About the job
Hello! I'm Phil, the Head of Sales at Plain, and I’m excited to announce an opening for an Account Executive in our San Francisco office.
At Plain, we are on a mission to transform customer support for the next generation of B2B enterprises. We are building a cutting-edge platform designed to help organizations move past reactive support and cultivate meaningful customer relationships.
Leading companies such as Cursor, Ashby, and Sanity trust Plain for unifying customer interactions, enabling swift team collaboration, and enhancing workflows with AI capabilities.
Our team is small but mighty, with offices in San Francisco and London. This role is hybrid, requiring you to be in the SF office three days a week.
Why This Role is Unique
As one of the pioneering AEs in San Francisco, you will have a pivotal role in shaping our revenue strategy and product development, while forging strong connections with some of the most innovative tech firms.
Your Responsibilities
Manage inbound leads, generate sales pipeline, and close deals. You will oversee the entire sales process, from identifying customer needs to negotiating final contract terms.
Collaborate with the Demand Generation team to close the leads they generate.
Continuously refine sales processes including ideal customer profiles, pricing strategies, segmentation, deal tracking, and conversion rates.
Act as the voice of the customer in product discussions, establishing a trusted partnership with product and engineering teams.
Assist in onboarding customers with growth potential in collaboration with our Operations team, your key partner post-sale.
Join our Velocity segment, targeting companies with 5 to 249 employees.
This Role is Ideal for You If You…
Have experience selling complex, integration-heavy B2B SaaS solutions to SMBs. Technical experience is a plus.
Have been part of an early go-to-market team (from Series A to B) and understand the dynamics of building from the ground up.
Are passionate about the art of sales, excelling at discovery calls, delivering compelling product demonstrations, and negotiating effectively.
Are detail-oriented and thrive in a fast-paced environment where each deal presents unique challenges.
Value product development as much as achieving sales targets.
Are excited to shape our future while driving revenue growth.

