Operations Leadership Roles in Banking & Finance

Lead Operations in Banking and Finance WNS Global Services is hiring for leadership positions focused on banking and finance operations in Quezon City. These roles call for individuals who bring strategic insight, a commitment to strong processes, and experience guiding teams to meet ambitious goals. What We Look For Experience managing operations within banking or financial services Ability to drive performance and support continuous improvement Strategic mindset with a focus on results Join a team that values operational excellence and leadership in a key sector.

About the Role WNS Global Services is hiring for Operations Leadership roles focused on the travel sector in Quezon City. These positions involve guiding teams, improving processes, and supporting a culture of ongoing growth. What You Will Do Lead and support teams within travel operations Shape and execute strategies that improve customer experience and operational efficiency Champion continuous improvement initiatives Who We’re Looking For We seek professionals with experience in operations leadership, especially those comfortable working in environments where priorities can shift quickly. Strong communication and a focus on both people and process improvement will help drive success in this role.

Role Overview WNS Global Services is hiring for leadership positions within the Healthcare Operations division in Quezon City. These roles focus on guiding teams, managing daily operations, and driving improvements in healthcare service delivery. What You Will Do Oversee healthcare operations to maintain smooth, effective processes Implement strategies to increase efficiency and improve outcomes Lead and support teams to achieve quality goals Who We’re Looking For Experience managing operations, ideally in a healthcare setting Strong leadership skills and a focus on results Commitment to improving healthcare delivery

About the Role WNS Global Services is hiring for support roles in Training, Workforce, and Operations Leadership based in Libis, Quezon City. These positions focus on guiding teams, mentoring colleagues, and supporting operational goals that help deliver strong service to our clients. What You Will Do Lead and mentor team members in training, workforce management, or operations Promote operational excellence and support service delivery Contribute to ongoing process improvements Who We’re Looking For Experience or interest in training, workforce management, or operations leadership Comfort working in a busy, client-focused setting Commitment to continuous improvement and team development These roles offer the chance to make a real impact across our teams and client relationships.

Join our dynamic team at WNS Global Services as a Spanish Bilingual Specialist focused on the Banking and Finance Account. In this role, you will leverage your language skills to provide exceptional customer service and support to our clientele in the banking sector. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction, all while working in a fast-paced and collaborative environment.

Lead Operations in Insurance at WNS Global Services WNS Global Services is growing its operations leadership team in Quezon City, focused on the insurance sector. We are looking for leaders with a strong track record in managing teams and improving processes within busy settings. What You Will Do Guide teams to meet and exceed business goals Identify ways to improve operational efficiency Support and develop team members to deliver strong results Drive performance across key insurance operations Who We’re Looking For Experienced leaders with a background in operations Comfort working in the insurance industry or related sectors Strong focus on process improvement and team development Ability to adapt and guide teams through change

About the Role WNS Global Services is hiring for Support Roles focused on Training, Workforce Management (WFM), and Quality Assurance in Quezon City. These roles play a key part in strengthening customer service and improving how our teams operate. Main Responsibilities Work with multiple departments to support training programs, workforce planning, and quality checks. Help maintain high standards for service and operational performance. Contribute ideas and solutions to improve processes and outcomes. Who We’re Looking For Team players who communicate well across functions. People who care about quality and continuous improvement. Individuals ready to support training, workforce management, or quality assurance tasks as needed. WNS values fresh perspectives and commitment to delivering strong results. Join us in supporting teams that shape excellent customer experiences.

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday to Friday; 6 AM - 3 PM; Fixed weekends off

The Operations Manager plays a crucial role in guaranteeing exceptional service delivery to our clients by effectively leveraging strategies and resources. This position demands a strategic thinker who can utilize an array of tools to plan, analyze, and oversee departmental performance to foster growth and development.Key Responsibilities:Cultivating a company culture that promotes high performance and employee morale.Developing and leading high-performing teams through comprehensive coaching and support.Implementing and ensuring adherence to internal processes through quality control and KPI monitoring.Training and supporting team members to effectively engage in the operations planning process.Strategically planning and executing initiatives aimed at achieving growth through customer-centric collaboration, enhancing revenue through targeted business strategies.Creating and managing projects aligned with the vision of the CEO and executive team.Facilitating cross-functional collaboration across all business areas.

Work Arrangement: This position is 100% Onsite in Quezon City.Account Nature: Join our team providing UK Financial Customer Service.Shift Schedule: Shifting schedules aligned with UK time, including designated rest days.Essential Qualifications:Bachelor's Degree holder.At least 2 years of experience in US/UK banking operations and quality assurance within a call center or shared services environment.Mandatory experience in UK collections.A minimum of 2 years of contact center experience in the banking sector.Basic knowledge of quality methodologies such as Six Sigma, Lean, and Kaizen is essential.Outstanding communication skills along with effective feedback and coaching abilities.Key Responsibilities:Monitoring and Evaluation: Conducting audits of live or recorded interactions to assess agent performance, focusing on tone, empathy, accuracy, and adherence to established scripts or guidelines.Providing Feedback: Delivering constructive feedback to agents and coaching them for performance enhancement.Ensuring Compliance: Maintaining quality standards in line with regulations.Reporting and Analysis: Analyzing data to identify error trends, addressing low performance, and preparing reports for management review.Calibration Sessions: Engaging in meetings to ensure alignment among stakeholders regarding quality standards.

Role Overview WNS Global Services is hiring a Senior Group Manager - Operations for its Quezon City location. This leader will guide the operations team, shape operational strategies, and focus on efficiency gains. The position plays a key part in delivering high-quality service to clients and building a culture centered on excellence and ongoing improvement.

Join WNS Global Services as a Senior Group Manager - Operations and lead innovative operational strategies that drive efficiency and growth.In this pivotal role, you will oversee a team of managers and ensure operational excellence across various departments. Your expertise will be crucial in developing processes that enhance productivity and customer satisfaction.

Work Setup: OnsiteWork Location: Cubao, Quezon CityShift: Monday-Friday; 8pm - 5am or 11pm - 8am (final schedule to be discussed with the Hiring Manager); Fixed weekends offEssential Requirements:Minimum of 2 years of relevant experienceProven ability to manage multiple teams simultaneously, including compliance and performance oversightFamiliarity with technology productsExperience in the BPO industry, specifically with B2B clients in the US marketExceptional English communication skillsCollege education with Transcript of Records (TOR)Key Responsibilities:Oversee daily operations across Product, Project, IT, and Accounting teams to ensure optimal performance in alignment with organizational objectives.Assess operational processes to identify areas for growth and lead cross-functional projects to ensure timely completion.Collaborate with IT and Accounting departments to enhance systems and maintain financial accuracy.Create and implement operational policies, manage resources and timelines, and encourage continuous improvement initiatives.Promote effective communication and teamwork to build a cohesive, high-achieving organization.

Role Overview WNS Global Services seeks a Healthcare Operations Supervisor/Manager to guide daily operations for healthcare support teams in Quezon City. This leadership position focuses on maintaining high service standards and compliance across all activities. Main Responsibilities Supervise and mentor a team of healthcare professionals Oversee workflow and manage team schedules Identify and implement process improvements to boost efficiency Monitor performance metrics and address gaps Promote a collaborative, high-performance team culture Ensure adherence to industry standards and company policies What Success Looks Like Consistent delivery of quality healthcare support services Effective coaching and development of team members Ongoing improvements in operational processes Strong compliance with healthcare regulations

Role Overview Fredley Group of Companies is hiring a CCTV Operator in Quezon City. This position plays a key part in keeping our facilities secure by monitoring surveillance footage and supporting our safety protocols. What You Will Do Monitor live and recorded CCTV footage for unusual activity or security concerns Help maintain a safe environment by reporting incidents promptly Work closely with the security team to address and resolve issues as they arise Location Quezon City

Role Overview WNS Global Services is hiring a Project Manager in Quezon City to focus on IT and RPA support projects. This role calls for someone who brings energy and leadership, ready to guide teams and deliver results. What You Will Do Oversee project timelines and deliverables for IT and RPA support initiatives Coordinate with stakeholders to align on project goals and progress Drive projects forward, ensuring objectives are met efficiently Location Quezon City

Start Date: ASAPType of Support: VoiceWork Arrangement: 100% Onsite (Quezon City)Nature of the Account: UK Financial CollectionsShift Schedule | Restdays: Shifting schedules, UK time

Role Overview WNS Global Services is looking for a Shipping and Logistics Specialist to join the team at the Eastwood site in Quezon City. This position focuses on managing shipping and logistics operations to support timely and accurate delivery of goods. What You Will Do Oversee daily shipping and logistics activities for the site Work with other departments to coordinate shipments and deliveries Identify ways to improve supply chain processes and efficiency Help maintain strong service standards and client satisfaction Location Eastwood, Quezon City

Are you a detail-oriented accountant looking to take the next step in your career? Join our vibrant team at Manila Recruitment, where we value innovation, integrity, and growth. As an accountant, you will play a crucial role in managing financial records, ensuring compliance, and providing insightful financial analysis to support business decisions.Your responsibilities will include preparing financial statements, conducting audits, and collaborating with cross-functional teams to improve financial processes. If you possess strong analytical skills and a passion for numbers, we want to hear from you!

The Mid-Level Operations Analyst plays a crucial role in our organization by collecting, organizing, interpreting, and analyzing complex data sets. The ideal candidate will be proficient in ensuring data integrity through scrubbing and documentation, as well as generating insightful queries, views, and reports to inform business decisions.