Data Engineer at Portbase | Rotterdam, Zuid-Holland

Are you excited about a role where data analytics, cloud, and AI intersect? Do you want to contribute as a Data Engineer to the digital backbone of the Dutch ports and work on modern data and AI solutions with immediate impact? If so, read on!Your Role:As a Data Engineer within the Data Analytics Team, you will be integral in building the foundation of data …

Key Responsibilities of Your RoleEnhancing Portbase's revenue-generating capacity.Collaborating with team members and stakeholders at Portbase.Professional Mission OverviewAs a Financial Controller, you will play a vital role in strengthening the financial performance of Portbase. You will ensure accuracy in financial reporting, derive insightful financial analyses, and support data-driven decision-making. Collaborating closely with your team, you will also have the autonomy to implement improvements.In this position, you will engage with various responsibilities, including:Monthly financial close processes, ensuring timely and accurate reporting alongside your fellow financial controller and administrator, managing tasks from booking in AFAS to report generation.Overseeing projects involving subsidies and development tasks, liaising with governmental and semi-governmental bodies. You will provide financial insights, monitor expenditures, and ensure precise and timely financial reporting (including hours worked) and invoicing.Managing cash flow forecasts as part of our financial strategy, utilizing your insights to build greater financial resilience.Enhancing our sales and accounts receivable processes to improve liquidity. With a growing clientele spanning multiple countries, you will face the exciting challenge of enabling all clients to fulfill their payment obligations.You will gain an in-depth understanding of Portbase's position and finances following your onboarding period. By combining your organizational knowledge with your expertise in financial data, you will proactively direct constructive changes and professional advancements at Portbase.Working within a close-knit, five-member finance and control team, we collaborate intensively during busy periods, coordinating our efforts to achieve team objectives. We work hard and support one another, knowing that collective effort leads to the best outcomes. Your engagement with the organization will be crucial, effectively collaborating with diverse stakeholders while contributing positively to our teamwork and workplace atmosphere.

Professional Mission as a Business ManagerAs a Business Manager, you will serve as the primary point of contact internally and externally for the service portfolio within your domain. Your responsibilities will encompass the launch of new services and customer implementations, maintenance, and collaboration with the Product Owner for further development.You will be the knowledge holder of various services, ensuring customer satisfaction by facilitating an optimal customer experience. This includes leading and organizing customer panels, proactively monitoring your services, interpreting data, and contextualizing insights to translate them into improvement proposals.In your role, you will closely collaborate with colleagues across Portbase in Sales, Marketing, and Customer Services departments. You will also work daily with your team, which includes a Product Owner, Software Engineers, and a Business Analyst.Your deep understanding of your domain and product portfolio will enable you to optimize the value of the services within your scope. You will be a valuable partner to both internal and external stakeholders, including terminals, shipping companies, freight forwarders, customs, NVWA, and industry organizations. You will advise customers and the organization on the usage and development of services within the Import domain, translating customer needs into business requirements.Additionally, we expect you to enthusiastically follow relevant market developments within your market segment and translate them into opportunities for innovation projects at Portbase.

Are you eager to contribute to innovative digital solutions that enhance the efficiency of the Dutch transport chain?As a Full-Stack Developer in our Team Hinterland, you will play a vital role in developing software utilized daily by carriers, terminals, depots, and various logistics partners. This position is ideal for those who thrive on creating clean and scalable front-end applications while delving into the backend systems that support them.

Overview of Your Professional MissionAs a Senior Business Controller, you will serve as the financial point of contact for the management team members at Portbase. Your role includes supporting the executive team in organizing meetings for the Supervisory Board (RvC) and the General Meeting of Shareholders (AvA). Additionally, you will be responsible for risk management and overseeing the Enterprise Risk Management (ERM) framework, ensuring that mitigating measures align with our strategic objectives and that risks are kept manageable.You possess an in-depth understanding of Portbase's position and its stakeholders. By combining your organizational knowledge with financial acumen, you will guide constructive changes and foster growth. Your objective is to further professionalize the Finance & Control department at Portbase.You will collaborate within a close-knit finance and control team comprising five members. During peak financial periods, you will work alongside your colleagues to achieve team goals. Your visibility within the organization, hands-on approach, and positive contributions will enhance collaboration and workplace atmosphere.Externally, you will maintain significant contact with our shareholders and the Supervisory Board. Since these partners are vital to Portbase, you will also work closely with our executive team, including the COO and CEO.What a Workweek Looks LikeYour workweek will be evenly split between meetings and substantive tasks. One day you might collaborate with managers on a business case, while another day you may coordinate legal adjustments to the statutes. In between, you will analyze financial data and prepare discussions around our project portfolio, seamlessly switching between various topics and analyses.What Portbase Offers YouA competitive annual salary, including vacation pay and an end-of-year bonus equivalent to one month's salary.A dedicated budget for setting up your home workspace along with a monthly home office allowance.26 vacation days with the option to purchase additional days.An inclusive work environment with diversity leave, amounting to 14 hours per year based on full-time employment, which can be used at your discretion for a holiday you value.Full control over your professional development...

About UsAt Portbase, we are dedicated to enhancing the logistics and supply chain landscape through innovative technology solutions. Our platform team plays a crucial role in this mission, focusing on the continuous improvement of our platform architecture.Position OverviewWe are seeking a skilled Java Developer to join our Platform Team. In this role, you will utilize your expertise in public cloud environments, preferably AWS, to develop software services that empower our feature and domain teams. Your contributions will be vital in automating platform services and pushing the boundaries of best practices within the logistics sector. Collaboration is key; we encourage you to share your knowledge and energy across various technologies, fostering growth together!Your ResponsibilitiesContinuously enhance the platform architecture.Collaborate within a T-Shaped model, developing deep expertise while maintaining broad knowledge across other areas.Work with the latest tools and technologies to enrich our tech stack.

Ben jij een data-expert die altijd op zoek is naar manieren om processen te optimaliseren? Bij Veneficus bieden we jou de ideale kans om jouw vaardigheden in te zetten in uitdagende projecten!Wat ga je doen?Als Data Engineer bij Veneficus ben je essentieel in het proces van het verzamelen, structureren en toepassen van data in verschillende sectoren, waaronder financiën, verzekeringen, retail, transport, overheid, logistiek en energie. Jouw bijdrage aan complexe data-oplossingen zorgt ervoor dat onze klanten daadwerkelijk impact ervaren.Je verantwoordelijkheden omvatten onder andere:Het opzetten van ETL-processen en het ontwikkelen van data pipelines;Het ontwerpen, bouwen en onderhouden van data-architecturen en -modellen;Het operationaliseren van modellen zodat onze klanten deze direct kunnen gebruiken;Het implementeren van datamanagementtechnologieën en cloudoplossingen zoals Azure en AWS;Samenwerken in een Agile, Scrum of DevOps-team om de data optimaal te benutten.Wij zorgen ervoor dat je aan een project werkt dat aansluit bij jouw expertise en ambities. Projecten variëren van drie maanden tot een jaar, en je hebt de mogelijkheid om hybride te werken: thuis, bij de klant of op ons kantoor.Wat breng jij mee?Een diploma in Econometrie, Informatica, Software Engineering of een vergelijkbare richting;Minimaal 3 jaar ervaring in een soortgelijke rol;Uitgebreide kennis van Python en SQL;Ervaring met cloudplatforms zoals Azure en AWS;Kennis van tools zoals Hadoop, Spark, Docker en Git;Je beschikt over een geldig Nederlands paspoort;Vloeiende beheersing van de Nederlandse taal op C2-niveau;Je woont in de Randstad of Brabant en reist graag;Je bent beschikbaar voor 40 uur per week.Wat krijg je ervoor terug?Salaris tussen de €3.500 en €6.000 bruto per maand, direct met een vast contract;25 vakantiedagen (op basis van fulltime);Hybride werken met een thuiswerkvergoeding van €50 netto per maand;Een persoonlijk ontwikkelplan en opleidingsbudget om jouw vaardigheden verder te verbeteren;NS-Businesscard;Een laptop en alle benodigdheden voor een goede thuiswerkplek;Een vitaliteitsbudget van €30 per maand voor jouw mentale en fysieke gezondheid;

About MaqqieMaqqie is one of the fastest-growing tech companies in the Netherlands. Our innovative HR platform streamlines work, making it smarter, faster, and fairer. We offer a comprehensive digital ecosystem that integrates everything from contracting and payroll to scheduling and payments. Join us as we build the future of the labor market with a team that combines ambition with commitment and enjoyment.About the RoleAs the Office Manager / HR Operations, you will ensure our office runs smoothly, allowing colleagues to work comfortably every day. You will be the first face people see upon entering and the one who makes sure everything behind the scenes is well-organized. Your enthusiasm for engaging with others will help create a welcoming, safe, and enjoyable atmosphere. You will have the freedom to shape this environment as you see fit!This role primarily focuses on office management (approximately 70%), with a supplementary focus on HR support (around 30%), mainly in an administrative capacity. You will closely collaborate with our People & Culture Manager and have ample opportunity to take initiative and implement improvements.What You Will DoOffice Management (approximately 70%)Maintain a clean, organized, and welcoming work environment.Coordinate lunch, coffee, snacks, and office supplies.Manage relationships with suppliers and facility partners.Welcome guests and candidates.Assist in organizing team events, social gatherings, and activities.Identify and implement enhancements in office processes and atmosphere.People Operations / HR Support (approximately 30%)Provide administrative support in HR tasks.Assist with onboarding and offboarding processes (administrative aspect).Maintain personnel records and manage related documentation.

Your Professional MissionJoin our innovative Bezoek Schip team as a Lead Front-End Developer, where you'll spearhead the design, development, testing, and deployment of software that facilitates seamless vessel call coordination in Dutch ports. Our digital solutions connect shipping agents, terminals, and port authorities, ensuring that critical information is transmitted securely and efficiently.In this role, you will take charge of front-end solutions while also contributing to back-end development tasks, such as shaping APIs, ensuring data integrity, and delivering robust full-stack functionality. As a proficient Front-End Developer with a strong emphasis on maintainable code and a superior user experience, your expertise in Angular and TypeScript will be crucial. You will also have the opportunity to explore additional technologies such as Kotlin, Terraform, and AWS.A significant focus for our team is the implementation of the European Maritime Single Window (EMSWe) initiative, aimed at streamlining maritime data sharing among member states. Your contributions will play a vital role in integrating Portbase systems with this new standard, shaping the future of digital port operations.Whether you possess experience in the logistics or maritime sectors or not, we value your curiosity, technical skills, and passion for creating software that makes a tangible impact in the logistics chain.

Exciting Opportunity as an Enterprise Data ManagerYou will work on the Data Management Framework to enhance Portbase's data capabilities.Collaborating with Data Stewards, you will design data products as intermediates for data services.You will establish governance frameworks for AI.Your role will also invigorate data-driven practices within Portbase, promoting continuous improvement and informed decision-making.Data is not a secondary aspect; it is the essential resource upon which our services rely and which the harbor community increasingly depends.Data Management at Portbase is structured and implementation is underway. Effective data management is not merely an IT matter; it assures the harbor community that Portbase securely manages their data. Every team at Portbase is supported by a Data Steward, and the Enterprise Data Manager will lead this group functionally. This entails fostering collaboration, developing skills, and providing assistance wherever necessary.Your Professional Mission as Enterprise Data ManagerYour leadership will be pivotal in establishing and adhering to the data management strategy and policies, ensuring Portbase achieves its strategic objectives optimally. Data is a crucial asset as Portbase oversees the logistics data of the harbor, making it an integral part of our mission, vision, and strategy.Additional Responsibilities:You will support the Data Governance Board.You will chair and provide functional leadership to the data champions.You will be responsible for building data skills within Portbase while also nurturing the data culture.You will serve as a trusted advisor for the management team on data management matters.

As a Mechanical Specialist, you thrive on challenges! You take pride in your work, knowing that thousands of people see the results of your efforts every day. If this resonates with you, consider joining VolkerRail as a Bridge Technician!What Will You Do?As a Mechanical Bridge Technician, you will be part of a dedicated team of 7 technicians working primarily on maintenance projects for VolkerRail in Zuid-Holland. We oversee the maintenance of areas including The Hague, Rotterdam, and the freight transport route Zee Zevenaar. Your responsibilities will involve inspecting and maintaining both movable railway bridges as well as tunnels and other structures. This means you will work at various locations and with different assets.Your Responsibilities Include:Independently resolving mechanical issues;Repairing or replacing defective components, installing new parts, and testing their functionality;Preparing for tasks and ensuring a safe working environment: you either work safely or not at all;Participating in on-call services.Who Are You?You are a technician with at least a level 2 or 3 vocational education in mechanical engineering or as a construction mechanic. Additional experience with mechanical constructions is a plus.Your flexible and solution-oriented mindset defines you. Continuous learning and development are essential to you, and you tackle challenging issues with ease.Since fewer trains operate at night, it allows us to perform our work more efficiently and safely. Therefore, your work will also include night shifts.You will primarily be deployed within South-West Netherlands on our maintenance contracts. We expect you to live within a 45-minute drive from the Rotterdam region.Why Choose VolkerRail?A one-year contract with the intention for permanent employment;A salary ranging from €2,300 to €3,600 per month, depending on your age and experience;A laptop and phone to ensure you are always reachable;Up to 48 vacation days; 25 holiday days plus an additional 23 roster-free days;A work van;Excellent training and development opportunities, as your career path is your responsibility, so seize the opportunity!Outstanding pension scheme through the Rail & OV Pension Fund.

Join Our Team as a Senior Big Data Engineer!About Our Product and Team:Become a key player in the Polaris team, where we turn Swisscom's raw network data into valuable insights that will influence the future of telecommunications in Switzerland. Collaborating with a diverse group of software engineers, data engineers, and data scientists, you will help to create innovative data and AI products that are crucial for the strategic deployment and planning of Swisscom's mobile network. Our team is driven by innovation, a shared passion for tackling complex challenges, and delivering meaningful solutions.We believe in continuous learning and professional development, offering exciting opportunities to work on cutting-edge projects and expand your expertise. We value diversity and encourage team members to share their unique perspectives, fostering a collaborative and enriching work environment. Your Role as a Senior Big Data Engineer:Design, implement, optimize, and maintain scalable data pipelines.Analyze complex data structures and business requirements to develop target data architectures and transformations.Work closely with cross-functional teams and stakeholders to deliver user-centric data products.Engage in continuous learning and apply new data engineering techniques to improve project outcomes.Effectively communicate findings and technical concepts to both technical and non-technical audiences.Implement regular security updates, enhance infrastructure stability, and conduct continuous performance monitoring to ensure robust and secure operations.

Are you ready to take on the role of a Platform Engineer (AWS) and contribute to the central cloud platform that powers the digital engine behind the Dutch ports? Are you interested in further developing an AWS landing zone, centralizing cloud networks, and implementing security standards organization-wide? If yes, read on!At Portbase, we are building a central AWS landing zone where all teams run their workloads. You will assist in implementing, optimizing, and managing this environment, with a focus on networking, security, and standardization.Your Responsibilities:Design, implement, and manage our central AWS landing zone;Establish and optimize a centralized network architecture (including VPCs, Transit Gateway);Implement AWS Organizations and Service Control Policies (SCPs);Automate infrastructure using Terraform (Infrastructure as Code);Configure AWS security services such as GuardDuty and Security Hub;Migrate teams and workloads to the landing zone in collaboration with respective scrum teams.About Us:Portbase serves as the digital engine behind the Dutch ports. Our Port Community System connects hundreds of stakeholders across the logistics chain (from shipping lines to terminals and from carriers to customs) to facilitate faster and safer handling of goods.With over 90 million transactions annually across 40+ services, we play a crucial role in the international supply chain.About the Cloud Infrastructure & Networking Team:The Cloud Infrastructure & Networking team develops and manages Portbase's central AWS environment. Previously, teams managed their cloud infrastructure independently; now, we are moving toward a highly centralized and standardized platform.We are building an organization-wide landing zone, migrating teams to it, and working on further professionalization of our cloud environment, with a focus on networking, security, and cloud governance.What We Offer You:An attractive annual salary including vacation pay and a 13th month;Ample room for innovation, standardization, and personal initiative;Opportunities for professional development and training;Flexible working hours and a supportive team environment.

Are you committed to ensuring that everyone returns home safely? As a Firewatch (Hot Work Watch / Safety Watch / Manhole Watch) at TSA Safety Services, you play a crucial role in the industrial landscape. You ensure that high-risk activities proceed safely from start to finish. Thanks to your vigilance, technicians and mechanics can perform their tasks securely.Will you ensure that everyone returns home safely?As a Firewatch / Hot Work Watch at TSA Safety Services, your responsibilities are essential in the industry. You ensure that hazardous activities are conducted safely — from inception to completion. Your attentiveness prevents potential disasters before they occur.Why This Role is Vital:During tasks like welding, grinding, or other operations in (chemical) factories, power plants, ports, and industrial environments, a single misstep can lead to severe consequences. You act as the first line of defense against fire, smoke, gas hazards, or accidents.The challenge in this role: Not everything happens at lightning speed. Many tasks can take a long time and may appear calm. It is precisely during these moments that your concentration and vigilance are of utmost importance.Your Responsibilities:As a Firewatch, you will oversee (hot) work activities and monitor safety during risky operations.You will verify work permits.You will conduct gas measurements.You will intervene when necessary if a situation becomes unsafe.You will communicate effectively with the teams performing the work.You will maintain an overview of the operations.You will ensure that all personnel are wearing personal protective equipment (PPE).What We Offer You:Along with a salary that we always pay on time, we provide various generous allowances, such as a bonus scheme for additional billable hours and a loyalty bonus.Additionally, you will receive:Flexibility in choosing your working hours, while maintaining stable hours!A maximum travel expense reimbursement of €0.23 per km.Allowances for overtime, evening hours, and weekend workFunction allowancesA phone allowanceA laundry allowanceA meal allowanceGood separation allowance for hotel staysLoyalty bonus on top of the anniversary schemeQuality work clothing and shoes, ordered annually through our own webshopThe opportunity to work in shifts — evenings or weekendsCareer path opportunities — OVK/Monitoring/MVKMonthly lottery (social deal vouchers/grocery vouchers)

CBK Rotterdam is on the lookout for a new Director of Operations(36 hours per week) (m/f/x)Are you ready to lead an organization that plays a pivotal role in the cultural landscape of Rotterdam and operates at the heart of the city? CBK Rotterdam is seeking a strategic and connecting Director of Operations who can develop and position the organization for future growth with vision, decisiveness, and business acumen.Narges Mohammadi, A Minute Of Shelter (2025) Photo: Lizzy ZaanenAbout CBK RotterdamFor decades, CBK has been a leading player in the Rotterdam art scene. The organization promotes and supports contemporary visual arts while connecting art, the city, and society. CBK's activities are organized around four main pillars: Art Office, TENT, BKOR, and SIR. Art Office supports visual artists in their professional practice, while TENT serves as a presentation space for exhibitions and new artistic developments. BKOR (Visual Arts & Public Space) develops, realizes, and manages artworks in the city. SIR (Sculpture International Rotterdam) focuses on international sculpture projects in public spaces.In collaboration with artists, residents, cultural institutions, and social partners, CBK realizes a variety of projects. As a connecting link between creators, policy, and the public, CBK is a place where art and urban development converge, fostering new ideas and initiatives. The organization consists of a dedicated team of 29 professionals and boasts a strong network within Rotterdam and beyond.CBK is actively committed to fostering an inclusive and equitable cultural practice. We aim for our organization, programming, and collaborations to reflect the diversity of Rotterdam—through perspectives, narratives, and creators.About This RoleAs the Director of Operations, you will be ultimately responsible for the direction and development of CBK. You will lead...

Are you an Electromechanical Technician who thrives on challenges? Take pride in your work while impacting the daily lives of thousands! If this excites you, consider joining us as a Technician for Railway Bridges at VolkerRail! Your Role:As a Technician for Railway Bridges (Infrastructure), you'll be part of a dedicated team of seven technicians. Your primary focus will be on maintenance projects for VolkerRail in Zuid-Holland, covering areas such as The Hague, Rotterdam, and the goods transport route from Zee to Zevenaar. Your responsibilities will include inspecting and maintaining (movable) railway bridges, railway tunnels, and other infrastructure works, providing you with varied work locations and diverse structures to engage with. Who You Are:You have a passion for technology;You are eager to continuously develop your skills and willing to undergo internal training;You possess at least an MBO level 2/3/4 qualification;You hold a valid driver's license;You will primarily work in the South-West of the Netherlands on our maintenance contracts, and reside within a 45-minute drive from the Rotterdam area.You enjoy teamwork;You value safety, sustainability, and craftsmanship. What We Offer:A one-year contract with the intention to extend to a permanent position;A competitive salary ranging from €2,300 to €3,900 per month based on age and experience;A laptop and phone for connectivity;A generous leave policy with 48 days off—25 vacation days plus 23 additional free days;A company vehicle;Excellent training and development opportunities, with your career path being your responsibility;A robust pension scheme through the Rail & OV Pension Fund.At VolkerRail, our employees are our greatest asset! You will have free access to OpenUp, an all-in-one platform for mental well-being for you and your family, including webinars on mental and physical health.Take advantage of our VolkerWessels Bicycle Program, allowing you to lease or purchase your own bike at a discount!

Role Overview Boskalis is seeking a Concrete Construction Project Manager based in Rotterdam, covering projects throughout the Zuid-Holland region. This position involves full oversight of concrete construction projects, from early planning stages to final delivery. Main Responsibilities Lead and coordinate all phases of concrete construction projects. Monitor quality and ensure compliance with relevant industry standards. Work closely with a multidisciplinary team to achieve project goals. Manage project schedules and budgets, keeping work on track and within scope. Location This role is based in Rotterdam and covers projects across the Zuid-Holland region.

Key Highlights of Your RoleAs Portbase, we are increasingly pivotal in facilitating digital processes within the Dutch ports. This responsibility calls for rapid professionalization, the establishment of new standards, and agile teams. As a Business Analyst, you will contribute to this growth process, actively building a robust and future-proof foundation for the team and Portbase.What Makes This Role Unique?“I ensure that thousands of companies have secure and controlled access to the digital port. My work enables collaboration among all parties in one of Europe’s largest logistics hubs.”Crucial Role in Digital AccessYou will assist in achieving secure and seamless digital access to our services for thousands of companies within the port community, focusing on authorization structures, identity management, and policy control.From Needs to Accepted SolutionsYou will actively gather requirements from internal and external stakeholders, translating them into functional specifications and concrete adjustments in our IAM services and logical data model.Impactful Projects Include:The implementation of a revamped Role-Based Access Control (RBAC) service;A federative connection with eHerkenning;The development of a Policy Management service enabling organizations to maintain fine-grained control over data sharing.Your Professional MissionGathering, analyzing, structuring, and translating customer needs into service behavior;Modeling processes (BPMN, flowcharts) and drafting requirements;Conducting data analysis using SQL or BI tools like Power BI;Seeking alignment with stakeholders on content, processes, and priorities;Collaborating with the Product Owner, UX designer, Business Manager, and Tech Lead in a scrum team;Actively contributing to the roadmap, refinement, and sprint preparation;Joining the group of data stewards within Portbase, contributing to the management of the logical data model and ensuring data quality and consistency.

What Will You Do?As a Customer Service Representative, you are the voice of Portbase. You will create an unforgettable customer experience by providing a warm welcome as the first point of contact for our clients. Your proactive questioning will help you get to the heart of the issue. You possess the ability to read between the lines and uncover 'the question behind the question'.Your exceptional listening skills, combined with your helpful attitude, make you the perfect link between our customers and our organization. In your role as a Customer Service Representative, you will engage in:Responding to customer inquiries via phone, email, and chat;Proactively thinking along and providing solutions for customer queries;Collaborating with other departments to enhance customer satisfaction;Contributing to the improvement of our support processes.What Ambition Do You Contribute To?Our goal is: "Efficiently developing reliable IT solutions with maximum customer value on a modern platform for complex logistics processes." We are ambitious. We are a multi-sided platform and work diligently on our predictability. Internal processes and customer experience are crucial in this regard. While we have already implemented many effective measures, there is always room for improvement.About UsIn port logistics, communication is essential. A multitude of organizations must work together to transport and transfer cargo through the chains to subsequent players in the process. Portbase, a subsidiary of the port companies of Rotterdam and Amsterdam, ensures that all parties in the port are connected. From shipping companies to inland carriers, and from Customs to shippers, all parties are linked on the Port Community System and actively share data with each other. They operate more efficiently and effectively by timely processing 90 million transactions per year through 43 different services.At Portbase, we believe that excellent customer service is the foundation of our success. As a Customer Service Representative at Portbase, you will work within the Customer Service Team, which is the go-to point for user-level queries from our customers. Together with the team, you will make a direct contribution to our goals; making the Netherlands the smartest ports in Europe!

Your Professional Mission as a Customer Service RepresentativeAs a Customer Service Representative at Portbase, you will be an integral part of our dedicated Customer Service team. This team serves as the primary contact for user-level inquiries from our clients.In this role, you will ensure a positive customer experience and contribute significantly to the service orientation of Portbase as well as the reputation of your team! Your proactive and helpful nature allows you to ask the right questions at the right time. You understand the importance of digging deeper into customer queries, as there may be underlying issues to address. With your problem-solving skills and a strong initiative, you can devise structural solutions for recurring challenges.Your Key Responsibilities as a Customer Service Representative at PortbaseYou will be responsible for resolving customer inquiries effectively.You will ensure accurate documentation of customer queries and provide excellent resolution of customer issues.You will interact with various departments within Portbase, fostering a sense of connection and gaining insights into logistics.You will collaborate closely with your team, contributing positively through clear communication and flexibility.You will provide both solicited and unsolicited advice on current issues or potential improvements.You will stay updated on developments in your field, ensuring you have current knowledge at your fingertips.What Does Portbase Offer?A flexible workplace located within walking distance from Blaak Station and De Markthal.Performance management; you take ownership of your professional development while we provide support.Continuous learning and development opportunities through the Portbase Academy, our extensive learning platform.PKEs (Portbase Knowledge Exchange); interactive knowledge-sharing sessions.Ample room for creativity, innovation, and personal initiative.A collaborative culture where we work together towards a common goal, delivering value to the logistics community. This is felt in every interaction and collaboration.A pleasant working atmosphere with relaxation areas and monthly catered lunches/social gatherings.26 vacation days, with the option to purchase additional days.Essential tools and excellent secondary benefits; including a laptop, phone, travel expense reimbursement, and a solid pension plan.An attractive annual salary, including vacation pay and a year-end bonus equivalent to one month's salary.