About the job
About Retell AI
Retell AI develops advanced voice AI technology for call centers, using first-principles approaches to create intelligent voice agents. These agents help businesses manage sales, support, and logistics communications while reducing reliance on large human teams.
The company has reached $36M ARR in just 18 months, backed by Y Combinator and Alt Capital. With a team of 20, Retell AI is building a comprehensive customer experience platform, aiming for AI-powered contact centers by 2026. The vision: intelligent agents that execute, monitor, and improve customer interactions with minimal human oversight.
- Named a top 50 AI app by a16z: https://tinyurl.com/5853dt2x
- Ranked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025
- Featured among top startups: https://leanaileaderboard.com/
Role Overview: Research Scientist - Voice AI Innovation
This role centers on advancing machine learning for human-like voice agents in real-world settings. The Research Scientist will explore new methods in large language models (LLMs) and audio models, design evaluation techniques, and prototype systems that improve reasoning, reduce latency, and enhance conversational quality.
The work involves open-ended ML challenges, rapid experimentation, and direct influence on the performance and cognitive abilities of voice AI systems at scale.
Location
San Francisco Bay Area

