Customer Success Manager II - Industrial Markets

Relay is at the forefront of revolutionizing the physical economy through our Intelligent System of Action. As we bridge the gap left by the digital revolution for the deskless workforce, we are not merely selling radios; we are creating a data-rich, AI-enhanced ecosystem that empowers the 80% of the global workforce who operate outside of traditional desk e…

Relay is revolutionizing the physical economy with our Intelligent System of Action. In a world where the digital transformation often overlooks deskless workers, we are committed to bridging that divide by converting traditional frontline operations into a data-driven, AI-enhanced ecosystem. Our mission transcends merely selling radios; we are laying the digital groundwork for the 80% of the global workforce engaged outside of traditional office environments. Joining Relay is a thrilling opportunity as we have recently been recognized, ranking #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. Why Choose Relay? Proven Success: Be part of a rapidly growing company trusted by over 10% of the Fortune 500 and several Fortune 100 organizations. Significant Impact: With 47% of our revenue derived from customers contributing over $100K annually and a remarkable 135% Net Revenue Retention (NRR), you will be joining a company dedicated to value creation. Leading-Edge Innovation: The Relay platform generates 1 billion new data points weekly and includes award-winning AI tools like TeamTranslate™, which has experienced 500% year-over-year growth. Exceptional Leadership: Our outstanding executive team has been strengthened by seasoned leaders to guide us towards our next major achievements. The Relay Culture: Enjoy working at our amenity-rich Raleigh campus, featuring a fitness center and sports courts, with comprehensive health insurance coverage and a team committed to your

Join MaintainX as an Enterprise Customer Success Manager, where you will play a pivotal role in ensuring our enterprise clients achieve their desired outcomes through our innovative solutions. You will be the trusted advisor to our clients, guiding them through successful onboarding, providing ongoing support, and driving product adoption.Your expertise in customer success will help our clients maximize the value of our services, leading to increased customer satisfaction and retention. In this dynamic role, you will collaborate with cross-functional teams and use your strategic thinking to advocate for our clients' needs.

Join RelayPro as a Customer Success Specialist II in the Hospitality sector, where you will be pivotal in ensuring customer satisfaction and fostering long-term relationships. In this dynamic role, you will interact with clients to understand their needs, provide tailored solutions, and ensure they maximize the value of our services.

Join MaintainX as a Customer Success Manager and play a crucial role in ensuring our clients achieve their desired outcomes while using our innovative solutions. You will be the primary point of contact for our clients, fostering strong relationships and guiding them through the onboarding process and beyond. Your expertise in customer success will help clients maximize their use of our platform, driving satisfaction and retention.

Are you passionate about driving customer success and strategic partnerships? Join Bandwidth as a Strategic Customer Success Manager! In this pivotal role, you will work closely with our clients to ensure they maximize the value of our communication solutions. Your strategic insight will help foster long-term relationships, enhance customer satisfaction, and drive product adoption.

Join RelayPro as a Customer Success Manager I in the Hospitality sector, where you will play a pivotal role in ensuring our clients achieve maximum value from our products and services. You will be responsible for cultivating strong relationships with our customers, understanding their needs, and providing tailored solutions to enhance their experience. Your efforts will directly contribute to their success and satisfaction.

At Appian, our core values of Intensity and Excellence shape our identity. We uphold high standards in everything we do, ensuring our actions reflect our commitment to quality and care. With ambition and dedication, we tackle challenges together as a cohesive team. Joining Appian means becoming part of a passionate group focused on achieving significant goals through collaboration.We are currently in search of a Customer Success Manager to enhance our team. In this pivotal role, you will act as a strategic advisor, enabling prominent organizations to revolutionize their operations via process applications developed on Appian’s innovative software platform, which incorporates AI, robotic automation, Data Fabric, and other cutting-edge technologies. You will develop a profound understanding of our clients’ business objectives, fostering meaningful connections with stakeholders at various levels and establishing yourself as a trusted advisor and advocate for their success.Your role will involve merging your insights into customer needs with your business and technical acumen, alongside your deepening knowledge of Appian's capabilities. You will empower customers to realize their distinct goals through collaborative engagements with both internal and external partners. As a Customer Success Manager, you will ensure progress toward key customer outcomes, while identifying and mitigating potential risks to customer success across various domains, including business, program, implementation, technical, project, adoption, and engagement.Key Responsibilities:Identify and define each customer’s business objectives, converting them into prioritized, actionable plans, and drive execution alongside stakeholders.Facilitate customer adoption by empowering clients to independently build, manage, and scale their Appian applications and solutions.Position yourself as a strategic partner and trusted advisor by aligning Appian’s capabilities with customers’ dynamic business strategies.Spot opportunities to broaden Appian's presence and present compelling, data-driven business value cases for further investment.Monitor overall account health, proactively addressing risks and eliminating obstacles to successful adoption and sustainable growth.Create joint roadmaps and success plans that yield measurable outcomes and lasting impact.Develop in-depth expertise in Appian’s products, implementation strategies, and best practices to guide clients effectively.Recommend process enhancements and technological solutions, including AI, that promote efficiency and business value.Communicate confidently with stakeholders, providing insights and updates as needed.

At Veeva Systems, we are driven by a mission to enhance the life sciences industry, enabling companies to deliver therapies to patients more swiftly. As a leader in the industry cloud space, we have achieved remarkable growth, surpassing $3 billion in revenue in our most recent fiscal year, with an exciting trajectory ahead. Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—guide our operations. In 2021, we made history by becoming a public benefit corporation (PBC), which legally obligates us to consider the interests of our customers, employees, society, and investors equally. As a Work Anywhere company, we provide the flexibility to work remotely or from the office, allowing you to thrive in your preferred work setting. Join us in transforming the life sciences sector and making a positive impact on our customers, employees, and communities.

WalkMe, a subsidiary of SAP, is at the forefront of the Digital Adoption Platform (DAP) revolution, empowering business leaders to fully leverage technology in today's intricate digital environment. By utilizing WalkMe's innovative features—guidance, engagement, insights, and automation—organizations can enhance employee productivity, provide executives with deeper visibility into digital utilization, and optimize their digital resources, all contributing to successful digital transformation.The synergy between SAP and WalkMe creates a transformative partnership that enhances the digital transformation landscape. This collaboration helps businesses realize the full potential of SAP's comprehensive ERP solutions while improving user experience and productivity through WalkMe's user-friendly digital adoption platform.We invite applications for the role of Customer Success Engineering (CSE) Manager, tasked with leading, developing, and empowering a high-performing CSE team. This pivotal position will oversee service delivery, customer success outcomes, capacity planning, and operational excellence—driving adoption, value realization, retention, and strategic impact across enterprise accounts. The CSE Manager will set high standards for solution advisory excellence, advancing a proactive approach where engineers harness insights, anticipate challenges, mitigate escalations, and expedite customer success. This role requires a blend of leadership, delivery management, enablement strategy, and cross-functional collaboration.

Role overview Lucid Software Inc. is hiring a Senior Customer Success Manager focused on cloud solutions in Raleigh, NC. This role centers on working closely with clients to help them get the most out of Lucid’s cloud products. Building strong relationships and encouraging continued use of these offerings are key parts of the job.

At Rezilient, we are transforming primary care by making it more accessible, seamless, and centered around patients. Through our innovative CloudClinic model, we integrate virtual provider visits with cutting-edge, technology-enabled infrastructure to deliver timely and personalized care. As we expand our footprint in the Raleigh market, we are in search of a data-driven leader with significant experience in healthcare delivery to bolster one of our key health system partnerships.In this pivotal role, you will be the primary on-site Customer Success representative for Rezilient in Raleigh, playing an integral part in a collaborative team that partners with a top local health system. While our broader Customer Success team operates from St. Louis, your local presence will focus on building relationships, driving engagement, and ensuring that our care model creates a significant impact within the communities we serve.This position is perfect for individuals who excel in dynamic environments and enjoy the balance of autonomy and teamwork. You will work closely with our colleagues in the St. Louis Customer Success team, along with Sales, Growth, and Clinical Operations, to enhance member engagement, strengthen client partnerships, and support Rezilient’s growth in the region.

Relay is redefining the Intelligent System of Action for the physical economy. While the digital revolution has often overlooked the deskless workforce, we are addressing this gap by transforming traditional frontline operations into a data-rich, AI-driven ecosystem. Our mission extends beyond selling radios; we are laying the digital groundwork for the 80% of the global workforce that operates away from a desk. Joining Relay at this moment is exhilarating, especially as we have recently secured the position of #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. Why Choose Relay? A Proven Leader: Become part of a rapidly growing company trusted by more than 10% of the Fortune 500 and a significant number of the Fortune 100. High Value, High Impact: With 47% of our revenue generated from customers with $100K+ ARR and boasting a 135% Net Revenue Retention (NRR), you are joining a company that prioritizes value creation. Innovative Market Leader: The Relay platform generates 1 billion new data points every week and features award-winning AI tools such as TeamTranslate™, which has experienced a 500% year-over-year growth. World-Class Leadership: Our exceptional C-suite team is further strengthened by new leaders who are dedicated to driving our next major milestones. Relay Culture: Work from our amenity-rich campus in Raleigh, which includes a fitness center and sports courts, while enjoying 100% paid health insurance and a team committed to ensuring you have the "Best Work In My Life" (BWIML). If you are passionate about technology, eager to create a positive impact, and want to align your work with a larger mission that is shaping the future of frontline work, we invite you to explore exciting opportunities at Relay! Role Overview We are on the lookout for our first Senior Manager, Customer Success Onboarding Center of Excellence. This is a foundational leadership role suited for a proven builder. As we expand our reach from Hospitality into Industrial sectors, including Manufacturing & Logistics and Healthcare, our "bottoms-up" Enterprise Multi-Site approach necessitates a sophisticated and scalable framework that guarantees every new location begins with a "win." You will not be managing a legacy process; instead, you will architect the "People, Process, and Technology" needed to transition a customer from "Closed-Won" to "High-Adoption" across 10+ target markets and defined revenue models.

About Dataiku Dataiku provides a platform for enterprise AI, helping organizations design, deploy, and manage AI solutions. The platform supports analytics, machine learning, and AI agents, with a focus on transparency, collaboration, and control. Dataiku integrates with a range of data platforms and cloud services, enabling centralized governance across complex environments. Leading companies worldwide use Dataiku to operationalize AI and drive measurable business results. More about Dataiku can be found on their blog, LinkedIn, X, and YouTube. Role Overview: Senior Customer Success Engineer – North Region Dataiku places customer success at the center of its mission. The Senior Customer Success Engineer (CSE) joins the Solutions Engineering team to help clients achieve strong results with business analytics, AI/ML, and Generative AI. This position is based in the United States, with a focus on the North Region, including Raleigh. This role combines technical programming with consultative engagement. The CSE works directly with clients to promote product adoption and improve user experience. Collaboration with Account Executives, Sales Engineers, and Professional Services is key to supporting end-user adoption and satisfaction. What You Will Do Work with Dataiku clients to support onboarding, drive user adoption, and increase retention and satisfaction. Share deep technical knowledge of the Dataiku platform and guide clients on best practices. Understand client business needs and objectives to help them succeed with Dataiku products and services. Lead demonstrations of new features and co-host hands-on workshops with Sales Engineers.

Join CRB as an Industrial Engineer II, where your expertise will be pivotal in enhancing our engineering processes and solutions. You will collaborate with cross-functional teams to drive efficiency, improve workflows, and implement innovative solutions that align with our project goals. In this role, you will leverage your analytical skills to analyze data, support project management, and ensure the successful execution of engineering initiatives.

Amplitude seeks a Senior Technical Success Manager to support major clients across the East Region. This role centers on guiding customers through technical implementations and ensuring they achieve their goals with Amplitude’s products. Building strong, long-term relationships with clients is a key part of the work. What you will do Work directly with major customers to help them use Amplitude’s products effectively Guide clients through technical implementation steps and address their needs Develop and maintain trusted relationships to support ongoing customer success Location This position is open to candidates based in Arlington, VA; Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Dallas, TX; Hartford, CT; Houston, TX; Indianapolis, IN; Kansas City, MO; Minneapolis, MN; Nashville, TN; New Haven, CT; New York, NY; Philadelphia, PA; Raleigh, NC; St Louis, MO; or remote within the East Region.

Join Our Team as a Senior Integrated Marketing Programs ManagerWalkMe is seeking a dynamic and experienced Senior Integrated Marketing Programs Manager to lead our Customer Lifecycle initiatives. In this role, you will develop and execute integrated marketing strategies that enhance customer engagement and drive retention. You will collaborate with cross-functional teams to create impactful marketing campaigns that resonate with our audience and contribute to our growth.

WalkMe is seeking a dynamic and results-driven Customer Engagement Manager to enhance our customer relationships and drive engagement strategies. In this role, you will collaborate with various teams to develop initiatives that improve customer satisfaction and loyalty. Your expertise will help us understand customer needs, tailor our services, and ensure that our clients achieve their desired outcomes.

Relay is at the forefront of revolutionizing the physical economy through our Intelligent System of Action. In a world where the digital transformation has often overlooked deskless workers, we are bridging that divide by evolving traditional frontline operations into a data-driven, AI-enhanced environment. Our mission transcends merely selling radios; we are laying down the digital groundwork for the 80% of the global workforce that operates away from desks. Joining Relay comes at a thrilling juncture, especially as we have recently earned the #175 spot on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. Why Choose Relay? A Proven Leader: Become part of a rapidly growing company that is trusted by over 10% of the Fortune 500 and numerous Fortune 100 companies. High Value and Impact: With 47% of our revenue derived from $100K+ ARR clients and a remarkable 135% Net Revenue Retention (NRR), you will contribute to a company that prioritizes value creation. Innovative Solutions: Our Relay platform generates a staggering 1 billion new data points weekly and boasts award-winning AI tools such as TeamTranslate™, which has experienced 500% YoY growth. Exceptional Leadership: Our already impressive leadership team has been enhanced to guide us toward achieving our next significant milestones. Vibrant Culture: Work from our amenity-rich campus in Raleigh, featuring a fitness center and sports courts, alongside 100% paid health insurance and a commitment to fostering the "Best Work In My Life" (BWIML) environment. If you are passionate about technology, eager to make a significant impact, and excited to align your work with a larger mission in a company that is pioneering the future of frontline work, we invite you to explore opportunities with Relay! This is a full-time, in-office role based in our Raleigh, NC headquarters, requiring 5 days per week in the company office (Monday - Friday). As a Customer Operations Systems Manager at Relay, Inc., you will take the lead in implementing and optimizing strategic technology solutions tailored for our Customer Organization, which includes Customer Success and Customer Support. Reporting to the Senior Manager of Customer Operations Technology, you will execute the vision for our technology stack, enhancing system efficiency, automating workflows, and empowering our customer-facing teams. This role necessitates a combination of deep technical knowledge, outstanding problem-solving abilities, a collaborative approach, and a passion for utilizing technology, including artificial intelligence.

WalkMe, a subsidiary of SAP, has set the standard for Digital Adoption Platforms (DAP), allowing business leaders to fully leverage technology in today's intricate digital realm. With WalkMe's innovative features—guidance, engagement, insights, and automation—employees enhance their productivity, executives gain deeper insights into digital usage, and organizations optimize their digital resources, fostering effective digital transformation.In partnership with SAP, WalkMe is redefining the digital transformation landscape. This collaboration empowers businesses to unlock the full potential of SAP's powerful ERP solutions while seamlessly improving user experience and productivity through WalkMe's user-friendly digital adoption platform.As a Customer Success Engineer, you will blend advisory services, implementation expertise, and proactive engagement to promote adoption, retention, and growth. Your proactive approach will involve analyzing reports, utilizing AI insights, and anticipating customer needs. This role serves as a vital link between product capabilities and business outcomes, acting as both a trusted advisor and a practical resource for strategic initiatives.