Technical Customer Support Project Manager - Capital Equipment

Join our dynamic team at Syntegon Technology as a Technical Customer Support Project Manager specializing in capital equipment. In this pivotal role, you will be responsible for overseeing customer support projects, ensuring optimal performance and satisfaction.

Lucid Software Inc. seeks a Senior Technical Project Manager based in Raleigh, NC. This position guides major projects from planning through delivery, shaping how project management operates across the organization. Key responsibilities Lead significant projects that align with company objectives Collaborate with teams from multiple departments to deliver business solutions Contribute to improving project management processes and standards company-wide Collaboration This role works with colleagues from various areas of the business, ensuring projects meet both technical and organizational needs. The Senior Technical Project Manager serves as a connector between teams to keep efforts aligned and on track.

Rithum™ stands as the foremost trusted commerce network globally, enhancing the collaboration between brands, suppliers, and retailers to provide unparalleled e-commerce experiences. Our platform empowers brands and retailers to expedite growth, streamline operations across various channels, broaden product offerings, and maximize profit margins. Currently, over 40,000 companies rely on Rithum to expand their business across numerous channels, collectively generating over $50 billion in annual Gross Merchandise Value (GMV). Leveraging our commerce, marketing, and delivery solutions, our clients craft optimized consumer shopping journeys from start to finish.

As the Customer Support Manager at Alpha Insight Inc., you will lead our dedicated team in providing exceptional service to our valued clients. You will be responsible for shaping customer experience strategies, ensuring customer satisfaction, and driving continuous improvement in our support processes.

About the Role Bandwidth is hiring a Technical Support Analyst in Raleigh. This role serves as the first point of contact for customers, assisting with technical questions and troubleshooting issues related to Bandwidth's communications technology. What You Will Do Respond to customer inquiries and technical problems Diagnose and resolve issues to maintain customer satisfaction Apply technical knowledge to support Bandwidth’s communication services Location This position is based in Raleigh.

At Celonis, we are the global frontrunner in Process Intelligence technology and one of the fastest-growing SaaS companies worldwide. We recognize a significant chance to enhance productivity by integrating AI, data, and intelligence into core business processes—and we need your expertise to make it happen. Ready to embark on this journey with us?The Team:The Celonis Support Services team employs a robust 3-Level Support model, featuring a dedicated, highly-trained crew of Celonis experts stationed at our Celonis Support Center. Our support engineers are well-versed in the daily challenges organizations encounter when implementing Celonis software, enabling them to swiftly diagnose and address product-related inquiries while providing technical assistance for both our On-Premise and Cloud-based Execution Management System products. You will report directly to the Team Lead Customer Support and work out of our Raleigh, NC office.The Role:As a member of the 2nd Level Support Team, you will be responsible for delivering remote technical support to our global clientele and partners for all inquiries related to our software. You will serve as the crucial link between our customers, partners, and our customer success, delivery, development, and product management teams. We seek a passionate individual eager to master Celonis Process Intelligence Software and contribute to the growth of our Customer Support organization in Raleigh.Your Responsibilities:Deliver exceptional 2nd Level Support for customers utilizing Celonis On-Premise and Intelligent Business Cloud productsAct as the primary technical contact for our Premium Support CustomersManage, qualify, and resolve complex tickets escalated to 2nd Level according to our ITSM processesIdentify problems or defects for collaboration with the 3rd Level teamEnsure adherence to KPIs based on external Service Level Agreements and Organizational Level AgreementsEngage in regular Root Cause Analysis (RCA) cycles to enhance our Support Knowledge basePrepare and conduct Webcasts for customers and support teams on selected technical topicsCollaborate with customers using preferred communication channelsContribute to Continual Service Improvement (CSI) initiatives within Celonis and the Support OrganizationParticipate in on-call rotations as part of our global team.

We are seeking a dedicated Project Manager to join our team in Raleigh. This role is more aligned with a Project Management Assistant, Junior PM, or Project Coordinator, requiring a candidate who possesses a PMP certification (or is currently pursuing one) along with experience working within a PMO environment.The PMO plays a critical role in supporting project managers by assisting with project planning, financial oversight, and the tracking of risks, issues, and dependencies.Key Responsibilities:Project Planning:Structuring, scheduling, and leveling project plansAllocating resources effectivelyTracking dependenciesFinancial Management:Assisting in business case development and trackingMonitoring CapEx and fixed-price budgetsProviding project accounting, status updates, and forecastsControlling:Managing quality assuranceMonitoring and managing risks and issuesReporting & Communication:Delivering progress updates, status reports, and forecastsManaging exceptionsDeveloping communication strategies using tools like intranet, emails, and internal meetingsPM Coaching and Support

Position Overview:Arete Technologies, Inc. is actively seeking a dedicated Technical Timekeeping Support Specialist to facilitate the integration of the Kronos Time Management Solution at the DSOHF State Hospitals. This role is pivotal in providing essential technical and project administrative support during the onboarding phase for staff at Cherry Hospital and other DSOHF facilities.The successful contractor will work closely with the DSOHF IT Director and Project Manager, enabling the DSOHF Time Management System Operations team to concentrate on ongoing operational needs while minimizing project-related support demands.Key Responsibilities Include:Conducting ad hoc system reportingConfiguring and assigning report profilesManaging and scheduling interfacesProviding front-end technical support for helpdesk activitiesConfiguring system elements such as Navigator, Genies, and ProfilesPerforming data validation and audit tasksMonitoring and troubleshooting system performanceDocumenting change management processesTesting software applicationsSupporting the development and maintenance of Helpdesk Applications and Web Portals (including SharePoint)

Celonis specializes in Process Intelligence and pioneered Process Mining technology. The company develops enterprise SaaS solutions that use advanced AI and the Process Intelligence Graph to help organizations transform data into actionable strategies. Celonis is committed to increasing productivity and sustainability by integrating intelligence into business processes around the world. The Support Services team at Celonis operates with a structured 3-Level Support model. Based in the Support Center, this group includes experienced engineers who address the challenges organizations encounter when deploying Celonis software. Support engineers work with both On-Premise and Cloud-based Execution Management System products, focusing on fast diagnosis and resolution of technical issues. The Senior Customer Support Engineer position reports to the Team Lead of Customer Support and is ideally located in Raleigh, NC. Role overview This role is part of the 2nd Level Support Team and delivers remote technical support to global customers and partners. Acting as a bridge between customers, partners, and internal teams (including customer success, delivery, development, and product management), the Senior Customer Support Engineer is expected to deepen expertise in Process Intelligence Software and help grow Customer Support operations in Raleigh. Main responsibilities Deliver 2nd Level Support for Celonis On-Premise and Intelligent Business Cloud products. Act as the technical contact for Premium Support Customers. Receive, assess, resolve, and escalate complex support tickets in line with ITSM processes. Identify issues or defects and collaborate with the 3rd Level support team as needed. Achieve KPIs tied to external Service Level Agreements and Organizational Level Agreements. Participate in regular Root Cause Analysis cycles to strengthen the Support Knowledge Base. Prepare and deliver webcasts on technical topics for customers and support staff. Communicate with customers using their preferred channels. Contribute to Continual Service Improvement initiatives within Celonis.

Join Eupry and Transform Temperature Compliance in Pharma!Eupry is at the forefront of redefining how pharmaceutical and life science companies maintain temperature compliance through our innovative hardware-enabled SaaS solution. As we experience rapid growth and continue to onboard leading pharmaceutical organizations, we're seeking a seasoned Project Manager to enhance our Customer Relations team within the Project Management Office (PMO).This is a remarkable opportunity for a professional with extensive experience in the pharmaceutical sector to spearhead intricate customer implementations, refine our PMO processes, and lead impactful projects in a rapidly scaling international company.

Join Artech Information Systems LLC as a Senior IT Technical Support Analyst, where you will play a vital role in providing exceptional technical support to our clients. Your expertise will be essential in diagnosing and resolving complex IT issues, ensuring seamless operations and client satisfaction.You will collaborate with various teams to implement solutions, conduct training sessions, and contribute to the ongoing improvement of our support processes. This position offers an exciting opportunity to advance your career in a dynamic environment.

Join our dynamic team as a Technical Support Specialist, where you will provide expert assistance to clients utilizing Avaya and HEAT systems. In this role, you will troubleshoot technical issues, resolve customer inquiries, and ensure seamless operation of communication technologies. Your expertise will play a crucial role in enhancing customer satisfaction and operational efficiency.

Senior Project Engineer - Traffic and Technical Services Managerms consultants, inc.Raleigh, NCWe invite applications for a Senior Traffic Engineer to join our dynamic Transportation team in Raleigh, NC. In this pivotal role, you will collaborate closely with engineers, technicians, and administrative personnel to pursue, develop, and execute a variety of traffic engineering projects. You will engage with numerous team members across our Transportation Business Unit, fostering an environment of innovation and efficiency.About the Transportation Business UnitOur Transportation Business Unit delivers comprehensive engineering services tailored to a diverse range of projects, from major interstate systems to local municipal roads. We specialize in roadway and intersection design, corridor enhancements, bridge replacement and rehabilitation, along with environmental documentation. Our dedicated team of traffic, highway, structural, and environmental planning engineers work in unison to provide innovative, cost-effective, and sustainable transportation solutions.

Rithum connects brands, suppliers, and retailers in a global commerce network. The platform helps businesses grow, manage operations across channels, expand product lines, and improve margins. More than 40,000 companies use Rithum to reach new markets and drive over $50 billion in annual gross merchandise value. Rithum’s solutions support commerce, marketing, and delivery, helping clients shape strong consumer shopping experiences. Role overview The Technical Account Manager (TAM) partners with enterprise and strategic clients to provide technical guidance and hands-on support throughout their relationship with Rithum. This role works closely with the Client Success Manager, focusing on aligning technical solutions with each client’s business goals. TAMs help deliver smooth channel implementations and support ongoing platform optimization. What you will do Serve as the technical point of contact for assigned clients, building trust with both client and internal technical teams Collaborate with Client Success Managers to match technical solutions to business needs Support channel implementations and ensure clients get the most from the Rithum platform Drive long-term client success through scalable strategies and platform improvements Requirements Strong project management skills Comprehensive knowledge of Rithum’s products and services Ability to work effectively with both client and internal technical stakeholders

Your Opportunity Awaits at BeneschAt Benesch, a dynamic and diverse planning, engineering, and professional services firm, we are dedicated to transforming infrastructure and enhancing communities nationwide. Our mission is to create impactful spaces and connections that make a difference in people's lives.We value adaptability and responsiveness to client needs, coupled with the depth and breadth of our expertise. Joining our team means accessing extensive resources while also contributing your unique skills and insights.We believe in fostering an inclusive workplace where every voice is heard and valued. Research indicates that women and underrepresented groups often hesitate to apply unless they meet all qualifications. If you feel this resonates with you, we encourage you to apply—your perspective is important to us!Role OverviewWe are excited to offer a career opportunity for a Structural-Bridge Engineer eager to advance as a Technical Manager. In this pivotal role, you will lead project teams and engage in the planning and design of transportation infrastructure projects. You will be recognized as a subject matter expert, providing vital technical guidance to our staff to ensure project success and support the growth of our North Carolina Structural group.The ideal candidate will have a strong history of managing structural-bridge projects successfully, ensuring the production of high-quality engineering documents. Experience in mentoring and guiding staff in technical competencies is highly sought after.Work LocationThis position offers a hybrid work schedule, requiring in-office presence at our Cary office a minimum of three days each week.Your ImpactMentor staff and enhance their technical skills while executing projects.Oversee technical aspects of projects, determining necessary analyses and the most effective methods for execution (software, design assumptions, etc.).Conduct, review, and manage technical analysis and design, ensuring comprehensive design details.Regularly communicate technical progress and challenges to the Project Manager.Follow all internal protocols for quality assurance, documentation, and project tracking.Participate in additional project-related tasks as needed.

Why Join Us at Benesch?At Benesch, we are a dynamic, multi-disciplinary firm specializing in planning, engineering, and professional services. Our mission is to enhance infrastructure and elevate communities across the nation, creating impactful spaces and vital connections.We take pride in our agility to respond to client needs while maintaining a robust support system for our team. As part of our organization, you will have access to extensive resources and the opportunity to share your expertise.We value diverse backgrounds and perspectives, fostering an inclusive work environment where every individual is respected. Research indicates that women and underrepresented groups often hesitate to apply for positions unless they meet every qualification. If this resonates with you, we encourage you to apply!Exciting Opportunity: Land Development Technical ManagerWe are seeking an experienced Land Development Engineer who has a successful history of managing a variety of projects. In this pivotal role, you will not only oversee and manage project teams in the planning and design phases but will also play a key role in nurturing client relationships. Your contributions will be vital to our strategic initiatives aimed at driving the growth of our team.Your ImpactMentor and guide staff in advancing their technical skills while executing projects.Oversee technical aspects of projects, determining necessary analyses and appropriate methodologies (software, design assumptions, etc.).Ensure the creation of high-quality engineering documents.Communicate technical progress and challenges to the Project Manager promptly.Adhere to internal quality control, documentation, and project tracking procedures.Act as a technical specialist or advisor on various projects as needed.Contribute insights for the growth of the practice.Manage and review technical analysis and design, ensuring compliance with PQMP.Aim to become a leading subject matter expert in targeted elements of the discipline.QualificationsBachelor of Science in Civil Engineering or a related field is required.A minimum of 10 years of engineering experience.

Join Our Dynamic Team at BeneschAt Benesch, we are a rapidly expanding multi-disciplinary planning, engineering, and professional services firm dedicated to enhancing infrastructure and communities nationwide. Our mission is to create impactful spaces and connections that truly make a difference.We take pride in our agility, allowing us to respond effectively to client needs while maintaining the strength of a larger organization. As a member of our team, you will have access to extensive resources and the opportunity to contribute your expertise to various projects.We value diverse backgrounds and perspectives and are committed to fostering an inclusive workplace where every individual feels appreciated. Research shows that women and individuals from underrepresented groups may hesitate to apply if they don’t meet every qualification. If this resonates with you, we encourage you to apply!Position Overview: Roadway Design Technical ManagerWe are seeking a talented roadway engineer with a proven history of successfully managing a wide array of projects. In this pivotal role, you will lead project teams in the planning and design phases while also managing client relationships. You will play a critical part in strategic initiatives that drive the growth of our roadway group.Your ImpactGuide and mentor staff in enhancing their technical skills while executing projects.Oversee the technical aspects of projects, including determining necessary analyses and the appropriate methodologies (software, design assumptions, etc.).Ensure the production of high-quality engineering documents.Communicate technical progress and challenges to the Project Manager promptly and consistently.Follow all internal protocols for quality control, documentation, and project tracking.Provide technical specialization and advice on various projects as needed.Contribute to the growth and development of the practice.Conduct, review, and manage technical analyses and designs, ensuring all details are complete and compliant with PQMP.Aim to become a leading subject matter expert in targeted areas within the discipline.QualificationsBachelor of Science in Civil Engineering or related field is required.A minimum of 7 years of experience in roadway design and project management.

We are seeking a dedicated Technical Support Specialist to join our Production Support team within the IT Private Banking division. As a key partner to our global Private Banking operations, you will provide tailored IT solutions that address specific business needs.Your mission will be to collaborate closely with business units, leveraging technology to maximize the value of their IT investments and achieve strategic goals. You will be instrumental in ensuring that our platforms effectively support existing systems while enabling enhancements and new developments.In this role, you will interface with the Operations team and business users, providing expert analysis and timely resolutions for issues related to the Client Mobile platform and other Private Banking applications. Your responsibilities will include:Maintaining clear communication with clients and IT management, acting as a liaison between business units, vendors, development teams, and other support groups.Executing report-related tasks and running processes as required by operations.Escalating issues as necessary to ensure timely resolutions.Developing strong relationships with other IT groups to facilitate efficient issue resolution and keep users informed.Participating in calls with the APAC team during their time zone for production issues and occasionally working weekends for production releases and infrastructure events.Documenting production applications and infrastructure while maintaining the required level of support.Collaborating with the Environment Manager to maintain all environments.

Join our dynamic team at 360IT Professionals as a Technical Support Expert in Raleigh, NC. We are seeking a detail-oriented individual with a passion for technology and customer service. In this role, you will provide top-notch technical support to our clients, troubleshooting issues and ensuring optimal performance of their systems.

Join our team as a Technical Support Specialist where you will provide expert support for our clients' IT needs. Your role will involve troubleshooting and resolving issues related to Lumension, SCCM, Windows 10, and MAC environments. You will be the first point of contact for technical inquiries and will work collaboratively with various teams to ensure a seamless support experience.