Customer Service Support Representative at Esri | Redlands, CA

Overview Join Esri as a Customer Service Support Representative and play a pivotal role in our mission to deliver outstanding service. This dynamic position allows you to leverage your excellent interpersonal skills and dedication to assist our Customer Service team in various administrative functions, directly contributing to our organizational success. Wit…

Overview Join Esri, a premier global leader in GIS technology, as a Customer Service Representative. In this pivotal role, you will enhance customer experiences and act as a trusted partner to ensure seamless interactions. Your problem-solving abilities, keen attention to detail, and collaborative spirit will empower customers to maximize their success with Esri's innovative solutions. This position not only offers valuable opportunities for personal and professional growth within Customer Service but also across the organization. Responsibilities Provide Outstanding Customer Experiences: Serve as the primary contact for customer inquiries, delivering timely, accurate, and personalized support to foster strong relationships.Manage the Order Lifecycle: Oversee every phase of the order process—from initiation to fulfillment—maintaining precise records and ensuring adherence to organizational standards.Collaborate Across Teams: Work closely with internal departments to resolve complex issues, offer valuable insights, and guarantee that customers receive comprehensive solutions.Drive Operational Excellence: Evaluate processes, identify opportunities for improvement, and contribute to initiatives that enhance efficiency and elevate customer satisfaction.Promote Continuous Learning: Stay updated on systems and best practices to provide knowledgeable guidance and adapt to evolving customer needs.

Join Esri as a Technical Consultant, where you will leverage your expertise to assist clients in implementing cutting-edge GIS solutions. Your role will involve collaborating with clients to understand their needs, providing technical guidance, and ensuring successful project outcomes. You will work closely with our development team to customize solutions and enhance user experiences.

Overview Join our dynamic team at Esri, where your expertise and leadership will inspire our collaborative environment to drive innovative technical solutions and transformational processes. As a Scrum Master, you will play a crucial role in guiding product owners in defining user stories, eliminating roadblocks, and energizing the team to reach new heights. If you are passionate about Agile methodologies and thrive on tackling new challenges, we encourage you to apply! Responsibilities Facilitate daily stand-up meetings, sprint planning, reviews, and retrospectives across the Customer Entitlement Management teams. Monitor and communicate scrum metrics, including team velocity and sprint/release progress. Oversee the creation and coordination of Release and Change Management activities. Ensure adherence to Agile/scrum principles and make informed decisions when necessary. Assist the product owner in establishing sprint priorities and meeting release deadlines. Enhance internal and external communications to increase transparency and disseminate information effectively. Coordinate activities between the Customer Entitlement Management and interdependent teams. Proactively manage the impacts of new changes to business systems. Support team development by leveraging individual skills, including: Empowering self-organization within the team. Facilitating discussions and resolving conflicts. Promoting a culture of feedback. Ensuring effective monitoring, tracking, and alerting in support of our production environments. Requirements Minimum of 5 years of experience as a Scrum Master or Project Manager. In-depth knowledge of the software development life cycle (SDLC) and its associated processes. A genuine enthusiasm for Agile practices and extensive experience as a Scrum Master. Familiarity with iterative and incremental development and the significance of metrics. Understanding of the importance of commitments made by development teams to deliverables. Proficient in backlog tracking, burndown metrics, velocity, and task definition. Strong technical background to engage effectively in development discussions. Bachelor’s degree in information systems, computer science, or a related field. Recommended Qualifications Exceptional interpersonal and communication skills. Proven ability to lead teams through complex projects. Experience with project management tools and techniques.

Join Esri as a Business Analyst, where you will play a pivotal role in driving business processes and enhancing organizational efficiency. Collaborate with cross-functional teams to gather and analyze data, develop insights, and contribute to strategic decision-making. Your analytical skills will help stakeholders understand complex data sets and drive improvements across the organization.

Join Esri as a Deal Development Specialist, where you will play a pivotal role in identifying and pursuing new business opportunities. You will collaborate with cross-functional teams to create impactful proposals that resonate with potential clients. This is an exciting chance to contribute to innovative projects in a dynamic environment.

Join Esri as a Software Engineer I, where you will be a key player in developing our cutting-edge AI Assistant Framework for ArcGIS Enterprise. This role offers an exciting opportunity to work with innovative technologies while contributing to our mission of enabling organizations to make informed decisions through geospatial analysis.

Overview Join the innovative team at Esri as a C++ Developer II, where you'll contribute to ArcGIS Pro, a cutting-edge geographic information system (GIS) software that empowers users to analyze, visualize, and share spatial data effectively. In this role, you'll have the chance to develop efficient editing tools and experiences that will be included in our upcoming software release, enabling users to make informed decisions that lead to a better world. This is an exciting opportunity to work within a dynamic, agile team utilizing the latest technologies, asynchronous programming techniques, and the MVVM design pattern to shape the future of Esri software. Within your first six months, you will be integral in developing tools that cater to complex real-world workflows in both 2D and 3D environments for the ArcGIS Pro Editor.

Overview Are you a people-oriented individual with excellent organizational skills and a knack for effective communication? Join our Support Services team and play a crucial role where your outstanding interpersonal skills and passion for assisting others will directly benefit our software user community. Key Responsibilities Provide prompt assistance to all Esri employees and customers through local and toll-free phone lines. Manage support inquiries through various channels, including phone calls, emails, chat, and online applications on Support.Esri.com and MyEsri.com. Maintain strict confidentiality while tracking and evaluating employee and customer information using Lightning and SAP. Create and submit support requests into the call tracking system, ensuring efficient direction of high volumes of customer inquiries to the appropriate staff. Verify Maintenance & Authorized Callers for restricted accounts and assist with escalations. Facilitate the creation of Service Contracts and Activation of Entitlements, notifying the necessary resources of any required updates. Participate in the testing and production of systems, applications, and workflows related to Call Routing and Customer Relationship Management, documenting workflows and limitations. Analyze and share trend information through presentations and meetings. Provide training to employees and customers on procedures and policies. Assist with various projects and tasks to meet business needs. Qualifications At least 1 year of experience in a professional office environment. Exceptional communication skills, capable of engaging effectively with both internal and external customers. Proficient in Microsoft Office Suite (Word, Excel, Outlook). Strong interpersonal and organizational abilities. Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously. Creative problem-solving skills to enhance position functions and processes. High school diploma or equivalent required. Preferred Qualifications Associate’s or Bachelor’s degree in GIS, business, or a related field. Familiarity with SAP or Salesforce. Minimum typing speed of 45 WPM.

Join Esri as a Data Scientist II, where you will leverage your analytical skills to harness the power of data and drive impactful insights. You will work with a team of talented professionals to develop innovative solutions that will shape the future of geographic information systems (GIS). Your expertise will be crucial in transforming complex data sets into actionable intelligence, supporting decision-making across various sectors.

Overview Join our innovative team at Esri, where we take pride in delivering top-notch ArcGIS products to the market. As a Business Analyst, you will be instrumental in empowering our product organization to deliver exceptional software and online services at scale. This position emphasizes operational excellence and requires a focus on effective planning, preparation, and execution of product releases through strong interdepartmental collaboration and a commitment to continuous improvement. In this role, you will collaborate with teams across business management, finance, and customer service to translate product and business requirements into actionable operational results. By taking ownership of workflows, systems, and release activities, you will help maintain consistency, accuracy, and scalability in our product delivery, supporting Esri’s mission to provide reliable technology that creates real-world impact.

Overview Are you ready to leverage your leadership and customer service skills to inspire a team that consistently delivers outstanding experiences? As the Customer Service Team Lead at Esri, you will lead a dynamic group of Customer Service Representatives, cultivating a culture of excellence, accountability, and ongoing improvement. You will collaborate with various departments to enhance operations, tackle challenges, and ensure that every interaction with our customers embodies our dedication to exceptional service. This role provides the chance to lead with intention, develop professionally, and significantly influence how we engage with our customers. Responsibilities Team Leadership & Development - Mentor and coach Customer Service Representatives to meet performance targets and maintain service excellence. Conduct regular feedback sessions, set goals, and perform performance evaluations. Operational Oversight - Supervise daily operations, ensuring prompt resolution of customer inquiries, order requests, and profile issues. Track team performance metrics and implement enhancement plans as required. Escalation Management - Address complex or escalated customer issues with professionalism and efficiency. Act as the primary contact for critical matters. Cross-Functional Collaboration - Work closely with internal teams (such as product, sales, and support) to optimize processes and elevate the customer experience. Process Improvement & Reporting - Examine service metrics, identify trends, and propose enhancements. Generate comprehensive reports for senior management. Requirements 5+ years of relevant experience in a similar role with comparable responsibilities Proven leadership skills with sound judgment and effective decision-making abilities Highly collaborative with a strong commitment to achieving shared goals and fostering collective success A deep focus on customer satisfaction, along with the ability to nurture a customer-centric culture within the team Willingness to adjust work hours to meet business needs, including team coverage, product meetings, testing assignments, and after-hours support Bachelor’s degree in business or a related field Recommended Qualifications Training or experience in leadership to inspire and motivate the team towards their objectives

Role overview The C++ Software Developer II will contribute to the development of ModelBuilder, a key component of ArcGIS Pro. ModelBuilder plays an important role in the ArcGIS Pro platform, which is widely used for geographic information system (GIS) tasks. This position centers on enhancing the way users interact with and gain value from the product. What you will do Design and implement new features in ModelBuilder using C++ Maintain and improve existing functionality to support ongoing product quality Collaborate with fellow developers and product teams to deliver solutions that enhance the user experience Share technical insights and contribute ideas for practical improvements benefiting ArcGIS Pro users Location This position is located in Redlands, CA.

Role Overview Esri is seeking an Accounts Receivable and Collections Representative in Redlands, CA. This position focuses on managing account collections, tracking outstanding invoices, and supporting financial operations. The role calls for attention to detail and a commitment to maintaining strong customer relationships while ensuring timely payments. What You Will Do Monitor and follow up on outstanding invoices Work with customers to resolve payment discrepancies Support the finance team by ensuring payments arrive on schedule Help maintain accurate records of accounts receivable activity Foster positive interactions with customers during the collections process

OverviewAre you ready to lead with purpose? We're seeking a Customer Service Team Lead to direct a group of Product Readiness Specialists in defining operational requirements for product and program launches. In this pivotal role, you will enhance the customer journey by collaborating with various departments to ensure effective and seamless product releases.We are looking for a results-oriented leader with excellent communication skills, robust organizational abilities, and a strong dedication to team development. If you flourish in dynamic settings and enjoy simplifying complexities for customers, this is your chance to make a significant impact.ResponsibilitiesTeam Leadership & Development: Cultivate a high-performing team through coaching, setting objectives, providing feedback, and planning for career advancement.Operational Oversight: Oversee daily operations, guaranteeing timely and precise responses while balancing workloads effectively across the team.Strategic Problem Solving & Escalation Management: Assist the team in navigating complex challenges and act as the escalation point for critical issues.Cross-Functional Collaboration: Advocate for Customer Service in cross-departmental initiatives, ensuring operational standards are met.Training & Knowledge Enablement: Ensure the maintenance of accurate documentation, lead product training sessions, and provide team resources to support readiness.Product & Program Readiness Management: Manage release planning, testing, material validation, and contribute to quoting and issue resolution as necessary.

Esri seeks a Temporary Assistant Buyer to join its purchasing team in Redlands, CA. This position helps keep procurement activities on track by working with vendors, suppliers, and internal staff. The Assistant Buyer manages purchase orders and helps address any issues that come up during the procurement process. Key responsibilities Purchase indirect materials, supplies, services, and equipment as needed by the organization. Address supplier issues and concerns to support productive relationships. Resolve questions from Accounts Payable about invoices related to purchases. Reconcile assigned credit card accounts accurately and on time. Process purchase orders efficiently and ensure deadlines are met. Maintain positive connections with suppliers and internal teams. Organize and prioritize daily tasks for effective workflow. Handle other purchasing-related duties as assigned. Working at Esri This temporary role supports the purchasing department’s day-to-day needs. The Assistant Buyer plays an important part in ensuring procurement operations continue smoothly and that both internal and external relationships remain strong.

Domino's Pizza, Inc. in Redlands is looking for a Customer Service Representative to join the team. This role is the first point of contact for guests, ensuring every interaction is handled with care and attention. Role overview The Customer Service Representative manages orders and responds to customer questions. Every day brings opportunities to help guests and support smooth operations in the store. What you will do Take customer orders with accuracy and efficiency Respond to questions and resolve concerns as they arise Contribute to a welcoming, positive experience for every guest

Overview Join Esri, a leader in geographic information systems (GIS) technology, where we strive to enhance accessibility through innovative AI assistant functionalities. As a Product Engineer II specializing in Generative AI and Assistants, you'll leverage your expertise in AI and machine learning to transform ArcGIS Pro — our flagship GIS software. This role offers a unique opportunity to influence how industries such as government, public safety, and conservation utilize spatial data. Your curiosity and research skills will be essential in identifying future capabilities and refining AI models for optimal performance. Collaborate with a global team of software engineers, product engineers, designers, and product managers to create groundbreaking AI Copilot experiences that empower users in unprecedented ways. Embrace your passion for AI and natural language processing by applying today!

Overview Join our vibrant team at Esri, a global leader in technology for over 50 years, dedicated to addressing complex global challenges. Our Business Management division is pivotal in fostering innovation and adapting to the evolving demands of technology and business. We pride ourselves on developing the world's most sophisticated geospatial and GIS technology. The Business Manager plays a key role in facilitating Esri's inbound licensing, financial, and licensor operations by adhering to established processes and best practices. This position collaborates with cross-functional teams to ensure accuracy, compliance, and timely execution in contracts, expenditure tracking, and operational workflows. Operating within defined frameworks, the Business Manager utilizes sound judgment, conducts analyses, and provides essential support that allows product and development teams to perform efficiently and maintain focus on delivery.

About the Role Domino's Pizza in Redlands is hiring a Customer Service Representative. This position plays a key part in making sure customers have a positive experience from start to finish. As the first point of contact, the Customer Service Representative helps customers place orders, responds to questions, and supports a smooth ordering process.