AI Conversation Designer for Customer Support

Join Notion Labs Inc. as an AI Conversation Designer to revolutionize customer support interactions. In this role, you will leverage cutting-edge artificial intelligence technologies to craft engaging and effective conversation flows that enhance user experiences. Your work will directly contribute to our mission of creating a seamless and intuitive support system.

About UsAt Conversion, we're revolutionizing marketing automation with our AI-native platform designed specifically for modern software companies. The landscape of marketing today is fragmented by outdated tools and disconnected workflows. We're here to change that.Our solution empowers growth teams to seamlessly manage their go-to-market strategies from acquisition to retention, all within a single, fast, and personalized interface powered by AI.With over $28 million raised from leading investors like Abstract Ventures, True Ventures, and HOF Capital, we are rapidly scaling with a current ARR of over $5 million and supporting more than 4,000 customers.Join our dynamic team of high achievers in San Francisco. If you're passionate about crafting innovative, product-led marketing solutions and want to collaborate with world-class teammates, we can't wait to meet you!Over $28M in funding$0 to $6M ARR in less than 12 months, serving over 4,000 customersElite team with backgrounds from Airbnb, Palantir, Pinterest, IMC Trading, Shopify, LinkedIn, Microsoft, and moreAbout the RoleHi! I'm James, co-founder and CTO of Conversion. I want to share what we envision for our ideal candidate to join our engineering team.The challenge we face at Conversion is significant. The absence of new entrants in the marketing automation space for decades speaks to the complexity of building such platforms. Our system must reliably manage gigabytes of data syncs per customer, orchestrate intricate workflows for mission-critical processes, and handle revenue-generating form submissions while delivering high-quality emails to millions of recipients.We're seeking a backend software engineer who is:Product-focused: We value engineers who can take ownership of features, design, and implement them from start to finish. The best product managers often come from engineering backgrounds, as they can effectively assess both the benefits and costs of new features.

Join Our Team as an Executive AssistantAt Conversion, we're on a mission to revolutionize marketing automation for modern software companies. Our AI-native platform streamlines the chaotic world of marketing, ensuring that growth teams can effectively manage their entire go-to-market strategy from a single, efficient interface. With over $28 million in funding and a rapidly growing customer base of more than 4,000 clients, our team in San Francisco is eager to welcome a dynamic Executive Assistant who can thrive in our collaborative and fast-paced environment.As our first Executive Assistant, you will play a pivotal role in shaping our future. You will be responsible for managing the founders' calendars, coordinating meetings, and facilitating communication to maximize productivity. Your contributions will extend to building recruiting pipelines, organizing team events, and scouting locations for our next office space. If you are passionate about helping teams succeed and enjoy tackling diverse challenges, we want to hear from you!

Join Our Team as a Founding Product Designer!At Conversion, we are revolutionizing the marketing landscape with our AI-native marketing automation platform tailored for modern software companies. Traditional marketing tools are outdated, creating disjointed workflows and misaligned messaging. We are here to change that.Our platform empowers growth teams to seamlessly manage their entire go-to-market strategy in one integrated environment. From acquisition to activation and retention, we deliver a fast, personalized experience driven by cutting-edge AI.Backed by over $28 million from leading investors such as Abstract Ventures, True Ventures, and HOF Capital, we have achieved remarkable growth, reaching $5M+ in ARR and serving over 4000 customers.Based in San Francisco, we are a compact, high-performance team passionate about pioneering innovative, product-driven marketing solutions. If you are eager to contribute your creativity and expertise alongside a talented team, we want to hear from you!

Join Pinterest as a Senior Staff GenAI Content & Conversational Designer focused on Monetization. In this role, you will be a key contributor to shaping user experiences that drive engagement and revenue through innovative AI-driven content strategies.Your responsibilities will include collaborating with cross-functional teams to design, implement, and optimize conversational interfaces and content strategies that resonate with our audience. You will play a crucial role in enhancing the monetization aspects of our platforms while ensuring a seamless user experience.

Join our dynamic team at Known as a Conversational AI Engineer specializing in System Prompts. In this role, you will be pivotal in developing innovative AI-driven solutions that enhance user interactions through conversational interfaces. You will work closely with cross-functional teams to design, implement, and optimize conversational AI systems that provide seamless and engaging user experiences.

About the RoleAs a Product Manager on Hinge Health’s Intelligent Care team, you will take charge of the complete member experience with our hybrid care assistant powered by LLM technology. Your mission will be to enhance the accessibility and quality of musculoskeletal (MSK) care for our members, ensuring they receive timely and effective support. You will be responsible for the product strategy, safety, and performance of the conversational interactions, ensuring that the assistant provides clinically sound guidance and escalates to our Care Team when necessary.This role requires collaboration with Engineering, Design, Data Science, Clinical, Legal, Compliance, Applied Science, and fellow Product Managers. We also provide complimentary breakfast and lunch for onsite team members. Your contributions will directly influence member satisfaction, enhance engagement and retention, reduce the workload on our care team, and support our overarching strategy for intelligent and scalable care delivery.What You’ll AccomplishEstablish clear benchmarks and evaluation frameworks for engagement, conversational success rates, and workload reduction for the care team.Implement significant improvements to the care assistant that positively impact key performance indicators (KPIs), including new use cases and enhanced conversation flows.Increase member engagement through the personalized delivery of timely, high-quality guidance.Reduce the workload on the Care Team by increasing the proportion of member needs met effectively through hybrid automation.Enhance conversational performance through ongoing iteration on prompts, workflows, escalation logic, and quality metrics.Collaborate with PMs and cross-functional teams to extend the assistant's capabilities into additional product areas, broadening our impact on member needs.Hinge Health Hybrid ModelWe value the benefits of both remote and in-person work, and aim to leverage the strengths of each. Employees in hybrid roles are expected to be in the office three days a week for a full eight-hour business day. Our San Francisco office features a dog-friendly workplace policy.

About Retell AIRetell AI is pioneering the future of customer service by leveraging first principles to transform the call center experience through advanced voice AI technology.In just 18 months since our inception, our innovative AI voice agents have been utilized by thousands of companies to efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. With the backing of esteemed investors such as Y Combinator and Alt Capital, we have achieved an impressive $36 million ARR, growing from $5 million at the beginning of 2025 with a dedicated team of 20 professionals.Our ambitious vision for 2026 is to develop a state-of-the-art CX platform powered entirely by AI. We aim to create intelligent AI 'workers' that will function as frontline agents, QA analysts, and managers, capable of autonomously executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve challenging technical problems, work swiftly, and make a tangible impact at one of the fastest-growing voice AI startups. Join us in shaping the future.Recognized as a top 50 AI app in a16z's list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Listed among the top-ranking startups at: https://leanaileaderboard.com/About the RoleAs the Support Engineering Lead at Retell, you will be responsible for overseeing the technical support operations of our sophisticated voice AI platform. This hands-on leadership position involves directly troubleshooting complex customer challenges, developing AI agents and automations, and leading an expanding team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring unparalleled reliability, swift issue resolution, and scalable support systems as Retell continues its growth trajectory.This position is perfect for individuals who thrive on resolving intricate technical issues under pressure, engaging with clients directly, and constructing systems and teams from the ground up.

About Saris AISaris AI specializes in developing AI-driven workflow agents that enhance and automate back-office operations specifically for banks and credit unions. Our solutions operate in highly regulated, high-stakes environments where precision, trustworthiness, and explainability are prioritized alongside rapid execution. We focus on designing for intricate systems, real-world operators, and sustainable impacts rather than just eye-catching demos.The RoleWe are seeking a Senior Product Designer who excels in navigating complex challenges. In this pivotal role, you will spearhead the design efforts across our core product areas, transforming convoluted workflows, outdated systems, and regulatory frameworks into intuitive, reliable user experiences. This position offers substantial ownership and influence over the product's strategic direction.You will collaborate closely with co-founders, product managers, and engineers to redefine the way banks and credit unions engage with AI workflow agents, particularly for users who are more domain experts than technical specialists.What You’ll DoLead end-to-end design for key product surfaces, including discovery, workflows, interaction models, and visual systems.Design user interfaces for enterprise software alongside complex, multi-step workflows.Translate banking and operational requirements into seamless user experiences.Partner with PMs to clarify problems, outline solutions, and navigate trade-offs.Collaborate with engineering teams to guarantee superior execution.Design with a focus on trust, transparency, and user control in AI-driven systems.Develop and maintain design systems, patterns, and documentation to support product scaling.Engage in user research, usability testing, and iterative refinement with real customers.What We’re Looking For6+ years of product design experience, including substantial time in enterprise or B2B software environments.Demonstrated success in designing complex systems such as dashboards, workflows, administrative tools, and regulated products.Proficiency in understanding and synthesizing user challenges.Strong capabilities in interaction design and information architecture.Experience collaborating closely with engineering teams in dynamic product environments.Ability to balance the needs of users with technical constraints and business objectives.

About ArcadeArcade is pioneering the world’s first AI-driven platform for creating physical products, where creativity meets reality. Our innovative platform empowers users to design, purchase, and sell custom, manufacturable products using natural language and generative AI. We believe in democratizing creation, allowing anyone to produce physical goods as effortlessly as sharing online content, and we are developing the infrastructure to realize this vision for both consumers and businesses.With a substantial investment of $42M from an exceptional group of investors, including notable figures like Reid Hoffman and Ashton Kutcher, Arcade is set to revolutionize the industry. Our founders and investors are backed by a talented team from leading companies such as Google, Apple, and NVIDIA, driven by the mission to innovate at the intersection of AI, personal expression, and on-demand manufacturing.Role SummaryAs a Product Engineer specializing in AI, you will be a crucial player in shaping the future of design and commerce. Reporting directly to our Co-Founder & CEO, Mariam Naficy, you'll collaborate with engineers, designers, and AI researchers to deliver groundbreaking experiences. You will take ownership of key products from inception through execution, determining development directions and implementing them effectively.The ideal candidate is an innovative engineer capable of designing agent behaviors, writing production-quality code, prototyping workflows, crafting system prompts, debugging issues, and iterating based on user feedback. This role requires a proactive mindset and the ability to manage cross-functional initiatives in a dynamic startup environment.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Help Build Tools That Detect Wildfires Early About Pano AI Pano AI develops technology to help fire professionals spot and respond to wildfires faster. Headquartered in San Francisco, the team now includes more than 150 people working in a hybrid-remote model. The company’s platform combines advanced hardware, software, and artificial intelligence, all accessible through a web-based interface. Fire authorities use Pano’s network of 360-degree, ultra-high-definition cameras, along with satellite and other data sources, to monitor specific geographic areas and receive real-time intelligence about emerging threats. The Challenge Wildfires are growing more intense and unpredictable as climate change drives drier conditions and stronger winds. Most fires are still detected by bystanders and reported through 911, which can mean hours of delay before first responders are dispatched. Pano AI aims to give fire authorities a faster, more reliable way to detect and confirm new ignitions, so small incidents are stopped before they become disasters. Recognition Named one of the TIME 100 Most Influential Companies of 2025 Selected by MIT Technology Review as a top 15 climate tech company to watch in 2024 Recognized by Fast Company as a Top 10 most innovative company in AI of 2023 Featured in the Wall Street Journal and Bloomberg Pano AI continues to grow as a leader in early wildfire detection and intelligence, supporting first responders with timely information and better coordination.

About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.

About UsAt Rillet, we empower accounting and finance teams with cutting-edge solutions. Our clients—who are the financial strategists of their organizations—rely on us to deliver rapid, precise, and insightful financial data.As an AI-driven ERP system, Rillet enables businesses to achieve a zero-day close. Our unique selling point lies in our unified data model, a multitude of top-tier native integrations (like Stripe, Ramp, Salesforce), automated workflows, multi-entity consolidation, and an ever-growing suite of specialized AI agents (covering areas from accruals to audits). This commitment to excellence has resulted in a perfect customer satisfaction score. Fast-growing companies such as Mercor and Function Health appreciate our rapid deployment, as their financial infrastructure must keep pace with their growth.With a substantial market opportunity ahead, we have secured $100 million in funding from prominent investors, including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, to revolutionize the speed at which financial operations are conducted.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. To excel in our team, you must embody speed, initiative, and adaptability.Successful members of our team take ownership of their missions, craft innovative strategies, and consistently deliver results that surpass expectations. Our focus is on our customers; those who succeed here derive motivation from addressing their most critical needs—even those not originally planned.While accounting expertise is not required, an appreciation for how our tools can empower our customers is essential. Our ideal candidates are passionate about supporting the financial backbone of the world’s most rapidly evolving companies.Position OverviewWe are seeking a dedicated Customer Support Specialist to establish a robust support function at Rillet, building on our already exceptional customer satisfaction ratings. In this role, you will have the opportunity to define what exemplary support looks like for us: developing processes, creating knowledge bases, streamlining workflows, and setting quality standards. This is an exciting opportunity to shape a vital function in a company that is already loved by its customers.We are looking for individuals who find the art of support energizing—whether it's rapid resolution, recognizing patterns, creating scalable documentation, or enhancing processes. If you thrive in asynchronous communication and have a passion for delivering outstanding customer experiences, we want to hear from you!

Decagon develops conversational AI that enables brands to deliver personalized customer interactions across channels like voice, chat, email, and SMS. Well-known companies such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas rely on Decagon’s technology to create tailored experiences for their customers. Supported by investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, Decagon is committed to moving beyond traditional support models to offer faster resolutions and more meaningful conversations. The company operates from its San Francisco office, emphasizing a culture of excellence and speed. Core values include Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle. Role overview As the Senior Product & Design Talent Sourcer, the focus is on supporting Decagon’s rapid growth by leading sourcing for high-priority Product and Design positions. This role works closely with Recruiters and Product and Design leaders to identify, engage, and attract talent in Product Management and Product Design. The position offers both impact and autonomy. A strong sense for product and design quality, deep understanding of the talent market, and a proven track record in building talent pipelines are essential for success. Team collaboration The Talent team at Decagon partners with leadership to shape organizational design, set standards of excellence, and recruit individuals who will help shape the company’s future. Adaptability, problem-solving, and a focus on organizational growth define the team’s approach. Location This role is based in-office in San Francisco.

At Thinking Machines Lab, our mission is to empower humanity by advancing collaborative general intelligence. We envision a future where everyone has access to the knowledge and tools necessary to harness AI for their unique aspirations.Our team comprises scientists, engineers, and innovators who have developed some of the most widely utilized AI products, including ChatGPT and Character.ai, as well as open-weight models like Mistral and popular open-source projects such as PyTorch, OpenAI Gym, Fairseq, and Segment Anything.About the RoleWe are seeking an AI Experience Designer to shape how users interact with our artificial intelligence solutions. You will be responsible for various aspects of the user experience, from the interface utilized by our customers and developers to the underlying model behavior. In collaboration with our researchers and engineers, you will co-create AI model experiences that are intuitive, empowering, and meticulously crafted.This role requires a unique blend of design intuition and a solid understanding of AI training and evaluation processes. You must possess exceptional taste, conceptual thinking abilities, and the technical expertise to implement your designs in code.What You’ll DoDesign comprehensive product experiences, from initial concepts and high-fidelity prototypes to polished UI and implementation in code.Contribute to our design system that enables our compact team to work efficiently without compromising on quality.Engage in model training and evaluation alongside AI researchers to inform model behavior.Assist with branding, storytelling, demonstrations, and external-facing content as needed.

Join Our Team at Retell AIAt Retell AI, we are pioneering the future of call centers with innovative voice AI technology. In just 18 months, our cutting-edge AI voice agents have transformed how thousands of companies handle their sales, support, and logistics calls, reducing reliance on extensive human teams. Supported by renowned investors such as Y Combinator and Alt Capital, we have achieved remarkable growth, scaling from $5 million to $36 million in annual recurring revenue (ARR) with a dedicated team of 20.Our ambitious vision for 2026 is to develop a comprehensive customer experience platform powered entirely by AI. We are redefining automation by building intelligent AI agents capable of functioning as frontline representatives, quality assurance analysts, and managers, ensuring continuous improvement in customer interactions.As we expand, we seek passionate innovators eager to tackle challenging technical problems and make a significant impact at one of the fastest-growing startups in voice AI. Together, let’s shape the future.Recognized as a top 50 AI application in the a16z list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025One of the top startups on: https://leanaileaderboard.com/About the RoleWe are looking for a Senior Product Designer to craft exceptional products at Retell. You will design the infrastructure and tools that enable real-time AI voice agents used by dynamic companies. The quality of design is paramount as every interaction occurs in real time, with actual users under pressure.In this role, you will take ownership of end-to-end product design across essential user workflows. Collaborating closely with founders, engineers, and customers, you will shape features from the ground up, rather than merely refining existing user interfaces. This position offers substantial ownership and influence over product direction, user experience quality, and design standards.

Join Our MissionAs we approach 2026, the tech industry faces an "infinite software crisis". At Sazabi, we are pioneering a solution with our AI-native observability platform designed specifically for agile engineering teams.Welcome to Sazabi: Your Key to Effortless Application Management.Sazabi empowers teams to query their production systems in natural language, visualize operations in real-time, and diagnose issues with unprecedented speed—10x faster than traditional methods. Say goodbye to cumbersome instrumentation and alert configurations.We are proud to be backed by influencers from leading AI organizations including Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and many more.

Role Overview Sigma Computing is building tools that help businesses let their customers create applications, agents, and dashboards using governed enterprise data. As the design team grows, the company is looking for a Senior Product Designer, AI, who thrives on solving complex problems and delivering new capabilities across the technology stack. The team values designers who want to make data accessible to everyone. What You Will Do Work at the intersection of interaction design and AI engineering Use AI to speed up product development and shipping Develop skills and evaluation methods to improve AI effectiveness Explore and define new ways for users to interact with intelligent systems Go beyond traditional design by not only working in Figma but also coding with AI, training it, and evaluating its performance Challenge and rethink what user interfaces can be when the UI itself can reason Work Location This position requires working on-site four days a week at Sigma Computing's San Francisco office.

About UsAt XOXO, we are a pioneering research lab focused on creating innovative interfaces that enhance daily life. Our dedicated team of engineers, designers, and researchers are on a mission to solve unique challenges that affect our existence beyond the workplace.With recent advancements in infrastructure, architecture, and the model layer, we are seeking passionate builders to develop the application layer that will realize our ambitious vision.About the RoleWe are looking for a talented Graphic Designer to help define and elevate a new visual language that resonates across all mediums. This role is purely design-focused, requiring no coding or AI experience. We value exceptional taste and craftsmanship, and you will create stunning visuals for digital platforms, print materials, merchandise, packaging, iconography, and brand collateral.You will collaborate closely with our Founder to advance our established brand identity into new realms, exploring fresh avenues, mediums, and placements.Note: We prioritize creativity, originality, and a passion for meaningful work over a flawless resume. If this resonates with you, we would love to connect.What You'll DoCraft engaging visual experiences within our consumer application, designing graphics and elements that enhance the user experience.Translate digital concepts into tangible products: merchandise, packaging, and printed items that reflect our brand's intention.Develop marketing collateral across various channels, including social media and environmental graphics.Create iconography, typography, patterns, and graphic elements within a structured design system.Collaborate with the Founder to implement brand direction swiftly and accurately across all surfaces.Challenge creative limits within established constraints, exploring what’s achievable within our design principles.