Customer Support Specialist at Air Apps | San Francisco

Air Apps designs AI-powered tools for personal and entrepreneurial resource planning. Since its founding in Lisbon in 2018, the company has expanded to San Francisco and reached over 100 million downloads. Air Apps remains family-founded and dedicated to advancing resource management technology. The Customer Support Specialist acts as the primary contact for…

Join Our Vision at Air AppsAt Air Apps, we are dedicated to thinking outside the box and acting swiftly. Founded as a family-run enterprise, our mission is to revolutionize personal and entrepreneurial resource management through our innovative AI-powered Personal & Entrepreneurial Resource Planner (PRP). Originating in Lisbon, Portugal in 2018, and currently operating in both Lisbon and San Francisco, we have achieved over 100 million downloads worldwide while remaining self-funded.Our commitment to long-term innovation drives us to consistently challenge the status quo, creating AI-driven solutions that make a substantial impact. Here, you will have the opportunity to be a creative force, contributing to products that empower individuals globally.We invite you to embark on this transformative journey with us as we redefine resource management and positively influence lives.Your Role as a Project CoordinatorAs a Project Coordinator, you will play a vital role in ensuring the smooth operation of daily tasks across various teams. You will be responsible for coordinating activities, tracking initiatives, and maintaining momentum across multiple workstreams. This position demands exceptional Jira expertise, a meticulous eye for detail, and robust communication skills. You will report directly to the CEO.

About Air AppsAir Apps is driven by a vision to innovate and advance. Founded in Lisbon, Portugal in 2018, we are on a mission to revolutionize planning through our AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, our self-funded journey has led us to open offices in both Lisbon and San Francisco.Our commitment to challenging the norms fuels our daily endeavors, allowing us to create impactful AI-driven solutions. Join us and be part of a movement that empowers individuals worldwide.Help us redefine resource management and transform lives.The RoleWe seek a passionate SEO Specialist to enhance the organic visibility and search performance of our apps and websites. Collaborating closely with marketing, product, and development teams, you will implement effective SEO strategies to drive substantial growth.This posting aims to grow our talent pool as we prepare to officially launch the job. We will reach out to you once the position is posted.ResponsibilitiesDesign and execute comprehensive SEO strategies to boost organic traffic and search rankings.Conduct in-depth keyword research and optimize content for search engine visibility.Utilize SEO tools (e.g., Google Analytics, Search Console, Ahrefs) to monitor website performance.Collaborate with content and product teams to produce SEO-friendly content.Stay informed about the latest SEO trends and algorithm changes.Perform technical SEO audits and provide actionable recommendations for improvement.Track and report on key SEO performance metrics to measure success.RequirementsMinimum of 3 years of experience in SEO, ideally within a digital product or app-focused environment.Strong grasp of on-page, off-page, and technical SEO practices.Proficiency with keyword research tools and platforms such as Google Analytics.Familiarity with App Store Optimization (ASO) is advantageous.Excellent collaborative skills to work across content, design, and engineering teams.

Join Air Apps as a Data AnalystAt Air Apps, we are driven by innovation and a commitment to excellence. Founded in 2018 in Lisbon, Portugal, and now flourishing in San Francisco, our family-owned company is on a mission to revolutionize personal and entrepreneurial planning through our groundbreaking AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, we pride ourselves on our self-funded success and long-term vision.We aim to redefine resource management and empower individuals worldwide. As a Data Analyst, you will play a crucial role in analyzing data to inform strategic decisions that enhance our product offerings and user experiences.

Join Air Apps as a Software ArchitectAt Air Apps, we are pioneers in redefining personal and entrepreneurial resource management through cutting-edge AI technology. Founded in 2018 in Lisbon, Portugal, and now with a vibrant office in San Francisco, we have achieved over 100 million downloads globally, all while being self-funded. Our mission is to revolutionize how people plan, work, and live, and we are seeking passionate individuals to help us make this vision a reality.As part of our dynamic team, you will have the opportunity to challenge the status quo, pushing the boundaries of AI-driven solutions that make a genuine difference in people's lives.Join us on this exciting journey to transform resource management and positively impact lives around the world.Your RoleAs a Software Architect at Air Apps, you will take charge of defining and overseeing the system architecture for our innovative AI-powered platform. Collaborating with engineering teams, product managers, and stakeholders, you will design robust, scalable, and secure solutions that meet our business objectives.You will play a pivotal role in shaping our technology strategy, evaluating and recommending tools and frameworks, and ensuring adherence to best practices in software design and system integration.Key ResponsibilitiesDefine and maintain the overall architecture and system design for efficient software solutions.Provide technical leadership to engineering teams, guiding them in architecture and coding best practices.Design and document high-level system diagrams, data flows, and API structures.Evaluate and recommend technologies, frameworks, and cloud services for optimal performance and cost-efficiency.Ensure high availability, fault tolerance, and security across all architectural decisions.Oversee system integrations, including microservices, APIs, and third-party services.Collaborate closely with DevOps and SRE teams to ensure seamless deployment and operational reliability.Establish coding and architecture standards to guarantee maintainability and scalability.

Join Air Apps as a Security EngineerAt Air Apps, we are driven by innovation and a commitment to excellence. Founded in Lisbon, Portugal in 2018, we have transformed into a global leader in AI-driven solutions with over 100 million downloads. Our mission is to revolutionize planning for individuals and entrepreneurs through our cutting-edge AI-powered Personal & Entrepreneurial Resource Planner (PRP).We pride ourselves on our self-funded growth and our long-term focus on pushing the boundaries of technology. When you join our team, you will be at the forefront of developing products that empower people worldwide to enhance their productivity and lifestyle.If you are passionate about technology and looking to make a tangible impact, we invite you to help us redefine resource management and change lives.Your RoleAs a Security Engineer at Air Apps, you will be instrumental in protecting our applications, infrastructure, and data from various threats. Collaborating closely with development, DevOps, and IT teams, you will implement secure coding practices, conduct vulnerability assessments, and develop threat models to ensure our systems are resilient against cyber threats.Your technical expertise will be essential in establishing a secure development lifecycle (SDLC) and crafting proactive risk mitigation strategies that protect our digital assets.Key ResponsibilitiesDevelop and implement threat modeling techniques to identify and mitigate security risks.Conduct vulnerability scans, penetration tests, and comprehensive security assessments.Enforce secure coding practices in collaboration with our development teams.Work with DevOps to seamlessly integrate security measures into CI/CD pipelines.Monitor and respond to security incidents, including performing root cause analysis.Ensure compliance with relevant security standards and regulations (e.g., ISO 27001, GDPR, SOC 2).Design and implement identity and access management (IAM) policies and encryption standards.Collaborate with product teams to perform thorough security reviews of features, APIs, and integrations.

Join Our Dynamic Team at Air Apps!At Air Apps, we are driven by innovation and speed. Founded in Lisbon, Portugal in 2018, our mission is to revolutionize personal and entrepreneurial planning through our cutting-edge AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, our self-funded company thrives on creativity and ambition.As part of our team, you will play a crucial role in challenging norms and shaping AI-driven solutions that empower individuals worldwide. Together, we aim to redefine resource management and make a positive impact on people’s lives.Your Role: Content Marketing ManagerAs the Content Marketing Manager, you will spearhead our content strategy, establishing Air Apps as a thought leader in the industry. Your expertise will be essential in creating captivating, high-quality content, including blog posts, whitepapers, case studies, and email campaigns that engage and educate our audience.This multifaceted role combines storytelling, SEO proficiency, and data-driven insights to expand our reach and enhance brand visibility.Key ResponsibilitiesCraft and implement a content strategy that aligns with our business objectives and target demographics.Write, edit, and oversee the creation of exceptional blog posts, whitepapers, case studies, eBooks, and email campaigns.Conduct thorough keyword research and optimize content for SEO to enhance visibility and search rankings.Collaborate with designers, developers, and product teams to produce engaging content materials.Manage the content calendar to ensure timely publication and sustained audience engagement.Analyze performance metrics to optimize engagement, lead generation, and conversions.Develop compelling brand messaging and storytelling that resonates with our target audience.Research industry trends and competitor content to continuously refine our strategy.Engage with guest bloggers, influencers, and external writers to broaden our content reach.

About Air AppsAt Air Apps, we are committed to innovation and rapid progress. Founded in 2018 in Lisbon, Portugal, and now with a vibrant office in San Francisco, our mission is to revolutionize resource planning through our cutting-edge AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, we are a self-funded company that thrives on creativity and ambition.Join us as we challenge the ordinary and redefine how individuals and entrepreneurs manage their resources, ultimately transforming lives.The RoleAs a Database Administrator (DBA) at Air Apps, you will play a vital role in managing, optimizing, and securing complex databases. Collaborating with engineering teams, you will design, implement, and maintain high-performance database systems critical to our AI-driven platform. Your expertise will ensure that our databases are robust, scalable, and efficient.You will be engaged in database tuning, backup and recovery planning, monitoring, and maintaining data integrity, working across both structured and unstructured data sources.ResponsibilitiesDesign, implement, and maintain high-performance database systems for large-scale applications.Optimize database queries, indexing strategies, and partitioning to maximize performance.Monitor database health to ensure high availability, scalability, and disaster recovery.Manage and fine-tune SQL and NoSQL databases like PostgreSQL, MySQL, MongoDB, Redis, and DynamoDB.Implement database security measures, including encryption and access control to safeguard sensitive information.Automate backups, replication, and failover processes.Collaborate with developers to enhance query performance, schema design, and data modeling.Conduct capacity planning and track database growth trends.Ensure adherence to data governance, GDPR, and other regulatory standards.

Join the Innovative Team at Air AppsAt Air Apps, we aspire to think bigger and move faster. As a family-founded company, our mission is to revolutionize resource planning through our pioneering AI-powered Personal & Entrepreneurial Resource Planner (PRP). With roots in Lisbon, Portugal, and a presence in San Francisco since 2018, we have achieved over 100 million downloads globally while remaining self-funded.We are driven by a long-term vision that challenges the status quo, pushing the limits of AI solutions that genuinely impact lives. Here, you will harness your creativity to design products that empower individuals and businesses worldwide.Embark on this journey with us to redefine how people manage resources and transform lives in the process.Your ResponsibilitiesAs a Creative Designer, you will be integral in establishing our brand identity and producing visually captivating designs across various platforms. Collaborate with diverse teams to ensure a seamless and engaging user experience, crafting digital ads, social media content, landing pages, email campaigns, and print materials.Key ResponsibilitiesMaintain a consistent visual identity aligned with Air Apps’ brand guidelines.Design eye-catching graphics, illustrations, infographics, and layouts for web, social media, email campaigns, and print.Collaborate with Marketing, Product, and Content teams to convert objectives into striking visual solutions.Iterate designs based on stakeholder feedback and refine visual assets leveraging user insights and performance metrics.Ensure high-quality outputs and conduct design quality assurance across various channels.Utilize industry-standard design software (e.g., Adobe Creative Suite, Figma) to create and deliver assets in multiple formats.

Join the Air Apps Team!At Air Apps, we are driven by innovation and a commitment to creating groundbreaking solutions. Founded in 2018 in Lisbon, Portugal, and now proudly operating in San Francisco, we are on a mission to revolutionize personal and entrepreneurial resource management with our AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads worldwide, our self-funded journey is just beginning, and we need your unique skills to help us redefine how people work and live.We thrive on challenging the status quo and pushing the boundaries of what is possible. By joining our team, you will play a key role in crafting products that empower individuals and businesses globally. Let’s change the way the world plans!Your Role as a QA EngineerAs a QA Engineer at Air Apps, you will be crucial in ensuring the quality, functionality, and usability of our innovative applications. Your expertise in manual and functional testing will allow you to collaborate closely with developers, product managers, and designers to detect issues early, enhance test coverage, and guarantee a seamless user experience.Your contributions will be vital in identifying bugs, verifying feature implementations, and ensuring software stability prior to deployment.

Join Our Team at Air AppsAt Air Apps, we are driven by innovation and speed. Founded by a family in 2018 in Lisbon, Portugal, we are on a quest to revolutionize how individuals and entrepreneurs manage their resources through the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, our self-funded journey now spans across offices in Lisbon and San Francisco.We constantly challenge conventional norms, leveraging AI to develop solutions that genuinely impact lives. As part of our team, you will be a critical player in shaping impactful products that empower users around the world.Join us as we redefine resource management and make a difference in people’s lives.Your Role as a Site Reliability Engineer (SRE)As a Site Reliability Engineer at Air Apps, you will play a pivotal role in maintaining the reliability, availability, and scalability of our systems. Your work will bridge software development and operations by implementing automation, monitoring solutions, and performance optimization strategies to minimize downtime and enhance system resilience.

Join Air Apps as a Social Media Manager!At Air Apps, we are passionate about innovation and driven by the ambition to reshape the way individuals manage their resources. Our mission is to create the world’s first AI-powered Personal & Entrepreneurial Resource Planner (PRP). Since our founding in Lisbon, Portugal in 2018, we've expanded to San Francisco and achieved over 100 million downloads globally.We continuously challenge norms and explore the vast possibilities of AI-driven solutions that genuinely impact lives. As a Social Media Manager, you will play a pivotal role in our creative team, crafting strategies that empower users worldwide.About the RoleAs a Social Media Manager, you will develop and implement cutting-edge social media strategies that enhance brand visibility, engage our audience, and drive growth in followers and conversions. Collaborating closely with teams across Marketing, Content, and Product, your efforts will align with our overarching business goals.This position is currently an opportunity to connect with our talent pool while we finalize the official job posting. We will reach out when the role is officially launched.Your ResponsibilitiesCraft and execute dynamic social media strategies across platforms such as Facebook, Instagram, Twitter/X, LinkedIn, and TikTok.Generate, curate, and schedule captivating content—including text, images, and short videos—that reflects our brand's voice.Engage with our online community by monitoring and responding to comments and messages, fostering a positive environment.Analyze performance metrics (like reach and engagement) to assess campaign success and adjust strategies accordingly.Stay updated on social media trends and best practices to keep our campaigns innovative and effective.Collaborate with designers and content creators to ensure high-quality, cohesive social media output.Manage social media advertising campaigns to optimize engagement and conversion rates.

About Air AppsAt Air Apps, we are driven by a vision to innovate and accelerate. Founded by a family in 2018 in Lisbon, Portugal, we are on a mission to revolutionize planning with our pioneering AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally, we continue to thrive as a self-funded company with offices in both Lisbon and San Francisco.Our commitment to long-term objectives inspires us to continuously challenge the norm, pushing the boundaries of AI-driven solutions that make a significant impact. In our dynamic environment, you will have the opportunity to be a creative force, designing products that empower individuals worldwide.Join us as we embark on this transformative journey to redefine resource management and enhance lives in the process.The RoleAs a QA Automation Engineer at Air Apps, you will be integral in developing and sustaining automated testing frameworks and regression test suites to guarantee that our applications adhere to the highest quality benchmarks. Collaborating with developers, product managers, and QA teams, you will implement automated testing strategies, enhance test coverage, and streamline testing processes.Your efforts will directly influence the stability, performance, and reliability of our applications across both web and mobile platforms.ResponsibilitiesDesign, develop, and maintain automated test frameworks for web and mobile applications.Create and execute automated regression, functional, performance, and API tests.Integrate automated tests into CI/CD pipelines for ongoing testing.Collaborate with development teams to ensure feature testability and early defect identification.Analyze test results, troubleshoot failures, and communicate issues to development teams.Enhance test coverage by pinpointing critical scenarios and edge cases.Partner with cross-functional teams to establish quality standards and best practices.Stay informed about emerging automation tools, frameworks, and testing methodologies.

Join Our TeamAt Air Apps, we are driven by the ambition to innovate and accelerate. Founded in Lisbon in 2017, we are on a mission to develop the world's first AI-powered Personal & Entrepreneurial Resource Planner (PRP). With a self-funded journey, we've achieved over 100 million downloads globally. Our dual presence in Lisbon and San Francisco fuels our commitment to pushing the boundaries of AI-driven solutions that enhance people's lives.As part of our team, you will play a pivotal role in creating transformative products that empower individuals worldwide. We're looking for passionate and driven individuals to help us redefine resource management.Your RoleWe are seeking a talented App Store Optimization (ASO) Specialist to join our San Francisco office. In this critical role, you will spearhead strategies aimed at enhancing visibility, discoverability, and conversion rates within the Apple App Store. Utilizing keyword research, creative testing, and data analytics, you will drive user acquisition and retention through organic channels.This position is ideal for an individual passionate about mobile growth, detail-oriented, and eager to optimize multiple applications that serve millions globally.Key ResponsibilitiesConduct comprehensive keyword research and optimize app metadata (titles, descriptions, tags) to maximize store visibility.Create and test engaging creative assets (icons, screenshots, app previews, CPPs) to enhance conversion rates.Analyze app store performance metrics and deliver actionable insights for improvement.Monitor competitors and industry trends to identify new growth opportunities.Collaborate effectively with User Acquisition, Product, and Creative teams to ensure alignment of ASO strategies with broader marketing goals.Remain updated on platform changes, industry best practices, and emerging ASO tools.QualificationsMinimum of 3 years experience in ASO or mobile growth marketing.Deep understanding of app store ecosystems, particularly Apple App Store and Google Play.Proficient in ASO and analytic tools such as App Annie, Sensor Tower, and Data.ai.Strong analytical skills with a proven ability to derive insights from data.Excellent communication and collaboration skills.

Join Campfire as a Customer Support Manager, where you will serve as a dedicated advocate for our customers, delivering prompt, thoughtful, and high-quality assistance for both technical and accounting inquiries. You will manage intricate support cases, develop extensive product knowledge, and play a pivotal role in refining our support processes as we expand.Collaborating closely with Product, Engineering, and Customer Success teams, you will convert customer feedback into enhanced product experiences, continuously elevating our user support.This position is perfect for individuals who enjoy solving problems, excel in dynamic environments, and aspire to grow into leadership roles over time.

Join Reevo as a Customer Support Lead!In this pivotal role, you will be the cornerstone of Reevo’s customer support experience. Your mission will be to address customer inquiries, educate users, and advocate for the customer's voice within our organization. By establishing scalable processes and tools, you will help lay the groundwork for Reevo’s support function while developing a profound understanding of our platform to enable swift and effective problem resolution in collaboration with diverse teams. This position is perfect for individuals who are passionate about problem-solving, eager to learn intricate systems, and dedicated to providing exceptional support with care and accuracy.At Reevo, we prioritize cultivating a robust in-person culture and are currently in a growth phase. We expect our team members to work from our San Francisco office five days a week, as this is essential to our operational success and scaling efforts.

About Air AppsAt Air Apps, innovation is at the heart of everything we do. Founded in Lisbon, Portugal, in 2018, we are on a quest to revolutionize personal and entrepreneurial resource management with our groundbreaking AI-powered Personal & Entrepreneurial Resource Planner (PRP). With offices in both Lisbon and San Francisco, we have proudly remained self-funded and achieved over 100 million downloads globally.Our commitment to challenging conventional wisdom drives us daily to push the boundaries of AI technology, creating solutions that truly impact lives. Join us as you harness your creativity to develop products that empower individuals worldwide.Be part of our mission to transform the landscape of resource management and make a difference in people's lives.

As the Customer Support Lead at Cardless, you will be instrumental in leading our customer support team to deliver exceptional service and support to our valued customers. You will manage daily operations, ensuring that the team meets and exceeds performance targets while providing a positive customer experience. Your leadership will foster a culture of excellence and continuous improvement within the team.

About Air AppsAt Air Apps, we challenge conventional thinking and drive innovation at a rapid pace. Founded by a family in 2018 in Lisbon, Portugal, our mission is to revolutionize resource management with our groundbreaking AI-powered Personal & Entrepreneurial Resource Planner (PRP). With over 100 million downloads globally and offices in both Lisbon and San Francisco, we are a self-funded company committed to making a significant impact on how people plan, work, and live.We pride ourselves on pushing the boundaries of AI-driven solutions that make a real difference in people's lives. Here, you will be a pivotal creative contributor, crafting products designed to empower individuals around the world.Join us in our quest to redefine resource management and positively influence lives.The RoleAs a CRM Specialist at Air Apps, your primary responsibility will be to manage and enhance our customer relationship management (CRM) systems and email marketing initiatives. You will spearhead drip marketing, customer segmentation, automation, and lead nurturing strategies aimed at boosting customer engagement and retention.This position demands proficiency in CRM platforms such as HubSpot, Marketo, Salesforce, or Klaviyo, alongside a strong grasp of email marketing best practices, automation workflows, and data-driven strategies for optimization.

Join our dynamic team as a Customer Support Representative, where you’ll play a crucial role in assisting clients with their inquiries and technical support needs.At Lever, we were established a decade ago to revolutionize the recruitment process, helping companies like Netflix, Yelp, and Shopify find and hire top talent. We’re proud to be recognized as the #1 workplace in San Francisco and one of the best in the United States, thanks to our unique people-first culture and commitment to our valued team members.As a Customer Support Representative, you will be responsible for managing client inquiries through phone and email, collaborating with various teams to resolve issues efficiently. You will create and update technical support tickets, provide initial technical assistance, and escalate complex inquiries as needed.This role requires availability for night and weekend shifts in our fast-paced, 24/7 customer support environment.