Solutions Engineer at tgs | Pune

OVERVIEWAs a Solutions Engineer at TransPerfect, you will collaborate with our internal teams to design and implement enterprise-level solutions for our diverse international clientele utilizing the GlobalLink suite of products. This role serves as the primary technical liaison for clients, working closely with Solutions Architects and Developers to manage t…

OVERVIEWThe Junior Transcriptionist plays a vital role in managing and processing English dictation efficiently and effectively, providing essential in-house support for both new and ongoing projects. Candidates must demonstrate a strong command of the English language, superior listening skills, and the ability to proofread the final output to guarantee the quality and precision of each project.RESPONSIBILITIESCollaborate with the Team Lead to clarify project specifications.Work alongside quality assurance personnel to ensure transcription aligns with guidelines and is linguistically flawless.Transcribe from audio or video files, or edit client-provided documents in various formats, ensuring grammatical and formatting accuracy.Utilize subtitling and captioning tools to create and format English subtitles as per project requirements.Conduct research on terms, concepts, and facts using dictionaries and online resources.Perform data entry by typing information from source documents or replicating on-screen text from videos into an editable format, utilizing Microsoft Word for formatting.Review and edit transcripts produced by external vendors, ensuring adherence to quality standards.Address inaudible segments from external transcriptions as necessary.Complete additional tasks as assigned by the manager/supervisor.

OVERVIEWThe Human Resources Associate plays a pivotal role in delivering comprehensive administrative support to the daily operations of the Human Resources Department. This position primarily operates within a framework established by the HR processes, procedures, and standard work instructions dictated by the HR Department and relevant legislation.DESCRIPTIONKey HR Responsibilities (Administration):Oversee the full exit process for departing employees, ensuring all required paperwork is completed and the payroll team is informed promptly.Manage absence and leave inquiries autonomously; administer employee leave and attendance, ensuring all relevant information and documentation are submitted to the payroll team timely.Facilitate relocation and international transfer processes for employees, with guidance from senior HR staff.Assist in immigration and work permit visa applications.Handle maternity, parental, and paternity leave processes, with support from senior HR personnel.Serve as the first point of contact on the HR mailing distribution list, addressing employee queries.Administer employee benefits, including pension plans, life insurance, medical insurance, and meal cards.Exercise moderate to high autonomy when addressing queries from employees and management.Additional HR Tasks (Support with Onboarding and Transition):Provide assistance with onboarding processes as needed, including preparing or requesting employment contracts and other necessary documentation.Learn about and assist in resolving Employee Relation cases.

Role Overview tgs is hiring a Senior Product Manager in Pune, Maharashtra. This role focuses on shaping product strategy and guiding the development of new solutions. The Senior Product Manager works closely with teams across the company to define the product vision, build the roadmap, and identify growth opportunities. What You Will Do Collaborate with engineering, design, and business teams to align on product goals Define and communicate the product vision and strategy Develop and manage the product roadmap Identify and evaluate opportunities for product growth Lead delivery of products that address market needs and customer expectations Location This position is based in Pune, Maharashtra, India.

ABOUT THE ROLEWe are looking for a dynamic Web Engineering Manager to spearhead and nurture our web development team based in Pune, as an integral part of our global Web organization. This position emphasizes effective people management, project delivery, and overall team well-being, empowering engineers to excel while ensuring alignment with international standards and technical directives.In this role, you will collaborate closely with Lead Developers, QA teams, and regional stakeholders to guarantee seamless delivery across an extensive portfolio of corporate and marketing websites, which includes both legacy systems and a contemporary web stack.As part of the onboarding process, the successful candidate will engage in a two-week orientation at our London office to align on operational methodologies, standards, tools, and key stakeholders.KEY RESPONSIBILITIESTeam Leadership & People ManagementLead and support a talented team of web developers based in Pune.Facilitate regular one-on-ones, performance evaluations, and career development initiatives.Cultivate a positive, inclusive, and high-performance team culture.Assist in onboarding and mentoring new team members.Serve as the primary people manager for the Pune web development team.Delivery & ExecutionOversee daily project delivery, capacity planning, and prioritization of workloads.Ensure timely delivery of work adhering to established quality standards.Collaborate with Project Management, QA, and DevOps teams to facilitate smooth releases.Identify potential delivery risks and escalate issues as needed.Help establish and maintain consistent development processes.Collaboration & AlignmentWork closely with Lead Developers to align with architectural and technical standards.Engage with global stakeholders from London, the US, and Europe.Support recruitment efforts for the Pune team alongside global leadership.Act as a local point of escalation for delivery or personnel-related matters.Continuous ImprovementAssist in enhancing development practices and team workflows over time.Promote the adoption of innovative tools, platforms, and processes.Encourage knowledge sharing and continuous learning within the team.

ABOUT THE ROLEWe are seeking a highly skilled Senior Frontend Engineer with extensive experience in Vue.js to enhance our user interfaces across a diverse range of websites and applications. In this pivotal role, you will be responsible for frontend architecture, the creation of reusable components, and fostering collaboration among design and backend teams.KEY RESPONSIBILITIESFrontend DevelopmentDesign and maintain cutting-edge frontend applications utilizing Vue.js.Transform UI/UX designs into visually appealing, responsive interfaces.Create and uphold reusable components and frontend best practices.Guarantee cross-browser functionality, accessibility, and optimal performance.Team CollaborationWork closely with designers, backend developers, and QA specialists.Conduct code reviews and mentor junior frontend engineers.Engage in project planning and technical discussions.

OVERVIEWWe are seeking a dedicated Project Coordinator who will take charge of managing and overseeing the completion of localization projects. This role is integral to our operations and requires a proactive individual who thrives in a dynamic environment.KEY RESPONSIBILITIESOversee the entire life-cycle of localization projects in a fast-paced setting.Coordinate all project phases while efficiently predicting timelines for each stage.Act as the primary communication hub, engaging with various departments including media, translations, sales, and global localization project managers.Provide timely updates to project managers and clients regarding deliveries and schedules, collaborating closely with engineering and production managers.Facilitate communication with production centers and project managers to clarify project parameters.Negotiate project deadlines and rates with vendors, working alongside project managers.Foster strong relationships with vendors and global sales/production project managers.Monitor and manage project status effectively.Handle project finances, including budgeting responsibilities.Prepare and maintain thorough project documentation.Ensure compliance with all relevant procedures.Conduct quality checks throughout the project stages to maintain high standards of quality and accuracy.Deliver final outputs and organize quality assurance feedback at all project stages.Perform additional tasks as assigned by management.

OVERVIEWThe Service Desk Quality Analyst plays a pivotal role in supporting the Service Desk operations by ensuring the precision, uniformity, and excellence of ticket management and documentation. Although primarily a behind-the-scenes position, this role may occasionally involve directly handling service tickets to meet operational demands or to gain a richer understanding of service trends. Key responsibilities encompass reviewing ticket categorization for accuracy, interpreting performance dashboards, pinpointing recurring issues, and transforming data into actionable insights for service leadership. Duties also include auditing tickets, flagging miscategorized entries, reporting on Service Level Agreement (SLA) compliance, monitoring backlog trends, and aiding problem management via thorough data analysis. As an extension of the quality function, this position is essential for enhancing ticket hygiene, boosting team performance, and delivering operational insights that foster continuous improvements within the service desk.DESCRIPTIONThe Service Desk Quality Analyst is a mid-level role that collaborates closely with the Service Desk team and leadership to:Oversee incoming new tickets in the Service Desk system to ensure prompt and accurate assignment to the appropriate team members.Monitor escalated tickets to swiftly identify high-priority or complex issues that demand immediate attention from Senior Analysts or Service Desk management.Maintain real-time monitoring of ticket queues and escalation pathways to avert bottlenecks and service delays.Provide backup support to Service Desk Analysts by managing tickets as necessary during peak periods, absences, or resource constraints, ensuring consistent service levels.Review and audit service desk tickets for coding accuracy and categorization.Identify and flag misclassified or incomplete entries.Monitor SLA compliance and generate weekly/monthly performance reports.Analyze incident and request trends to uncover recurring issues and opportunities for automation or documentation enhancements.Track backlog trends and report on resolution times.Support problem management by conducting thorough, data-driven root cause analysis.Interpret dashboards and translate technical data into clear, actionable insights for service enhancement.Contribute to quality improvement initiatives by identifying gaps and supporting process documentation.Utilize dashboards (e.g., Zoho ManageEngine, ServiceNow, Jira) to extract performance insights.Assist with standardizing ticket documentation practices.Collaborate with cross-functional teams to ensure consistency in incident reporting and documentation.This full-time role involves rotational shifts based on business requirements.

ABOUT THE ROLEWe are on the lookout for a talented Senior Full-Stack Engineer to join our team in Pune. In this role, you will be instrumental in maintaining and enhancing a diverse array of corporate and marketing websites. Your expertise will span across both legacy CMS platforms and contemporary JavaScript frameworks, contributing to immediate project needs as well as long-term modernization objectives.Collaboration is key in this position as you will work alongside global teams in development, QA, design, and DevOps to deliver robust, scalable web solutions that meet our business goals.KEY RESPONSIBILITIESDevelop and maintain websites utilizing Drupal and WordPress.Enhance frontend applications using React and Vue.js.Manage parallel development across legacy systems and new-stack projects.Implement features, improvements, and bug fixes across various sites.Ensure high standards in code quality, performance, security, and maintainability.COLLABORATION & SUPPORTWork closely with design, QA, and DevOps teams.Engage in sprint planning, estimation, and technical discussions.Review code and mentor junior and mid-level developers.Assist with website migrations, redesigns, and platform upgrades.

OverviewJoin our dynamic team as a Quality Assurance (QA) Coordinator, where your keen eye for detail will ensure the precision and clarity of our client deliverables. This role is perfect for recent graduates who possess a strong attention to detail and outstanding communication skills, and are eager to embark on a rewarding career with a global leader in language services. As the final checkpoint before our deliverables reach the client, you will play a vital role in maintaining our high standards of quality. Experience in quality assurance is a plus, but not essential. Key ResponsibilitiesThorough Quality Control Inspections: Ensure that translation certificates and deliverables accurately reflect the correct methodologies and client specifications. Adhere to client preferences for file naming, properties, and types.Non-Linguistic Quality Review: Conduct final checks on various translation outputs in the life sciences field. Confirm compliance with glossaries, reference materials, and client guidelines. Correct formatting and layout issues in the final output, ensuring all files are ready for delivery without any unresolved matters (like internal comments or formatting errors).Compliance Monitoring: Oversee the execution of prior quality assurance steps to uphold the highest standards and suggest improvements where necessary.Style & Standards Maintenance: Regularly update internal style guides and QA checklists to ensure uniformity across projects and teams.Process Enhancement: Identify opportunities for refining translation workflows and tools. Proactively monitor and enhance clarity and consistency in production instructions.Collaboration: Provide insightful feedback to production and linguist teams to further elevate the quality of our deliverables.

Join us at tgs as we embark on an exciting initiative to build a dedicated team of HRIS Implementation Specialists across various specializations. This is an excellent opportunity for professionals eager to make a significant impact in the realm of Human Resource Information Systems (HRIS).If you are interested in being part of one of the following specialized openings, we encourage you to apply:Integrations & SecurityTime & Leave ManagementRecruitmentCompensationHuman Capital Management (HCM)Benefits & PayrollData & Document Migration

Position OverviewWe are on the lookout for a detail-oriented Quality Control (QC) Specialist to serve as the ultimate gatekeeper for accuracy, clarity, and consistency in our client deliverables. In this crucial role, you will ensure that clinical outputs adhere to the highest standards set by our company. This position is perfect for an individual who excels in meticulous detail, can navigate complex instructions, and actively seeks to enhance processes to promote quality throughout the organization. You will be responsible for the final quality assurance check before deliverables are dispatched to clients. Key ResponsibilitiesTranslation Quality Assurance: Conduct final non-linguistic evaluations on various translation outputs from the life sciences sector. Confirm compliance with glossaries, reference files, and client specifications. Assess and rectify formatting and layout issues in final documents, ensuring they are fully prepared for delivery without any comments, tracked changes, or unresolved matters.Thorough Quality Control of Additional Outputs: Validate that the correct methodologies and client information are accurately represented in translation certificates and data reports. Ensure adherence to specific client requirements regarding file naming, properties, and types.Final Delivery Confirmation: Ensure that client deliveries are thorough and complete, with no missing files and all scopes accounted for, along with successful uploads to the client platform.Compliance Monitoring: Oversee that prior quality assurance measures were executed to the highest standards and provide reports on necessary improvements.Style & Standards Maintenance: Update and manage internal style guides and QC checklists to guarantee uniformity across teams and projects.Process Optimization: Identify and propose enhancements for translation workflows, tools, and efficiencies. Ensure clarity and consistency in production instructions, taking a proactive stance in process improvement.Collaborative Engagement: Offer constructive feedback to production and linguist teams to elevate the quality of deliverables.

OVERVIEWAs a Solutions Engineer at TransPerfect, you will play a pivotal role in collaborating with internal teams to design and implement enterprise-level solutions tailored for our global clientele, utilizing the GlobalLink suite of products. You will serve as the primary technical liaison for clients, working hand-in-hand with Solutions Architects and Developers to ensure seamless implementation.RESPONSIBILITIESCollaborate with the Solutions Architects team to gather and assess client configuration requirements.Develop comprehensive project plans detailing implementation timelines and risk assessments.Ensure timely completion of implementation projects.Oversee the installation, setup, and upgrades of GlobalLink connectors, coordinating with internal teams and client system integrators.Act as the main technical contact and escalation point for both internal teams and clients.Assist the support team in resolving client configuration challenges.Engage with the Product Management team throughout the lifecycle of GlobalLink products, reporting client technical issues and suggesting new features based on client feedback.Support clients in coordinating GlobalLink connector upgrades and become a product spokesperson if desired.Deploy, troubleshoot, and upgrade the GlobalLink suite of products.Create custom reports for clients using MySQL.Mentor new team members as necessary.Prepare training materials and procedures to foster continuous improvement within the team.Provide training sessions for clients as needed.Contribute to internal projects as required.Perform other duties as assigned by the supervisor.

OVERVIEWJoin our dynamic team at tgs as a Technical Project Manager. We are looking for a driven and experienced professional to lead the planning and execution of intricate technical projects. You will collaborate with global teams, including engineers, DevOps, and engineering managers, to define project scopes, manage timelines, alleviate risks, and ensure the seamless delivery of projects.KEY RESPONSIBILITIESCollaborate with stakeholders to define project scope, objectives, and deliverables.Design and maintain comprehensive project plans that include timelines, resource allocation, and risk management strategies.Monitor project progress, resolve roadblocks, and manage scope changes proactively.Facilitate planning sessions and foster collaboration among international teams.Conduct regular status meetings and provide updates on project progress to stakeholders.Identify project risks and develop mitigation strategies.Adhere to agile project methodologies, best practices, and quality standards.Promote a positive and collaborative team culture.Continuously enhance project management processes and methodologies.

As a Clinical Document Specialist I at tgs, you will play a pivotal role in ensuring the integrity and organization of essential and non-essential Trial Master File (TMF) documents for various projects. Your primary responsibility will be to meticulously review and accurately file these documents within the electronic TMF system. This position demands a keen eye for detail, a solid understanding of TMF management regulations, and the ability to align with sponsor expectations while maintaining inspection readiness. You will be supported by a dedicated line manager and a robust learning and development team committed to enhancing your professional growth.If you believe you possess the skills necessary to excel as a Clinical Document Specialist I, please review the detailed responsibilities and requirements below:

We are looking for a talented IT System Engineer to join our Client-Facing Infrastructure team in Pune!As a full-time member of our team, you will play a crucial role in ensuring the high availability of production servers and application environments for our global SaaS operations. With a minimum of 3 years of experience in IT systems engineering, you will be expected to implement, administer, and monitor our systems efficiently. We seek an individual who is detail-oriented, self-motivated, and takes their responsibilities seriously, especially when it comes to having administrative access to production servers and virtual machines.The ideal candidate thrives in a fast-paced environment and adopts a collaborative approach to solving complex problems with a positive and proactive attitude. Strong communication skills are essential, as you will need to relay information clearly and use discretion when escalating urgent issues.

About the RoleJoin Neural Concept's innovative Application Engineering team, where our mission is to empower industry leaders to revolutionize product design by merging state-of-the-art AI technology with real-world engineering challenges. Collaborating closely with engineering, design, and executive teams across sectors such as automotive, aerospace, and energy, we aim to comprehend their strategic objectives and provide solutions that yield significant results.In this pivotal role, you will bridge the gap between business and technology, translating complex customer challenges into impactful AI-driven solutions and ensuring successful implementation within client organizations. This position is ideal for those who excel in both high-stakes boardroom discussions with VPs and detailed technical sessions with engineers.If you are passionate about influencing how leading industries adopt AI and aspire to be a trusted advisor to some of the most advanced engineering teams globally, this is the perfect opportunity for you.

OVERVIEW:We are seeking a proactive and skilled Senior Quality Assurance Engineer to lead our QA team. The ideal candidate excels in a dynamic environment, effectively collaborates with diverse teams, builds strong relationships with colleagues, and demonstrates a commitment to quality service.ROLE DESCRIPTION:The Senior QA Engineer will play a pivotal role in ensuring the quality of our software products. Responsibilities include overseeing all facets of software testing, developing test strategies, drafting test documentation, identifying defects, and reviewing quality assurance reports. You will also undertake additional tasks as assigned by your manager or supervisor.

About the Role TransPerfect is hiring a DevOps Engineer for its TechOps team in Pune, Mahārāshtra. This role focuses on supporting the infrastructure behind TransPerfect's SaaS applications, working closely with development teams to ensure software reliability from initial build through deployment. What You Will Do Assist development teams with deploying and maintaining infrastructure for TransPerfect SaaS products. Diagnose and resolve configuration issues in collaboration with developers. Act as the main contact for infrastructure-related service requests and technical problems, including servers, networking, and automated deployments. Provision, install, configure, operate, and maintain version control systems, build tools, and continuous integration tools. Develop, provision, and test automation for application deployment and orchestration. Apply experience with continuous integration and delivery (CI/CD) practices and tools such as Jenkins, Pipeline as code, and Concourse. Work with application teams to build, maintain, and document development, testing, staging, and production environments, using Confluence for documentation. Use strong skills in Unix Shell Scripting, AWS, Java, Python, Jenkins, and related technologies. Location This position is based in Pune, Mahārāshtra, India.

Role overview The QA Automation Engineer at tgs in Pune plays a key role in supporting and improving AI product deployments. The position centers on configuring client environments, troubleshooting technical issues, and driving software quality through automation practices. What you will do Set up and configure client environments for AI products, handling both new and existing deployments as issues arise. Deploy AI software across different environments and manage the setup process from start to finish. Identify opportunities within software processes where automation can boost efficiency, and propose practical solutions. Develop and execute automated QA test scripts to verify software functionality and reliability. Test a range of systems including databases, networks, applications, hardware, and software to ensure quality standards are met. Detect bugs and other quality concerns during development, service delivery, or ongoing business operations. Install necessary applications and databases to support automation initiatives. Collaborate with team members to streamline workflows through automation. Work with teams and developers to gather requirements and design effective automation solutions. Location This position is based in Pune, Mahārāshtra, India.