Customer-Focused Technical Account Manager

At Xometry (NASDAQ: XMTR), we drive the industries of today and tomorrow by connecting visionary thinkers with manufacturers capable of transforming their ideas into reality. Our innovative digital marketplace equips manufacturers with essential resources to expand their operations while enabling Fortune 1000 clients to easily access global manufacturing capabilities.We are on the lookout for passionate Mechanical Engineers to join our team as Technical Account Managers (TAMs). In this role, you will be integrated into our key accounts, acting as an extension of their engineering teams. This position seamlessly combines customer engagement, technical acumen, and operational execution. While reporting to Operations, you will collaborate closely with Sales to foster growth and enhance customer satisfaction.This is an exceptional opportunity to join a vibrant and expanding company at the forefront of digital manufacturing. If you are a highly driven Mechanical Engineer eager to contribute to customer success and make a meaningful impact, we want to hear from you!

Cogent Security seeks a Technical Account Manager based in San Francisco, CA. The focus of this position is to develop and maintain strong relationships with clients, ensuring their technical needs are met with care and attention. Key responsibilities Serve as the primary point of contact for assigned clients, addressing technical questions and concerns as they arise. Guide new customers through the onboarding process, helping them become familiar with Cogent Security’s solutions. Provide ongoing support, troubleshooting, and tailored advice to meet each client’s unique requirements. Work to maintain customer satisfaction and foster long-term partnerships.

Hello! I’m Alex, co-founder of Magic Patterns. One of our key values is being "obsessed with our customers." As a Technical Account Manager / Customer Success professional, you will exemplify this commitment daily!You will play a pivotal role in transforming the way software is developed. Currently, numerous teams leverage Magic Patterns to accelerate software delivery. Our mission to assist product teams in transitioning from concept to production has attracted Fortune 500 clients and a passionate community. However, we are still in the early stages, and we need your expertise!If you thrive in startup culture, are enthusiastic about AI, and enjoy dynamic environments, we can’t wait to collaborate with you.Our Work Culture:We prioritize hiring with intention, seeking only top-tier talent. Our dedicated team operates from an office in San Francisco, alongside a distributed workforce across North America.Our Core Values:Optimize for action — tasks that can be completed in hours can be done in minutes.Trust the data — it's acceptable to make mistakes; we rely on data for decision-making.Customer obsession — our existence hinges on our customers.Ownership — demand high standards and craftsmanship.Spread the magic — for many, Magic Patterns feels like magic. Take pride in your work and enjoy the journey!Your Responsibilities:Provide onboarding, implementation, and adoption support for clients.Deliver product integration advice and post-sale guidance to facilitate smooth technical implementations.Assist in completing security questionnaires as part of a cross-functional team.Support significant identity implementations requiring continuous technical guidance, such as SSO, SAML, and enterprise authentication systems.Collaborate with engineering teams to identify opportunities for technical improvements and influence the product roadmap based on client needs.Create technical documentation, best practices guides, and enablement materials to enhance customer success efforts.Work closely with the founder and account executives to ensure comprehensive customer success.Your Qualifications:2+ years of experience in B2B SaaS.Prior experience in customer success or technical account management.Strong communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.

Join the Ramp TeamAt Ramp, we are revolutionizing the operations of modern finance teams in the era of AI. We believe that AI is not just a fleeting trend; it is the cornerstone of future business operations. We are committed to investing in this exciting future—and in the talented individuals who dare to shape it.Ramp is an innovative financial operations platform dedicated to helping businesses save both time and money. Our comprehensive solution integrates payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping, all enhanced by intelligent features designed to maximize the efficiency of every dollar and hour spent. With over 50,000 clients ranging from family-owned farms to e-commerce titans and space startups, we've helped save a staggering $10B and 27.5M hours. Founded in 2019, Ramp is recognized as the fastest-growing corporate card and bill payment platform in the U.S., facilitating over $100 billion in transactions annually.Our esteemed investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, along with more than 100 angel investors who are founders or executives in top-tier companies. Our team is composed of exceptional leaders hailing from premier financial services and fintech organizations—such as Stripe, Affirm, Goldman Sachs, American Express, and Mastercard—as well as technology giants like Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.Ramp has consistently earned accolades, being featured in Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for over three years, alongside recognition in Forbes’ Cloud 100, CNBC’s Disruptor 50, and TIME Magazine’s Most Influential Companies.Role OverviewWe are seeking a detail-oriented and proactive Technical Accounting Manager to enhance our dynamic Accounting team. You will report directly to the Technical Accounting Senior Manager and collaborate closely with various members of the Accounting and Finance teams. Your responsibilities will include drafting and refining accounting policies, facilitating the adoption of US GAAP accounting standards, conducting research and documentation of significant and non-routine transactions, and partnering with all aspects of our financial operations.

Join our dynamic team as a Technical Account Manager at Bland Tech Solutions, where you will be the key point of contact for our clients, guiding them in utilizing our cutting-edge technology solutions to achieve their business goals. You will leverage your technical expertise to build strong relationships, address technical challenges, and ensure customer satisfaction through proactive support.In this role, you will collaborate closely with cross-functional teams to deliver exceptional service, identify opportunities for improvement, and drive product adoption. Your ability to communicate complex technical concepts in an accessible way will be crucial to your success.

Welcome to Demandbase:Demandbase stands as the premier pipeline AI platform designed to equip go-to-market (GTM) teams with the tools needed to automate expansive growth. By offering a consolidated perspective on data, insights, actions, and results, B2B enterprises can align and execute their account-based GTM strategies with utmost confidence. A multitude of businesses rely on Demandbase to enhance revenue, reduce inefficiencies, and unify their data and technology frameworks – all within one powerful platform.We are equally devoted to nurturing careers as we are to developing cutting-edge technology. Our significant investments in our people, culture, and community have earned us recognition as one of the Best Places to Work in the San Francisco Bay Area by Fortune and one of the 60 Best Companies to Sell For by Selling Power. Our offices are situated in San Francisco, New York, Austin, Seattle, India, and the United Kingdom.Role OverviewAs a Technical Account Manager (TAM), you will embark on your career within a customer-focused technical role dedicated to facilitating customer adoption and ensuring technical success for Demandbase’s B2B SaaS platform. You will collaborate closely with senior TAMs, Customer Success Managers, and support teams to assist customers in integrating, configuring, and utilizing the platform to its fullest potential.The ideal candidate is inquisitive about technology, possesses a strong customer-oriented mindset, and is eager to evolve into a reliable technical advisor by mastering best practices, product functionalities, and customer environments.

Role Overview Pinterest is hiring a Manager I, Technical Accounting. This position can be based in San Francisco, CA or remote within the US. The manager will oversee technical accounting activities and ensure compliance with both GAAP and IFRS standards. What You Will Do Lead technical accounting projects and manage complex transactions Develop and implement accounting policies Work with cross-functional teams to address accounting issues Deliver financial analysis to support business decisions Help strengthen financial reporting processes and support ongoing accounting operations What We Look For Expertise in GAAP and IFRS standards Experience handling complex accounting transactions Ability to provide clear, strategic accounting insights Strong collaboration and communication skills Leadership experience in technical accounting or related roles

About OmniOmni is a leading business intelligence and embedded analytics platform that empowers organizations to explore, understand, and effectively utilize their data.Based in San Francisco and with operational hubs in EMEA and APAC, Omni is supported by prominent investors such as ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures.The RoleAs a Technical Account Manager, you will act as a strategic technical advisor for Omni’s largest and most intricate enterprise clients, collaborating closely with our Professional Services, Product, and Support teams.Your primary goal will be to enable key accounts to achieve quicker time-to-value, minimize incoming escalations, ensure sustainable success, and contribute reusable technical assets to facilitate Omni’s growth. This involves working alongside Sales and Professional Services to develop a scalable implementation strategy, understanding and documenting the core use cases and specificities of customer technology stacks, and consistently ensuring that all future technical recommendations remain scalable as Omni’s platforms evolve.TAMs integrate technical knowledge with customer engagement skills. You'll assist enterprises in embedding Omni into their workflows, optimizing performance, and expanding their use of our business intelligence platforms. Your contributions will have a direct impact on adoption, retention, and expansion at scale.ResponsibilitiesServe as the main technical advisor for our premier enterprise clients.Collaborate with Professional Services, Product, and Support teams to ensure clients achieve rapid time-to-value and lasting adoption.Provide guidance to customers on best practices related to architecture, integrations, embedding, and data modeling.Proactively identify technical risks and devise mitigation strategies to prevent escalations.Conduct technical enablement workshops, health checks, and design reviews for clients, as well as internally to enhance the team's subject matter expertise.Assist clients in optimizing query performance, dashboard usability, and user adoption.Act as the technical voice of the customer within the organization, influencing product roadmaps and support processes.Develop and maintain reusable implementation assets (templates, playbooks, technical documentation) that can be utilized across Omni’s customer base.

Role Overview Metriport is looking for a Technical Account Manager in San Francisco to support and grow client relationships. This role centers on understanding each client’s technical needs, addressing their questions, and helping them get the most out of Metriport’s products and services. What You Will Do Work directly with clients to understand their requirements and business goals Troubleshoot technical issues and deliver solutions that fit each client’s situation Offer recommendations to improve the client experience and product usage Act as the main point of contact between clients and internal teams, ensuring clear communication and smooth collaboration Help clients realize the full value of Metriport’s offerings, building long-term partnerships

About HightouchHightouch is an innovative AI platform designed specifically for marketing and growth teams. Our AI agents revolutionize marketing workflows, empowering marketers to swiftly create content, strategize campaigns, and implement strategies with remarkable efficiency and effectiveness.We operate at the convergence of two significant technological advancements: the evolution of large language models (LLMs) and agentic AI, alongside the rapid emergence and adoption of cloud data warehouses like Snowflake and Databricks. Building on these trends, we have established ourselves as a leader in AI marketing, collaborating with industry giants such as Domino’s, Chime, Spotify, Ramp, Whoop, Grammarly, and over 1000 others.Our team is dedicated to making a genuine impact for our clients. We tackle challenges with a foundational mindset, prioritizing speed and efficiency while fostering a culture of compassion and kindness. We seek team members who are effective communicators, possess a growth-oriented mindset, and are driven and persistent in achieving our objectives.About The RoleAs a Technical Account Manager, you will serve as the vital link between Hightouch and our premier Fortune 5000 clients. You will manage the complete customer journey, from initial kickoff through onboarding, ongoing customer success, and ultimately driving increased adoption. You will be a product expert, utilizing your insights to ensure our Enterprise clients fully understand and maximize the Hightouch platform.In this role, you will delve deeply into customer needs and challenges, showcasing a natural curiosity to uncover their use cases and guide them toward elegant and efficient solutions. Regardless of your background, your fascination with how companies can leverage data to its maximum potential will shine through. You will use this curiosity and expertise to help customers envision their ideal future state while also contributing to the ongoing innovation of the Hightouch platform.What You’ll DoAs a key member of the Customer Success team, you will drive the retention and growth of our largest Enterprise clients.You will collaborate closely with the Sales team to develop strategies that enhance the adoption of Hightouch within large organizations.Your technical responsibilities will include delivering timely and organized onboarding experiences for customers through effective project management, ensuring clients realize the full value of Hightouch’s offerings, and providing guidance on technical best practices.You will deliver clear, proactive technical advice and expertise across all our products.

At Anaplan, we're at the forefront of innovation, dedicated to enhancing business decision-making with our state-of-the-art AI-driven scenario planning and analysis platform. Our mission is to empower our clients to stay ahead of their competition and the market.What binds us as Anaplanners is our unwavering commitment to our customers’ success and our celebrated Winning Culture.Our clientele includes some of the most recognized names in the Fortune 50, such as Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer, among over 2,400 global companies that trust our premier platform.Our Winning Culture fuels our teams of innovators. We value diverse perspectives and ideas, embrace leadership at all levels, strive for ambitious goals, and take joy in celebrating our achievements—both big and small.Guided by our principles of being strategy-led, values-driven, and disciplined in execution, you will find inspiration, connection, growth, and reward here. Celebrate your uniqueness with us as we build what’s next—together!Anaplan is in search of a Senior Manager, Technical Accounting to join our dynamic accounting team. We seek a candidate with exceptional technical accounting expertise, a collaborative spirit, and a passion for delivering high-quality results while driving continuous improvement in a fast-paced, growth-oriented environment. This position will report to the Director of Technical Accounting & Reporting, spearheading complex accounting issues and facilitating the comprehension and implementation of new accounting standards. The ideal candidate will partner with cross-functional team leaders, including revenue operations, corporate accounting, legal, finance, treasury, and other subject matter experts within the organization. Our preferred candidate will thrive in a hybrid working model, spending two days per week in our San Francisco office.

We are seeking a dynamic and detail-oriented Technical Accounting and Reporting Manager to join our innovative team at Fal. In this pivotal role, you will be responsible for overseeing the company's technical accounting functions, ensuring compliance with financial regulations, and delivering accurate financial reports. Your expertise in accounting principles and reporting standards will be crucial in driving our financial strategy.As a key member of our finance department, you will collaborate with cross-functional teams, providing insights that support business decisions and enhance financial performance. This position offers the opportunity to lead projects, mentor junior staff, and contribute significantly to our financial reporting processes.

Join Scale AI as a passionate Manager of Technical Accounting and Reporting, where you will be integral to our expanding accounting team. This dynamic role offers exposure to cutting-edge accounting standards and complex transaction research, fostering both professional growth and continuous learning in a fast-paced, high-growth environment.We seek a detail-oriented, self-driven individual dedicated to achieving outstanding results.Key Responsibilities:Analyze and operationalize intricate transactions per U.S. GAAP, covering areas such as stock-based compensation, business combinations, leases, capitalized software, and equity.Collaborate with internal teams (legal, finance, corporate accounting) and external partners (auditors, valuation experts) to enhance operational efficiency.Develop and uphold Scale’s accounting policies in line with U.S. GAAP and the evolving needs of the business.Prepare consolidated financial statements and related notes for auditing purposes.Support the monthly accounting process, including the preparation and review of journal entries associated with technical accounting transactions.Monitor, evaluate, and implement new accounting pronouncements relevant to the organization.

Navigating the complexities of software, services, and tools procurement in the workplace can be a daunting task, even for the most innovative organizations. Globally, businesses invest over $120 trillion annually—significantly surpassing consumer e-commerce spending—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was created to transform this convoluted process through a specialized procurement platform that offers a user-friendly, consumer-grade experience. In just four years, Zip has pioneered a new category, establishing itself as a leader in a market valued at over $50 billion. Today, renowned companies such as OpenAI, Snowflake, and Coinbase trust Zip to manage their substantial expenditures effectively.With a valuation of $2.2 billion and $370 million in backing from prominent investors including Y Combinator and Tiger Global, our exceptional team hails from industry giants like Airbnb, Meta, and Google. We are committed to advancing innovative technology, expanding into new markets, and, most importantly, delivering unparalleled value to our customers. We invite you to be a part of our journey!Your RoleWe are seeking a Strategic Customer Success Manager (akin to a Technical Account Manager) to spearhead our expanding enterprise client portfolio across diverse sectors. In this senior position, you will collaborate closely with sales, implementation, engineering, and product teams, while engaging with various customer stakeholders. Your expertise will guide customers in revolutionizing their B2B purchasing strategies, ensuring immediate value and efficiency through product adoption and enablement.This position is perfect for those who thrive as product experts, enjoy creative problem-solving, and wish to work alongside a top-tier team and clients such as Coinbase, Notion, and Databricks.You WillEmpower our largest clients to achieve procurement excellence on the Zip platform.Establish customer business objectives and collaborate with them to ensure continuous achievement of these goals.Serve as a trusted advisor on procurement strategies, educating clients on leveraging Zip's platform and best practices.Identify key influencers and cultivate relationships with stakeholders across Procurement, Finance, Legal, IT/Security, and Compliance teams.Sustain high levels of customer engagement and satisfaction, ensuring that their needs are met and exceeded.

Join Figma, Inc. as a Technical Account Manager, where you will play a pivotal role in nurturing and managing our relationships with key clients. Your technical expertise and customer-centric approach will empower our clients to maximize the value they derive from our innovative design tools. Collaborate closely with our engineering and product teams to ensure client needs are met and exceeded.

Harvey is looking for a Technical Accounting and Reporting Manager in San Francisco to help ensure the accuracy and compliance of financial reporting. This position plays a key role in shaping accounting practices and supporting the integrity of financial records. What you will do Develop and implement accounting policies that align with current regulations and company goals. Prepare financial statements and maintain accurate financial records. Ensure compliance with all relevant accounting standards and regulatory requirements. Collaborate with teams across the company to improve financial reporting processes. Deliver financial insights that support strategic decisions. Skills and experience Strong background in technical accounting and financial reporting. Analytical skills and attention to detail. Experience developing accounting policies and preparing financial statements. Ability to work effectively with cross-functional teams.

About the RoleWe are in search of a dynamic Technical Account Manager to facilitate the seamless onboarding and integration of new clients into our managed services framework. This pivotal position operates at the crossroads of technology, operations, and client relations, ensuring that our newly acquired clients are effectively assimilated into our systems and workflows.The Technical Account Manager will take the lead in coordinating internal technical teams, overseeing onboarding schedules, and engaging directly with client stakeholders to guarantee a well-organized transition. This role demands a robust generalist technical knowledge base, outstanding organizational capabilities, and the skill to articulate technical concepts to audiences that may not have a technical background.ResponsibilitiesOversee and manage the comprehensive onboarding process for new clients.Coordinate onboarding schedules, internal resources, and project tasks efficiently.Collect credentials, document client setups, and supervise the deployment of tools.Ensure seamless transitions from previous IT providers or in-house IT teams.Collaborate with internal engineers to implement endpoint management, identity, and security solutions.Maintain meticulous documentation of client setups and onboarding progress.Participate in client onboarding calls and communicate updates effectively to stakeholders.Proactively identify risks, obstacles, or gaps and escalate issues as necessary.Develop, follow, and enhance onboarding runbooks and standard operating procedures.Manage multiple onboarding projects concurrently while upholding meticulous attention to detail.

Join Cartesia as a Technical Account Manager, where you will play a pivotal role in fostering client relationships and delivering exceptional technical solutions. In this dynamic position, you will collaborate closely with our clients to understand their needs, troubleshoot challenges, and ensure seamless integration of our products into their systems.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

About Brave Brave Software, Inc. builds a privacy-focused web browser that blocks ads and trackers by default. The company also offers a private search engine, a browser-native Web3 wallet, and an ad platform that rewards users for their attention. With nearly 80 million monthly users, Brave continues to grow its reach and impact. Role Overview The Revenue and Technical Accounting Manager will play a key role in Brave’s finance team. This position requires residence in the San Francisco Bay Area. What You Will Do Lead technical accounting functions, including: Preparing for and supporting audits Analyzing transactions Ensuring GAAP compliance Managing revenue recognition Handling consolidation processes Administering Netsuite Developing and implementing accounting policies, including lease administration Overseeing intercompany transactions Support operational accounting, such as: Conducting cost analysis and identifying efficiency improvements Managing budgets Producing and managing financial data Providing operational support to the business Driving process improvements and automation initiatives Location Requirement This role requires residency in the San Francisco Bay Area.