Technical Consultant at Esri | Redlands, CA

Join Esri as a Technical Consultant, where you will leverage your expertise to assist clients in implementing cutting-edge GIS solutions. Your role will involve collaborating with clients to understand their needs, providing technical guidance, and ensuring successful project outcomes. You will work closely with our development team to customize solutions an…

Overview Join our dynamic team at Esri, where your expertise and leadership will inspire our collaborative environment to drive innovative technical solutions and transformational processes. As a Scrum Master, you will play a crucial role in guiding product owners in defining user stories, eliminating roadblocks, and energizing the team to reach new heights. If you are passionate about Agile methodologies and thrive on tackling new challenges, we encourage you to apply! Responsibilities Facilitate daily stand-up meetings, sprint planning, reviews, and retrospectives across the Customer Entitlement Management teams. Monitor and communicate scrum metrics, including team velocity and sprint/release progress. Oversee the creation and coordination of Release and Change Management activities. Ensure adherence to Agile/scrum principles and make informed decisions when necessary. Assist the product owner in establishing sprint priorities and meeting release deadlines. Enhance internal and external communications to increase transparency and disseminate information effectively. Coordinate activities between the Customer Entitlement Management and interdependent teams. Proactively manage the impacts of new changes to business systems. Support team development by leveraging individual skills, including: Empowering self-organization within the team. Facilitating discussions and resolving conflicts. Promoting a culture of feedback. Ensuring effective monitoring, tracking, and alerting in support of our production environments. Requirements Minimum of 5 years of experience as a Scrum Master or Project Manager. In-depth knowledge of the software development life cycle (SDLC) and its associated processes. A genuine enthusiasm for Agile practices and extensive experience as a Scrum Master. Familiarity with iterative and incremental development and the significance of metrics. Understanding of the importance of commitments made by development teams to deliverables. Proficient in backlog tracking, burndown metrics, velocity, and task definition. Strong technical background to engage effectively in development discussions. Bachelor’s degree in information systems, computer science, or a related field. Recommended Qualifications Exceptional interpersonal and communication skills. Proven ability to lead teams through complex projects. Experience with project management tools and techniques.

Join Esri as a Business Analyst, where you will play a pivotal role in driving business processes and enhancing organizational efficiency. Collaborate with cross-functional teams to gather and analyze data, develop insights, and contribute to strategic decision-making. Your analytical skills will help stakeholders understand complex data sets and drive improvements across the organization.

Join Esri as a Software Engineer I, where you will be a key player in developing our cutting-edge AI Assistant Framework for ArcGIS Enterprise. This role offers an exciting opportunity to work with innovative technologies while contributing to our mission of enabling organizations to make informed decisions through geospatial analysis.

Overview Join Esri, a premier global leader in GIS technology, as a Customer Service Representative. In this pivotal role, you will enhance customer experiences and act as a trusted partner to ensure seamless interactions. Your problem-solving abilities, keen attention to detail, and collaborative spirit will empower customers to maximize their success with Esri's innovative solutions. This position not only offers valuable opportunities for personal and professional growth within Customer Service but also across the organization. Responsibilities Provide Outstanding Customer Experiences: Serve as the primary contact for customer inquiries, delivering timely, accurate, and personalized support to foster strong relationships.Manage the Order Lifecycle: Oversee every phase of the order process—from initiation to fulfillment—maintaining precise records and ensuring adherence to organizational standards.Collaborate Across Teams: Work closely with internal departments to resolve complex issues, offer valuable insights, and guarantee that customers receive comprehensive solutions.Drive Operational Excellence: Evaluate processes, identify opportunities for improvement, and contribute to initiatives that enhance efficiency and elevate customer satisfaction.Promote Continuous Learning: Stay updated on systems and best practices to provide knowledgeable guidance and adapt to evolving customer needs.

Join Esri as a Deal Development Specialist, where you will play a pivotal role in identifying and pursuing new business opportunities. You will collaborate with cross-functional teams to create impactful proposals that resonate with potential clients. This is an exciting chance to contribute to innovative projects in a dynamic environment.

Overview Join Esri as a Customer Service Support Representative and play a pivotal role in our mission to deliver outstanding service. This dynamic position allows you to leverage your excellent interpersonal skills and dedication to assist our Customer Service team in various administrative functions, directly contributing to our organizational success. With potential for career advancement within the department and across the company, this role opens doors for professional growth. Responsibilities Deliver Exceptional Support: Collaborate with your team to efficiently manage a diverse array of customer requests, ensuring customer satisfaction. Responsibilities include handling high volumes of incoming email communications, processing extensive customer data updates, and maintaining the accuracy of customer records. Order Processing: Quickly and accurately generate sales orders to assist internal staff attending Esri conferences, while managing a large volume of order requests to support the Customer Service team and other departments. Timely and precise fulfillment is essential. Master Support Team Responsibilities: Gain an in-depth understanding of all team roles to provide effective backup coverage as needed. This will involve cross-training in various tasks to ensure uninterrupted support during peak times or absences. Continuous Improvement: Proactively seek opportunities to enhance your contributions as the company evolves. Engage in training, identify areas for process enhancement, and take on additional responsibilities that align with the company's growth trajectory. Requirements Minimum of 1 year of experience in a professional office environment. Strong written and verbal communication skills. Ability to work independently and collaboratively within a team setting. Excellent prioritization and multitasking capabilities, coupled with meticulous attention to detail. Proficient in Microsoft Office applications (Word, Outlook; knowledge of Excel is a plus). High school diploma or equivalent required. Recommended Qualifications Bachelor’s degree in business or a related field. Typing speed of at least 35 words per minute. Familiarity with SAP and Salesforce.

Overview Join the innovative team at Esri as a C++ Developer II, where you'll contribute to ArcGIS Pro, a cutting-edge geographic information system (GIS) software that empowers users to analyze, visualize, and share spatial data effectively. In this role, you'll have the chance to develop efficient editing tools and experiences that will be included in our upcoming software release, enabling users to make informed decisions that lead to a better world. This is an exciting opportunity to work within a dynamic, agile team utilizing the latest technologies, asynchronous programming techniques, and the MVVM design pattern to shape the future of Esri software. Within your first six months, you will be integral in developing tools that cater to complex real-world workflows in both 2D and 3D environments for the ArcGIS Pro Editor.

Overview Join Esri, a leader in geographic information systems (GIS) technology, where we strive to enhance accessibility through innovative AI assistant functionalities. As a Product Engineer II specializing in Generative AI and Assistants, you'll leverage your expertise in AI and machine learning to transform ArcGIS Pro — our flagship GIS software. This role offers a unique opportunity to influence how industries such as government, public safety, and conservation utilize spatial data. Your curiosity and research skills will be essential in identifying future capabilities and refining AI models for optimal performance. Collaborate with a global team of software engineers, product engineers, designers, and product managers to create groundbreaking AI Copilot experiences that empower users in unprecedented ways. Embrace your passion for AI and natural language processing by applying today!

Overview Join our passionate team and leverage your expertise in 3D spatial analytics to create cutting-edge software solutions! The ArcGIS 3D Analyst extension empowers users to generate, import, and transform 3D data across various formats while analyzing surfaces and 3D features to gain deeper insights into their environments. We are looking for a highly driven individual to introduce innovative technology to a broad and diverse clientele with a variety of 3D applications. Responsibilities Design, prototype, test, and thoroughly document new software tools and techniques. Enhance capabilities for lidar data management, analysis, classification, and feature extraction tools. Implement tools that harness deep learning technology to tackle complex challenges. Develop expertise in utilizing Triangulated Irregular Network (TIN) for surface modeling and its applications as a spatial data structure. Transform 3D textured reality meshes into practical tools beyond mere visualization. Hone your skills in presenting, demonstrating, and conveying technical topics effectively to colleagues and clients. Facilitate spatial analysis on 3D features, including spatial proximity queries and solid operators. Requirements Minimum of 2 years of experience in GIS or a related field. Proven ability to resolve complex issues involving lidar, TIN, and/or 3D geometry. Strong communication skills. Bachelor’s degree in geography, earth science, planning, environmental studies, engineering, computer science, or statistics. Recommended Qualifications Familiarity with ArcGIS. Experience in scripting/programming with Python, C#, or C++. Proficiency in surface analysis, DEM/DTM production, and 3D data visualization. Master’s degree in geography or earth science.

Overview Join our innovative team at Esri, where we take pride in delivering top-notch ArcGIS products to the market. As a Business Analyst, you will be instrumental in empowering our product organization to deliver exceptional software and online services at scale. This position emphasizes operational excellence and requires a focus on effective planning, preparation, and execution of product releases through strong interdepartmental collaboration and a commitment to continuous improvement. In this role, you will collaborate with teams across business management, finance, and customer service to translate product and business requirements into actionable operational results. By taking ownership of workflows, systems, and release activities, you will help maintain consistency, accuracy, and scalability in our product delivery, supporting Esri’s mission to provide reliable technology that creates real-world impact.

Join Esri as a Data Scientist II, where you will leverage your analytical skills to harness the power of data and drive impactful insights. You will work with a team of talented professionals to develop innovative solutions that will shape the future of geographic information systems (GIS). Your expertise will be crucial in transforming complex data sets into actionable intelligence, supporting decision-making across various sectors.

Join Esri as a Security Product Engineer I, where you will play a vital role in enhancing the security features of our ArcGIS Enterprise product. You will work collaboratively with cross-functional teams to ensure that our solutions are robust, secure, and reliable. This entry-level position is ideal for individuals passionate about cybersecurity and technology, eager to learn and develop their skills in a dynamic work environment.

Overview Join Esri, a global leader in mapping and spatial analytics, where organizations worldwide utilize our ArcGIS developer technology to create innovative mapping applications that address significant global challenges. Be a part of our mission to advance the future of ArcGIS products and ensure we continue to provide unparalleled mapping capabilities and developer tools. As a Senior Product Manager specializing in developer technology, you will play a pivotal role in shaping the product vision and technical roadmap of ArcGIS tools. You will collaborate with various Esri teams, partners, international distributors, and a diverse range of customers to foster and expand our developer community. Your primary focus will be advocating for the developer community's needs and promoting key ArcGIS functionalities that enable the development of effective and immersive applications. The ideal candidate will possess extensive knowledge of ArcGIS Developer technology, customer workflows, and robust product management skills. Your role will emphasize customer engagement, product expertise, team collaboration, and influencing product development priorities.

Overview We are looking for enthusiastic IT professionals who are eager to leverage their skills to safeguard our systems from vulnerabilities and malicious threats. Join our Systems Administration team, where your technical acumen will be essential in identifying, analyzing, and resolving security issues. If you enjoy solving complex problems and thrive on innovation, we encourage you to apply and help us piece together a secure environment. Responsibilities Perform thorough vulnerability analysis and remediation across diverse applications, operating systems, hardware, and environments. Collaborate with the Security Team to conduct risk assessments and prioritize vulnerabilities. Design and implement automated solutions to facilitate the deployment of remediations. Work closely with cross-functional teams to ensure effective remediation implementation. Monitor the progress of deployments, analyze results, and refine methods to tackle failures and false positives. Assist in enforcing security standards including NIST 800-171, CMMC, and FedRAMP. Prepare and deliver presentations to management, colleagues, and peers. Contribute to general system administration tasks. Participate in a rotational on-call schedule to support critical business clients during emergencies. Requirements A minimum of 2 years of hands-on experience in troubleshooting and remediating Windows (Desktop & Server), Linux, and MacOS. Proficient in one or more scripting languages such as JavaScript, Python, or PowerShell. Strong presentation abilities for both in-person and virtual settings (Teams/Zoom). Exceptional verbal and written communication skills. Experience in preparing technical documentation including procedures, policies, and proposals. A willingness to adapt and continuously learn as vulnerabilities evolve. Bachelor’s degree in computer science or a related field. Recommended Qualifications Experience in hardware maintenance (Dell, Cisco, NetApp, etc.). Familiarity with ServiceNow for task management, working with CMDB/CI’s, and generating reports and dashboards. Knowledge of vulnerability management tools such as Tenable, Prisma Cloud, and Security Scorecard. Engagement with recognized security standards like CIS, STIG, NIST 800-53, and CMMC. Experience with endpoint management tools (SCCM, Ansible, Salt Stack, JAMF). ...

Role overview The C++ Software Developer II will contribute to the development of ModelBuilder, a key component of ArcGIS Pro. ModelBuilder plays an important role in the ArcGIS Pro platform, which is widely used for geographic information system (GIS) tasks. This position centers on enhancing the way users interact with and gain value from the product. What you will do Design and implement new features in ModelBuilder using C++ Maintain and improve existing functionality to support ongoing product quality Collaborate with fellow developers and product teams to deliver solutions that enhance the user experience Share technical insights and contribute ideas for practical improvements benefiting ArcGIS Pro users Location This position is located in Redlands, CA.

Overview Join Esri, a leader in mapping technology, where we empower users to effectively capture, analyze, and share location-based data via our innovative ArcGIS platform. As a Product Marketing Manager, you will be at the forefront of driving product awareness, demand, and adoption, tackling some of the world's most complex challenges. You will strategize and implement comprehensive marketing initiatives, collaborate with cross-functional teams to ensure consistent messaging, and analyze market trends to refine our product positioning. Our commitment to innovation and user satisfaction drives us to create solutions that not only meet user needs but also promote positive change in communities worldwide. If you're enthusiastic about making a significant impact through innovative marketing strategies, we encourage you to apply today!

Overview Are you a passionate geographer, GIS/data analyst, engineer, or computer scientist eager to contribute to the development of high-quality commercial software? Join Esri and play a pivotal role in enhancing our innovative ArcGIS software suite. Your mission will be to explore groundbreaking approaches to elevate the products we provide to our global clientele, stress-testing our code, and designing, automating, and refining test scenarios. This exciting opportunity empowers you to utilize your expertise in crafting and executing automated testing strategies. Collaborate with a talented team of engineers and developers to devise creative solutions for intricate quality assurance challenges, while gaining insights from seasoned professionals with extensive experience in building ArcGIS, a leading GIS platform. Esri offers a Relocation Assistance Program to support your move to the Redlands, CA area for this role.

Join Esri as a Senior Product Engineer specializing in Agentic Observability, where you'll play a crucial role in developing innovative solutions that enhance the observability of our products. You will collaborate with cross-functional teams to design and implement features that improve user experience and performance.

Overview As a Senior System Engineer specializing in ArcGIS, you will be instrumental in deploying and optimizing complex, mission-critical ArcGIS systems. Collaborating closely with clients, you will share best practices regarding advanced ArcGIS Enterprise deployment architecture and integration. This role supports our Defense and Intelligence clients, placing you within a talented, cross-functional team of dedicated engineers committed to delivering impactful solutions that enhance communities globally through the web and mobile applications you develop. The Professional Services division at Esri serves as the consulting and implementation backbone of our company. We are consistently exploring new markets and pushing the boundaries of technology to provide transformative solutions to prestigious clients around the world. Our Professional Services team is made up of nearly 1,000 skilled professionals who dedicate themselves daily to ensuring our users achieve success. Esri offers a Relocation Assistance Program to facilitate your move to the Redlands, CA area for this position.