Director of Strategy & Operations

At Oura, we are dedicated to empowering individuals to unlock their full potential. Our award-winning Oura Ring and its connected app provide users with valuable insights into their readiness, activity levels, and sleep quality. Millions of people worldwide have benefited from our products, gaining a deeper understanding of their health and receiving actiona…

Join Revi as the Director of US Operations At Revi, we are at the forefront of transforming the retail landscape. With the evolution of the web from 1.0 to 3.0, we are pioneering a new era where digital and physical shopping experiences converge.Our mission is to redefine how consumers interact with physical stores by offering an innovative in-store digital platform that fosters lasting relationships between businesses and their customers. With our beautifully designed self-ordering system, customers can effortlessly buy, pay, and earn rewards, enhancing their shopping experience.As we continue to grow, we are looking for a visionary leader to spearhead our US operations, drive strategic initiatives, and oversee the implementation of our cutting-edge technology in retail environments.

At Crusoe, we are dedicated to enhancing the availability of energy and intelligence. We are building the foundational technology that empowers a future where individuals can pursue ambitious projects with AI, all while maintaining a strong commitment to scale, speed, and sustainability.Join us in the forefront of the AI transformation with our sustainable technology at Crusoe. In this role, you will spearhead significant innovations, make a real difference, and collaborate with a team that is leading the way in responsible and transformative cloud infrastructure.About this Role:As the Director of Customer Operations, you will serve as the strategic and technical backbone of the Customer Organization. Your primary responsibility will be to drive operational excellence, efficiency, and scalability throughout the entire customer journey. This position entails direct management of the systems, data, processes, and programs that empower our Customer Success Managers (CSMs) to maximize customer value and foster advocacy. The ideal candidate will possess expertise in process design, Gainsight platforms, and hands-on data analytics.What You'll Be Working On:You will lead the strategy and execution across four essential operational areas:1. Customer Enablement and AdoptionContent Strategy: Collaborate with Product and Marketing teams to outline the enablement roadmap, ensuring customers access timely resources for optimal adoption and usage.Training Programs: Develop and monitor customer-facing training and enablement initiatives (e.g., certifications, knowledge base utilization).Efficacy Measurement: Create metrics (e.g., content engagement, time-to-value, reduction in support inquiries) to demonstrate the ROI of customer enablement endeavors.2. Reporting, Tooling, and Data FocusBusiness Analyst Role: Act as the lead Business Analyst for Customer Success, thoroughly assessing the current tool stack (e.g., Salesforce, Gainsight, BI tools) and suggesting tooling and automation enhancements to boost CSM effectiveness.Data Integrity & KPIs: Establish and manage key Customer Success KPIs (e.g., Net Revenue Retention, Churn, Customer Lifetime Value, Health Score). Ensure data accuracy across all platforms.Advocacy Tooling: Develop and implement systems and processes for customer reference programs, testimonials, and case studies, focusing on tooling to drive advocacy and optimize the pool of satisfied customers.

About the RoleYou will be instrumental in designing, automating, and managing the systems that drive Ivo's comprehensive go-to-market engine, with a primary focus on integrating artificial intelligence. Your foundational question for each workflow will be: can this be handled by an AI agent? Any manual process represents an opportunity for automation, and you'll be responsible for architecting the technology stack, implementing AI-enhanced workflows, and establishing the infrastructure necessary to propel us toward a $100M+ revenue target.Our flagship products, Contract Review and Intelligence/Repository, are outperforming competitors in the enterprise legal sector. The key to our success lies not in product-market fit, but in robust operational infrastructure—and that’s where you come in.Reporting directly to the VP of Revenue Strategy & Operations, you will oversee the entire go-to-market systems architecture, including CRM structures, cross-platform integrations, automation workflows, and the data pipelines linking product usage to revenue. You'll also take the lead in optimizing direct and adjacent operations, collaborating closely with the Deal Desk to transition manual contract workflows into seamless automated processes.As we pivot towards usage-based pricing and API consumption models, you will construct the operational foundation, encompassing metering, threshold triggers, and consumption-based forecasting integrated with product telemetry. Your efforts will set the groundwork for this evolution.Within your first 90 days, expect to see a fully operational Salesforce (SFDC), automated order forms, and a GTM team that trusts in the data for the first time.

Join Discord, the vibrant platform used by over 200 million users monthly, primarily for gaming. With more than 90% of our users immersed in gaming, they collectively spend an astounding 1.5 billion hours each month enjoying a plethora of unique titles. As we continue to shape the future of gaming communication, we strive to enhance how people connect before, during, and after their gaming experiences.The IT division at Discord is at a pivotal moment. We have a robust support team in place, and we are now seeking a visionary leader to cultivate an engineering discipline. Reporting to the Head of Security & IT, you will oversee the entire IT landscape, including identity and access management, endpoint security, SaaS governance, workplace infrastructure, and internal tools. Your mission is to revolutionize our IT operations, shifting from reactive support to a proactive, code-driven engineering team that automates processes and builds the essential platforms expected of a leading tech company.This is a development-focused position rather than a maintenance role. While you will inherit a functioning support operation and effective tools, the engineering framework is yet to be established. You will create this framework, fostering the capacity for automation and integration to support Discord's growth. You should feel equally at ease designing an identity platform as you are troubleshooting network issues or developing Terraform modules.Additionally, you will be responsible for the IT components of our security perimeter, which encompass identity and access management, endpoint protection, device trust, and compliance controls within IT. You will collaborate closely with the dedicated Security Engineering team on Zero Trust architecture and incident response, managing this critical boundary with professionalism and transparency.Key Responsibilities:Establish engineering capabilities where they currently do not exist, implementing infrastructure-as-code practices and shifting the team's focus from ticket resolution to platform engineering and automation.Oversee identity and access management comprehensively, advancing our Zero Trust strategy across identity, device trust, and network layers, while driving the technical roadmap for resource authentication, authorization, and access for Discord employees.Lead SaaS governance as a technical discipline, encompassing license management, shadow IT discovery, cost optimization, and vendor consolidation.Modernize service delivery by integrating AI into workflows, developing self-service capabilities, and managing to significant SLAs that continually enhance resolution time and employee satisfaction across a globally distributed, hybrid workforce.Manage workplace infrastructure...

Join Chime as the Director of Marketing Technology, where you'll drive innovation and lead our marketing technology strategy. In this pivotal role, you will oversee the implementation and management of marketing systems and tools, ensuring they align with our overarching business goals. Collaborate with cross-functional teams to enhance customer experiences and optimize marketing efforts through data-driven insights.

Role Overview Veeam Software is hiring a Director of Technology Alliances to strengthen partnerships with top technology companies, including NVIDIA. This remote role is based in the San Francisco Bay Area or elsewhere on the West Coast. What You Will Do Lead strategic alliance efforts, shaping how Veeam collaborates with major technology partners. Work with cross-functional teams to design and launch partnership initiatives that support Veeam’s business goals and technology roadmap. Ensure alliance strategies align with the company’s broader objectives and evolving technology landscape. Promote innovation and teamwork across internal and external stakeholders. Who We’re Looking For Experienced leader with a background in technology alliances or strategic partnerships. Strong strategic thinking and relationship-building skills. Comfortable collaborating across teams to drive joint initiatives. Located in the San Francisco Bay Area or West Coast, with remote work flexibility.

Join Our Revolution in Cloud Networking and Security!Cato Networks stands at the forefront of merging enterprise networking with security into a unified, global service powered by the cloud. Founded by industry trailblazer Shlomo Kramer, known for his work with Check Point and Imperva, and backed by early investors from Palo Alto Networks, our innovative technology has birthed a new product category termed 'SASE' by Gartner, with market projections soaring to $28.5 billion by 2028.Seize this opportunity to be part of a dynamic team that is crafting a state-of-the-art enterprise network and secure cloud platform, positioned to become the global market leader. Don't let this chance pass you by!We are in search of a strategic and results-oriented Director of Technology Alliances to identify, assess, and manage pivotal technology partnerships that will enhance our platform and broaden our ecosystem. This role will bridge product management, business development, and marketing, collaborating closely with both internal and external stakeholders to develop joint solutions and effective go-to-market strategies.

About GigaGiga has recently secured a remarkable $61M in Series A funding, collaborating with Fortune 500 companies to revolutionize customer experience through cutting-edge real-time AI agents. These agents possess the ability to comprehend emotions, swiftly resolve issues, and seamlessly scale within the world's largest enterprises.As we stand at a transformative juncture, our aspirations are set even higher. Our mission is to establish ourselves as the premier AI platform for enterprise workflow automation. To realize this vision, we are on the lookout for exceptional individuals to join our team!At Giga, our work has a profound impact on millions of lives daily. Our employees enjoy autonomy and the opportunity to make a significant difference. With a fantastic team, proven commercial success, and a clear trajectory towards becoming a generational company, we invite you to learn more about us:Voice AI startup Giga raises $61M Series ADoorDash and Giga PartnershipGiga is trusted by leading B2C companies, including DoorDash, for complex support and operational workflows across various channels. If this opportunity excites you, we encourage you to keep reading.About the RoleWe are seeking a strategic and technology-savvy Director of Operations to lead and innovate our daily business operations. This is a crucial leadership position responsible for enhancing the efficiency, scalability, and continuous improvement of our operational and personnel systems. You will have a strong mandate to integrate AI tools and automation at every level of the organization.In this role, you will collaborate directly with our CEO and leadership team, serving as both an operational leader and an internal advocate for AI. Your responsibilities will include identifying opportunities to leverage artificial intelligence for reducing friction, minimizing costs, and maximizing team capacity. You will also oversee structured pilots and evaluations of emerging AI systems to assess their scalability.Key ResponsibilitiesOperational LeadershipTake ownership of designing, executing, and continuously refining core business processes across all departments.Establish and uphold scalable systems that foster growth without compromising quality.

Location: Remote (U.S. or Canada)Type: US Applicants – Full-Time; Canadian Applicants – Independent ContractorAbout Human AgencyAt Human Agency, we are rapidly expanding and are on the lookout for exceptional talent across various disciplines. Our mission is to attract individuals ranging from creative producers and technical experts to entrepreneurial leaders who can contribute to our ongoing growth journey.We are a company driven by action. Our leaders are hands-on, our teams operate collaboratively, and every member plays a crucial role in our output. Titles do not shield anyone from constructive feedback; we encourage critique, learn swiftly, and continually strive for excellence. The best ideas prevail here, regardless of their origin, as our clients depend on us to achieve outstanding results every time.We regard our clients' missions, products, and financial success as paramount. We immerse ourselves in their environment, acting as stewards of their aspirations and partners in addressing significant challenges. Every product, strategy, or asset we develop is designed to be both aesthetically pleasing and functionally effective, ensuring real-world impact.Our most valuable asset is our people, and we grow by hiring those who inspire us to reach new heights. Across strategy, engineering, design, data, and operations, we seek teammates who elevate our standards and enhance our capabilities. We always hire individuals who can push us forward.We collaborate with organizations of all sizes to explore, design, and implement AI strategies that are secure, scalable, and centered around human experience. We believe AI should enhance human potential, not replace it, and we approach every engagement with this conviction. From advisory services and tooling to implementation and education, we meet our clients where they are and assist them in integrating AI in alignment with their mission and values. Our aim is to empower teams to work smarter, move faster, and unlock new possibilities through thoughtful, responsible innovation.Through it all, we lead with purpose, passion, and a sense of adventure. We engage in meaningful work with people we care about, making the journey a worthwhile adventure. At Human Agency, our identity and our work ethic are one and the same.The OpportunityHuman Agency is an AI-native consultancy that builds, ships, and collaborates closely with our clients. We do not merely advise from a distance; we integrate within enterprise organizations to deploy production AI systems that deliver tangible results.Our flagship engagement is with one of the largest privately held construction enterprises in the United States, focusing on LLM orchestration, document intelligence, workflow automation, and enterprise integration—no strategy decks or innovation labs, just systems that operate effectively.

Figma is seeking an experienced Director of Information Technology to lead our technical strategies and initiatives. In this pivotal role, you will oversee our IT infrastructure, ensuring it meets the evolving needs of our organization. You will collaborate with cross-functional teams to enhance operational efficiency and drive innovation.Your leadership will be crucial in managing our IT support, security protocols, and project management, while also fostering a culture of continuous improvement within the IT department.

We are seeking a visionary Director of Engineering & Operations to lead our engineering team and oversee operational excellence at actionlife. In this pivotal role, you will drive innovative solutions, optimize processes, and ensure the highest standards of quality and efficiency.Your leadership will shape the future of our technology initiatives and operational strategies, making a significant impact on our growth and success.

About David AIDavid AI is pioneering the field of audio data research, merging rigorous R&D methodologies with data development. Our mission is to seamlessly integrate AI into daily life, with audio as the key gateway. As the demand for advanced audio AI grows, the need for high-quality training data becomes critical, and that’s where we excel.Founded in 2024 by former engineers and operators from Scale AI, we’ve quickly attracted leading tech companies and AI labs as our clients. Recently, we secured a $50M Series B funding round from prominent investors including Meritech, NVIDIA, and others.Our dynamic team is composed of talented, humble, and ambitious individuals. We are actively seeking exceptional minds in research, engineering, product development, and operations to join us in advancing the audio AI frontier.About Our Data Operations TeamThe Data Operations team is charged with converting raw audio into high-quality training datasets for some of the top AI labs. Our focus is on creating scalable data pipelines and running them efficiently.We start with the capabilities we want our models to achieve, exploring various data formats and collection strategies, then validating these approaches with researchers. Once a method is effective, we industrialize it by developing reliable pipelines that ensure high-quality audio processing. We are dedicated operators who excel in uncertain environments, equally adept at prototyping innovative workflows and managing large-scale production systems.Position OverviewAs the Director of Operations, you will oversee our data product operations, serving as the driving force behind scalable audio data production. You will lead a diverse team of operators responsible for creating and refining data pipelines, whether through pioneering experiments or scaling proven datasets. As a unifying leader, you will define strategies, navigate trade-offs, and align your team of XX around the company's strategic goals.Key ResponsibilitiesDirect and manage multiple business units, each led by a General Manager, focusing on large-scale audio data pipelines for high-value clients.Oversee the entire execution process from delivery to quality assurance, ensuring the operational excellence of our data services.

About MercorAt Mercor, we sit at the nexus of labor markets and artificial intelligence research. Our partnerships with top AI labs and enterprises allow us to provide the essential human intelligence needed for AI development.Our extensive talent network is dedicated to training cutting-edge AI models, akin to how educators mentor students, sharing invaluable knowledge and context that cannot be captured in code alone. Currently, our network boasts over 30,000 experts who collectively generate in excess of $2 million daily.We are pioneering a transformative work category where expertise fuels AI progress. Realizing this vision demands an ambitious, fast-paced, and deeply committed team. You will collaborate with researchers, operators, and AI companies that are at the forefront of developing systems that redefine society.Mercor is a thriving Series C company, valued at $10 billion, and operates in-person five days a week from our modern San Francisco headquarters.About the RoleWe are seeking a Technology Operations Lead who will be responsible for ensuring the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work closely with the Head of IT to shift from reactive support to proactive, automated systems that preemptively address issues, striking a balance between speed, security, and an exceptional user experience for our technical teams driving the future of AI.Your role will be based in our San Francisco office, where you will collaborate closely with Security, Engineering, and People Operations teams.

About Scribd:At Scribd Inc. (pronounced “scribbed”), our mission is to ignite human curiosity. As part of our team, you will help craft a world rich with stories and knowledge, facilitate the exchange of ideas and information, and empower collective expertise through our innovative products: Everand, Scribd, Slideshare, and Fable.We cultivate a culture where our employees can express their true selves and take bold actions; where we engage in meaningful debates and commit to decisions, embracing the unpredictable twists of our journey. Every team member is empowered to take initiative while we remain focused on our customers.We believe in a balanced workplace structure that fuses individual flexibility with community connections. With our Scribd Flex program, employees can collaborate with their managers to select a work style that best fits their personal needs. A key element of Scribd Flex is our commitment to fostering intentional in-person interactions that enhance collaboration, build culture, and strengthen connections. Thus, occasional in-person attendance is required for all Scribd employees, irrespective of their work location.We are searching for new team members who embody “GRIT.” This concept represents the blend of passion and perseverance toward long-term objectives. At Scribd, we believe in the potential this can unlock, encouraging employees to embrace a GRIT-ty approach in their work. In practical terms, GRIT stands for setting and achieving Goals, delivering Results, contributing Innovative solutions, and positively influencing the Team through collaboration and a great attitude.Overview:We are on the lookout for an experienced Director of Customer Operations to spearhead both the strategic vision and the day-to-day management of this important function. The ideal candidate will translate company objectives into measurable operational outcomes while cultivating and developing high-performing teams. We seek a leader who perceives AI not merely as a tool for efficiency but as a transformative force in engaging with our community. This individual will guide the transition from traditional support models to an AI-first operation that not only expands our reach but also deepens the human connection with our audience.

Role overview Crusoe seeks a Director of Commercial Operations based in San Francisco, CA. This leadership role centers on shaping and carrying out strategies that drive the company’s commercial objectives. The position aims to refine operational processes, build stronger customer relationships, and support revenue growth across several channels. What you will do Lead strategic projects that contribute to commercial expansion Collaborate with teams throughout the organization to improve operations Identify and implement methods to boost customer engagement and satisfaction Work to meet revenue goals by refining processes and tactics Create solutions that support overall business goals Requirements Demonstrated experience in commercial strategy and operations Comfort working alongside cross-functional teams History of driving both revenue growth and process improvements

About SemgrepSemgrep is a pioneering force in code security, empowering developers to innovate seamlessly. Our platform enables teams to identify, flag, and rectify genuine security issues before deployment, utilizing adaptive security that evolves alongside development processes. Semgrep safeguards code in real time and provides essential guardrails, allowing developers to accelerate their workflow while maintaining security. Designed for creators and endorsed by security professionals, Semgrep integrates effortlessly into development environments, delivering solutions without disrupting productivity and offering security teams unparalleled visibility, control, and assurance. Our intelligent platform reduces false positives through AI that adapts to your context, prioritizing actionable vulnerabilities, as confirmed by 95% of security reviewers across over 6 million findings. Semgrep transforms the quest for zero false positives into reality, allowing AppSec teams to address 80% fewer false alerts across code and supply chain, significantly reducing backlog.Founded in San Francisco and supported by notable venture firms such as Menlo Ventures, Felicis Ventures, Lightspeed Venture Partners, Redpoint Ventures, and Sequoia Capital, Semgrep has been recognized by Gartner in Application Security Testing and is trusted by industry leaders, including Snowflake, Dropbox, and Figma. Discover more at semgrep.dev.About the RoleWe are seeking an innovative and proactive Director of Strategic Technology Partnerships to spearhead the development and implementation of our strategic alliances. This role demands a high-agency problem solver dedicated to eliminating obstacles, fostering relationships with key stakeholders at partner organizations, and aligning partner product and engineering teams with Semgrep's. The ideal candidate will also craft compelling joint value propositions and lead co-marketing initiatives. Some partnerships are established and require further enhancement and scale, while others are in the nascent stages.Location Expectations:This role is expected to be based in our San Francisco office.What You’ll DoCultivate and sustain executive, product, and technical connections with counterparts at partner companies; orchestrate cross-functional collaboration internally across Product, Sales, Marketing, and executive teams.Lead partnership development from initial agreement through integration and launch, ensuring strong collaboration between partner product and engineering teams and Semgrep's.Articulate the joint value proposition and solution narrative; collaboratively establish success metrics with partners and monitor and report on partnership health, achievements, and challenges to the staff team.Collaborate with Marketing on co-marketing initiatives and announcements; establish...

We are seeking an innovative and strategic Director of Finance Technology Systems to join our talented team at Klaviyo. This leadership role involves overseeing our financial technology systems, ensuring they align with our overall business objectives and drive efficiency across our finance operations. You will be responsible for implementing best practices in finance technology, managing system integrations, and collaborating with cross-functional teams to enhance our financial processes.As a key leader, you will drive the vision for finance technology, analyze trends, and leverage technology to improve decision-making. Join us to help shape the future of finance technology at Klaviyo!

We are seeking a visionary Director of Sales Technology Systems to join Klaviyo, a leading marketing automation platform. In this pivotal role, you will drive the strategic direction and operational excellence of our sales technology stack. You will collaborate closely with cross-functional teams to enhance our sales processes and ensure that our technology solutions effectively support our ambitious growth objectives.

Director of OperationsAfterQuery is seeking a dynamic Director of Operations to lead the delivery of high-quality human data to cutting-edge AI laboratories. In this pivotal role, you will design and implement the organizational framework necessary to scale our operations effectively, oversee internal teams, and manage projects involving potentially thousands of contractors. You will establish critical operational metrics and collaborate closely with engineering teams to optimize our data production engine, ensuring timely and efficient data delivery at AfterQuery. This is an impactful leadership position for an individual eager to strengthen the operational backbone of a rapidly expanding human data enterprise.Company OverviewAfterQuery operates at the forefront of artificial intelligence research, exploring the limits and potentials of AI through innovative datasets and experimentation. Our clientele consists of leading foundation model labs, positioning us to serve the most advanced AI development groups globally.Headquartered in San Francisco, CA, we have garnered support from prestigious investors such as Y Combinator and BoxGroup, alongside industry veterans from Lightspeed, Index Ventures, Google DeepMind, and Meta GenAI.Our founding team is composed of experts from renowned firms such as Jane Street, Meta, Citadel Securities, Google, Palantir, Goldman Sachs, Morgan Stanley, and Silver Lake.Why Join UsUnmatched Growth Potential: Our rapid expansion has led us to achieve millions in monthly revenue in less than a year. The foundation model labs are growing at an unprecedented pace, and we are at the epicenter of this transformation, providing the essential data and infrastructure to advance the frontier.Foundational Leadership Role: Take charge from day one and shape the future of the company.Competitive Compensation: Enjoy a competitive salary coupled with meaningful equity in a fast-scaling organization.Exceptional Team: Collaborate with a high-caliber founding team composed of talent that has transitioned from prestigious firms including Citadel Securities, Jane Street, Meta, Palantir, Goldman Sachs, and Morgan Stanley. Experience unparalleled exposure at the forefront of AI with the most talented group you’ve ever worked with.The RoleEstablish the operational foundation of a company collaborating with leading AI labs.Oversee a wide range of responsibilities encompassing human data delivery, people operations, management, and finance/legal.Engage in a mission-driven, agile culture that values curiosity, pragmatism, and excellence.Work directly with founders on strategic initiatives and resource management.ResponsibilitiesOrganizational leadership and development.Data management and operational oversight.Collaboration with cross-functional teams to optimize performance.Evaluation and enhancement of operational processes.