About the job
Earnest empowers people to make financial decisions that match their goals. The Business Analyst II joins a team dedicated to building new borrowing solutions and practical ways to manage debt. This remote role is based in San Francisco, CA and reports to the Lead Business Analyst.
What you will do
- Analyze business operations and spot opportunities to improve processes throughout the organization.
- Investigate key performance indicators by performing root cause analyses, focusing on customer experience and internal efficiency.
- Create and maintain business metrics, dashboards, and regular reports that show how the organization is performing.
- Set and monitor critical KPIs, tracking progress toward strategic objectives and ensuring operational work matches business goals.
- Share insights on workflow efficiency, resource allocation, customer satisfaction, and service quality trends.
- Collaborate with business, operations, and leadership teams to translate analytical findings into actionable strategies and process changes.
- Support strategic projects from initial planning through execution, using data to inform decisions and measure outcomes.
- Present findings and recommendations in a clear way to both technical and non-technical audiences, fostering analytical thinking and ongoing improvement.
