Technical Documentation Specialist

Join our dynamic team at 360IT Professionals as a Technical Documentation Specialist. In this role, you will play a crucial part in creating and maintaining high-quality documentation that supports our technical teams and enhances the user experience. Your meticulous attention to detail and strong communication skills will be essential in translating complex…

Join our dynamic team as a Technical Writer at Collabera, where you'll play a crucial role in creating and maintaining documentation that enhances user experience. In this position, you will collaborate with engineers and product managers to provide clear, concise, and user-friendly technical documents.

We are seeking a dedicated Technical Support Specialist to join our Production Support team within the IT Private Banking division. As a key partner to our global Private Banking operations, you will provide tailored IT solutions that address specific business needs.Your mission will be to collaborate closely with business units, leveraging technology to maximize the value of their IT investments and achieve strategic goals. You will be instrumental in ensuring that our platforms effectively support existing systems while enabling enhancements and new developments.In this role, you will interface with the Operations team and business users, providing expert analysis and timely resolutions for issues related to the Client Mobile platform and other Private Banking applications. Your responsibilities will include:Maintaining clear communication with clients and IT management, acting as a liaison between business units, vendors, development teams, and other support groups.Executing report-related tasks and running processes as required by operations.Escalating issues as necessary to ensure timely resolutions.Developing strong relationships with other IT groups to facilitate efficient issue resolution and keep users informed.Participating in calls with the APAC team during their time zone for production issues and occasionally working weekends for production releases and infrastructure events.Documenting production applications and infrastructure while maintaining the required level of support.Collaborating with the Environment Manager to maintain all environments.

Exciting Opportunity: Arete Technologies, Inc. is seeking a Junior Technical Specialist to take on a pivotal role as the service owner for Citrix XenMobile and Microsoft Office within the North Carolina Department of Transportation (NCDOT).The selected candidate will be responsible for the development, design, and administration of technology systems that are vital for DOT’s Mobile Device Management and Microsoft Office suite. Responsibilities include monitoring feature updates for Microsoft Office, leading version upgrades, troubleshooting installation issues, maintaining Office group policies, and acting as a consulting resource for support technicians. Additionally, the role involves constructing and overseeing the Citrix XenMobile environments, managing over 1000 devices, and serving as the primary contact for system-related inquiries. This position is anticipated to transition into a permanent state employee role due to the ongoing support requirements.

Job Description:We are seeking an experienced Senior Technical Specialist with a strong background in ETL and analytics development, particularly utilizing Pentaho Data Integration and Mondrian Schema Workbench. The successful candidate will play a pivotal role in designing data cubes within Pentaho's Business Analytics server to forecast workload increases across districts and counties in response to recent legislative changes in North Carolina.This position is crucial as it supports the staffing requirements prior to the enactment of SB 257, which raises the juvenile age for most criminal offenses from 15 to 17, effective December 1, 2019.The Technical Specialist will leverage their advanced technical acumen to improve project standards, ensuring high-quality services and products. The role requires interaction with executive-level business users and technical experts and may involve acting as a Subject Matter Expert (SME) in niche areas. Proven experience with complex implementations and systems in a technical specialty is essential.

Position Overview:Arete Technologies, Inc. is actively seeking a dedicated Technical Timekeeping Support Specialist to facilitate the integration of the Kronos Time Management Solution at the DSOHF State Hospitals. This role is pivotal in providing essential technical and project administrative support during the onboarding phase for staff at Cherry Hospital and other DSOHF facilities.The successful contractor will work closely with the DSOHF IT Director and Project Manager, enabling the DSOHF Time Management System Operations team to concentrate on ongoing operational needs while minimizing project-related support demands.Key Responsibilities Include:Conducting ad hoc system reportingConfiguring and assigning report profilesManaging and scheduling interfacesProviding front-end technical support for helpdesk activitiesConfiguring system elements such as Navigator, Genies, and ProfilesPerforming data validation and audit tasksMonitoring and troubleshooting system performanceDocumenting change management processesTesting software applicationsSupporting the development and maintenance of Helpdesk Applications and Web Portals (including SharePoint)

Join our dynamic team as a Technical Support Specialist, where you will provide expert assistance to clients utilizing Avaya and HEAT systems. In this role, you will troubleshoot technical issues, resolve customer inquiries, and ensure seamless operation of communication technologies. Your expertise will play a crucial role in enhancing customer satisfaction and operational efficiency.

Couchbase, the leading operational data platform for AI, empowers organizations to thrive by transforming data into actionable insights. Renowned companies trust Couchbase for mission-critical operational, analytical, mobile, and AI workloads. Designed to modernize outdated infrastructure and fragmented data services, Couchbase provides businesses with a unified platform engineered for exceptional performance, adaptability, and global scalability.With Couchbase, enterprises can bring their data to life, creating revolutionary customer experiences, tapping into the boundless possibilities of AI, and effortlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI-ready technology and collaborative partnership model simplify complexity and lower total ownership costs, allowing teams to remain agile, innovative, and secure.Couchbase believes that data should be an enabler of innovation, not a bottleneck. Discover why Couchbase is the preferred choice for the world’s largest organizations to scale, accelerate, and maintain resilience in their strategic endeavors. Join us in our journey—apply today!Couchbase is on the lookout for a dynamic and people-centric IT Technical Lead to join our Raleigh, NC office. This role transcends traditional IT support; you will act as a technical leader and systems owner, championing automation, scalability, security, and innovation across our internal IT and SaaS ecosystem.You will collaborate closely with IT, Security, Engineering, and Business teams to design and implement world-class technology experiences for employees, while spearheading the adoption of identity-driven automation, workflow orchestration, and AI-powered solutions that promote efficient business scaling.

Join our dynamic team as a Manufacturing Service & Repair Specialist and play a pivotal role in the operation, maintenance, and enhancement of Colorbiotics equipment in the field. This hands-on position is essential for ensuring our machines operate safely, reliably, and at peak performance. You will act as a technical expert and a representative for our customers, taking on responsibilities that range from equipment installation and troubleshooting to providing insightful feedback for product development.If you are driven by problem-solving, innovation, and making a tangible impact in the engineering sector, this is the perfect opportunity for you.Note: This is a remote position; however, candidates must reside (or be willing to relocate) in the East Coast region—preferably in North Carolina—and be prepared to travel up to 65-70% of the time.

Join Triumvirate Environmental as a Technical Services Representative, where you will play a key role in delivering exceptional support and solutions to our clients. Your expertise will help enhance our technical service offerings, ensuring that clients receive the highest quality of service. You will collaborate with various teams to solve complex problems and deliver tailored solutions that meet customer needs.

Join our team as a Technical Support Specialist where you will provide expert support for our clients' IT needs. Your role will involve troubleshooting and resolving issues related to Lumension, SCCM, Windows 10, and MAC environments. You will be the first point of contact for technical inquiries and will work collaboratively with various teams to ensure a seamless support experience.

Description:The North Carolina Forestry Division is seeking a skilled Technical Architect to assist in the migration of ten existing legacy systems into the central Forest Service Accomplishment Portal (FSAP).This innovative web-based platform will streamline the management of accomplishment data for the North Carolina Department of Agriculture and Consumer Services (NCDA&CS) and the NC Forest Service. The FSAP will feature multiple modules, including the Incident Response Tracking System, Information & Education Tracking System, Forest Management Request Tracking System, Community Wildfire Protection Plan System, and Pest Environmental Tracking System. A GIS spatial component will also be integrated, along with interfaces to county tax records for land owner information extraction and public access.Additional modules to be developed include the Forest Management Accomplishment Reporting System, Safety Incident Tracking System, State Cost Share Tracking System, Forestry Vendor Information System, Employee Information System, Water Quality Tracking System, Prescribed Fire/Smoke Management, Incident Dispatching, and Incident Billing.The current systems comprise Microsoft Access databases, Excel spreadsheets, and various paper documents. The successful candidate will be expected to enhance these systems by providing a visually appealing, user-friendly interface and improving functionality through module interaction and information sharing. Anticipated outcomes include increased accessibility, better tracking of accomplishments, improved public access interfaces, and enhanced analytics capabilities. The implementation of modules will occur throughout the project timeline, with a tentative Go Live date set for June 30, 2020.

Role Overview Lucid Software Inc. is hiring a Cloud Technical Account Manager in Raleigh, NC. This position serves as the main technical contact for clients, helping them succeed with Lucid's cloud products. The Cloud Technical Account Manager provides ongoing technical guidance and shares best practices to help customers reach their goals. What You Will Do Act as the primary technical liaison for assigned customers Support clients in using Lucid's cloud services effectively Offer technical advice and share best practices to help customers maximize the value of their investment Champion customer needs within Lucid to ensure strong outcomes

Lucid Software Inc. seeks a Senior Technical Project Manager based in Raleigh, NC. This position guides major projects from planning through delivery, shaping how project management operates across the organization. Key responsibilities Lead significant projects that align with company objectives Collaborate with teams from multiple departments to deliver business solutions Contribute to improving project management processes and standards company-wide Collaboration This role works with colleagues from various areas of the business, ensuring projects meet both technical and organizational needs. The Senior Technical Project Manager serves as a connector between teams to keep efforts aligned and on track.

Join our dynamic team at 360 IT Professionals as an IT Technical Writer specializing in the IT Service Management (ITSM) domain. In this role, you will create and maintain comprehensive documentation that supports our ITSM initiatives, ensuring clarity and usability for end-users and stakeholders alike.Your expertise will contribute to enhancing our documentation processes and improving the overall user experience with our IT services.

Join our dynamic team at 360IT Professionals as a Documentum Technical Architect. In this pivotal role, you will leverage your expertise in Documentum technologies to design, implement, and optimize document management solutions that meet our clients' needs. You will work closely with cross-functional teams to ensure seamless integration and deployment of Documentum applications.

We are seeking a skilled Technical Procurement Consultant who will be instrumental in developing, negotiating, interpreting, and managing the execution of procurement contracts specifically for information technology services and products.This role demands exceptional writing abilities and the capacity to independently gather, organize, summarize, and analyze data while adhering to strict deadlines. You will also need to demonstrate outstanding customer service by fostering effective working relationships with both technical and business stakeholders, as well as the vendor community.Extensive experience in procurement, particularly within a government setting, is highly preferred.

Join our innovative team at 360 IT Professionals as a Technical Solution Architect where your expertise will drive the development of cutting-edge solutions. You will play a pivotal role in designing and implementing technology strategies that enhance our clients' operations and achieve their business objectives.Your responsibilities will include collaborating with cross-functional teams to define technical requirements, ensuring effective integration of systems, and providing strategic guidance on technology adoption. If you are passionate about crafting solutions that solve complex problems, we want to hear from you!

Join our dynamic team at 360 IT Professionals as a Technical Architect - Expert specializing in Oracle technologies. In this role, you will leverage your extensive experience to design and implement robust technical architectures that meet the evolving needs of our clients. Your expertise will be critical in guiding our development teams and influencing the strategic direction of our projects.As a Technical Architect, you will play a pivotal role in ensuring high-quality software solutions by collaborating with stakeholders, analyzing requirements, and delivering innovative design solutions. Your ability to communicate complex technical concepts clearly will be essential in this position.

We are seeking a highly skilled Technical Architect to join our dynamic team in Raleigh, NC. In this role, you will be responsible for designing and implementing robust technical solutions to meet complex business challenges. Your expertise will play a pivotal role in driving innovation and efficiency across our projects.