Customer Support Lead

Join Candid Health as a Customer Support Lead, where you will play a critical role in enhancing our customer experience. You will lead a team of support specialists, ensuring that our clients receive timely and effective assistance. Your leadership will help shape our support strategies and drive customer satisfaction.

Join Our MissionAs we approach 2026, the tech industry faces an "infinite software crisis". At Sazabi, we are pioneering a solution with our AI-native observability platform designed specifically for agile engineering teams.Welcome to Sazabi: Your Key to Effortless Application Management.Sazabi empowers teams to query their production systems in natural language, visualize operations in real-time, and diagnose issues with unprecedented speed—10x faster than traditional methods. Say goodbye to cumbersome instrumentation and alert configurations.We are proud to be backed by influencers from leading AI organizations including Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and many more.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

As the Customer Support Lead at Cardless, you will be instrumental in leading our customer support team to deliver exceptional service and support to our valued customers. You will manage daily operations, ensuring that the team meets and exceeds performance targets while providing a positive customer experience. Your leadership will foster a culture of excellence and continuous improvement within the team.

Join Harvey as a Support Enablement Lead and play a pivotal role in enhancing our customer support services. In this leadership position, you will be responsible for developing and implementing training programs that empower our support teams to deliver exceptional service. Your insights will help shape our support strategies and drive customer satisfaction.

About UsAt Point One Navigation, we are pioneering the next generation of precise location technologies. Our goal is to create a cohesive location platform that enhances autonomy, safety, and operational efficiency across various sectors, from robotics to transportation. Our dynamic and collaborative team excels at tackling intricate challenges, moving swiftly, and making a significant impact.Role OutcomeAs the Technical Support Team Lead, you will take charge of the quality, efficiency, and scalability of our customer support operations. This position is a player-coach role, where you will manage complex technical support issues while simultaneously developing the systems, processes, and insights necessary to scale our support as we expand.Success in this Role Means:Rapid and effective resolution of customer issues, prioritizing speed and ensuring a positive experience.The organization maintains ongoing visibility into customer challenges, feature requests, and satisfaction levels.Leadership can make data-driven product and prioritization decisions based on real customer feedback rather than anecdotal evidence.Immediate Focus AreasDeliver Exceptional Technical SupportManage a substantial volume of customer support tickets, focusing on speed, accuracy, and customer confidence.Provide consistent, high-quality communication with customers, setting clear expectations and delivering timely updates throughout the support process.Demonstrate best-in-class technical support practices through active participation and leading by example.Collaborate closely with Field Application Engineers (FAEs) and Network Operations to resolve issues efficiently and keep customers informed.Establish a Scalable Support FrameworkCreate and implement a support ticket taxonomy that accurately reflects customer use cases, technical complexity, and urgency.Develop key support metrics (e.g., response time, resolution time, backlog health) and generate simple, actionable reports.Document standard operating procedures, escalation paths, and ownership models to ensure consistency without excessive bureaucracy.

About Our TeamThe Employee Tech Experience (ETX) team is dedicated to enhancing the technological interaction of all OpenAI employees throughout their journey within our organization. Our mission is to facilitate seamless experiences that guide employees at every stage of their career at OpenAI. ETX comprises various disciplines, including IT Support, Logistics, System Operations, and ITAV.About the RoleAs the Executive IT Support Lead, you will be responsible for establishing and managing a premier IT support program tailored specifically for OpenAI executives. Your role will involve designing a scalable program that adapts to the evolving needs of our leadership team while providing direct IT support. You will have the unique opportunity to shape executive support processes with the backing of our IT team to ensure our executives benefit from the most secure and efficient technology solutions.Key Responsibilities:Defining Exceptional Executive IT Support: Utilize your extensive knowledge and experience to enhance Executive IT Support at OpenAI, aligning it with the requirements of our executives.Frontline Executive IT Support: Serve as the primary point of contact for senior leaders and their Executive Business Partners (EBPs), addressing all technology needs while communicating issues, solutions, and timelines effectively.Coordination with IT and Security: Work collaboratively with a diverse team of professionals to ensure that both you and the executives are well-supported and agile.Representing IT Excellence: Proactively identify the emerging needs of executives and assist IT in resolving potential issues before they arise.Qualifications:A minimum of 8 years of experience providing Executive IT Support in high-growth environments.Exceptional communication, troubleshooting, prioritization, coordination, and delegation skills.Proven ability to build trust with executives, business partners, and peers within ETX and IT.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

About FluxAt Flux, we are pioneering the future of hardware by creating the first AI Hardware Engineer. Our mission is to make advanced hardware design accessible to everyone, transforming how electronics are conceived and manufactured globally.Your RoleAs a Customer Support Specialist, you will have the unique chance to establish a premier support function. Collaborating closely with product, engineering, and design teams, you will gain a deep understanding of our platform, ensuring that every customer interaction is exceptional. You will take the lead in refining support processes, developing knowledge resources, and voicing customer insights internally.Key ResponsibilitiesDeliver prompt and empathetic assistance via chat, email, and community forums, addressing inquiries and resolving issues effectively.Master Flux's design environment to adeptly guide users through diverse workflows and introduce them to new features.Diagnose and prioritize technical issues in collaboration with the engineering team to ensure swift resolutions.Generate and update help center articles, FAQs, and tutorial materials to empower users with self-service options.Analyze support tickets to identify trends and suggest enhancements to our products or documentation.Advocate for customer feedback within Flux and work cross-departmentally to align with user needs.Help shape and enhance support processes, metrics, and tools to scale our operations as we expand.

Role Overview metriport is hiring a Customer Support Engineer in San Francisco. This role serves as the first point of contact for clients facing technical issues. The position focuses on resolving customer inquiries quickly and accurately, helping users get the most from metriport’s products. What You Will Do Diagnose and resolve technical questions from customers Communicate clearly with clients to understand their needs and concerns Collaborate with the engineering team to share customer feedback and suggest product improvements Maintain a high standard of service with every client interaction

About the Role Vitalize is hiring a Head of Customer Support to oversee the support team and drive improvements in customer service operations. This role is based at our San Francisco headquarters. What You Will Do Lead and mentor the customer support team, setting clear goals and expectations Design and implement strategies to improve customer satisfaction Refine support processes for greater efficiency Promote a culture focused on learning and continuous improvement Work closely with product and engineering teams to resolve customer issues quickly What We’re Looking For Proven experience managing customer support teams Strong communication and organizational skills Comfort collaborating across departments Ability to drive process improvements and motivate teams

About Wealth.com Wealth.com is an advanced planning platform serving a broad range of clients in wealth management. Trusted by major financial institutions, the company blends proprietary AI with deep technical expertise. Recent recognition includes: Top Estate Planning Technology and Top Estate Planning Implementation at the 2025 WealthManagement.com Industry Awards 2024 Best Technology Provider in the Trust category Top estate planning market share in the 2025 Kitces AdvisorTech Study Wealth.com fosters a collaborative workplace, encourages innovation, and has been certified as a Great Place to Work for 2025. Role Overview: Client Support Team Lead Location: Hybrid (New York City, Tempe, or San Francisco) The Client Support Team Lead will build and guide a high-performing support team at one of the fastest-growing fintech platforms. This position goes beyond day-to-day management. The Team Lead will shape the support experience, develop team members, and redesign support processes using AI, automation, and data. The goal: move from reactive troubleshooting to proactive client success, ensuring support scales efficiently as Wealth.com grows. What You Will Do Design, implement, and manage the support infrastructure. This includes ticketing systems, routing logic, escalation paths, SLAs, and a tiered support structure. Systematize current processes and introduce new solutions as needed. Lead, mentor, and support Client Support Associates. Set clear performance goals, define career paths, and establish specialization tracks as the team grows. Shift the support approach from reactive to proactive. Use product instrumentation, analytics, and client feedback to improve the client experience.

About Retell AIRetell AI is pioneering the future of customer service by leveraging first principles to transform the call center experience through advanced voice AI technology.In just 18 months since our inception, our innovative AI voice agents have been utilized by thousands of companies to efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. With the backing of esteemed investors such as Y Combinator and Alt Capital, we have achieved an impressive $36 million ARR, growing from $5 million at the beginning of 2025 with a dedicated team of 20 professionals.Our ambitious vision for 2026 is to develop a state-of-the-art CX platform powered entirely by AI. We aim to create intelligent AI 'workers' that will function as frontline agents, QA analysts, and managers, capable of autonomously executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve challenging technical problems, work swiftly, and make a tangible impact at one of the fastest-growing voice AI startups. Join us in shaping the future.Recognized as a top 50 AI app in a16z's list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Listed among the top-ranking startups at: https://leanaileaderboard.com/About the RoleAs the Support Engineering Lead at Retell, you will be responsible for overseeing the technical support operations of our sophisticated voice AI platform. This hands-on leadership position involves directly troubleshooting complex customer challenges, developing AI agents and automations, and leading an expanding team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring unparalleled reliability, swift issue resolution, and scalable support systems as Retell continues its growth trajectory.This position is perfect for individuals who thrive on resolving intricate technical issues under pressure, engaging with clients directly, and constructing systems and teams from the ground up.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

At Azbuka, we are passionate about literature and dedicated to transforming the world into a more empathetic and creative space through the power of storytelling. Our mission is to unite a global community of readers by connecting them through our charming 'corner bookshop' chain, engaging online book clubs, and a comprehensive streaming subscription service that offers thousands of audio and e-book titles in multiple languages.We are seeking a Customer Support Specialist to become a vital part of our team.

Join Cambio as a Customer Success Lead, where you will play a crucial role in ensuring our clients achieve their desired outcomes through our innovative solutions. You will be responsible for fostering strong relationships with customers, understanding their needs, and working closely with internal teams to enhance their experience. This position is perfect for someone who is passionate about customer satisfaction and has a knack for problem-solving.

About UsAt Rillet, we empower accounting and finance teams with cutting-edge solutions. Our clients—who are the financial strategists of their organizations—rely on us to deliver rapid, precise, and insightful financial data.As an AI-driven ERP system, Rillet enables businesses to achieve a zero-day close. Our unique selling point lies in our unified data model, a multitude of top-tier native integrations (like Stripe, Ramp, Salesforce), automated workflows, multi-entity consolidation, and an ever-growing suite of specialized AI agents (covering areas from accruals to audits). This commitment to excellence has resulted in a perfect customer satisfaction score. Fast-growing companies such as Mercor and Function Health appreciate our rapid deployment, as their financial infrastructure must keep pace with their growth.With a substantial market opportunity ahead, we have secured $100 million in funding from prominent investors, including Sequoia, a16z, Iconiq, Oak HC/FT, and First Round, to revolutionize the speed at which financial operations are conducted.Our CultureRillet thrives on a fast-paced environment where intelligence is just the starting point. To excel in our team, you must embody speed, initiative, and adaptability.Successful members of our team take ownership of their missions, craft innovative strategies, and consistently deliver results that surpass expectations. Our focus is on our customers; those who succeed here derive motivation from addressing their most critical needs—even those not originally planned.While accounting expertise is not required, an appreciation for how our tools can empower our customers is essential. Our ideal candidates are passionate about supporting the financial backbone of the world’s most rapidly evolving companies.Position OverviewWe are seeking a dedicated Customer Support Specialist to establish a robust support function at Rillet, building on our already exceptional customer satisfaction ratings. In this role, you will have the opportunity to define what exemplary support looks like for us: developing processes, creating knowledge bases, streamlining workflows, and setting quality standards. This is an exciting opportunity to shape a vital function in a company that is already loved by its customers.We are looking for individuals who find the art of support energizing—whether it's rapid resolution, recognizing patterns, creating scalable documentation, or enhancing processes. If you thrive in asynchronous communication and have a passion for delivering outstanding customer experiences, we want to hear from you!

Join our dynamic team at Mercury as a Weekend Customer Support Specialist! In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will assist customers with inquiries, troubleshoot issues, and ensure a seamless experience.We value your expertise and offer opportunities for growth within our innovative company. If you are passionate about customer service and thrive in a collaborative environment, we want to hear from you!

Join HoneyBook, the premier AI-driven business management platform tailored for service-oriented entrepreneurs. Our innovative AI tools empower independent professionals by streamlining the process of attracting clients, managing projects, and handling payments. Founded in 2013, we've facilitated over 25 million client interactions and processed upwards of $12 billion in transactions, enabling businesses to thrive and grow intelligently.At HoneyBook, we foster a culture based on five core values: collaboration, feedback, ownership, and a commitment to continuous growth. We recognize that talent comes in various forms—some evident on a resume, others not. If you excel in a dynamic, intellectually stimulating environment and possess relevant experience, we encourage you to apply, even if your qualifications don't perfectly align with every requirement.

Crusoe Technologies seeks a Customer Support Engineering Manager to guide its customer support engineering team in San Francisco, CA. This leader will focus on delivering reliable and effective technical support for customers using Crusoe's solutions. Key responsibilities Lead and develop the customer support engineering team Ensure customers receive timely and effective technical support Promote a culture of excellence and continuous improvement within the team Work to strengthen support processes and capabilities Location This role is based in San Francisco, CA.