Director of Customer Operations

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. As part of our team, you will help craft a world rich with stories and knowledge, facilitate the exchange of ideas and information, and empower collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We cultivate a culture where…

Scribd, Inc. is dedicated to enhancing human understanding through our innovative products, including Scribd®, Slideshare®, Everand™, and Fable. We empower billions globally to transform access into insight, application, and expertise.Culture at Scribd, Inc.At Scribd, we foster a culture where authenticity and boldness thrive. We encourage open debates, embrace unexpected developments, and empower every employee to prioritize customer satisfaction through decisive action.We believe the best results stem from a balance of individual flexibility and meaningful community connections. Our Scribd Flex program allows employees to choose their work style and location, ensuring optimal performance while fostering collaboration through intentional in-person interactions. Occasional attendance at our offices is required for all Scribd employees, regardless of their work location.We are looking for team members who embody “GRIT” — a blend of passion and perseverance towards long-term objectives. GRIT encapsulates our work philosophy: setting and achieving Goals, driving Results, generating Innovative solutions, and enhancing our Team dynamics through collaboration and positivity.Position Overview:We are in search of an accomplished Director of Customer Operations to drive both the strategic direction and daily execution of this vital function. The ideal candidate will transform company objectives into tangible operational results while cultivating high-performing teams. We seek a visionary leader who views Artificial Intelligence as a pivotal element in reshaping our community engagement, transitioning from traditional customer support to a forward-thinking, AI-centric operation that scales our outreach and enriches our audience connections.

At Crusoe, we are dedicated to enhancing the availability of energy and intelligence. We are building the foundational technology that empowers a future where individuals can pursue ambitious projects with AI, all while maintaining a strong commitment to scale, speed, and sustainability.Join us in the forefront of the AI transformation with our sustainable technology at Crusoe. In this role, you will spearhead significant innovations, make a real difference, and collaborate with a team that is leading the way in responsible and transformative cloud infrastructure.About this Role:As the Director of Customer Operations, you will serve as the strategic and technical backbone of the Customer Organization. Your primary responsibility will be to drive operational excellence, efficiency, and scalability throughout the entire customer journey. This position entails direct management of the systems, data, processes, and programs that empower our Customer Success Managers (CSMs) to maximize customer value and foster advocacy. The ideal candidate will possess expertise in process design, Gainsight platforms, and hands-on data analytics.What You'll Be Working On:You will lead the strategy and execution across four essential operational areas:1. Customer Enablement and AdoptionContent Strategy: Collaborate with Product and Marketing teams to outline the enablement roadmap, ensuring customers access timely resources for optimal adoption and usage.Training Programs: Develop and monitor customer-facing training and enablement initiatives (e.g., certifications, knowledge base utilization).Efficacy Measurement: Create metrics (e.g., content engagement, time-to-value, reduction in support inquiries) to demonstrate the ROI of customer enablement endeavors.2. Reporting, Tooling, and Data FocusBusiness Analyst Role: Act as the lead Business Analyst for Customer Success, thoroughly assessing the current tool stack (e.g., Salesforce, Gainsight, BI tools) and suggesting tooling and automation enhancements to boost CSM effectiveness.Data Integrity & KPIs: Establish and manage key Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms.Advocacy Tooling: Develop and implement systems and processes for customer reference programs, testimonials, and case studies, focusing on tooling to drive advocacy and optimize the pool of satisfied customers.

Who Are We?Postman stands as the premier API platform globally, embraced by over 45 million developers and 500,000 organizations, including an impressive 98% of the Fortune 500. We empower developers and professionals worldwide to cultivate an API-first future by refining every aspect of the API lifecycle and enhancing collaboration—allowing users to build superior APIs more efficiently.Headquartered in San Francisco, Postman also has offices in Boston, New York, Austin, Tokyo, London, and Bangalore, where it was originally established. As a privately owned entity, we are backed by esteemed investors such as Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. For more details, visit postman.com or connect with us on X via @getpostman.P.S: We recommend exploring The "API-First World" graphic novel to gain deeper insights into our vision at Postman.The OpportunityWith millions of developers and thousands of enterprises in our customer base, we are committed to scaling operational systems that enable our Customer Success teams to navigate the customer lifecycle with precision and clarity.The Director of Customer Success Operations will architect the operational frameworks that support our post-sales organization, reporting directly to the Head of GTM Operations.What You’ll DoCustomer Lifecycle InfrastructureDesign scalable processes to facilitate the entire customer lifecycle, covering:OnboardingAdoption and engagementExpansion opportunity identificationRetention and churn managementCustomer Systems & ToolingOversee the operational systems that underpin the Customer Success organization, including:CS platformsCRM workflowsProduct usage integrationsLifecycle segmentation infrastructureCollaboration with the GTM Systems team to ensure seamless data integration across systems.Customer Data & Health FrameworksEstablish systems that enable Postman to assess customer engagement and risk. You will develop frameworks for:Customer health scoringLifecycle managementRisk assessment and mitigation

The Opportunity:Join Reevo as the Head of Customer Success, where you will oversee all aspects of our post-sales operations. You will be responsible for driving customer activation, maximizing product usage, and ensuring high retention rates. Your primary goal is to guarantee that customers achieve the outcomes they expect from Reevo, and to create a scalable model for success.In this role, you will lead and expand the entire post-sales team, including:Onboarding and Activation (Implementation)Customer Success Managers (CSMs)Technical Account Managers (TAMs)Customer SupportYou will establish the frameworks, systems, and performance metrics that convert implementation to sustained adoption, adoption into tangible business results, and results into increased retention – all while collaborating closely with Sales and Account Management for renewals and growth. You will treat customer outcomes as a quantifiable business function that you manage comprehensively.We prioritize fostering a robust in-person culture, and we are currently in a phase of growth. Thus, we expect the team to work from our SF office five days a week — this is critical to our operational success and scaling efforts.Who You Are:A customer-centric business leader who is passionate about ensuring a seamless journey from activation to adoption, outcomes, and retention. You create teams and processes that make time-to-value predictable, product usage consistent, and renewals straightforward.You possess strong operational insights. You have a proven track record of scaling post-sales organizations while maintaining a balance between structure and adaptability across various segments, ensuring a high standard for customer experiences and execution quality.You approach challenges strategically and holistically, linking product usage patterns and customer outcomes with product development, go-to-market strategies, and sustainable unit economics.You are a skilled communicator and influencer—trusted by executives, product teams, and customers to manage complexities, foster alignment, and make informed decisions.You excel in ambiguous environments, bringing clarity, energy, and steadiness as the organization evolves.What You'll Do:...

Position OverviewAs the Director of Go-To-Market Operations at Ivo, you will spearhead the operational framework that actualizes our GTM strategy. You will oversee critical areas including renewals, expansion initiatives, customer operations, and deal desk management. Reporting directly to the VP of Revenue Strategy & Operations, you will take ownership of our strategic consulting engagement's deliverables, enhancing and refining existing processes for renewal automation, ARR infrastructure, and health scoring. Collaborating closely with CSM leadership, your role will also involve building and optimizing our Deal Desk and Customer Operations functions.As our pricing strategy transitions toward usage-based and API models, you will be instrumental in developing the operational infrastructure necessary for consumption-based renewals and expansion triggers. Utilizing AI technologies, you will maximize your impact and automate tasks that traditionally required extensive time and resources from operational teams.Moreover, you will be responsible for establishing our EMEA GTM Operations.

About GigaGiga has recently secured a remarkable $61M in Series A funding, collaborating with Fortune 500 companies to revolutionize customer experience through cutting-edge real-time AI agents. These agents possess the ability to comprehend emotions, swiftly resolve issues, and seamlessly scale within the world's largest enterprises.As we stand at a transformative juncture, our aspirations are set even higher. Our mission is to establish ourselves as the premier AI platform for enterprise workflow automation. To realize this vision, we are on the lookout for exceptional individuals to join our team!At Giga, our work has a profound impact on millions of lives daily. Our employees enjoy autonomy and the opportunity to make a significant difference. With a fantastic team, proven commercial success, and a clear trajectory towards becoming a generational company, we invite you to learn more about us:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipGiga is trusted by leading B2C companies, including DoorDash, for complex support and operational workflows across various channels. If this opportunity excites you, we encourage you to keep reading.About the RoleWe are seeking a strategic and technology-savvy Director of Operations to lead and innovate our daily business operations. This is a crucial leadership position responsible for enhancing the efficiency, scalability, and continuous improvement of our operational and personnel systems. You will have a strong mandate to integrate AI tools and automation at every level of the organization.In this role, you will collaborate directly with our CEO and leadership team, serving as both an operational leader and an internal advocate for AI. Your responsibilities will include identifying opportunities to leverage artificial intelligence for reducing friction, minimizing costs, and maximizing team capacity. You will also oversee structured pilots and evaluations of emerging AI systems to assess their scalability.Key ResponsibilitiesOperational LeadershipTake ownership of designing, executing, and continuously refining core business processes across all departments.Establish and uphold scalable systems that foster growth without compromising quality.

We are seeking a visionary Director of Engineering & Operations to lead our engineering team and oversee operational excellence at actionlife. In this pivotal role, you will drive innovative solutions, optimize processes, and ensure the highest standards of quality and efficiency.Your leadership will shape the future of our technology initiatives and operational strategies, making a significant impact on our growth and success.

At Oura, we are dedicated to empowering individuals to unlock their full potential. Our award-winning Oura Ring and its connected app provide users with valuable insights into their readiness, activity levels, and sleep quality. Millions of people worldwide have benefited from our products, gaining a deeper understanding of their health and receiving actionable steps to foster healthier lifestyles.We believe that empowering our global community begins with living our core values and supporting our team. As a rapidly expanding company committed to enhancing well-being, we ensure our employees have the resources they need to excel both professionally and personally.Oura has offices in San Francisco and San Diego for those who prefer a hybrid or office environment. Our remote employees in other major cities, such as Boston and New York, also meet informally at local co-working spaces.In the role of Director of Strategy & Operations, you will be pivotal in driving Oura's key growth and investment decisions. You will lead analytical and strategic initiatives to identify new market opportunities and develop comprehensive business cases that guide resource allocation across the organization. Your leadership will transform uncertainty into actionable strategies as we define the future of health.

About David AIDavid AI is pioneering the field of audio data research, merging rigorous R&D methodologies with data development. Our mission is to seamlessly integrate AI into daily life, with audio as the key gateway. As the demand for advanced audio AI grows, the need for high-quality training data becomes critical, and that’s where we excel.Founded in 2024 by former engineers and operators from Scale AI, we’ve quickly attracted leading tech companies and AI labs as our clients. Recently, we secured a $50M Series B funding round from prominent investors including Meritech, NVIDIA, and others.Our dynamic team is composed of talented, humble, and ambitious individuals. We are actively seeking exceptional minds in research, engineering, product development, and operations to join us in advancing the audio AI frontier.About Our Data Operations TeamThe Data Operations team is charged with converting raw audio into high-quality training datasets for some of the top AI labs. Our focus is on creating scalable data pipelines and running them efficiently.We start with the capabilities we want our models to achieve, exploring various data formats and collection strategies, then validating these approaches with researchers. Once a method is effective, we industrialize it by developing reliable pipelines that ensure high-quality audio processing. We are dedicated operators who excel in uncertain environments, equally adept at prototyping innovative workflows and managing large-scale production systems.Position OverviewAs the Director of Operations, you will oversee our data product operations, serving as the driving force behind scalable audio data production. You will lead a diverse team of operators responsible for creating and refining data pipelines, whether through pioneering experiments or scaling proven datasets. As a unifying leader, you will define strategies, navigate trade-offs, and align your team of XX around the company's strategic goals.Key ResponsibilitiesDirect and manage multiple business units, each led by a General Manager, focusing on large-scale audio data pipelines for high-value clients.Oversee the entire execution process from delivery to quality assurance, ensuring the operational excellence of our data services.

About the RoleAs the Director of Central GTM Strategy & Operations at Ivo, you will be the driving force behind operationalizing our go-to-market (GTM) strategy. You will oversee renewals, expansion initiatives, customer operations, and deal desk processes. Reporting directly to the VP of Revenue Strategy & Operations, you will hold primary responsibility for the successful delivery of our strategic consulting engagements, including renewal automation, annual recurring revenue (ARR) infrastructure, and health scoring. You will collaborate closely with Customer Success Management (CSM) leadership to enhance customer execution, while also building and optimizing Deal Desk and Growth and Customer Operations.In a landscape where pricing is increasingly shifting towards usage-based and API models, you will establish the operational framework for consumption-based renewals and expansion triggers. Your role will leverage artificial intelligence to maximize efficiency and automate processes that traditionally required extensive time from operations teams.Additionally, you will be responsible for establishing our EMEA GTM Operations.

Role overview Crusoe seeks a Director of Commercial Operations based in San Francisco, CA. This leadership role centers on shaping and carrying out strategies that drive the company’s commercial objectives. The position aims to refine operational processes, build stronger customer relationships, and support revenue growth across several channels. What you will do Lead strategic projects that contribute to commercial expansion Collaborate with teams throughout the organization to improve operations Identify and implement methods to boost customer engagement and satisfaction Work to meet revenue goals by refining processes and tactics Create solutions that support overall business goals Requirements Demonstrated experience in commercial strategy and operations Comfort working alongside cross-functional teams History of driving both revenue growth and process improvements

Director of OperationsAfterQuery is seeking a dynamic Director of Operations to lead the delivery of high-quality human data to cutting-edge AI laboratories. In this pivotal role, you will design and implement the organizational framework necessary to scale our operations effectively, oversee internal teams, and manage projects involving potentially thousands of contractors. You will establish critical operational metrics and collaborate closely with engineering teams to optimize our data production engine, ensuring timely and efficient data delivery at AfterQuery. This is an impactful leadership position for an individual eager to strengthen the operational backbone of a rapidly expanding human data enterprise.Company OverviewAfterQuery operates at the forefront of artificial intelligence research, exploring the limits and potentials of AI through innovative datasets and experimentation. Our clientele consists of leading foundation model labs, positioning us to serve the most advanced AI development groups globally.Headquartered in San Francisco, CA, we have garnered support from prestigious investors such as Y Combinator and BoxGroup, alongside industry veterans from Lightspeed, Index Ventures, Google DeepMind, and Meta GenAI.Our founding team is composed of experts from renowned firms such as Jane Street, Meta, Citadel Securities, Google, Palantir, Goldman Sachs, Morgan Stanley, and Silver Lake.Why Join UsUnmatched Growth Potential: Our rapid expansion has led us to achieve millions in monthly revenue in less than a year. The foundation model labs are growing at an unprecedented pace, and we are at the epicenter of this transformation, providing the essential data and infrastructure to advance the frontier.Foundational Leadership Role: Take charge from day one and shape the future of the company.Competitive Compensation: Enjoy a competitive salary coupled with meaningful equity in a fast-scaling organization.Exceptional Team: Collaborate with a high-caliber founding team composed of talent that has transitioned from prestigious firms including Citadel Securities, Jane Street, Meta, Palantir, Goldman Sachs, and Morgan Stanley. Experience unparalleled exposure at the forefront of AI with the most talented group you’ve ever worked with.The RoleEstablish the operational foundation of a company collaborating with leading AI labs.Oversee a wide range of responsibilities encompassing human data delivery, people operations, management, and finance/legal.Engage in a mission-driven, agile culture that values curiosity, pragmatism, and excellence.Work directly with founders on strategic initiatives and resource management.ResponsibilitiesOrganizational leadership and development.Data management and operational oversight.Collaboration with cross-functional teams to optimize performance.Evaluation and enhancement of operational processes.

Join Our MissionBecome a pivotal part of our innovative team that is revolutionizing musculoskeletal care. As the Director of Clinical Operations, you will spearhead our clinical operations and report directly to the Vice President. Your leadership will be instrumental in enhancing our care team as we innovate care delivery through cutting-edge technology. You will drive initiatives aimed at improving efficiency, including technology adoption and performance enhancements across health coaches, physical therapists, and other team members. Your role will ensure uniformity across all processes, fostering member safety, engagement, service excellence, and clinical integrity.Key ResponsibilitiesOperational Strategy Execution: Transform strategic objectives into actionable operating plans and procedures, leveraging data-driven insights to uncover opportunities. You will oversee the operational framework for the organization, ensuring effective communication, clear ownership structures, and comprehensive outcomes reporting.Enhancing Organizational Performance: Partner with Clinical Operations leadership to streamline processes, expedite decision-making, boost accountability, and elevate talent density.Achieving Business Goals: Consistently meet service level agreements and business outcomes (revenue, experience, quality, finances) through a robust operating system and technology-enabled workflows. You will drive performance improvements and minimize variations to achieve or surpass targets.Innovation Leadership: Champion the integration of technology and advanced clinical practices as we innovate our AI-driven care delivery model. You will identify and implement system designs and automation to scale operations and enhance the experiences of both care teams and members.Commitment to Service Excellence: Guide program and service delivery modifications across the care team, ensuring a consistent, high-quality experience for members that aligns with our product offerings.Your ProfileStrategic Leader: Proven track record of operational excellence, adept at navigating through uncertainty and driving organizational change.Team Builder: Experience in developing and leading large service delivery teams, with a strong focus on coaching and mentoring to foster high employee engagement.Continuous Learner: Eager to explore new methodologies and approaches, remaining adaptable in a dynamic environment.

Join Aarki Inc. as the Director of Revenue Operations, where you will lead our revenue operations strategy and drive growth initiatives. You will be responsible for optimizing processes, leveraging data analytics, and ensuring alignment across departments to maximize revenue potential.Your leadership will play a key role in shaping our approach to sales, marketing, and customer success, ensuring that we are positioned for success in a competitive landscape.

About OneNotary OneNotary is a growing software-as-a-service (SaaS) company based in San Francisco. Our platform delivers secure, accessible online notarization services for individuals and enterprises, serving clients in finance, legal, and other regulated fields. Thousands of businesses, including DocuSign, Route, and DoorDash, rely on our technology. With recent Series A funding, OneNotary is entering a new phase of expansion and seeking experienced leaders to help scale operations and customer experience. Role Overview The Director of Notary Operations leads OneNotary’s national notary network, ensuring secure and high-quality service for enterprise clients and individual users. This leader manages a workforce of full-time and part-time notaries, focusing on operational quality, regulatory compliance, and continuous improvement of the notary experience. The role reports to executive leadership and works closely with Customer Success, Product, Engineering, Compliance, and HR teams to drive operational excellence and support company growth. Main Responsibilities Network Leadership and Workforce Management Grow and oversee OneNotary’s network of notaries across the United States. Design and implement workforce strategies to build a high-performing network. Lead workforce planning, capacity forecasting, and recruitment to maintain consistent service levels. Develop performance standards, engagement programs, and retention initiatives for notaries. Training, Quality, and Compliance Create training, certification, and onboarding programs to uphold professionalism, compliance, and customer service standards. Implement quality assurance processes such as audits, session reviews, coaching, and performance monitoring. Ensure compliance with state-specific notary laws and Remote Online Notarization (RON) regulations nationwide. Identify and address compliance risks proactively. Operations and Performance Track operational KPIs and lead initiatives to improve efficiency, quality, and customer satisfaction. Develop dashboards and reporting tools to give leadership visibility into operational health across workforce segments. Manage escalations for high-priority client or notary concerns, ensuring timely and professional resolution. Cross-Functional Collaboration Work with Product and Engineering teams to improve platform features and user experience.

About SemgrepSemgrep is at the forefront of code security, enabling developers to innovate seamlessly. Our platform helps teams identify, flag, and resolve critical security issues before deployment, leveraging an adaptive security approach that evolves with your workflow. With Semgrep, code is secured in real-time, providing developers with the agility to progress while maintaining security integrity. Our AI-driven solutions minimize false positives and prioritize actionable vulnerabilities, with validation from 95% of security reviewers across over 6 million findings. We have drastically reduced the burden of false positives for AppSec teams, empowering them to focus on critical tasks.Founded in San Francisco, Semgrep is supported by leading venture firms, including Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital. We are recognized by Gartner for excellence in Application Security Testing and trusted by industry leaders like Vanta, Lyft, and Dropbox. Discover more at semgrep.dev.About the RoleAs the Director of Business Operations, you'll play a pivotal role in optimizing the overall function of Semgrep. You'll oversee the operational framework, ensuring effective information flow, enhancing communication across the organization, safeguarding executives' time, and propelling essential initiatives forward. Your role will involve both leadership and active participation as a partner to the VP of Operations, where your sound judgment will contribute to strategic and operational decisions.Being AI-native, you will integrate automation into every operational process to maximize efficiency and eliminate unnecessary manual tasks. Your understanding of engineering dynamics will help you build trust with technical leaders. You will manage one direct report and be responsible for the entire Business Operations function.Key ResponsibilitiesAI-Driven OperationsStreamline all operational processes and workflows through automation, identifying areas of manual work and eliminating them.As the function progresses, transition towards oversight and program management: define the strategic roadmap, collaborate with Tech Ops for implementation, and monitor adoption and effectiveness.Establish benchmarks within Operations for adopting automation and designing AI-centric processes.Operational RhythmDevelop and maintain a consistent operational cadence, ensuring alignment across teams and clarity in objectives.

Join Our Team at CoreWeave:CoreWeave is The Essential Cloud for AI™, designed by pioneers for pioneers. We provide a robust platform of cutting-edge technology, tools, and dedicated teams, empowering innovators to confidently build and scale AI solutions. Trusted by top AI labs, startups, and global enterprises, we merge unparalleled infrastructure performance with extensive technical expertise, driving groundbreaking advancements and transforming compute into capability. Since our inception in 2017, we have proudly become a publicly traded company (Nasdaq: CRWV) as of March 2025. Discover more at www.coreweave.com.Your Role:As the Director of Recruiting, you will play a pivotal role in scaling CoreWeave's Operations and IT divisions across diverse functions and regions. You will develop and implement comprehensive hiring strategies, lead and nurture a high-performing recruiting team, and actively manage senior and executive-level searches. Collaborating closely with leadership in Operations, IT, Supply Chain, and Data Center, you will forecast hiring needs, enhance recruiting performance, and attract elite talent in a dynamic, high-growth environment. This position combines strategic vision with hands-on recruiting expertise and organizational leadership.Who You Are:Over 10 years of experience in Operations and IT recruiting, including at least 5 years in a leadership capacity.A proven record of successfully hiring senior professionals, directors, and executive-level leaders in Operations and IT.Experience in scaling recruiting operations within a high-growth, high-volume environment (500+ hires annually).Strong leadership skills with the ability to inspire and develop a team.

As the Director of Business Operations at StandardFleet, you will spearhead our operational strategy to enhance efficiency and drive growth. You will collaborate closely with various departments, providing leadership and direction to optimize processes and ensure alignment with our organizational goals. Your role will include analyzing performance metrics, implementing best practices, and fostering a culture of continuous improvement.Join us in shaping the future of fleet management and making a significant impact in a rapidly evolving industry.

We are seeking a dynamic and innovative Director of Brand and Creative Operations to join our team at Chime. In this leadership role, you will oversee the brand strategy and creative direction while ensuring seamless operational execution. You will work closely with cross-functional teams to elevate our brand presence and enhance customer engagement. This position requires a strategic thinker with a passion for creativity and a proven track record in brand management.