans, and penetration testing to identify and mitigate risks.Create and maintain Infrastructure as Code (IaC) templates for secure cloud resource provisioning and configuration.Respond to production incidents, conducting thorough investigations and implementing remediation measures.Stay informed about current security threats, vulnerabilities, and best practices, making recommendations for continual improvement.Contribute significantly to the security, scalability, and reliability of our infrastructure and applications.Work closely with cross-functional teams to implement security best practices throughout the development lifecycle, automate security processes, and enhance DevSecOps capabilities.Mentor junior team members.

About UsAt Helpshift, part of the Keywords Studio family, we are redefining customer service by seamlessly integrating traditional support channels like email and phone with the modern consumer's preference for mobile messaging. Our AI-driven customer service platform empowers businesses to swiftly address customer inquiries, significantly enhancing satisfaction. Trusted by industry leaders such as Supercell, Scopely, and Rovio, Helpshift is utilized on over 2 billion devices globally, catering to more than 820 million active users. Here are some impressive metrics that highlight our operational scale: 85,000 requests per second (RPS) 30 milliseconds response time 300 GB of data transfer per hour 1,000 virtual machines deployed at peak times We seek a proactive, experienced, and solution-oriented individual who thrives in a dynamic, technology-driven environment. As a Lead Software Engineer, you will play a pivotal role within our product and platform development team, collaborating across departments to create high-quality, scalable products.About the Role: Design and implement large-scale, intricate product features for our platform, catering to 820 million monthly active users and capable of scaling to over 100,000 RPS. Lead collaborative projects across teams, engaging with developers, QAs, and other stakeholders. Assume responsibility for the architecture, performance, and quality of the product, ensuring optimal technical decisions are made within the team. Initiate and uphold best practices in software development throughout the team. Optimize applications for maximum efficiency and scalability. Contribute to the hiring and onboarding processes of new team members. Maintain a calm demeanor and a commitment to continuous learning.

Role overview GoDaddy seeks a Senior Software Developer in Pune, Maharashtra. The position centers on designing and building software solutions that support customers in growing their online presence. What you will do Collaborate with engineering and cross-functional teams to define, design, and implement software applications. Participate in all stages of the software development lifecycle, from concept through deployment and ongoing maintenance. Use advanced software development experience to deliver dependable, high-quality products. Location This role is based in Pune, Maharashtra, India.

About UsMindtickle stands as the premier revenue productivity platform, expertly merging on-the-job learning with deal execution to maximize revenue generation per representative. Acknowledged as a leader by esteemed industry analysts, we proudly hold the title of the top sales onboarding and training product according to G2. We are thrilled to be recognized as a leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking a skilled Customer Support Engineer II to enhance our Customer Support Engineering team. In this pivotal role, you will serve as the technical backbone for our global enterprise SaaS platform and our award-winning AI solutions. Your responsibilities will include diagnosing and resolving intricate issues within a distributed system that encompasses backend services, APIs, data platforms, user interface interactions, and AI-driven solutions.This position requires a robust understanding of cloud fundamentals, including debugging distributed systems, analyzing logs and traces, writing scripts, and swiftly addressing complex backend and frontend challenges. You will work closely with Engineering, Product, Quality Engineering, and DevOps teams, playing a significant role in enhancing product quality while building customer trust on a large scale.If your passion lies in tackling challenging technical problems, collaborating with cross-functional teams, excelling in high-pressure situations, and ensuring customer satisfaction, this role provides an unmatched opportunity for influence and impact that few Level 2 positions can offer.

Join Mindtickle as an IT Systems EngineerAre you ready to take your IT career to the next level? At Mindtickle, we pride ourselves on being the leading revenue productivity platform, empowering organizations to maximize revenue per sales representative through innovative learning and deal execution strategies. Recognized by industry analysts and ranked #1 on G2 for sales onboarding and training, Mindtickle is a pioneer in revenue enablement, recently named a Leader in the Forrester Wave™: Revenue Enablement Platforms, Q3 2024.Your RoleWe are seeking a skilled IT Systems Engineer to become an essential part of our dynamic team. In this position, you will serve as the primary contact for our internal users, delivering expert technical support and overseeing our IT infrastructure. You will engage with diverse technologies to ensure a seamless and secure IT environment for all team members, fostering productivity and collaboration.

TietoEVRY seeks a Software Engineer based in Pune to join teams delivering software solutions. This position involves building applications and supporting ongoing development projects alongside colleagues from different backgrounds. Key responsibilities Develop software applications within project teams Collaborate with team members from multiple functions to meet project objectives Adhere to established code quality standards throughout the development process Role focus This role centers on hands-on software development and teamwork. Expect to contribute to both new and existing projects, working closely with peers to ensure quality outcomes.

Join IPG Mediabrands as a Data EngineerAre you passionate about data and technology? At IPG Mediabrands, we are seeking a skilled Data Engineer to help us design and implement robust data solutions that drive our marketing strategies. As part of our dynamic team, you will work with cutting-edge tools and technologies to manage and analyze vast datasets for our global clients.

Join our dynamic team at onit as an AI Engineer, where you will have the opportunity to innovate and contribute to cutting-edge AI solutions. This role offers a unique chance to work on transformative projects that shape the future of technology. You will collaborate with cross-functional teams, leveraging AI and machine learning techniques to develop smart applications that enhance operational efficiency.