Client Solutions Manager

About Us At Office Hours, we empower individuals to monetize their knowledge by connecting them with those seeking insights. Our platform enables users to establish knowledge profiles and receive consultation requests or survey opportunities tailored to their expertise. Businesses can swiftly navigate our marketplace to engage with thousands of advisors ready to share their valuable insights. Our Vision We believe that human knowledge is the most invaluable asset in today’s world. Despite our interconnectedness, much of this knowledge remains untapped and stored within individuals. Our mission at Office Hours is to unlock this potential and facilitate a knowledge-sharing economy through innovative tools. Based in San Francisco, we are supported by leading marketplace operators and our clientele includes dynamic digital health companies, emerging software startups, venture capital firms, and top consulting agencies. Role Overview As a Client Solutions Manager, you will take ownership of a portfolio of enterprise clients, driving their growth through strategic account acquisition and expansion initiatives. You will lead a high-performing team while focusing on enhancing client relationships and fostering team development. Your clientele will primarily consist of well-known investment firms within the region. This dynamic role requires a client-centric approach with an emphasis on developing growth strategies, executing projects, and mentoring top talent. As a primary contact for our clients, you will collaborate with our product and engineering teams to relay insights that inform product enhancements. We seek candidates who have a track record in managing client-facing teams, especially in enterprise business development or customer success. The ideal applicant thrives in challenging environments and is eager to tackle the complexities of client portfolio growth while nurturing high-performance teams.

As a Client Solutions Lead at office-hours, you will be at the forefront of delivering innovative solutions to our clients. Your expertise will guide our team in creating tailored strategies that not only meet but exceed client expectations. You will collaborate with cross-functional teams to ensure seamless execution and foster strong client relationships.

About UsAt Office Hours, we bridge the gap between organizations and a diverse network of trusted experts across various fields. Our mission is to empower experts to monetize their knowledge through advisory roles, projects, and AI model training, while we manage the complexities of screening, compliance, scheduling, and payments. This allows for a seamless focus on delivering impactful insights.We are a rapidly growing, profitable company headquartered in San Francisco, with additional offices in Brooklyn and Bangalore. Our clientele includes leading digital health companies, tech innovators, investment firms, consulting agencies, and AI Labs, all backed by prominent marketplace investors from firms like DoorDash, Airbnb, and Affirm.Our VisionWe believe human knowledge is the most valuable asset on the planet. Despite our interconnectedness, much of this knowledge remains untapped. Our goal is to democratize access to this wealth of information, making it scalable through innovative tools tailored for the knowledge economy.Role OverviewAs a Client Solutions Manager, you will spearhead the growth of a portfolio of enterprise clients, crafting and executing strategies for both account acquisition and expansion. You will lead and nurture a high-performing team, ensuring that your client base, which includes the most esteemed investment firms, flourishes under your guidance.This dynamic, client-facing position emphasizes the importance of portfolio growth and team development. Your focus will be on formulating and implementing growth strategies, managing projects, and mentoring top talent. As a key contact for our clients, you will collaborate closely with our product and engineering teams to translate client insights into actionable product enhancements.We are seeking candidates with a robust background in managing client-facing teams in enterprise business development and/or customer success. If you thrive on challenges and are passionate about driving client growth and team excellence, we want to hear from you.Your ResponsibilitiesDevelop and implement strategies for acquiring new enterprise clients and expanding existing accounts.Recruit, mentor, and cultivate top talent to ensure a high-density of skills within your team.

Join DoorDash as the Manager of Client Success & Technical Solutions, where you will spearhead the DoorDash for Business Customer Success Team. This pivotal role involves crafting strategies and implementing scalable solutions to ensure smooth onboarding, activation, and enduring customer retention. Your leadership will guide customers through their journey, from initial contact to post-launch success.As we expand our offerings for corporate clients, including catering and group orders, you will take on greater responsibility for customer health in a complex landscape. Your ability to prioritize effectively and maintain focus on impactful actions will be crucial for our customers' success.About the RoleIn this leadership role, you will manage a team of 6-9 Customer Success Managers (CSMs), overseeing coaching, performance management against KPIs, and collaborating directly with customers to gather insights that shape our initiatives and product roadmap. This position requires a proactive mindset; you will be expected to identify inefficiencies and implement tools and processes that enhance customer satisfaction and team productivity.Collaboration is key, and you will work closely with the Sales team—not merely as a handoff point but as a true partner. You will drive alignment on account health and escalations, and participate in discovery meetings to provide technical context that helps Sales position the right solutions for our clients. A solutions-first mindset is essential.Additionally, you will establish tracking and monitoring systems to ensure all deals are actively managed, providing timely updates to cross-functional partners and leadership. Your contributions will support our program strategy and structure across various initiatives, enhancing enablement, improving processes, and fostering collaboration.

The Client Partner, Advertising Solutions position at OpenAI centers on building and maintaining strong relationships with advertising clients. This role involves collaborating directly with clients to understand their goals and challenges, then aligning OpenAI’s technology to address those needs. Role overview Success in this position depends on a blend of client management skills and a deep understanding of advertising solutions. The Client Partner acts as a trusted advisor, guiding clients through the process of adopting and optimizing OpenAI’s advertising offerings. Key responsibilities Work closely with clients to identify their advertising needs and objectives Deliver tailored solutions using OpenAI’s technology Foster long-term relationships that support client success Ensure advertising initiatives meet or exceed expectations Requirements Experience in client management within advertising or related fields Strong communication and relationship-building abilities Comfort working with advanced technology to solve client challenges

About HiveHive stands at the forefront of cloud-based AI technology, delivering transformative solutions that enhance content understanding, searching, and generation. Trusted by some of the largest and most innovative enterprises across the globe, Hive empowers developers with an impressive suite of pre-trained AI models, managing billions of API requests every month. Our proprietary AI models and datasets drive groundbreaking applications that redefine content moderation, brand protection, sponsorship analysis, context-driven advertising, and much more.With over $120 million raised from esteemed investors such as General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, Hive's footprint extends across San Francisco, Seattle, and Delhi with a diverse team of over 250 professionals. We invite you to join us on our journey to shape the future of AI!Client Solutions Associate RoleWe are on the lookout for dynamic, cross-functional professionals to join our Client Solutions team at Hive. This pivotal role involves the commercial deployment of our innovative technologies. As a Client Solutions Associate, you will collaborate closely with our Executive Team to forge new client relationships and nurture existing ones. Daily, you will engage with a diverse array of clients across industries, delivering Hive's exceptional offerings to Fortune 500 companies. Your responsibilities will include executing multiple projects simultaneously while leveraging your strong analytical skills to prioritize tasks and evaluate project outcomes and client solutions. You are the backbone and driving force of Hive, committed to realizing our ambitious capabilities. Ideal candidates will possess a solid foundation in consulting or business development, complemented by a technical degree.

Join Airwallex as a Customer Success ManagerAt Airwallex, we are redefining the way global businesses conduct financial transactions. Our innovative, integrated payments and financial platform supports over 200,000 enterprises worldwide, including leading names like Brex, Rippling, Navan, Qantas, and SHEIN. By leveraging our advanced proprietary technology, we provide seamless solutions for business accounts, payments, spend management, and treasury services on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices globally. With a valuation of US$8 billion and strong backing from prominent investors like T. Rowe Price, Visa, and Mastercard, Airwallex is at the forefront of revolutionizing the global financial landscape. If you’re eager to make a significant impact in your career, we invite you to join us.Your ImpactAs a Customer Success Manager, you will play a pivotal role in our Enterprise Business team, collaborating with our commercial team to support Enterprise clients through implementation, go-live, and ongoing service phases. Your expertise will help us enhance client satisfaction and drive growth as we expand our presence in North America.

Join Our Team at Office HoursAt Office Hours, we empower individuals to monetize their expertise through our innovative online platform. Users can create personalized knowledge profiles and engage in hourly consultations or participate in surveys that align with their professional skills. Our marketplace enables businesses and organizations to discover insights from a diverse pool of advisors, facilitating informed decision-making on demand.Our VisionWe hold the belief that human knowledge is the most valuable asset in today's interconnected world. Unfortunately, much of this knowledge remains untapped, locked away in individual minds. Our mission at Office Hours is to unlock this potential by offering tools that foster a knowledge-sharing economy.Headquartered in San Francisco, we are supported by leading marketplace strategists and business operators including Saar Gur, Marco Zappacosta, Lenny Rachitsky, Jackson Gates, and Aaron Levie. Our clientele features rapidly growing digital health companies, software startups, venture capital firms, and prominent consulting agencies.Role OverviewAs a Client Solutions Associate, you will serve as the critical link between our clients and the right subject matter experts. Your role will be instrumental in expanding our network and enhancing our impact by facilitating connections that allow experts to share their insights through qualitative interviews.This fast-paced position demands a proactive, adaptable individual with excellent interpersonal skills. You will actively contribute to refining our processes to enhance our service quality. Collaborating closely with our product and engineering teams, you will help translate client feedback into actionable product enhancements.We seek candidates who are enthusiastic about navigating the challenges and triumphs of business growth while fostering a loyal user base.

Join our dynamic team at EPIC Insurance Brokers & Consultants! We are proud to be one of the fastest-growing firms in the insurance sector, driven by our dedicated team who embody our core values and strive for excellence every day.Founded in 2007 and headquartered in San Francisco, we have expanded to over 3,000 employees across the nation. Our extensive knowledge of local markets and industry expertise enables us to effectively support our clients' diverse regional and global needs. As we continue to grow, we are seeking passionate individuals who want to make a difference.Our guiding principles include an owner mindset, inspiring trust, thinking big, and driving results. If these values resonate with you, we invite you to apply and become a part of our exceptional team!Position Overview:The Employee Benefits Client Manager collaborates with Producers and Client Executives to execute and manage clients' employee benefits strategies. This role encompasses marketing activities and daily client engagement, which includes plan marketing, analyzing renewal designs, preparing communication materials, conducting open enrollment meetings, and addressing the daily needs of our clients.

Join Pinterest as a Senior Client Account Manager, where you will play a pivotal role in fostering relationships with our clients. You will leverage your expertise to ensure client success and satisfaction, driving engagement with Pinterest’s innovative platform.In this dynamic position, you will be responsible for managing multiple client accounts, developing strategic plans, and collaborating with cross-functional teams to deliver exceptional service. Your ability to analyze client needs and tailor solutions will be crucial in enhancing client retention and growth.

At Ironclad, we are revolutionizing the way contracts are managed with our advanced AI contracting platform. Our innovative solutions transform agreements into valuable assets, enabling smoother transactions, immediate insights, and empowering agents to drive progress—all while maintaining user control. Whether engaging in buying or selling, Ironclad consolidates the entire contracting journey on a single intelligent platform, equipping leaders with the insights needed to stay ahead of the competition. This is why renowned organizations such as OpenAI, the World Health Organization, and the Associated Press choose Ironclad to enhance their business operations.Recognized as an industry leader, Ironclad has been acknowledged in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, named a Fortune Great Place to Work, and listed among Fast Company’s Most Innovative Workplaces. Furthermore, we are proud to be featured in Forbes’ AI 50 and Business Insider’s Companies to Bet Your Career On. Our growth is supported by esteemed investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For further details, visit www.ironcladapp.com or connect with us on LinkedIn.About the RoleAs a Senior Solutions Engineer (SE) at Ironclad, you will serve as a pivotal pre-sales technical expert, closely collaborating with our Mid-Market Sales team. Your role will involve engaging with prospects and coordinating with Ironclad’s Sales, Customer Outcomes, Implementation, and Product teams to facilitate efficient, value-driven evaluations and achieve successful customer outcomes.Mid-Market SEs are crucial to our sales momentum. You will excel by mastering the technical win through agile, customized solution designs that demonstrate precisely how we address the unique challenges prospects face today while preparing them for future growth. If you are a creative problem-solver who thrives in a fast-paced environment and enjoys crafting tailored solutions for diverse users, this opportunity is for you.With an in-depth understanding of Ironclad's platform and common contracting workflows for mid-market clients, SEs will empower prospects to confidently recognize how Ironclad can facilitate their growth. Additionally, SEs will provide invaluable feedback to the Product team by identifying recurring market needs and translating them into actionable insights that enhance the platform at scale.

At BitGo, we are the premier provider of digital asset infrastructure, offering a wide range of solutions including custody, wallets, staking, trading, financing, and settlement services, all backed by regulated cold storage. Established in 2013, our mission has been to enable our clients to confidently navigate the digital asset landscape. With a robust global presence and several Trust companies, we cater to thousands of institutions, including many top brands in the industry, exchanges, platforms, and millions of retail investors worldwide. As the backbone of the digital economy, BitGo processes a significant volume of Bitcoin transactions and stands as the largest independent custodian and staking provider for digital assets globally. For further details, visit www.bitgo.com.As the Global Head of Solutions Engineering at BitGo, you will be pivotal in leading a skilled team of Solutions Engineers to ensure the seamless implementation and integration of our cutting-edge digital asset solutions for clients. This position demands a blend of technical acumen, leadership abilities, and a profound understanding of digital assets to maintain client satisfaction and drive business expansion.

The Client Success Manager at meetmarvin focuses on building strong relationships with clients and helping them achieve success with the company's solutions. This position centers on guiding clients through onboarding, offering ongoing support, and ensuring they get the most value from meetmarvin's services. Role overview This role involves working closely with new clients to set them up for success from day one. The Client Success Manager also provides continued support, answers questions, and helps resolve any issues that arise throughout the client journey. What you will do Onboard new clients and introduce them to meetmarvin's offerings Offer ongoing support and address client needs as they use the platform Build and maintain strong relationships to encourage client retention and satisfaction Help clients understand and maximize the value of meetmarvin's services

As a Client Relationship Manager at Boomtrain, you will:Establish and nurture high-value, consultative relationships with our clients.Champion the Boomtrain product suite, providing comprehensive training and support to ensure customers maximize their usage.Proactively identify opportunities to expand customer engagement and introduce additional Boomtrain solutions.Achieve and maintain a 100% renewal rate by ensuring client satisfaction and success.Foster a vibrant community of customers who exchange best practices and thrive in the Boomtrain ecosystem.Enhance the performance of our Relationship Management team through improved collaboration and operational efficiencies.Oversee project timelines with the Solutions team for seamless onboarding and consistently exceed customer KPIs.Address and resolve client issues promptly by coordinating with Boomtrain Solutions and Technical Support teams.

Join maxrte as a Client Onboarding Manager and take the lead in ensuring our clients have an exceptional onboarding experience. In this fully remote role, you will work closely with clients to understand their needs, guide them through our processes, and ensure they are set up for success from day one. Your expertise in client relations, attention to detail, and proactive problem-solving will be key to building lasting partnerships.

Join Hive as a Client Partnerships Manager, where you will lead and oversee our client partnership initiatives, collaborating closely with our executive team and managing a talented team of analysts. You will play a pivotal role in driving business growth by nurturing relationships with key clients and partners, while also contributing to business development and client success strategies. We're looking for a dynamic leader with a versatile skill set, who is eager to step into various roles and contribute to diverse projects. A passion for startups and artificial intelligence is essential.

Join Zip as an ERP Solutions Manager and take the lead in enhancing our enterprise resource planning systems. You will be responsible for managing the implementation and optimization of ERP solutions to streamline our operations and drive business efficiency. Collaborate with cross-functional teams to identify requirements, provide strategic insights, and ensure the successful deployment of technology solutions.

Join Anthropic as the Solutions Architecture Manager for Applied AI, where you will lead a dynamic team dedicated to transforming AI adoption in various industries. You will be pivotal in aligning cutting-edge AI solutions with the needs of Fortune 500 clients across sectors such as financial services, healthcare, and retail. Your expertise in technical consulting and sales will guide clients through their AI journeys, ensuring that our technologies, including Claude for Enterprise and Claude Code, are seamlessly integrated into their operations. As a leader, you will cultivate talent, set strategic goals, and foster partnerships that drive AI innovation and reliability.

About This Role:We are seeking a dedicated Client Relations Associate who is enthusiastic about enhancing client experiences through proactive support and effective relationship management. In this pivotal role, you will oversee a designated portfolio of clients, ensuring they receive exceptional service that fosters satisfaction, retention, and enduring value.As the primary liaison for our clients, you will connect them with the appropriate technical resources, keep them informed, and champion their success. You will collaborate closely with our Senior Client Relations Manager, who will guide your onboarding and professional growth.Key Responsibilities:Serve as the main point of contact for a designated book of clients, owning the relationship.Conduct regular check-ins to ensure alignment and client satisfaction.Proactively track service performance, ticket trends, and client engagement metrics.Collaborate with the technical team to facilitate seamless service delivery and resolve issues.Identify opportunities for upselling or expansion and communicate these to the Senior Client Relations Manager.Assist in the renewal process and support updates to contracts.Aid in onboarding new clients, ensuring a smooth transition to technical teams.Maintain comprehensive notes, updates, and tasks within our documentation systems.About You:2+ years of experience in Account Management, Client Success, or a related client-facing role, preferably within technology, MSP, SaaS, or IT services.A college degree in communications, psychology, English, or a related field is preferred.Exceptional communication skills, with a clear, polished, and client-friendly demeanor.Strong organizational skills and the ability to manage multiple accounts simultaneously.A proactive, solution-oriented mindset.Familiarity with tools such as JIRA or similar ticketing systems is a plus.Ability to work independently in a dynamic and fast-paced environment.Benefits:‍ Comprehensive health benefits including 100% coverage for health, dental, and vision insurance for you, and 50% for dependents.

As a Solutions Engineering Manager at Mixpanel, you will lead a dynamic team of engineers and solution architects, driving innovation and excellence in delivering our analytics solutions to clients. You will work closely with cross-functional teams to ensure our products meet client needs and exceed expectations. Your leadership will be pivotal in shaping team strategies, mentoring talent, and enhancing our customer engagement.