Technical Support Engineer

ROLE OVERVIEWThis position plays a crucial role within our global team, providing exceptional technical support to clients worldwide. As a Support Engineer, you will take charge of handling incidents, service requests, and inquiries, ensuring timely resolutions with a focus on first-time fix metrics and customer satisfaction. You will leverage your technical expertise to prioritize and resolve a wide range of issues related to our standard product offerings. Communication channels include phone, email, and web portals.In addition to troubleshooting, the role involves various responsibilities, such as consulting with end customers, facilitating software upgrades, ensuring quality management, and developing internal tools.KEY PERFORMANCE INDICATORSSuccess in this role is measured by:Effective Problem-Solving: Quickly identify and resolve issues to restore services promptly.Ownership and Motivation: Take full ownership of incidents from start to finish, maintaining high service levels.Communication Skills: Provide clear and concise information to customers, understanding the impact of technical issues on their operations.CORE RESPONSIBILITIESIssue Resolution: Utilize troubleshooting techniques to diagnose and resolve technical issues, including executing planned changes with associated quality assurance and testing.Collaborate with external suppliers and internal teams to log and address faults.Regularly update and manage support tickets, ensuring efficient tracking of incidents and resolutions.

Anduril Industries develops advanced defense technology, supporting the U.S. and allied partners with platforms like Lattice OS. This AI-powered operating system unifies thousands of data streams into a real-time, 3D command and control center. The company’s work spans autonomy, AI, computer vision, sensor fusion, and networking, aiming to rapidly deliver new capabilities to military users. The Anduril Intelligence Systems (AIS) team collaborates closely with Intelligence Community customers. Their focus is on understanding operational needs, refining technical concepts, and providing engineering solutions for complex intelligence challenges. Role overview The Technical Operations Engineer, Intelligence Systems, serves as the main technical point of contact for both hardware and software across Anduril’s systems. This position develops training materials and documentation to help end users adopt new capabilities. Field work with customers is a key part of the job, supporting system integration and ongoing operations. Key responsibilities Deliver hands-on support for hardware setup and software configuration. Pre-configure systems to integrate smoothly with existing program infrastructure. Troubleshoot and resolve real-time issues, including those related to hardware, software dependencies, and network components such as firewalls, routers, switches, access points, and cloud environments. Create training documentation and user guides for end users and internal teams.

Join Content Guru as a Graduate Infrastructure Support Engineer focused on our FedRAMP platform, where you will embark on an exciting career in Cloud Technology and Cybersecurity. We are looking for proactive graduates eager to contribute to our dynamic Infrastructure Support Engineering team.This crucial role will allow you to maintain and enhance the global infrastructure that supports our essential services and applications. If you're seeking a career path that offers growth and advancement in a SOC, Operations, Infrastructure, or Cyber Security, we encourage you to apply!Ideal candidates will possess a strong technical background, a knack for troubleshooting, and a commitment to ensuring system stability. We want to hear from you!

Join our dynamic team as an Intermediate Systems Engineer specializing in IT Effectiveness, focusing on Video Conferencing and Phone Support. In this role, you will be instrumental in enhancing our clients' communication technologies, ensuring seamless connectivity and user satisfaction.

We are seeking an experienced and detail-oriented Senior Technical Editor to join our dynamic team. In this role, you will be responsible for ensuring clarity, consistency, and quality in technical documentation. Your expertise will help us produce high-quality content that meets the needs of our clients and stakeholders.

Join Prosidian Consulting as a Senior Systems Engineer specializing in IT effectiveness, particularly in video conferencing and phone support. In this role, you will be responsible for designing, implementing, and maintaining cutting-edge communication systems to enhance organizational efficiency. Collaborate with cross-functional teams to optimize technology processes and provide top-tier support to our clients.

Join usm2 as an Application Support Professional, where you will play a crucial role in ensuring the seamless operation of our applications. You will be responsible for troubleshooting issues, providing technical support, and collaborating with cross-functional teams to enhance our software solutions. Your expertise will contribute to maintaining high service levels and customer satisfaction.

We are seeking a dedicated and skilled Technical Manager to join our dynamic team at sosi1. In this pivotal role, you will be responsible for overseeing technical projects, leading a talented team, and ensuring the successful delivery of solutions that meet our clients' needs.As a Technical Manager, you will leverage your expertise to guide complex technical processes, enhance operational efficiency, and foster innovation within the organization. Your ability to manage resources, timelines, and project scopes will be crucial in driving our technical initiatives forward.

Join our dynamic team at Prosidian Consulting as an Intermediate Help Desk Support Specialist! In this role, you will be pivotal in delivering exceptional user support and ensuring IT effectiveness across various platforms. You will assist end-users with technical issues, manage ticket requests, and contribute to the overall improvement of IT services. This is an excellent opportunity for an individual passionate about technology and customer service.

Location: NexThreat LLC (Remote and/or On-site)Duration: 10-12 weeks (with potential for extension)HUBZone Residency (REQUIRED). To verify if your address or area qualifies, please consult the HUBZone Maps.Position Overview:NexThreat LLC is on the lookout for a motivated and detail-oriented Technical Writer Intern as part of the HUBZone Internship Program for Government Contractors. In this role, you will work closely with our experienced team to create engaging and informative content, including whitepapers, blog posts, and case studies, that highlight NexThreat's innovative solutions and leadership in the technology sector. We seek candidates with a passion for technology, outstanding writing abilities, and the skill to simplify complex ideas for varied audiences.Core Responsibilities:- Conduct research and produce high-quality technical documentation, including whitepapers, blog posts, and product manuals.- Collaborate with subject matter experts to gather accurate and thorough technical information.- Establish and uphold style guides, templates, and formatting standards to ensure uniformity in content presentation.- Edit and proofread contributions from team members, offering constructive feedback and suggestions.- Assist in content planning and organization, identifying new topics and necessary updates.

Join Prosidian Consulting as a Senior Help Desk Support Service Specialist, where you will play a crucial role in enhancing IT effectiveness through exceptional user support. Your expertise will ensure smooth operations and satisfaction among users, addressing technical issues with professionalism and efficiency.

Join our dynamic team at Prosidian Consulting as a Help Desk Support Service Specialist - Associate. In this role, you will play a crucial part in enhancing IT effectiveness by providing exceptional user support at our help desk. Your responsibilities will include troubleshooting technical issues, guiding users through solutions, and ensuring a seamless experience with our IT services.

Anduril Industries is at the forefront of defense technology, dedicated to revolutionizing military capabilities for the U.S. and its allies through cutting-edge innovations. By integrating the advanced expertise, technology, and business models of today's leading companies into the defense sector, Anduril is reshaping the design, construction, and sales of military systems. Our suite of systems operates on Lattice OS, an AI-driven platform that transforms vast data streams into a real-time, 3D command and control environment. In an age of strategic competition, Anduril is poised to deliver next-generation autonomy, AI, computer vision, sensor fusion, and networking solutions to military clients with unprecedented speed.WHAT IS AIS?Anduril Intelligence Systems (AIS) aims to establish itself as the premier provider of specialized engineering and products to the Intelligence Community (IC). Our team collaborates closely with the IC to grasp their needs, refine their operational concepts, and deliver exceptional solutions that tackle critical national security challenges.ABOUT THE JOBWe are in search of an innovative Lead Technical Trainer to harmonize product functionalities with user training requirements across Anduril's advanced hardware and software solutions. In this pivotal leadership position, you will ensure our varied clientele—including military, governmental, and commercial sectors—are equipped with a thorough and accessible understanding of our product offerings. You will translate complex technical information into engaging and user-friendly materials for our instructional team, occasionally stepping in as a lead instructor.Your responsibilities will include guiding, mentoring, and developing a team of skilled technical writers, instructional designers, and content strategists, nurturing a culture of creativity, impact, and continuous enhancement. This role necessitates a strategic mindset with a proven history of developing and scaling technical initiatives while adeptly navigating the complexities of defense and intelligence spheres. You will act as a vital connector between our customers, engineering teams, and product development, ensuring our content is of the highest standard and directly influences future product improvements and content requirements.If you are driven by a passion for enhancing national security through exceptional technical communications and empowering users with the knowledge and skills they need to thrive in critical situations, we welcome your application!

Anduril Industries is a pioneering defense technology firm dedicated to revolutionizing military capabilities for the U.S. and its allies through cutting-edge technology. By integrating the innovation, expertise, and business practices of 21st-century leaders in technology, Anduril is fundamentally reshaping how military systems are conceived, developed, and marketed. Our advanced systems are driven by Lattice OS, an AI-enhanced operating system that synthesizes vast data streams into a real-time, 3D command and control interface. As we navigate a new era of strategic competition, Anduril is resolute in delivering state-of-the-art solutions in autonomy, AI, computer vision, sensor integration, and networking technology to our military partners in a matter of months, not years.ABOUT THE TEAMThe Anduril Intelligence Systems (AIS) team is committed to establishing Anduril as a premier supplier of specialized engineering solutions and products tailored for the Intelligence Community (IC). We collaborate closely with the IC to comprehend their specific needs, refine their operational concepts, and provide exceptional capabilities across various challenges. Our goal is to develop and deploy essential solutions that effectively address the most urgent national security demands of our clients.ABOUT THE JOBAs the Lead Technical Writer, you will play a crucial role in collaborating with engineering project teams to capture and document technical artifacts. Your responsibility will be to produce clear, accurate, and accessible documentation for both internal stakeholders and external customers. You will engage closely with engineers and subject matter experts to navigate the complexities of project lifecycles, identify knowledge gaps, and utilize documentation to bridge those gaps. This may involve editing materials crafted by engineers or synthesizing specific contributions from the engineering team into comprehensive documents. In this capacity, you will help elevate the standard for tone, voice, and quality in our written communications.Given Anduril’s focus on defense and national security, your documentation will be vital in ensuring that front-line operators are empowered to effectively utilize the “arsenal of democracy.” Your mission is to streamline the learning process for understanding and operating our systems by delivering exceptionally well-crafted and presented documentation.Additionally, you will identify key stakeholders and guide them through a structured documentation roadmap, establishing critical milestones and objectives. This role requires a deep understanding of engineering processes and the ability to translate complex technical details into user-friendly documentation.

AnaVation LLC seeks a Technical Writer/Editor to join its Reston, VA office. This position works directly with intelligence, technical, and operational staff, supporting documentation needs for projects that are critical to the organization's mission. The role plays a part in the full deployment process, from initial drafts to final delivery. Main Responsibilities Prepare, review, revise, and maintain documents and presentations, including standard operating procedures, intelligence reports, and technical manuals. Edit and improve existing documentation to align with mission requirements. Support records management initiatives. Work with teams to streamline and enhance production workflows. Required Skills Proficiency with Microsoft Office Suite and Adobe tools for word processing and presentations. Ability to collaborate with diverse technical and operational teams. Strong writing and editing skills, especially for technical and intelligence-focused materials.

Join our dynamic team at pureintegration as a Technical Product Manager. In this role, you will lead the development of innovative product solutions that meet our clients' needs. You will collaborate with cross-functional teams to define product vision, gather requirements, and deliver high-quality technical solutions. If you have a passion for technology and a knack for product management, we want to hear from you!

Join our dynamic team at sosi1 as an OSINT and Technical Targeter. In this full-time role, you will leverage open-source intelligence to identify and analyze targets, providing critical insights that drive strategic decisions. This position is ideal for individuals eager to contribute to impactful projects while developing their skills in technical targeting and OSINT methodologies.

Join Our Team as a Tier 2 Support SpecialistAstor & Sanders Corporation, an esteemed IT solutions provider based in McLean, VA, is on the lookout for a dedicated Tier 2 Support Specialist to join our dynamic team in the Reston, VA area. This full-time, on-site position offers the opportunity to engage with cutting-edge technology while providing exceptional support to our users.Key Responsibilities:Deliver comprehensive hardware and software support for Windows desktops and laptops.Configure, test, and install printers, scanners, and network copier/printers.Utilize computer images to set up and configure laptops and PCs.Ensure the latest approved BIOS and patches are applied to all devices.Assist users with file sharing and permissions issues.Maintain accurate records by tracking, logging, and reporting each service request.Perform additional tasks as assigned to support team objectives.

Your ImpactWe invite you to join our dynamic team as a Lead LAN/WAN Engineer, where you'll leverage your expertise to design, analyze, and support intricate networking systems. In this pivotal role, clear and concise communication is essential, as you'll be collaborating with teams in fast-paced environments to tackle challenging networking issues.Your ResponsibilitiesLead initiatives in local and wide-area networking, becoming a trusted advisor sought after for your insights.Act as a technical authority on both established and ad-hoc project teams, guiding technical direction and offering solutions to meet architectural and operational demands.Share your knowledge of cutting-edge technologies, integrations, and capabilities with the team.Consult with engineers, team leads, and customer stakeholders to understand and define technical requirements.Provide specialized knowledge in BGP, OSPF, GRE, VPN, L2TP, Spine and Leaf architectures, and BGP Peering.

Join our team as an Application Support Analyst where you will play a pivotal role in ensuring the seamless operation of applications critical to our organization. You will be responsible for troubleshooting application issues, providing user support, and collaborating with development teams to enhance application functionality. This position is ideal for individuals who thrive in a dynamic environment and are eager to contribute to process improvements.