Customer Success Engineer at WalkMe | Raleigh

WalkMe, a subsidiary of SAP, has set the standard for Digital Adoption Platforms (DAP), allowing business leaders to fully leverage technology in today's intricate digital realm. With WalkMe's innovative features—guidance, engagement, insights, and automation—employees enhance their productivity, executives gain deeper insights into digital usage, and organi…

WalkMe, a subsidiary of SAP, is at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to fully leverage technology in today's intricate digital environment. By utilizing WalkMe's innovative features—guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with deeper visibility into digital utilization, and optimize their digital resources, all contributing to successful digital transformation.The synergy between SAP and WalkMe creates a transformative partnership that enhances the digital transformation landscape. This collaboration helps businesses realize the full potential of SAP's comprehensive ERP solutions while improving user experience and productivity through WalkMe's user-friendly digital adoption platform.We invite applications for the role of Customer Success Engineering (CSE) Manager, tasked with leading, developing, and empowering a high-performing CSE team. This pivotal position will oversee service delivery, customer success outcomes, capacity planning, and operational excellence—driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set high standards for solution advisory excellence, advancing a proactive approach where engineers harness insights, anticipate challenges, mitigate escalations, and expedite customer success. This role requires a blend of leadership, delivery management, enablement strategy, and cross-functional collaboration.

Join WalkMe, a trailblazer in the Digital Adoption Platform (DAP) arena, as we empower businesses to navigate and leverage technology in an ever-evolving digital landscape. With our innovative features—guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with in-depth visibility into digital interactions, and optimize their digital assets to successfully drive transformation.In partnership with SAP, WalkMe is redefining the digital transformation narrative, enabling businesses to unlock the full potential of SAP's comprehensive ERP solutions while elevating user experience through our user-friendly digital adoption platform.As a Senior Professional Services Consultant at WalkMe, you'll play a critical role in implementing our platform for diverse clients. We seek a dynamic and enthusiastic team player who will collaborate with clients to design and develop tailored solutions that enrich user experiences across various platforms. The ideal candidate is passionate about technology, adept at problem-solving, and dedicated to ensuring customer success. You will report directly to a Professional Services Manager.

WalkMe, now part of SAP, supports organizations in overcoming digital friction and managing technology change. With a client base that includes over 1,600 companies, among them 55 Fortune 100 and 6 Fortune 10 organizations, WalkMe continues to shape how enterprises interact with technology. Role overview This Senior Legal Counsel position is based in Raleigh and focuses on leading commercial transactions for a technology-driven business. The role involves working closely with colleagues across the company to support business goals while managing legal risk. What you will do Lead and negotiate complex technology transactions Advise on intellectual property licensing matters Draft and review software-as-a-service (SaaS) agreements Act as a strategic partner in deal-making, balancing business needs with risk management Requirements Extensive experience in technology transactions Strong background in intellectual property licensing Proven ability to handle SaaS agreements Demonstrated business acumen and skill in managing risk

WalkMe, a subsidiary of SAP, is at the forefront of Digital Adoption, providing innovative solutions that empower organizations to fully leverage technology in today's intricate digital environment. Through our unique features—guidance, engagement, insights, and automation—employees enhance their efficiency, executives achieve better visibility into digital engagement, and organizations optimize their digital assets, paving the way for successful digital transformations.Our partnership with SAP is transformative, enabling businesses to unlock the full potential of SAP's powerful ERP solutions while simultaneously improving user experience and productivity with WalkMe's user-friendly digital adoption platform.We are in search of an enthusiastic Senior Field Marketing Manager to lead and implement our integrated marketing strategy through targeted initiatives and events across the Eastern U.S. and Canada. Reporting directly to the Sr. Director of Field Marketing, this role requires a proactive, data-driven marketing leader who not only plans events but also takes full ownership of their region's marketing efforts. The ideal candidate will develop and execute comprehensive go-to-market strategies that align with overarching business goals, collaborate extensively with sales, technical, and customer success teams, and enhance both inbound and outbound funnel performance. In this role, you will serve as the primary advocate for WalkMe’s brand, driving demand generation and customer engagement within your region.

Join WalkMe, an SAP company that pioneered the Digital Adoption Platform (DAP), empowering business leaders to fully leverage technology in today’s intricate digital environment. By utilizing WalkMe’s innovative features—guidance, engagement, insights, and automation—employees enhance their efficiency, executives gain deeper visibility into digital usage, and organizations maximize their digital resources, facilitating successful digital transformation.Our partnership with SAP is a game-changer, enabling businesses to unlock the immense potential of SAP's powerful ERP solutions while simultaneously improving user experience and productivity through WalkMe’s user-friendly digital adoption platform.As the Senior Product Marketing Manager for AI, you will spearhead the go-to-market (GTM) strategy and positioning of WalkMe’s generative and agentic AI capabilities. Your role involves crafting distinct programs, packaging, and messaging that resonates with customers, analysts, and partners alike.With over a decade of assisting customers in optimizing their technology stacks, WalkMe is uniquely positioned to play a pivotal orchestration role in AI transformation across global enterprises. You will be at the cutting edge of introducing new agentic products to market that integrate applications to perform tasks that were previously unattainable. Collaborating closely with our product and R&D teams, you will help shape our product strategy and launch new features that will elevate human productivity to unprecedented levels. Additionally, you will work alongside global GTM teams in Sales and Customer Success to effectively position WalkMe's AI solutions for enduring success.

WalkMe, a pioneering company under SAP, has transformed the landscape of digital adoption through its innovative Digital Adoption Platform (DAP). This platform empowers business leaders to leverage technology effectively in a multifaceted digital environment. By utilizing WalkMe's suite of features—guidance, engagement, insights, and automation—employees can enhance their productivity, executives can achieve deeper visibility into digital usage, and organizations can optimize their digital assets, thereby facilitating successful digital transformation.Our partnership with SAP enriches the digital transformation journey, enabling businesses to unlock the full potential of SAP’s comprehensive ERP solutions while seamlessly improving user experience and productivity through WalkMe’s user-friendly digital adoption platform.We are seeking a strategic and systems-oriented Director of Marketing Operations who will spearhead and manage our AI-driven marketing technology ecosystem. In this pivotal role, you will be an integral part of the Marketing Operations team, responsible for shaping our MarTech strategy and integrations, ensuring data governance and CRM integrity, and enabling go-to-market initiatives. Your efforts will empower our marketing and sales teams to operate more intelligently, efficiently, and predictably.

Join WalkMe, an innovative SAP company that has transformed the Digital Adoption Platform (DAP) landscape, empowering business leaders to navigate the complexities of modern technology. Our platform enhances employee efficiency through features like guidance, engagement, insights, and automation, while providing executives with enhanced visibility into digital usage to optimize their digital assets and drive effective digital transformation.In partnership with SAP, WalkMe is revolutionizing the digital transformation journey, enabling businesses to unlock the full potential of SAP's robust ERP solutions and significantly improve user experience and productivity through our intuitive DAP.As a Senior Professional Services Consultant, you will play a vital role in implementing our cutting-edge solutions for clients. We seek a dedicated and enthusiastic team member who will collaborate with our customers to design and develop solutions that enhance user experiences across various platforms and websites. If you possess a passion for technology, solution-oriented thinking, and a commitment to customer success, we want to hear from you! This position reports to the Professional Services Manager.

WalkMe, an SAP company, has been at the forefront of digital transformation with its innovative Digital Adoption Platform (DAP). Our platform empowers business leaders to effectively leverage technology in today’s intricate digital landscape, enhancing employee efficiency, providing executives with in-depth visibility into digital usage, and maximizing organizational digital assets for successful transformation.In partnership with SAP, we are transforming the digital adoption journey by unlocking the full potential of SAP’s powerful ERP solutions, while simultaneously enhancing user experience and productivity through our intuitive platform.As we expand into AI-integrated in-app digital learning, we are on the lookout for a Senior Marketing Programs Manager to spearhead and scale the comprehensive marketing initiatives for our latest product, WalkMe Learning Arc.This is a dynamic, hands-on senior role suited for a builder who thrives in a startup environment within a global organization. You will excel in navigating ambiguity and scaling an innovative product within a well-established category, challenging the status quo and reshaping buyer expectations.You will oversee the full-funnel strategy and execution for WalkMe Learning Arc, closely collaborating with Product Marketing, Growth, Sales, and Customer Marketing teams to design, test, and scale integrated programs that drive awareness, adoption, and pipeline development. Your insights will help define excellence as this product evolves.Why This Role MattersWalkMe Learning Arc represents a significant strategic investment and introduces a new category for our company. You will play a pivotal role in establishing its market presence, driving adoption, and generating revenue for a rapidly growing solution that resides at the intersection of digital learning, AI, and workflow orchestration.If you are passionate about building programs from the ground up and shaping the future of in-app learning, we invite you to connect with us.

WalkMe is seeking a dynamic and results-driven Customer Engagement Manager to enhance our customer relationships and drive engagement strategies. In this role, you will collaborate with various teams to develop initiatives that improve customer satisfaction and loyalty. Your expertise will help us understand customer needs, tailor our services, and ensure that our clients achieve their desired outcomes.

Join Our Team as a Senior Integrated Marketing Programs ManagerWalkMe is seeking a dynamic and experienced Senior Integrated Marketing Programs Manager to lead our Customer Lifecycle initiatives. In this role, you will develop and execute integrated marketing strategies that enhance customer engagement and drive retention. You will collaborate with cross-functional teams to create impactful marketing campaigns that resonate with our audience and contribute to our growth.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in everything we do, ensuring our actions reflect our commitment to quality and care. With ambition and dedication, we tackle challenges together as a cohesive team. Joining Appian means becoming part of a passionate group focused on achieving significant goals through collaboration.We are currently in search of a Customer Success Manager to enhance our team. In this pivotal role, you will act as a strategic advisor, enabling prominent organizations to revolutionize their operations via process applications developed on Appian’s innovative software platform, which incorporates AI, robotic automation, Data Fabric, and other cutting-edge technologies. You will develop a profound understanding of our clients’ business objectives, fostering meaningful connections with stakeholders at various levels and establishing yourself as a trusted advisor and advocate for their success.Your role will involve merging your insights into customer needs with your business and technical acumen, alongside your deepening knowledge of Appian's capabilities. You will empower customers to realize their distinct goals through collaborative engagements with both internal and external partners. As a Customer Success Manager, you will ensure progress toward key customer outcomes, while identifying and mitigating potential risks to customer success across various domains, including business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and define each customer’s business objectives, converting them into prioritized, actionable plans, and drive execution alongside stakeholders.Facilitate customer adoption by empowering clients to independently build, manage, and scale their Appian applications and solutions.Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with customers’ dynamic business strategies.Spot opportunities to broaden Appian's presence and present compelling, data-driven business value cases for further investment.Monitor overall account health, proactively addressing risks and eliminating obstacles to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and lasting impact.Develop in-depth expertise in Appian’s products, implementation strategies, and best practices to guide clients effectively.Recommend process enhancements and technological solutions, including AI, that promote efficiency and business value.Communicate confidently with stakeholders, providing insights and updates as needed.

At Rezilient, we are transforming primary care by making it more accessible, seamless, and centered around patients. Through our innovative CloudClinic model, we integrate virtual provider visits with cutting-edge, technology-enabled infrastructure to deliver timely and personalized care. As we expand our footprint in the Raleigh market, we are in search of a data-driven leader with significant experience in healthcare delivery to bolster one of our key health system partnerships.In this pivotal role, you will be the primary on-site Customer Success representative for Rezilient in Raleigh, playing an integral part in a collaborative team that partners with a top local health system. While our broader Customer Success team operates from St. Louis, your local presence will focus on building relationships, driving engagement, and ensuring that our care model creates a significant impact within the communities we serve.This position is perfect for individuals who excel in dynamic environments and enjoy the balance of autonomy and teamwork. You will work closely with our colleagues in the St. Louis Customer Success team, along with Sales, Growth, and Clinical Operations, to enhance member engagement, strengthen client partnerships, and support Rezilient’s growth in the region.

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

Role Overview WalkMe is hiring a Partner Business Manager in Raleigh. This role focuses on building and managing strategic partnerships to strengthen client solutions and support company growth. What You Will Do Develop and maintain relationships with key partners Identify new business opportunities through partner channels Collaborate with internal teams to expand WalkMe’s market reach Support partner initiatives that enhance client offerings

WalkMe, a proud member of the SAP family, has revolutionized the way organizations approach digital transformation with our pioneering Digital Adoption Platform (DAP). Our innovative platform empowers business leaders to fully leverage technology in today’s intricate digital environment. By harnessing the power of WalkMe's capabilities—comprising guidance, engagement, insights, and automation—employees enhance their productivity, executives gain deeper visibility into digital usage, and organizations optimize their digital assets to achieve successful transformations.In partnership with SAP, WalkMe transforms the digital transformation landscape. This collaboration enables businesses to unlock the full potential of SAP’s comprehensive ERP solutions while significantly improving user experience and productivity through WalkMe’s intuitive platform.As a Senior Solution Advisor, you will report directly to the Director of Solution Advisory within the Solution Advisory team. Your primary responsibility will be to lead intricate technical evaluations for customers in the SLED (State and Local Government & Education) and Utilities sectors, effectively translating critical business challenges into impactful WalkMe solutions. Your success will hinge on your ability to serve as a senior technical advisor, facilitate executive-level discovery sessions, and shape solution strategies throughout extensive, multi-stakeholder sales cycles.

Relay is revolutionizing the physical economy with our Intelligent System of Action. In a world where the digital transformation often overlooks deskless workers, we are committed to bridging that divide by converting traditional frontline operations into a data-driven, AI-enhanced ecosystem. Our mission transcends merely selling radios; we are laying the digital groundwork for the 80% of the global workforce engaged outside of traditional office environments. Joining Relay is a thrilling opportunity as we have recently been recognized, ranking #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. Why Choose Relay? Proven Success: Be part of a rapidly growing company trusted by over 10% of the Fortune 500 and several Fortune 100 organizations. Significant Impact: With 47% of our revenue derived from customers contributing over $100K annually and a remarkable 135% Net Revenue Retention (NRR), you will be joining a company dedicated to value creation. Leading-Edge Innovation: The Relay platform generates 1 billion new data points weekly and includes award-winning AI tools like TeamTranslate™, which has experienced 500% year-over-year growth. Exceptional Leadership: Our outstanding executive team has been strengthened by seasoned leaders to guide us towards our next major achievements. The Relay Culture: Enjoy working at our amenity-rich Raleigh campus, featuring a fitness center and sports courts, with comprehensive health insurance coverage and a team committed to your

Join MaintainX as an Enterprise Customer Success Manager, where you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative solutions. You will be the trusted advisor to our clients, guiding them through successful onboarding, providing ongoing support, and driving product adoption.Your expertise in customer success will help our clients maximize the value of our services, leading to increased customer satisfaction and retention. In this dynamic role, you will collaborate with cross-functional teams and use your strategic thinking to advocate for our clients' needs.

WalkMe, part of the SAP family, pioneered the digital adoption space and continues to shape how organizations handle technology change. With a client base that includes more than 1,600 organizations, among them 55 Fortune 100 and 6 Fortune 10 companies, WalkMe focuses on removing digital friction so teams can work smarter and adapt quickly. The HR Operations Specialist role in Raleigh supports over 1,000 employees worldwide. This position reports to the Global HR Operations Manager and works closely with a global HR team. Role overview This role centers on managing key employee lifecycle events. Responsibilities include onboarding, benefits administration, compliance, and resource management. The work goes beyond standard HR administration, aiming to create a strong employee experience and support ongoing HR process improvements. What you will do Support onboarding and offboarding processes for employees Administer benefits and ensure compliance with relevant policies Assist with resource management across the organization Work as part of a global HR team to deliver consistent support What we look for Experience in HR operations or a related field Strong attention to detail, with a focus on both people and processes Interest in improving employee experience and HR practices Comfort working in a global, innovative environment

Join MaintainX as a Customer Success Manager and play a crucial role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the primary point of contact for our clients, fostering strong relationships and guiding them through the onboarding process and beyond. Your expertise in customer success will help clients maximize their use of our platform, driving satisfaction and retention.