Engagement Lead

We are seeking a passionate and innovative Engagement Lead to join our dynamic team at casca in beautiful San Francisco. In this pivotal role, you will drive customer engagement strategies, enhance user experience, and foster community relationships. Your creativity and leadership will be crucial in promoting our brand and ensuring a memorable experience for…

Role overview The Engagement Management Lead at Scale AI takes responsibility for guiding client projects from initial kickoff through completion. Based in either San Francisco or New York, this role focuses on ensuring each engagement meets client expectations and company standards. Collaboration with internal teams is central, with a focus on delivering consistent, high-quality results that align with client objectives. What you will do Direct the execution of client projects, making sure teams deliver on time and according to agreed standards Develop and sustain strong working relationships with clients throughout each engagement Offer strategic guidance to help teams deliver projects smoothly and effectively Serve as a primary contact for both clients and internal groups, facilitating clear communication and problem-solving

Supported by prominent investors in Silicon Valley, Peregrine Technologies is dedicated to assisting public safety organizations, government entities at all levels, federal agencies, and private sector institutions tackle societal challenges with unparalleled efficiency and precision. Our cutting-edge AI-driven platform transforms isolated data into actionable intelligence, empowering organizations to make informed decisions that enhance outcomes across various sectors. Currently, Peregrine serves hundreds of clients across over 30 states and two countries, positively impacting more than 125 million individuals. As we venture into the enterprise sector and expand our global reach, our commitment to creating meaningful change intensifies.The Opportunity We are seeking a highly motivated Community Engagement Lead to spearhead our initiatives aimed at refining community interactions and propelling our success in the civic landscape. Our platform empowers state and local governments to resolve their most challenging data-oriented issues. With the adoption of our systems, decisions will be reflected in public hearings, council votes, and significant civic discussions. This position is vital to ensuring that Peregrine is perceived as prepared, credible, and trustworthy during these crucial moments. In this role, you will craft strategies, build relationships, and develop operational playbooks that facilitate community understanding of Peregrine’s contributions, address legitimate concerns, and prepare our governmental partners to navigate public processes effectively.

Binti is revolutionizing the way state and county government agencies operate, with a strong focus on enhancing social services. Our initial efforts in child welfare aim to ensure that every child has access to a safe, loving, and stable family environment. To date, we have successfully facilitated the approval of over 100,000 families for foster care and adoption, making a significant impact on more than 49% of the nation's child welfare system. Our mission extends beyond child welfare as we work to prevent family separation and maintain family unity, while also expanding our solutions across various sectors of social services.As a for-profit, mission-driven software company located in San Francisco, CA, Binti is backed by prominent investors such as Founders Fund, First Round Capital, and Kapor Capital. Our growing team of approximately 90 individuals is dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute their authentic selves. We envision a future where government is more effective in creating opportunities for individuals globally, and we seek passionate, empathetic, high-performing, and humble team members to embark on this transformative journey with us.Role OverviewIn the Project Management team at Binti, we oversee the comprehensive delivery of our software solutions in collaboration with public sector partners. Our goal is to aid agencies in successfully adopting Binti's innovative tools, thereby transforming their support for children and families. We work closely with child welfare leaders, frontline staff, and diverse internal teams to convert complex, often ambiguous objectives into well-implemented solutions that yield positive outcomes for families.As the Enterprise Engagement Lead, you will spearhead our most strategic and impactful enterprise launches, bringing technical expertise, critical thinking, and a deep commitment to our mission during every phase of implementation. You will collaborate extensively with cross-functional leaders, including Binti's executive team, to identify and drive key initiatives that enhance our implementation practices. This position offers a unique opportunity to influence Binti's growth trajectory, contributing innovative ideas and structure to one of the most vital aspects of our operations.Your ResponsibilitiesLead the complete execution of large-scale government implementations, including strategy development, planning, stakeholder engagement, technical and programmatic execution, risk management, and post-launch support.

About HandshakeHandshake serves as the premier career network tailored for the AI-driven economy. With an impressive reach of 20 million knowledge workers, partnerships with 1,600 educational institutions, and 1 million employers—including every Fortune 50 company—Handshake facilitates career discovery, hiring, and professional development. Our platform supports a wide range of career opportunities, from freelance AI training roles to internships and full-time positions. This unique offering has fueled our exceptional growth, with a projection to triple our ARR by 2025.Why join Handshake now:Influence the evolution of careers in the AI economy on a global scale, creating tangible impact for your community and beyond.Collaborate directly with leading AI labs, Fortune 500 companies, and the world's foremost educational institutions.Join a team comprising leaders from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, enhancing our mission to reshape the job market.Contribute to a rapidly growing enterprise with projected revenues in the billions.About the RoleAs the Engagement Management Lead at Handshake AI, you will take charge of our most vital customer relationships within Frontier AI labs, guiding them from initial scoping through to production deployment, expansion, and renewal phases. You will be the primary contact for these customers, navigating high-stakes situations as well as daily operational decisions with ease, even in environments characterized by high expectations, visibility, and pressure.Your role will bridge the gap between customers, operations, product, and engineering, transforming complex, high-stakes challenges into well-defined programs, making rapid trade-offs, and coordinating cross-functional teams to achieve significant results while nurturing exceptional, executive-level relationships.Your responsibilities will include:Managing a high-impact portfolio for Handshake AI, leading strategic implementations for flagship accounts from initial scope through to successful go-live.Overseeing the complete engagement lifecycle (onboarding, delivery, quarterly business reviews, expansions, renewals) as the single-threaded owner of value for a portfolio of strategic, often multi-million dollar customers.Converting evolving customer objectives into precise programs and requirements, advocating for necessary adjustments, and influencing product, operations, and roadmap decisions.Establishing and reporting on success metrics (business KPIs, SLAs, etc.) to ensure alignment with business goals.

Shift Time: Mon-Fri, 12pm-8pmAbout Us:At DataStealth, we are pioneers in data security, offering a unified data security platform (DSP) that identifies, classifies, and safeguards sensitive information across diverse environments—be it on-premise, legacy cloud, or modern cloud solutions. Our innovative approach ensures that businesses can operate securely without the need for complicated integrations or alterations to their existing applications. Through the seamless application of advanced data protection strategies, such as tokenization, we guarantee that even in the event of a security breach, sensitive data remains inaccessible to unauthorized users.Having been recognized for five consecutive years as a Great Place to Work, we stand as one of the fastest-growing cybersecurity software firms globally. Our talented team excels in delivering patented technology that empowers our large enterprise clientele to tackle intricate data security challenges with transformative solutions.Your Role:As a Level 3 Technical Engagement Lead, you embody the perfect blend of technical expertise and interpersonal skills. You are not merely a ticket closer; you are the architect of the customer experience. Your understanding of enterprise-level security complexities allows you to communicate clearly with non-technical stakeholders. Whether managing critical incidents or deploying essential security patches, you remain composed and focused. You take pride in being the essential link between cutting-edge technology and the users who depend on it.

Role Overview Metaview is hiring a Director of Engagement in San Francisco. This leadership role focuses on strengthening customer relationships and shaping how clients interact with the company. The Director will guide engagement strategy and work to build lasting connections that support business growth. What You Will Do Develop and implement strategies to improve customer engagement Work closely with clients to understand their needs and ensure positive experiences Lead initiatives that support long-term partnerships Collaborate across teams to align engagement efforts with business goals Who We’re Looking For Experience in a leadership role focused on customer engagement or relationship management Creative approach to solving problems and designing engagement strategies Strong communication skills and ability to connect with clients Based in or willing to relocate to San Francisco

Role overview Shakudo is seeking a Senior Engagement Manager based in San Francisco. This position centers on leading client initiatives, guiding projects, and deepening long-term relationships. Working closely with cross-functional teams, the Senior Engagement Manager ensures clients gain value from Shakudo’s solutions and enjoy a positive experience throughout their engagement. What you will do Lead client-facing projects from kickoff through completion, ensuring deliverables meet expectations Work with internal teams to align on client needs and strategic goals Act as the primary point of contact for key clients, building trust and understanding their objectives Guide teams through complex challenges to reach successful outcomes Contribute to process improvements that strengthen client engagement Requirements Demonstrated leadership skills and experience managing client relationships Ability to collaborate across departments and communicate effectively Background in handling complex projects and delivering results Comfort working in a collaborative and innovative environment Location This role is based in San Francisco.

Join dev2 as an Engagement Manager, where you will play a critical role in driving client relationships and project success. In this fully remote position, you will collaborate with cross-functional teams to deliver exceptional results and foster long-lasting partnerships.

As the EMEA Onboarding Lead at Cloudflare, you will take the helm in orchestrating our onboarding processes across the EMEA region. Your role will be pivotal in ensuring clients experience a seamless and impactful transition to our services. You will collaborate with cross-functional teams to refine onboarding strategies that enhance customer satisfaction and drive engagement.

As an Engagement Manager at airops, you will play a pivotal role in driving customer success and ensuring that our clients achieve their desired outcomes. You will lead customer engagements, fostering strong relationships with clients and leveraging your expertise to deliver exceptional service. This role requires a blend of strategic thinking, project management, and excellent communication skills.

About Vapi:At Vapi, we are pioneering the transition to voice as the primary interface for human interaction.Our platform stands out as the most customizable solution for deploying voice agents.In just two years, we have expanded to over 600,000 developers, welcoming more than 2,000 new members daily.Experience Vapi by engaging with our platform today.Why We Are Expanding Our Team:As Vapi experiences rapid growth, we are integrating pre-sales and post-sales into a singular Customer Engagement Organization.We are seeking a visionary leader to oversee the entire customer lifecycle, from initial engagement to long-term growth.This role is crucial in transforming customer engagement into a key growth driver by enhancing usage, retention, and broad organizational adoption.You will manage a diverse team composed of Agent Strategists, Agent Engineers, and Customer Support specialists.Your Responsibilities:30 Days:Review enterprise accounts and assess their health using existing scorecards.Gain in-depth knowledge of the Vapi platform, including latency, multi-assistant squads, and command-line interface.Collaborate with Sales leadership to refine go-to-market strategies and identify immediate expansion opportunities.Recognize at-risk accounts and apply effective retention tactics.60 Days:Implement a cohesive engagement strategy that integrates both inbound and outbound efforts.Lead technical and strategic teams to align customer objectives with successful production deployments.Enhance post-sale support through engineering-driven problem-solving.Ensure comprehensive lifecycle ownership from pre-sale to expansion.90 Days:Establish a data-driven Net Revenue Retention (NRR) framework.Develop structures that deliver 10x customer value and encourage enterprise-wide adoption.Convert insights from the field into actionable inputs for the product roadmap.Position Customer Engagement as a vital contributor to revenue growth.Who You Are:Dynamic and data-driven leader with a passion for customer engagement.Proven experience in managing diverse teams and driving impactful strategies.Exceptional communication and interpersonal skills.

Role overview The Engagement Manager at Scale AI leads AI projects from start to finish. The position centers on maintaining strong client connections, ensuring projects run smoothly, and confirming that final deliverables meet agreed expectations. What you will do Build and manage relationships with clients, understanding their goals and responding to concerns as they arise Oversee project execution, track progress against milestones, and ensure deliverables are completed to a high standard Coordinate with cross-functional teams to organize resources and keep everyone aligned on project requirements Location This role is based in San Francisco, CA or New York, NY.

Join Metaview, an innovative AI-driven recruitment company, where we are revolutionizing the hiring process. Our AI agents empower leading companies to streamline their recruitment efforts with unprecedented speed and accuracy. We take pride in automating repetitive tasks while enhancing human capabilities for clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by industry veterans Siadhal and Shahriar, who have gained invaluable experience from their time at Uber and Palantir, we have successfully raised over $50 million from top-tier investors, with Google Ventures leading our Series B funding round. With a remarkable 5x year-over-year growth and a loyal customer base, our achievements have been featured in prestigious publications including Fortune, Forbes, TechCrunch, and The Times.This is just the beginning: We are at the forefront of redefining work processes with AI, and the most significant challenges are still ahead. We are in search of exceptional individuals eager to take on the most rewarding work of their careers.Our Work CultureAt Metaview, we operate with a core principle of velocity. This translates into our commitment to:Enhancing everything we do to accelerate learning.Producing genuinely great work.Fostering open, direct communication with complete context.All while maintaining our esteemed reputation for craftsmanship and quality.The RoleAs we lead the development of a new product category, we’ve successfully onboarded thousands of businesses and tens of thousands of users. With our ongoing rapid expansion, we seek an Engagement Associate to assist our clients in transforming their hiring workflows using AI, fostering adoption, retention, and long-term impact.You will be instrumental in guiding SMB and mid-market clients through effective change management, facilitating large-scale AI adoption, and uncovering insights that refine our product and market strategies.Key Responsibilities:Expert Onboarding: Provide impactful onboarding experiences for new SMB and mid-market clients, ensuring a seamless transition and quick realization of value.Product Adoption Advocacy: Leverage data to proactively engage customers, helping them unlock essential features.Account Health Management: Monitor usage metrics to identify potential risks and maintain customer satisfaction.

Are you an experienced marketing professional with a passion for driving customer engagement and retention? Plaud is seeking a Lifecycle Marketing Lead to join our innovative team in San Francisco. In this pivotal role, you will be responsible for developing and executing comprehensive lifecycle marketing strategies that enhance customer experiences and maximize retention.You will collaborate closely with cross-functional teams to design targeted campaigns, leverage data analytics, and optimize customer journeys. Your expertise in customer segmentation and personalization will be crucial as we strive to create meaningful interactions at every touchpoint.

Join Hive as an Engagement Manager to lead the successful execution of innovative AI-driven projects. Collaborate with executive stakeholders and delivery teams to manage multiple client initiatives, ensuring seamless project cycles. You will enhance key processes, implement structured systems, and develop productivity metrics while fostering a passion for AI and startups. Your proven leadership skills and generalist expertise will be essential in driving our mission to integrate AI into businesses worldwide.

As an Engagement Manager II at Braze, you will play a pivotal role in driving customer engagement strategies and ensuring the successful implementation of our solutions. You will collaborate closely with clients to understand their needs and deliver exceptional results.

Join Anthropic as a Community Marketing Lead to shape and enhance our community engagement strategies. This pivotal role will allow you to cultivate relationships with users and influencers, create compelling content, and drive initiatives that resonate with our audience. You will collaborate closely with cross-functional teams to ensure our marketing efforts align with our core values and mission.

Movement Labs stands at the forefront of progressive innovation as an incubator and consulting firm dedicated to leveraging technology, data, and experimental methodologies to combat fascism and empower progressive movements. Our mission is to provide vital support to progressive causes by defeating MAGA extremists through consistent, research-driven initiatives. By collaborating with advocacy groups, grassroots organizers, and electoral campaigns, we develop cutting-edge strategies that not only win elections but also create lasting shifts in power dynamics.As the research and development hub for the progressive movement, we have conducted over 100 randomized control trials (RCTs) focused on voter behavior, enhancing the effectiveness of countless organizations in their missions. Our dynamic environment demands adaptability, resilience, and a proactive approach, making it essential for our team members to thrive in fast-paced settings.The RoleWe are excited to welcome a Principal Engagement Manager to our team. This pivotal role is responsible for driving fundraising outcomes by expertly managing donor outreach initiatives, fostering donor relationships, and ensuring seamless execution throughout our development pipeline.As a key player in our fundraising efforts, you will work closely with the Director of Development and senior staff to prioritize donor engagement, outline strategic steps, and facilitate the progression of donors from initial cultivation through solicitation to ongoing stewardship.This position requires a high degree of ownership, strong judgment, organizational skills, and the ability to effectively communicate with senior stakeholders. The ideal candidate will not only track activities but also actively propel progress and influence decision-making to help the team achieve ambitious revenue targets.This role is fully remote.

Join Chime as a Scholar Engagement Associate and play a pivotal role in enhancing the academic journey of students. In this dynamic position, you will be responsible for connecting with scholars, facilitating resources, and fostering a supportive environment that encourages educational success.We are looking for an enthusiastic individual who is passionate about education and community engagement. Your efforts will contribute to building a brighter future for students and ensuring they have the support they need to thrive.