Customer Success Specialist (B2C) at docplanner | Rome

Join docplanner as a Customer Success Specialist in our B2C division, where your passion for enhancing customer experiences will shine. In this role, you will be the guiding force for our users, helping them maximize the value they gain from our platform. You will proactively engage with customers, provide support, and ensure their satisfaction with our services.

Join our dynamic team at docplanner as a Customer Success Specialist, where you will play a key role in enhancing customer satisfaction and driving customer loyalty. In this position, you will work closely with clients to understand their needs, provide exceptional support, and ensure they derive maximum value from our services.

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, a part of the global Docplanner group, is Italy's leading platform connecting patients with healthcare professionals. Our mission is to help people live longer, healthier lives. Backed by investors such as Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals. We are currently seeking talented individuals for the role of Customer Success Specialist B2C.Your Role as a Customer Success Specialist B2CAs the primary contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as the representative of MioDottore, providing dedicated consultancy, support, and effective solutions to clients.Enhance customer loyalty: Through targeted interventions, you will increase satisfaction and reduce churn risk.Promote the proper use of our products by offering tailored consulting, addressing client needs with customized proposals.Identify business opportunities by recognizing needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to elevate customer satisfaction.Who We Are Looking For:We seek dynamic, enthusiastic individuals focused on professional growth. Ideally, you possess:Experience in customer success or post-sales rolesStrong dedication to customer support, enjoying taking care of clients and finding satisfaction in solving their problemsOrganizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good knowledge of English (B2 level).

Join our dynamic team at Docplanner as a Customer Success Specialist focused on AI solutions. In this pivotal role, you will be instrumental in ensuring our clients achieve their desired outcomes through our innovative technology. You will work closely with customers to understand their needs, provide strategic guidance, and drive engagement. Your ability to foster relationships and provide exceptional service will be key to your success.

Join our dynamic team at Docplanner as a Customer Success Partner B2B, where you will play a crucial role in ensuring our clients thrive using our innovative solutions. In this position, you will foster strong relationships with B2B clients, guiding them towards achieving their business objectives while enhancing customer satisfaction. If you are passionate about helping businesses succeed and have a knack for problem-solving, we want to hear from you!

Join docplanner as a Customer Expansion Specialist, where you will play a pivotal role in enhancing our customer experience and expanding our client base.Your responsibilities will include developing strong relationships with existing customers, identifying opportunities for growth, and implementing strategies to improve customer satisfaction. You will collaborate closely with cross-functional teams to ensure our customers achieve their goals and maximize the value they receive from our services.

Join our team at Docplanner as a Customer Success Specialist, where you will play a crucial role in ensuring our clients achieve their desired outcomes with our services. You will be the voice of the customer, helping to resolve issues, provide training, and build strong relationships. Your expertise will help us to enhance our offerings and create an exceptional experience for all users.

Join MioDottore and redefine Health Tech with Artificial Intelligence!MioDottore, part of the global group Docplanner, stands as the leading platform in Italy connecting patients with healthcare professionals. Our mission is to help people lead longer, healthier lives. Backed by investors like Goldman Sachs and operating in 13 countries, we are expanding our team of over 450 professionals and are on the lookout for new talent to fill the role of Customer Success Specialist GP.Your Role as a Customer Success Specialist GPAs a key point of contact for your assigned client portfolio, your goal will be to enhance their experience with our digital products. Here's how you will contribute:Act as a dedicated advisor for MioDottore, providing effective support and solutions to clients.Foster client retention: Through targeted interventions, you will boost their satisfaction while minimizing churn risk.Promote the proper use of our products by offering tailored consultations and addressing client needs with customized proposals.Increase business opportunities by identifying client needs and presenting additional solutions.Identify and communicate any issues to our product team, contributing to the continuous improvement of our services.Collaborate with various internal teams (product, marketing, customer experience) to enhance customer satisfaction.Who We Are Looking For:We are seeking dynamic, enthusiastic individuals who are focused on professional growth. Ideally, you possess:Experience in customer success or post-sale rolesA strong customer support orientation, with a passion for caring for clients and satisfaction in solving their problems.Organizational skills to manage multiple objectives and deadlines.Familiarity with new technologies and an interest in the Health Tech sector.Good command of the English language (B2 level).

Join MioDottore as a Customer Success Specialist (AI) and revolutionize healthcare experiences for patients!About UsMioDottore is Italy's premier Health Tech platform, dedicated to connecting patients with healthcare professionals and facilities nationwide. Our mission is simple: Helping people live longer, healthier lives.Since 2015, MioDottore has been a part of the Docplanner Group, the largest global Health Tech network, backed by investors such as Goldman Sachs and operating in 13 countries. With a team of over 450 professionals, we are constantly expanding and seeking new talent for the role of Customer Success Specialist (AI).Your Role as a Customer Success Specialist (AI)In this position, you will focus on clients utilizing MioDottore's AI features, such as Noa Notes, guiding them in the effective adoption of these innovative solutions and ensuring optimal use of AI technologies. Your responsibilities will include:Leading clients in the activation and advanced use of AI features.Providing targeted training and support on Noa Notes, assisting professionals in integrating it into their daily workflows.Monitoring the usage of AI tools and identifying opportunities to enhance user experience.Gathering specific feedback on user experience with AI features and sharing insights with the product team for future development.Who We Are Looking For:We seek dynamic, enthusiastic individuals who are committed to professional growth. Ideally, you possess:Experience in customer success or post-sales roles.A strong customer support orientation, with a passion for helping clients and satisfaction in resolving their issues.Organizational skills to manage multiple goals and deadlines.Familiarity with new technologies and a keen interest in the Health Tech sector.Good command of the English language (B2 level).

Join our team at Docplanner as a Customer Care Specialist, where you will play a crucial role in enhancing customer experiences. You will be responsible for responding to customer inquiries, resolving issues, and ensuring satisfaction with our services. Your passion for helping others and your strong communication skills will make you an integral part of our team.

Join MioDottore and be the architect of success for our B2B clients!MioDottore is not just a platform; we are leaders in Health Tech in Italy. With over 450 professionals and the trust of investors like Goldman Sachs, we are redefining the future of healthcare in 13 countries. Our mission? Helping people live longer, healthier lives.We are seeking a Customer Success Partner who can blend genuine empathy with tangible goals: retention, upselling, and shared growth with clients. This individual should not merely respond to requests but anticipate needs and build true strategic partnerships.Your Responsibilities:Account Management: Proactively manage a B2B client portfolio focusing on retention and growth.Strategic Consulting: Analyze needs to propose tailored solutions.Revenue Growth: Identify upselling and cross-selling opportunities to create real value.Customer Advocacy: Gather and analyze customer feedback to guide product evolution.Cross-functional Collaboration: Coordinate with product, marketing, and sales teams to optimize the customer experience.Who We Are Looking For:We seek dynamic, enthusiastic individuals with a growth mindset. Ideally, you possess: B2B Experience: Management of client portfolios in technology or healthcare sectors. Business Acumen: Strong analytical skills and a results-oriented mindset. Soft Skills: Excellent interpersonal and communication skills. Growth-oriented Mindset: You see opportunities where others see challenges. Results-driven: You want to see the concrete impact of your work on metrics.Don't just send your CV! We truly want to get to know you through a cover letter where you share:What has been your greatest

The Customer Success Specialist role at miodottore focuses on supporting clients and improving their overall experience. This position is based in Rome and involves direct interaction with customers, answering questions, and guiding them through the company's services. What you will do Assist clients by responding to their inquiries and providing clear guidance on available services Work with different teams to ensure customers receive consistent and effective support Help clients reach their goals by understanding their needs and offering tailored assistance What matters for this role Strong commitment to customer service Ability to empathize and communicate well with clients Comfort working collaboratively across departments This position is registered with targeted placement (L.68/99).

Join MioDottore in Transforming Patient Care!MioDottore stands as Italy's leading Health Tech platform, seamlessly connecting patients with healthcare professionals and facilities nationwide. Our mission? Helping individuals lead longer, healthier lives.Since becoming part of the Docplanner group in 2015, the largest global Health Tech network backed by investors like Goldman Sachs and present in 13 countries, we are continuously expanding. With a team of over 450 dedicated professionals, we invite you to apply for the Customer Care Specialist position.Your Responsibilities:First-level technical support for issues related to the MioDottore platform and associated tools.Second-level remote support for our clients through inbound calls, emails, and WhatsApp.Maintain and update reporting dedicated to tracking product anomalies and bug analysis.Drive business opportunities by identifying needs and proposing additional solutions.Who Are We Looking For?We seek dynamic, enthusiastic individuals ready to grow with us! Ideally, you possess:A strong problem-solving attitude; you enjoy finding solutions to our clients' challenges.The ability to remain calm and composed in complex situations, demonstrating balance and skill in managing complexity without losing control.Good knowledge of Office applications (Word, Excel); as a digital entity, familiarity with these tools is essential.English proficiency at B1 level; as an international company, you may need to use English.Prior experience with CRM platforms is a fundamental prerequisite.Excellent commercial aptitude.What We Offer: A fixed-term contract under CCNL Commercio, reflecting our commitment to transparency, starting with ...

Join our dynamic team at docplanner as a Sales Representative. In this role, you will be responsible for driving sales and building lasting relationships with clients. We are looking for a motivated individual who thrives in a fast-paced environment and possesses exceptional communication skills. Your primary goal will be to meet and exceed sales targets while providing top-notch service to our clients.

Join docplanner as an Inside Sales Account Executive and be part of a dynamic team that is transforming the healthcare industry. In this role, you will engage with potential clients, understanding their needs and presenting tailored solutions to enhance their practices. Your expertise will help drive our mission of connecting patients with the best healthcare providers.

Join Kiabi, a leading fashion retailer, as a Customer Service Assistant at our Tiburtina location in Rome. We are seeking passionate individuals to enhance our customer experience by providing exceptional service and support.

Join our dynamic team at Cook's Pest Control, Inc. as an Office Specialist in Rome! In this pivotal role, you will support our operations by managing office tasks efficiently and effectively. Your responsibilities will include handling customer inquiries, maintaining office supplies, and assisting with various administrative duties.This is an excellent opportunity for individuals looking to start their career in a supportive environment. We believe in fostering growth and providing our employees with the tools they need to succeed.

Affidea Italia is a leading multinational in the healthcare sector, specializing in various medical fields such as imaging diagnostics, outpatient services, laboratory analysis, assisted reproductive technology (ART), occupational medicine, insurance funds, and home care. Our group operates in 15 European countries and boasts over 60 medical centers across 6 regions in Italy.We are actively seeking qualified healthcare professionals to join our team at the Affidea Medicenter and Affidea NSL in Rome: Nephrologist Geriatrician Podiatrist Dermatologist Pulmonologist

Are you ready to launch your career in sales? Join us for our Recruitment Day in April 2026, where we are seeking enthusiastic candidates for the position of Junior Inside Sales Account at docplanner. This is your chance to be part of a dynamic team dedicated to improving healthcare access worldwide.As a Junior Inside Sales Account, you will play a pivotal role in connecting with potential clients, understanding their needs, and providing tailored solutions. This position offers an excellent opportunity for growth and development in a fast-paced environment.

Join our rapidly expanding team at FlexAuto as a Returns & Collections Specialist in Rome.About UsFlexAuto is not just another long-term car rental company; we are transforming the way consumers approach car ownership by providing flexible and affordable terms, alongside a premium, all-inclusive service. Our mission is to revolutionize the automotive leasing industry and lead the future of mobility across Greece, Italy, Cyprus, Mexico, and beyond.Our TeamAt FlexAuto, we are on the lookout for curious and ambitious minds eager to embark on an exciting journey with a high-caliber professional team. If you are ready to kickstart your career with one of Europe’s most promising scale-ups, we invite you to be a part of our dynamic environment!Position OverviewThe individual in this role will be responsible for conducting thorough inspections of vehicles upon their return by customers, identifying any damages, and accurately recording these details in our ERP system. This position is crucial for ensuring the highest quality maintenance of our vehicles and facilitating a transparent and efficient return process for our clients.Key ResponsibilitiesProvide a welcoming and professional experience for customers.Conduct detailed inspections of vehicles upon return to ensure compliance with company standards.Identify and document any damages, issues, or missing items on the vehicle.Charge for damages based on severity and apply appropriate fees in accordance with company procedures.Record findings from inspections, including charges, in the company’s ERP system.Communicate professionally with customers regarding any damages and associated charges.Collaborate with other departments to ensure timely vehicle readiness.Maintain accurate documentation in line with company policies.QualificationsHigh school diploma or equivalent.Basic knowledge of automotive mechanics for damage identification.Strong attention to detail and precision.Ability to independently organize work activities.Familiarity with ERP systems or other databases.Customer-oriented with excellent communication and problem-solving skills.Proactive attitude.Good command of spoken and written English.Ability to work in a team within a dynamic and fast-paced environment.Previous experience in the car rental industry, fleet management, or vehicle inspection is preferred.