Customer Support Lead at Reevo | San Francisco

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support fun…

The RoleJoin us as a pivotal member of our sales team! As one of the initial Sales Development Representatives (SDRs), your contributions will be critical in shaping our sales processes and strategies from the ground up.You will collaborate closely with our founding Account Executive (AE) team to refine our go-to-market strategy, influence our sales approach, and set a benchmark for future SDRs and AEs. This position is ideal for individuals who thrive in dynamic, early-stage environments and enjoy taking ownership of the sales process while navigating through uncertainty and ambiguity. If you are passionate about hunting for leads, building relationships, experimenting with strategies, and achieving success, this is the perfect opportunity for you!We prioritize fostering a strong in-person culture, and as we are in a growth phase, we expect our team to work from our San Francisco office five days a week.

Join Our Team:As the Founding Sales Manager at Reevo, you will play a pivotal role at the intersection of product innovation, customer engagement, and revenue generation. Collaborating closely with our founding team, engineers, and operational staff, you’ll guide customers in embracing a transformative approach to go-to-market strategies while spearheading the development and coaching of our inaugural Account Executive (AE) team. This position transcends traditional sales management; it requires a unique blend of strategic thinking, compelling storytelling, product insight, and deep customer understanding to establish what exceptional sales performance looks like at Reevo.We prioritize cultivating a vibrant in-person culture and are currently in an exciting growth phase. Therefore, we expect our team members to work from our San Francisco office five days a week, which is integral to our current operational and scaling strategies.Your Responsibilities:Lead & Coach the AE MotionOversee and nurture a small team of Founding Account Executives.Conduct insightful pipeline reviews, deal strategy sessions, and forecasting calls.Provide mentorship to AEs on enhancing discovery depth, narrative clarity, and conviction-based selling.Establish and maintain high standards for qualification, deal progression, and overall sales hygiene.Manage High Context Sales CyclesPersonally engage in and successfully close deals alongside your team.Lead intricate, multi-stakeholder sales processes from initial contact through to closing.Build long-lasting relationships with both technical and business decision-makers.Transform customer insights into engaging, outcome-focused narratives.Define Exceptional Sales at ReevoCollaborate to establish benchmarks for excellence across discovery, demos, pilots, and closures.Develop and refine talk tracks, discovery frameworks, and objection handling techniques.Test pricing, packaging, and positioning strategies with real-world buyers.Convert founder-driven intuition into scalable sales principles.Influence GTM Strategy & Product DevelopmentServe as a crucial feedback conduit among customers, Sales, and Product teams.Convert user feedback into actionable insights that refine our GTM strategy and product roadmap.

As the Customer Support Lead at Cardless, you will be instrumental in leading our customer support team to deliver exceptional service and support to our valued customers. You will manage daily operations, ensuring that the team meets and exceeds performance targets while providing a positive customer experience. Your leadership will foster a culture of excellence and continuous improvement within the team.

The Opportunity: As the Founding SDR Manager at Reevo, you will take a central role in establishing and cultivating our SDR division from the ground up. Leading, coaching, and expanding a high-performing SDR team, you will drive our revenue engine and set the pace for success. This hands-on leadership position involves defining exemplary sales development practices in a fast-paced environment.At Reevo, we prioritize fostering a robust in-person culture, and we are currently in a phase of growth. We expect our team to work from our San Francisco office five days a week, which is crucial to our operational and scaling strategy.WHAT YOU WILL DO:Build, mentor, and scale a team of SDRs focused on both outbound and inbound pipeline generation.Provide ongoing coaching and career development to enhance SDR skills and confidence.Establish and maintain performance expectations, KPIs, and outreach best practices.Collaborate with Sales and Marketing teams to refine ICP, messaging, campaign strategies, and lead handoffs.Partner with Account Executives to ensure seamless transitions of qualified leads and consistency in opportunity follow-up.Monitor and enhance SDR strategies to maximize booked meetings, created pipeline, and conversion quality.Leverage data and performance analytics to identify trends, uncover opportunities, and drive continuous improvement.Align the SDR function with broader go-to-market goals by closely collaborating with Sales Leadership, Marketing, and Product teams.Represent SDR insights in discussions regarding sales planning, forecasting, and go-to-market strategies.WHO YOU ARE:Technically Curious: You enjoy understanding how systems function and tackling technical challenges until you uncover the root causes.Customer Obsessed: You are passionate about facilitating customer success and can convey complex solutions in clear and approachable terms.Strong Communicator: You write and speak with clarity and empathy, adapting your tone to fit each customer and situation.Detail-Oriented Troubleshooter: You possess the ability to triage, prioritize, and resolve multiple issues simultaneously without sacrificing accuracy.

Join Reevo as a Growth Marketing Builder!Are you ready to make a significant impact on our growth marketing initiatives? At Reevo, you'll leverage your analytical skills to enhance our paid search and paid social media strategies. Your role will involve establishing a robust growth infrastructure with effective tools, seamless processes, and insightful data analytics. By uncovering valuable insights, you'll optimize lead acquisition and conversion rates, directly influencing our revenue growth. Collaborate with our talented teams across Marketing, Product, and Sales to elevate Reevo to the forefront of the market.This position is available in either our San Francisco or Santa Clara office and offers a hybrid work model.Your Profile:Innovative Growth Operator: You thrive on discovering what drives high-quality leads—be it refining ideal customer profiles (ICPs), exploring new channels, or implementing operational improvements to expedite lead-to-demo cycles.Detail-Oriented: You possess a keen eye for detail, spotting nuances in workflows, copy, data, or product behaviors, and understand how precision can lead to superior results.Data-Driven Analyst: Proficient in SQL, you delve into data to identify trends, conduct tests, and narrate compelling stories based on your findings.Hands-On Contributor: You are proactive, agile, and willing to tackle less glamorous tasks if they contribute to achieving results.Operational Innovator: You create and execute efficient workflows that drive growth, collaborating with Engineering to devise long-term solutions while addressing immediate challenges.Product Savvy: You quickly grasp product intricacies and translate customer feedback into actionable insights for demand generation and product development.Key Responsibilities:Fuel Top-of-Funnel GrowthIdentify impactful paid channels and strategies to boost demo bookings and improve pipeline conversion.Manage and optimize Reevo's performance marketing channels (including paid search and paid social) focusing on learning speed, efficiency, and pipeline results rather than superficial metrics.Design experiments, set success criteria, analyze outcomes, and build on successful strategies.

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expand.Collaborating closely with Product, Engineering, and Customer Success teams, you will convert customer feedback into enhanced product experiences, continuously elevating our user support.This position is perfect for individuals who enjoy solving problems, excel in dynamic environments, and aspire to grow into leadership roles over time.

Join Candid Health as a Customer Support Lead, where you will play a critical role in enhancing our customer experience. You will lead a team of support specialists, ensuring that our clients receive timely and effective assistance. Your leadership will help shape our support strategies and drive customer satisfaction.

Join Our Team as a Sales Operations Lead:We are seeking a strategic and dynamic Sales Operations Lead to play a crucial role in optimizing our sales processes as we expand. You will be the architect of the operational framework that drives our sales organization, overseeing essential functions like forecasting, pipeline management, territory allocation, and reporting. Your insights will empower leadership with reliable data, enhancing revenue predictability and sales team productivity.At Reevo, we prioritize building a strong in-person culture and are committed to fostering collaboration and growth. We expect our team to work from our San Francisco office five days a week to ensure seamless operations and scalability.Your Responsibilities:Sales Operations & Execution:Lead the sales forecasting process, ensuring accuracy and transparency across weekly, monthly, and quarterly reports.Oversee pipeline management, establishing stage definitions, hygiene standards, deal inspections, and velocity tracking.Facilitate regular sales operating meetings (WBRs, MBRs, pipeline reviews) with consistent reporting and actionable insights.Assist in the execution of quota, territory, and account assignments as our team grows, including adjustments for headcount changes.Ensure effective opportunity management and maintain CRM discipline within the sales team.Reporting, Analytics & Insights:Design and manage dashboards that track funnel conversion, pipeline coverage, win rates, deal cycles, productivity, and sales attainment.Monitor key performance indicators (activity levels, pipeline creation, deal progression) and proactively identify potential risks.Provide recurring and ad-hoc analyses to support sales leadership in decision-making regarding productivity and segment performance.Ensure seamless integration of sales data into company-wide and board-level reports.Process & Systems Ownership:Manage the configuration and ensure data quality for pre-sales and sales workflows, as well as post-sales handoff.Implement and uphold sales processes and playbooks, including lead qualification, opportunity progression, and closing procedures.

About CompleteAt Complete, we believe that compensation should be a transparent and well-understood aspect of every organization. Our mission is to demystify compensation, ensuring that it is not just a hidden figure in spreadsheets but a clear, trusted system that everyone can engage with.We empower teams to build scalable compensation infrastructures that foster fairness and consistency, driven by real market data and insightful analytics. This approach aligns leadership, managers, recruiters, and employees, transforming compensation into a source of confidence rather than conflict.Complete manages the entire compensation lifecycle, from interactive offers to job leveling and total rewards statements, creating a seamless experience that helps organizations attract and retain top talent without confusion.Why Choose Complete?If you are curious about compensation decisions, fair pay, and executive thought processes behind these choices, you'll find a home here.We foster a high-autonomy environment where your contributions have a significant impact, and your insights shape our products daily. Here, your ideas are valued, and we encourage you to take ownership of challenges and develop innovative solutions.We prioritize collaboration with thoughtful, driven individuals who aim to make a difference while enjoying their work. We leverage AI-powered workflows to rethink compensation, taking our responsibilities seriously while also having fun.Complete is supported by Accel and Y Combinator, with esteemed technology leaders and operators such as Will Larson (CTO of Carta), Eric Sagar (COO of Plaid), and Mathilde Collin (CEO of Front) as our advisors.Who We Are? We are dedicated builders, focused on our customers. We engage deeply with our clients, listening to their feedback and using it to enhance our product. Our product discussions are rooted in real-world applications. We prioritize building the right solutions over speed, evident in our hiring practices, product reviews, and team contributions. Everyone's voice matters, and we hold each other accountable for continuous improvement. Our small, focused team maintains high standards for craftsmanship and collaboration, ensuring that we deliver the best results together.

About Retell AIRetell AI is pioneering the future of customer service by leveraging first principles to transform the call center experience through advanced voice AI technology.In just 18 months since our inception, our innovative AI voice agents have been utilized by thousands of companies to efficiently manage sales, support, and logistics calls, significantly reducing the need for large teams of human agents. With the backing of esteemed investors such as Y Combinator and Alt Capital, we have achieved an impressive $36 million ARR, growing from $5 million at the beginning of 2025 with a dedicated team of 20 professionals.Our ambitious vision for 2026 is to develop a state-of-the-art CX platform powered entirely by AI. We aim to create intelligent AI 'workers' that will function as frontline agents, QA analysts, and managers, capable of autonomously executing, monitoring, and enhancing customer interactions.We are rapidly expanding and seeking passionate innovators eager to solve challenging technical problems, work swiftly, and make a tangible impact at one of the fastest-growing voice AI startups. Join us in shaping the future.Recognized as a top 50 AI app in a16z's list: https://tinyurl.com/5853dt2xRanked #4 on Brex's Fast-Growing Software Vendors of 2025: https://www.brex.com/journal/brex-benchmark-december-2025Listed among the top-ranking startups at: https://leanaileaderboard.com/About the RoleAs the Support Engineering Lead at Retell, you will be responsible for overseeing the technical support operations of our sophisticated voice AI platform. This hands-on leadership position involves directly troubleshooting complex customer challenges, developing AI agents and automations, and leading an expanding team of support engineers.You will work at the intersection of engineering, customer relations, and product development, ensuring unparalleled reliability, swift issue resolution, and scalable support systems as Retell continues its growth trajectory.This position is perfect for individuals who thrive on resolving intricate technical issues under pressure, engaging with clients directly, and constructing systems and teams from the ground up.

Join our dynamic team as a Customer Support Representative, where you’ll play a crucial role in assisting clients with their inquiries and technical support needs.At Lever, we were established a decade ago to revolutionize the recruitment process, helping companies like Netflix, Yelp, and Shopify find and hire top talent. We’re proud to be recognized as the #1 workplace in San Francisco and one of the best in the United States, thanks to our unique people-first culture and commitment to our valued team members.As a Customer Support Representative, you will be responsible for managing client inquiries through phone and email, collaborating with various teams to resolve issues efficiently. You will create and update technical support tickets, provide initial technical assistance, and escalate complex inquiries as needed.This role requires availability for night and weekend shifts in our fast-paced, 24/7 customer support environment.

Join Our MissionAs we approach 2026, the tech industry faces an "infinite software crisis". At Sazabi, we are pioneering a solution with our AI-native observability platform designed specifically for agile engineering teams.Welcome to Sazabi: Your Key to Effortless Application Management.Sazabi empowers teams to query their production systems in natural language, visualize operations in real-time, and diagnose issues with unprecedented speed—10x faster than traditional methods. Say goodbye to cumbersome instrumentation and alert configurations.We are proud to be backed by influencers from leading AI organizations including Vercel, Graphite, Daytona, Browserbase, LangChain, Mastra, Replit, and many more.

Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology. The Customer Support Specialist acts as the primary contact for users of Air Apps' iOS applications. Based in San Francisco, this position focuses on helping customers navigate the products and ensuring each interaction is smooth and positive. What you will do Respond to questions and resolve concerns from a wide range of Air Apps users. Provide reliable, high-quality support to help customers make the most of the company’s applications. Collaborate with engineering and marketing teams by reporting technical issues, sharing user feedback, and assisting with product improvements. Track customer satisfaction, analyze support patterns, and contribute insights to improve the user experience. Impact This role plays a central part in supporting Air Apps customers and helps the company identify ways to enhance its products and services.

Join our dynamic team as a Customer Success Lead where your expertise will help shape the future of our innovative hiring software. At Lever, we tackle the crucial challenge of attracting and retaining top talent for renowned companies such as Netflix, Shopify, and Spotify. We pride ourselves on fostering a people-first culture and are recognized as one of the best workplaces in San Francisco.In this role, you will lead a team of dedicated professionals, driving customer success initiatives while developing strategies that enhance our client relationships and ensure their satisfaction with our products. Your leadership will be pivotal in guiding your team to achieve excellence in customer support and engagement.

Role Overview reevo is hiring a Builder - Onboarding and Implementation Specialist in San Francisco. This role centers on guiding clients through onboarding and ensuring smooth adoption of reevo’s solutions. The Builder acts as a key partner for clients, supporting them from first integration through to full use of the product. What You Will Do Support clients during onboarding, answering questions and addressing challenges as they arise. Work closely with clients to help them integrate reevo’s technology into their workflows. Develop and maintain strong relationships, ensuring clients feel confident and informed throughout implementation. Collaborate with internal teams to refine onboarding processes and share client feedback. Who We’re Looking For Enthusiastic about technology and committed to client success. Comfortable working with others to solve problems and improve processes. Enjoys a collaborative atmosphere and adapts well to change.

Join our innovative team as a Customer Success Team Lead, where you will have the opportunity to drive customer satisfaction and success in a dynamic environment. Your leadership will help us scale our customer success initiatives as we continue to redefine the talent acquisition landscape.At Lever, we are dedicated to revolutionizing recruitment by providing top-tier hiring software utilized by industry leaders like Netflix, Shopify, and Spotify. As we celebrate a decade of excellence, we are recognized as a top workplace in San Francisco and the United States. Our culture is built on the foundation of our 'Leveroos'—the talented individuals who make up our company. If you're passionate about customer success and want to be part of a people-first organization, we want to hear from you!

Join leverdemo-8 as a Customer Success Lead, where you will play a pivotal role in enhancing client satisfaction and ensuring the success of our innovative hiring solutions.Lever, established a decade ago, addresses the crucial challenge of recruiting and hiring top-tier talent. Our cutting-edge hiring software is trusted by industry leaders such as Netflix, Yelp, Cirque du Soleil, Shopify, and Spotify to expand their teams. As pioneers in the talent acquisition landscape, we take pride in our achievements and are honored to be recognized as the #1 workplace in San Francisco and among the top workplaces in the United States. Our team, affectionately known as 'Leveroos,' is our greatest asset, and we are committed to nurturing our people-first culture.In this role, you will be integral to the design and development of brake systems and brake control systems, contributing to our mission of delivering exceptional customer experiences.

Your Role at ReploAt Replo, we prioritize great service by focusing on outcomes rather than mere activity.We are actively seeking a dynamic Services Lead to spearhead a high-impact Services function while managing a portfolio of our most valuable clients from start to finish. In this role, you will transform the way Replo collaborates with ambitious brands, producing results that genuinely enhance their business, while also refining our product through direct customer insights.This position grants you significant ownership. You will oversee delivery processes, ensure execution excellence, interface directly with clients, and play a crucial role in defining how our service offerings, onboarding processes, and account management evolve over time. You will collaborate closely with our founders and leadership team, enjoying the autonomy to make impactful decisions and being accountable for the results.As you work alongside founders, marketers, and operators who are deeply invested in performance, quality, and return on investment (ROI), you will find a hands-on role in a fast-paced environment. This is an excellent opportunity for someone eager to contribute to something meaningful while fostering rapid growth.Your ResponsibilitiesClient Delivery & Customer OwnershipManage a portfolio of key Replo clients from onboarding through renewal and growth phases.Lead comprehensive onboarding processes, including technical setup, initial builds, and readiness for launch.Serve as the primary contact for strategy, execution, and problem resolution.Oversee the delivery of Replo-related service engagements, setting clear scopes, timelines, and expectations.Work directly with customers to create pages, flows, and experiments in Replo that yield measurable revenue increases.Handle multiple simultaneous engagements while maintaining high quality and reliability standards.Ensure all projects are aligned with clear business outcomes and demonstrate increased value from utilizing Replo.Facilitate renewals by ensuring clients understand and appreciate the ROI they are receiving.Expansion & GrowthIdentify opportunities for expansion (additional projects, upgraded tiers, services, or usage-based upsells) based on value delivered.Implement expansions seamlessly through effective delivery and trusted client relationships.Team & ExecutionCreate, manage, and maintain a high-performing team dedicated to delivering exceptional service.

At Blueground, we aim to create a sense of belonging for our guests, no matter where they choose to reside. Our mission is to provide the peace of mind, flexibility, and confidence necessary for our guests to embark on life's adventures.Since our inception in 2013, we have experienced significant growth, having successfully secured over $258 million in funding. Currently, we host guests in more than 50,000 homes across 46 cities worldwide, with ambitious plans to reach 100,000 homes in 100 cities by 2025. Our vision is embodied through our collaborative and inclusive workplace culture that nurtures opportunity for our diverse team of over 1,000 members across 17 countries.We empower our employees with the choice of how they work, whether that be full-time in one of our offices, fully remote, or within a hybrid model.Our core principles guide our operations:Guest-Centric Approach: Every decision is made with our guests in mind, inspiring us to craft exceptional experiences.Agility: We maintain a fast-paced environment, continuously innovating to stay ahead.Transparency: We foster trust through open communication at all levels.Adaptability: We embrace change, enabling us to thrive amid challenges.Ownership: We take pride in our work, ensuring excellence and impactful outcomes in every task.We are seeking an Operations Lead to join our dynamic team in San Francisco, CA. The ideal candidate will possess a keen eye for detail, a proactive attitude, and the ability to manage general maintenance tasks to keep our properties in pristine condition for our guests. This role will primarily involve supporting our Operations Team in preparing new units, ensuring existing units are guest-ready, and addressing any issues or emergencies that may arise, including guest lockouts, furniture replacements, and keeping Operations Managers informed of necessary repairs.Key Responsibilities:Collaborate with Operations Managers to ensure all properties are fully equipped and ready for guest arrivals.Act as the operational frontline for Blueground, ensuring new properties meet our standards while managing maintenance, repairs, and technology issues such as furniture assembly and WiFi troubleshooting.Perform pre-check-in and post-check-out inspections using a mobile checklist to ensure each apartment meets our high standards.