Qualifications
Key Responsibilities:Provide outstanding service and technical support to customers, ensuring a positive interaction. Develop and maintain comprehensive knowledge of our products to assist learners effectively. Analyze and resolve technical support requests promptly. Clearly communicate product features, updates, and solutions via email and phone. Collaborate with cross-functional teams to identify effective solutions for customer issues. Document all customer interactions in our CRM system, maintaining precise records of recurring issues. Maintain professionalism while managing multiple customer requests efficiently. Complete assigned projects and support initiatives within established timelines. Qualifications:Bachelor's Degree.1+ years of experience in a customer-facing role within a corporate environment. Strong written and verbal communication skills. Excellent analytical and troubleshooting capabilities. Ability to prioritize tasks and work efficiently. Energetic and positive personality, thriving both independently and in team settings. Detail-oriented with exceptional organizational skills. Quick learner who demonstrates initiative.
About the job
Join the Rosetta Stone Product Support Team at IXL Learning, a global leader in personalized learning solutions. We are on the lookout for a dynamic, customer-centric, and analytical individual to enhance the learning journey for our language learners. Our consumer-focused offerings empower individuals worldwide to achieve fluency and confidence in their language skills, providing them with the necessary support to thrive.
As a Customer Support Analyst, you will assist Rosetta Stone language learners with subscription inquiries, billing questions, and technical challenges. Your goal is to ensure our customers maximize their experience with our products.