Customer Success Associate

As a Customer Success Associate at Laurel, you will be at the forefront of our mission to ensure that our clients have a seamless and satisfying experience with our products and services. You will engage with customers, understand their needs, and provide tailored solutions to enhance their satisfaction and loyalty. Your role will involve proactive communication, problem-solving, and collaboration with cross-functional teams to drive customer success.

About UsAt Edpuzzle, we are at the forefront of the edtech revolution, with vibrant offices in San Francisco and Barcelona. With over a decade of experience, we empower educators to craft engaging and interactive learning experiences that captivate students. Our software is designed by teachers for teachers, making it easier than ever to enhance learning through video and beyond.Join millions of teachers and students worldwide using Edpuzzle to create a more equitable and engaging educational landscape. If you are driven by a passion for making a difference and thrive in a learning environment, Edpuzzle could be your next great opportunity!Why Work at Edpuzzle?Being part of Edpuzzle means being part of a global team committed to transforming education. Imagine a workplace where you can connect with colleagues anytime, whether in-person or remotely. Here, you can contribute to one of the largest edtech platforms while also enjoying team-building activities with talented coworkers. We pride ourselves on selecting the best, fostering an environment of trust and support, where your insights and decisions are valued.Our recent employee satisfaction survey highlighted our dedication to fostering a positive workplace, with 92% of respondents praising our Work-Life Balance, 85% noting strong Leadership, and 84% feeling Engaged. We truly care about cultivating an environment where everyone can flourish, feel supported, and do their best work—after all, education is the core of what we stand for.The Recruitment ProcessOur interview process is designed to foster mutual understanding. Each stage is tailored to showcase your unique skills while providing insight into our culture and team dynamics. For a detailed overview of our recruitment process, please refer to our Selection Process Guide which outlines each step of your journey with us. A dedicated team member will support you throughout, allowing you to meet various Edpuzzlers along the way.

Why Join Ivo?At Ivo, we pride ourselves on offering premier AI-driven products in the expansive realm of enterprise contracts. Our impressive growth trajectory has seen us expand our Annual Recurring Revenue (ARR) by 6X over the past year, solidifying our reputation by partnering with some of the most renowned brands globally, including Reddit, Pinterest, CDW, Canva, Uber, and IBM. Recently, we secured a $55M Series B funding round, which is fueling our rapid expansion.With a diverse clientele of over 400 global customers, we are on the lookout for a dynamic and experienced leader in customer success to elevate our service offerings and ensure that our clients enjoy an exceptional experience with our products.Position OverviewWe are in search of a visionary Head of Customer Success to establish and lead our customer success strategy. This pivotal role is essential to guarantee that our customers derive remarkable value from their engagement with Ivo.As a builder, you will create and refine the systems, processes, and team dynamics that foster user engagement with Ivo, ensuring our users share our enthusiasm for the platform. You will oversee the entire customer success spectrum across our enterprise and mid-market sectors, leading a team of top-tier Customer Success Managers dedicated to driving user success.

As a Customer Success Manager at Gridware, you will play a pivotal role in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be their trusted advisor, guiding them through the adoption process, and providing ongoing support to maximize their success and satisfaction. Your expertise will directly contribute to customer retention and growth.

As a Scaled Customer Success Manager at Culture Amp, you will play a pivotal role in driving customer satisfaction and success through innovative strategies and solutions. Your expertise will empower our customers to derive maximum value from our platform, ensuring they achieve their desired outcomes.In this position, you will leverage data-driven insights to foster relationships with clients, providing guidance on best practices and product utilization. You will work collaboratively with cross-functional teams to enhance the customer journey and contribute to our mission of improving employee engagement and organizational culture.

Forerunner is seeking a dynamic and results-driven Vice President of Customer Success to lead our customer engagement strategies and ensure client satisfaction across our diverse portfolio. This pivotal role will involve overseeing the customer success team, developing best practices for client onboarding, and driving initiatives that enhance the overall customer experience. The ideal candidate will possess a strong background in customer relations, a passion for service excellence, and the ability to foster long-term partnerships.

Join our innovative team at Anthropic as a Scaled Customer Success Manager, where you will play a pivotal role in enhancing customer experiences and driving retention. In this dynamic position, you will collaborate with cross-functional teams to ensure our clients receive exceptional support and value from our services.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

We are seeking an enthusiastic and dynamic Manager of Scaled Customer Success to join our team at Notion Labs Inc. In this pivotal role, you will drive the success of our customer base through innovative strategies and exceptional service. Your leadership will inspire a team dedicated to enhancing customer experience and engagement. If you are passionate about customer success and have a track record of managing teams effectively, we want to hear from you!

As a Staff Customer Success Manager at Checkr, you will play a pivotal role in ensuring our clients achieve their goals while leveraging our innovative background check solutions. Your expertise will be essential in building lasting relationships, guiding customers through their journey, and maximizing the value they receive from our services. In this role, you will lead a team of Customer Success Managers, develop best practices, and implement strategies that enhance customer engagement and satisfaction. You will collaborate with cross-functional teams to ensure that our customers receive exceptional service tailored to their needs.

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.

At Krea, we are pioneering the future of AI-driven creative tools tailored for artists, designers, and studios. Our vision is to create AI that is not only intuitive and controllable but also fundamentally enhances the creative process. We see AI as a transformative medium that encompasses text, images, video, sound, and even 3D art.We are in search of a Founding Customer Success Manager who will ensure our clients derive significant value from Krea. From initial onboarding to fostering deep and long-lasting adoption, you will collaborate closely with creative teams, guiding them through our workflows while serving as the vital link between customers, our product, and sales teams.

Position OverviewBobyard has experienced impressive growth, doubling our revenue each month recently. We are on the lookout for a skilled Customer Success Manager to partner with our customers, primarily mid-market construction firms in landscaping and related sectors. This role is crucial for ensuring customer training, adoption, retention, and expansion within their accounts.Your primary mission is to facilitate customers in achieving their business objectives with our innovative product.To succeed in this role, you will:Establish success metrics with customers and guide them through onboardingCultivate strong relationships and proactively identify opportunities for added valueCommunicate customer feedback to product and engineering teams, collaborating on new launchesDrive upsells, gather testimonials, and develop case studiesCreate customer success playbooks, support documentation, and workflowsDesired AttributesKind, humble, relentless, and focusedTech-savvy with exceptional communication skills: you will be teaching customers how to leverage our advanced productA quick learner with a deep curiosity for our product and industry applicationsExcellent presentation abilities: comfortable presenting to leadership and making business casesStrong work ethic and passion: this role is suited for someone who thrives in a startup environmentA commitment to doing whatever it takes to achieve successStrategic and creative thinker: able to step back and find innovative solutions to challengesBonus: Experience with tools like Zapier, CRM automations, or agents in a customer success/support roleBenefitsCompetitive compensation: $110,000 - $130,000 OTE (includes commission and performance-related bonuses)Collaborative environment with sales, product, design, and engineering teamsOpportunity to contribute to building a leading company alongside a world-class teamA unique chance to be among the first members of our customer success team, shaping processes and strategiesThis is a full-time, in-person role based in San Francisco. Join us and be part of a team that’s innovating in the industry!

Role Overview Prolific is hiring an Enterprise Customer Success Manager for a hybrid role in San Francisco. This position focuses on helping enterprise clients reach their goals with Prolific’s solutions. The manager works closely with internal teams to support customer satisfaction and build lasting partnerships. What You Will Do Onboard new enterprise clients and guide them through initial setup Offer ongoing strategic advice tailored to each client’s needs Identify and pursue opportunities for upselling and cross-selling within existing accounts Collaborate with colleagues across departments to resolve client issues and ensure a smooth experience Who We’re Looking For Experience managing enterprise customer accounts Proactive approach to client relationships Strong interest in customer success and helping clients achieve results

Join our dynamic team at Windfall Data as the Manager of Nonprofit Customer Success, where you will spearhead a dedicated group of Customer Success Managers (CSMs) aimed at expanding our nonprofit sector initiatives. You will take charge of a portfolio of accounts while fostering team growth and establishing robust systems and processes to enhance the customer success framework at Windfall for the future.Our mission is to revolutionize the way organizations understand and utilize people data. We are committed to our core values: (1) Exceptional communication; (2) Transparency in operations; (3) Providing leverage rather than just optimization; (4) Making a positive impact every day; and (5) Upholding integrity and trust.

The Opportunity:Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.In this role, you will lead and expand the entire post-sales team, including:Onboarding and Activation (Implementation)Customer Success Managers (CSMs)Technical Account Managers (TAMs)Customer SupportYou will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.Who You Are:A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.What You'll Do:...

Join zip as a Customer Success Manager, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be the primary point of contact for our customers, helping them navigate our offerings and maximizing their experience with our products.Your responsibilities will include developing strong relationships with clients, understanding their needs, and providing tailored support to enhance their satisfaction and loyalty. You will also collaborate with cross-functional teams to drive customer engagement and retention initiatives.

Join Cambio as a Customer Success Lead, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be responsible for fostering strong relationships with customers, understanding their needs, and working closely with internal teams to enhance their experience. This position is perfect for someone who is passionate about customer satisfaction and has a knack for problem-solving.

Join Aarki Inc. as the Global Vice President of Customer Success, where you will lead our initiatives to enhance customer satisfaction and retention on a global scale. In this pivotal role, you will develop and implement strategies that drive customer engagement, foster long-term relationships, and ensure that our clients achieve their goals using our solutions.Your leadership will inspire a team of dedicated professionals, and you will collaborate closely with cross-functional teams to optimize customer journeys and deliver exceptional service. This is an exciting opportunity to shape the customer experience at a fast-growing tech company.

About Lumafield:Founded in 2019, Lumafield is on a mission to transform the landscape of manufacturing. Our team of seasoned engineers brings extensive expertise across the product development cycle, addressing the frustrations associated with the high costs and complexities of modern manufacturing. We aim to enhance this process.Engineers make crucial, multi-million dollar decisions daily, and require tools that provide unparalleled insight into their products. Lumafield offers exceptional visibility and AI-driven tools that not only pinpoint issues but also generate valuable quantitative data, poised to revolutionize the creation, manufacturing, and utilization of complex products across various sectors. Our journey started with industrial CT scanning, an underutilized yet invaluable tool that facilitates rapid, non-destructive inspection of essential components.We have reengineered the entire system, from X-ray capture and computer vision analysis to web-based collaboration and overall business model, making cutting-edge manufacturing technology accessible to all industries. Our company, much like our platform, is designed for continuous improvement. We are committed to fostering greater intelligence, autonomy, and speed, striving for operational excellence and insightful analytics. And we will continue to evolve.About the Role: As a Customer Success Manager (CSM) at Lumafield, you will be integral in partnering with our customers, advocating for their needs within our organization, and managing accounts to drive business outcomes and revenue growth.You will oversee the customer lifecycle, from post-sale onboarding to renewals and expansions, acting as a trusted advisor for stakeholders, fostering advocacy within accounts, and ensuring customers derive significant value from our products.Operating at the intersection of advanced industrial technology and customer strategy, you will lead business reviews, develop and implement mutual success plans, and enhance net revenue retention through strategic account growth.This role requires not only technical expertise in engineering analysis but also the business acumen to translate technical achievements into tangible business value, facilitating discussions with executive stakeholders within customer organizations.