Application Support Professional

Join usm2 as an Application Support Professional, where you will play a crucial role in ensuring the seamless operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will contribute to maintaining high service levels and customer satisfaction.

Join us as a Senior Application Support Specialist at usm2, where you'll play a crucial role in ensuring the seamless operation of our applications. In this position, you will leverage your expertise to troubleshoot, resolve issues, and enhance user experiences. Your work will directly impact our commitment to providing top-notch service and support to our clients.

Join usm2 as an Application Support Professional, specializing in Java and J2EE application build and deployment. In this role, you will be responsible for ensuring the reliability and performance of our applications, collaborating with development teams to troubleshoot issues, and implementing enhancements to optimize system functionality.

Join our team as an Application Support Analyst where you will play a pivotal role in ensuring the seamless operation of applications critical to our organization. You will be responsible for troubleshooting application issues, providing user support, and collaborating with development teams to enhance application functionality. This position is ideal for individuals who thrive in a dynamic environment and are eager to contribute to process improvements.

Job Title: Distributed Applications EngineerLocation: Reston, VA 20190Duration: 12 monthsJob Overview:We are seeking a talented and experienced Engineer to join our team in Reston, VA. This role involves managing and optimizing distributed applications across multiple locations, ensuring their performance in large-scale environments, and implementing effective solutions in shared virtualized settings.Key Responsibilities:Oversee the operation of distributed applications across various geographical sites.Manage applications in extensive environments to optimize performance and reliability.Utilize cloud solutions for application deployment in virtualized environments.Employ advanced troubleshooting techniques and performance tuning for both applications and server resources.Understand and apply the OSI model in networking for effective communication across all tiers.Leverage scripting languages (e.g., Python, shell) to facilitate troubleshooting and resolve application issues.Develop and maintain automation tools (e.g., Ansible, Puppet) for managing changes in large operational environments.Implement load balancing and GSLB tools to enhance application performance and ensure failover capabilities.Adhere to security best practices while architecting solutions.Design application deployments to meet requirements for load, scalability, and fault tolerance.

Join our dynamic team as a Senior Portal Applications Developer where you will play a critical role in designing and implementing innovative portal solutions. You will collaborate with cross-functional teams to enhance user experience and streamline application functionality. If you have a passion for technology and a drive to make a significant impact, we want to hear from you!

Join our dynamic team at Prosidian Consulting as an Intermediate Help Desk Support Specialist! In this role, you will be pivotal in delivering exceptional user support and ensuring IT effectiveness across various platforms. You will assist end-users with technical issues, manage ticket requests, and contribute to the overall improvement of IT services. This is an excellent opportunity for an individual passionate about technology and customer service.

Join Prosidian Consulting as a Senior Help Desk Support Service Specialist, where you will play a crucial role in enhancing IT effectiveness through exceptional user support. Your expertise will ensure smooth operations and satisfaction among users, addressing technical issues with professionalism and efficiency.

Join our dynamic team at Prosidian Consulting as a Help Desk Support Service Specialist - Associate. In this role, you will play a crucial part in enhancing IT effectiveness by providing exceptional user support at our help desk. Your responsibilities will include troubleshooting technical issues, guiding users through solutions, and ensuring a seamless experience with our IT services.

ROLE OVERVIEWThis position plays a crucial role within our global team, providing exceptional technical support to clients worldwide. As a Support Engineer, you will take charge of handling incidents, service requests, and inquiries, ensuring timely resolutions with a focus on first-time fix metrics and customer satisfaction. You will leverage your technical expertise to prioritize and resolve a wide range of issues related to our standard product offerings. Communication channels include phone, email, and web portals.In addition to troubleshooting, the role involves various responsibilities, such as consulting with end customers, facilitating software upgrades, ensuring quality management, and developing internal tools.KEY PERFORMANCE INDICATORSSuccess in this role is measured by:Effective Problem-Solving: Quickly identify and resolve issues to restore services promptly.Ownership and Motivation: Take full ownership of incidents from start to finish, maintaining high service levels.Communication Skills: Provide clear and concise information to customers, understanding the impact of technical issues on their operations.CORE RESPONSIBILITIESIssue Resolution: Utilize troubleshooting techniques to diagnose and resolve technical issues, including executing planned changes with associated quality assurance and testing.Collaborate with external suppliers and internal teams to log and address faults.Regularly update and manage support tickets, ensuring efficient tracking of incidents and resolutions.

Join Our Team as a Tier 2 Support SpecialistAstor & Sanders Corporation, an esteemed IT solutions provider based in McLean, VA, is on the lookout for a dedicated Tier 2 Support Specialist to join our dynamic team in the Reston, VA area. This full-time, on-site position offers the opportunity to engage with cutting-edge technology while providing exceptional support to our users.Key Responsibilities:Deliver comprehensive hardware and software support for Windows desktops and laptops.Configure, test, and install printers, scanners, and network copier/printers.Utilize computer images to set up and configure laptops and PCs.Ensure the latest approved BIOS and patches are applied to all devices.Assist users with file sharing and permissions issues.Maintain accurate records by tracking, logging, and reporting each service request.Perform additional tasks as assigned to support team objectives.

Join our dynamic team as a Workflow Support Specialist (WSS) at SOSI1. In this pivotal role, you will assist in enhancing operational efficiencies through effective workflow management, providing critical support to our clients and internal teams. Your expertise will be essential in analyzing processes, identifying areas for improvement, and implementing solutions that drive productivity.

Join our dynamic team at sosi1 as a Workflow Support Specialist (WSS) in Reston, Virginia. In this pivotal role, you will be responsible for enhancing operational efficiency and ensuring smooth workflow processes across various departments. Your attention to detail and proactive approach will be vital in identifying areas for improvement and implementing strategic solutions.

Join our dynamic team at USM2 as a Senior Java Integration/Support Developer. In this role, you will play a crucial part in enhancing our technology solutions and providing support for our integration processes. Your expertise in Java development will be key to delivering high-quality software solutions that meet our clients' needs.

We are seeking a highly skilled Senior Pega Integration/Support Developer to join our dynamic team. In this role, you will be responsible for integrating and supporting Pega applications, ensuring seamless connectivity and functionality within our systems. You will work closely with cross-functional teams to deliver high-quality solutions that meet business needs.

Join our dynamic team at usm2 as a Senior COBOL Integration and Support Analyst. We are seeking a skilled professional to provide integration and support for COBOL applications. This role is crucial in ensuring the smooth operation of our systems and enhancing our existing processes.The ideal candidate will have extensive experience in COBOL, with a strong analytical mindset and problem-solving abilities. If you are passionate about technology and eager to make a significant impact, we want to hear from you!

Job Title: IT Support SpecialistLocation: Reston, VA (Telework available post-program start date)Employment Type: Full-timeClearance Requirement: Must hold a Secret clearance / IT-I – Critical Sensitive (Tier 5/SSBI) / High Risk Critical Sensitive (Tier 5/SSBI) / High RiskCitizenship Requirement: Must be a US Citizen (no dual citizenship)Job Overview:The IT Support Specialist at NexThreat plays a vital role in providing exceptional customer support services. This position encompasses planning, delivering, and enhancing support services, which include installation, troubleshooting, user assistance, and training. The specialist is tasked with diagnosing and resolving reported incidents, analyzing work processes, researching issue trends, and creating training materials. Responsibilities also include hardware and software installation and maintenance, executing backup and recovery operations, and consulting with users to identify their needs. Additionally, this role involves conducting feasibility studies, trade-off analyses, preparing business cases, and ensuring compliance with information security and cybersecurity policies and practices.Key Responsibilities:Provide high-quality customer support services, including installation, configuration, troubleshooting, user assistance, and training.Diagnose and resolve customer-reported incidents with timely escalation; perform root-cause analysis to prevent recurrence.Plan and analyze work processes; research trends to facilitate continuous improvement.Develop and deliver training materials and conduct training sessions for end users and internal staff.Create and maintain problem tracking databases to manage incidents, requests, and known issues.Install, troubleshoot, and maintain both hardware and software in client environments; perform routine maintenance and updates.Execute backup and recovery operations; test restore procedures to verify data integrity and availability.Consult with users to identify needs and translate requirements into actionable technical tasks.

Join the ELEVI Team as an Expert Contract Support Administrator!We are looking for a highly skilled and detail-oriented Contract Support Administrator to enhance our contract management processes. The ideal candidate will possess exceptional communication abilities, technical skills, and a keen eye for detail to ensure efficient operations.Key Responsibilities:Perform administrative duties related to contract management and support.Create and manage correspondence with clients and internal teams.Provide outstanding customer service and support throughout the contract lifecycle.Organize and maintain filing systems for documents and records.Independently manage tasks and responsibilities with minimal supervision.

At Accenture Federal Services, we are dedicated to empowering the U.S. federal government to enhance national security and improve the quality of life for citizens. Our team of over 13,000 professionals is driven by a common goal: to unlock the infinite possibilities of technology and creativity for clients across defense, national security, public safety, civilian, and military health sectors. Become a part of Accenture Federal Services, the technology arm of global Accenture. Acknowledged as one of Glassdoor's Top 100 Best Places to Work, we cultivate a collaborative and supportive environment where you are encouraged to belong, grow, and thrive through hands-on experiences, certifications, and industry training. Join us in driving meaningful, enduring change that propels government missions forward! Job Description: As a key member of the Secure Operations Centers (SOCs) team, the Deputy Site Lead will deliver comprehensive operational support for the Azure core and Office365 platform. This role encompasses five operational workstream teams: Livesite Engineering, Identity Management, Network Management, Tech Ops (Secure workspace operations), and Customer Experience (CXP). Our services will be available 24/7, 365 days a year.

We are seeking a highly skilled and experienced Senior Java Integration Support Developer to join our team on an urgent basis. This role is ideal for local candidates with a strong background in Java integration solutions and a passion for delivering high-quality support. You will work closely with our clients to ensure seamless integration and optimal performance of their systems.