Director of Solutions Engineering for Key Accounts (West Coast)

Empower Every Identity, from AI to HumanAt Okta, we believe that identity unlocks the full potential of AI. We are dedicated to securing AI through a trusted and unbiased infrastructure, enabling organizations to navigate this transformative era with confidence. This mission drives us to tackle complex, real-world challenges with a passionate commitment to e…

Langchain Inc. seeks a Customer Engineer in San Francisco, CA to support clients throughout the West Coast. This role centers on providing technical guidance and support, ensuring customers can fully use Langchain’s products and services. Key responsibilities Engage directly with customers to understand their needs and respond to technical questions. Troubleshoot and resolve issues with Langchain’s products as they arise. Lead training sessions to help clients make the most of Langchain’s technology. Work with teams across the company to improve customer experiences. Requirements Experience in a technical, customer-facing position. Strong problem-solving abilities and a proactive attitude toward support. Comfort collaborating with colleagues across different functions. Interest in technology and a focus on customer satisfaction.

Unleash the power of AI orchestration.At n8n, we are pioneering the open workflow orchestration platform that empowers teams for the new AI era. We provide technical teams the freedom to code at the speed of no-code, enabling them to automate processes faster, smarter, and without constraints. With the backing of a vibrant community and more than 500 integrations that have been approved by builders, we are revolutionizing how systems are interconnected and ideas are scaled for greater impact.Founded in 2019, our diverse team has grown to over 220 members across Europe and the US, all sharing a common builder spirit with our headquarters in Berlin. Notable achievements include:A thriving community of over 650,000 active developers and builders145k+ GitHub stars, ranking us among the Top 40 most popular projects worldwideRecognition as one of Europe’s most promising privately held SaaS startups, ranking 4th in Sifted’s 2025 B2B SaaS Rising 100Successfully raised $240 million to date, culminating in a $2.5 billion valuation following our recent $180 million Series C fundingWe invite you to explore what you can create with n8n. If you're interested in applying, we encourage you to try out n8n—technical or not—and share a screenshot of your first workflow with us. Get started here: app.n8n.cloud/register.Join us at this pivotal moment in our journey. Let’s build together!

XDS Bicycles is expanding its reach in North America with the launch of the X-LAB line, and is looking for a Field Sales Representative based on the West Coast. This position is centered in San Francisco and covers California, Oregon, and Washington. Role overview The Field Sales Representative will play a key role in introducing XDS’s high-performance bicycles to new markets. The focus is on building relationships with bike shop owners and managers, opening new dealer accounts, and ensuring XDS bikes have a strong presence in stores across the territory. Daily responsibilities involve direct, in-person engagement and representing XDS throughout the region. What you will do Visit bicycle shops to present XDS products, establish new accounts, and maintain ongoing relationships Prospect for new business in person, including making cold visits to potential dealers Guide new prospects from initial contact through to their first order Work with internal teams to provide strong service and support to dealers Share observations and feedback from the field to support product and marketing decisions Territory This role covers California, Oregon, and Washington. Learn more about XDS Bicycles at https://xds.co/. Watch the carbon frame factory in action: https://www.youtube.com/watch?v=06SheO5XFsY.

Join Databricks as the Director of Sales for our VC-backed startup division, leading a dynamic team across the West Coast. You will be at the forefront of driving revenue growth and developing strategic sales initiatives to expand our market presence. Your expertise and leadership will guide the team in exceeding sales targets while fostering a culture of collaboration and innovation.

At Fastly, we empower individuals to connect more deeply with what they cherish. Our edge cloud platform allows clients to craft exceptional digital experiences swiftly, securely, and reliably by processing, serving, and securing applications as close to end-users as possible — right at the Internet's edge. Engineered to leverage the modern internet, our platform is programmable and fosters agile software development. Notable clients include renowned organizations such as GitHub, Yelp, Paramount, and JetBlue.Join us in our mission to build a more reliable Internet.Posting Open Date: 3/13/26Anticipated Posting Close Date*: 5/9/26*Job posting may close early due to the volume of applicants. Customer Support Engineer - US WestThe Fastly Edge Cloud Platform powers the best of the internet, and our Customer Support Engineering (CSE) team plays a pivotal role within our Customer Experience organization. This position is for a Customer Support Engineer, Tier I, an entry-level role within our three-tiered team (Tier I, Tier II, and Tier III), presenting various opportunities for career advancement at Fastly.We are looking for a technical expert to assist our customers utilizing our delivery and compute platforms. This position demands a solid grasp of internet protocols and the capability to offer guidance on code updates that influence traffic at the network edge. You will not manage general IT or security (WAF/DDoS) tickets; rather, you will be the definitive authority on VCL logic, serverless compute, and the Fastly Control Panel.What You Will Do:Edge troubleshooting: Analyze customer configurations and debug VCL logic and Compute (Wasm) applications, enhancing cache hit ratios and manipulating HTTP headers.Control Panel expertise: Assist customers with the Fastly Control Panel, RBAC configurations, and custom observability dashboards.Rapid customer support: Address technical inquiries through email, chat, and Slack, targeting a first response time (FRT) of under 30 minutes.Customer advocacy and ongoing learning: Go beyond merely resolving tickets by educating customers on edge architecture and troubleshooting techniques. Actively pursue new mitigation strategies and triage tips, sharing your insights and enhancing our documentation.

Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction

Crusoe Technologies seeks a Customer Support Engineering Manager to guide its customer support engineering team in San Francisco, CA. This leader will focus on delivering reliable and effective technical support for customers using Crusoe's solutions. Key responsibilities Lead and develop the customer support engineering team Ensure customers receive timely and effective technical support Promote a culture of excellence and continuous improvement within the team Work to strengthen support processes and capabilities Location This role is based in San Francisco, CA.

Solo.io develops the Gloo platform, which helps organizations connect, secure, and monitor modern applications. The platform supports APIs, microservices, and data, focusing on API and Service Mesh Management. Since its founding in 2017 by Idit Levine, Solo.io has grown into a venture-backed company valued at $1 billion as of 2021. Its customers include some of the largest organizations across various industries and regions. The team’s background spans cloud computing, Linux, containers, Kubernetes, service mesh, APIs, security, microservice architectures, application modernization, GraphQL, and eBPF. Role overview This Principal Solutions Engineer position is based on the US West Coast. The role is pre-sales, working closely with Sales Executives to address customer technical challenges and support the sales process. What you will do Provide technical guidance during customer meetings Explain Solo.io solutions and assist with architectural decisions Run proof-of-concept demonstrations for prospective customers Support successful sales cycles alongside the sales team Travel occasionally, especially within the Bay Area

About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.

At Exa, we are revolutionizing the way AI applications access information by building a cutting-edge search engine from the ground up. Our robust infrastructure allows us to effectively crawl the web, train advanced embedding models for efficient indexing, and create high-performance vector databases using Rust for rapid searching capabilities. We are proud to manage a $5M H200 GPU cluster that operates thousands of machines daily.As a Support Engineer at Exa, you'll play a crucial role in delivering exceptional support to our customers and internal teams by tackling engineering challenges as they arise.

At Azbuka, we are passionate about the transformative power of literature. Our mission is to cultivate a more empathetic and creative world through captivating stories that can be accessed and shared globally. We are committed to building a vibrant community of readers, connecting individuals through our charming 'corner bookshop' network, comprehensive online book clubs, and a diverse streaming subscription service that boasts thousands of audio and e-book titles across various languages.We are currently seeking a dedicated Customer Support Engineer to join our dynamic team.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

Who Are We?Postman stands at the forefront of the API revolution, empowering over 45 million developers and 500,000 organizations, including 98% of the Fortune 500. Our mission is to facilitate the journey towards an API-first world by simplifying the API lifecycle and enhancing collaboration, allowing users to craft superior APIs with speed and efficiency.Headquartered in San Francisco, we have additional offices in Boston, New York, Austin, Tokyo, London, and Bangalore, the birthplace of Postman. We are a privately held company backed by prominent investors including Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. For further insights, visit postman.com or engage with us on X via @getpostman.P.S: We highly recommend exploring The "API-First World" graphic novel for a deeper understanding of our vision and objectives at Postman.About the RoleJoin us as we expand the Customer Success Engineering team at Postman, seeking engineers with a business-oriented mindset capable of addressing real-world challenges at scale. You will collaborate closely with Customer Success Managers, taking charge of the technical solutions. This consultative position necessitates both expertise and adaptability. You will serve as the technical architect for Customer Success, transforming complex challenges into replicable solutions that can benefit our extensive enterprise customer base.In your role as a Customer Success Engineer, you will guide the technical implementation journey. When customers need assistance navigating from point A to point B, you will devise the most effective strategies—be it through architecting workflows within Postman, guiding integrations, or developing practical workarounds for product limitations. A significant aspect of this role is the transformation of tailored solutions into reusable assets, streamlining the path to value for subsequent customers. We believe in building on past successes rather than reinventing the wheel.Success in this role calls for a combination of technical prowess, systems thinking, and the ability to translate intricate business goals into actionable implementation plans.What You’ll DoValue Acceleration at Scale: You will empower customers to overcome challenges ranging from basic setup hurdles to intricate architectural dilemmas. Your objective is not merely to resolve isolated issues but to identify trends and devise solutions that mitigate future problems. By addressing one customer’s needs, you are effectively addressing the needs of many.Technical Discovery and Solutioning: Collaborate with CSMs to uncover and address client requirements...

As a Support Engineer at Dust, you will play a pivotal role in ensuring our customers receive top-notch assistance with our cutting-edge technology solutions. You will be responsible for troubleshooting and resolving technical issues, guiding users through product features, and providing personalized support to enhance customer satisfaction. Your technical expertise and communication skills will be key in fostering strong relationships with our user base.

Join Okta, the leading Identity Company, as a Senior Solutions Engineer on the West Coast. In this pivotal role, you will engage with diverse Fortune 500 clients, guiding them through the entire customer development lifecycle. Your expertise in cloud security technology will empower you to deliver impactful presentations, create compelling product demonstrations, and address the unique technical needs of our clients from developers to C-level executives. Collaborate closely with account executives to design and implement effective territory and account strategies, while also conducting thorough research to uncover customer requirements and demonstrate the business value of our solutions. You will execute proof-of-concept deliveries for complex use cases, craft tailored technical content, and clearly communicate customer needs to our Product Management, Engineering, Marketing, and Sales teams. This is an opportunity to blend your technical acumen with business insight in a dynamic and supportive environment.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Unlock the Power of AI Orchestration.Join n8n, the pioneering open workflow orchestration platform, designed for the AI revolution. We empower technical teams to harness the freedom of coding alongside the efficiency of no-code solutions, enabling rapid and intelligent automation without boundaries. Supported by a vibrant community and over 500 builder-approved integrations, we are transforming the landscape of system integration and amplifying impactful ideas.Since our inception in 2019, we've expanded into a diverse team of over 220 professionals across Europe and the US, unified by a shared builder ethos with our core operations centered in Berlin. Our journey has seen us:Cultivate a thriving community of more than 650,000 active developers and builders.Achieve 145k+ GitHub stars, positioning us among the Top 40 most popular projects globally.Be recognized as one of Europe’s most promising privately held SaaS startups (4th in Sifted’s 2025 B2B SaaS Rising 100).Raise $240 million to date, from Sequoia’s inaugural German seed investment to our recent $180 million Series C, achieving a $2.5 billion valuation.We invite you to explore the possibilities with us. If you’re interested in applying, we encourage you to try n8n for yourself, regardless of your technical background, and share a screenshot of your first workflow. Get started here: app.n8n.cloud/register.This is a pivotal moment in our extraordinary journey. Join us and help shape the future.

About the Role Vitalize is hiring a Head of Customer Support to oversee the support team and drive improvements in customer service operations. This role is based at our San Francisco headquarters. What You Will Do Lead and mentor the customer support team, setting clear goals and expectations Design and implement strategies to improve customer satisfaction Refine support processes for greater efficiency Promote a culture focused on learning and continuous improvement Work closely with product and engineering teams to resolve customer issues quickly What We’re Looking For Proven experience managing customer support teams Strong communication and organizational skills Comfort collaborating across departments Ability to drive process improvements and motivate teams

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.