Engagement Manager at Legora | San Francisco

Legora works with legal professionals to improve how legal work gets done. The team includes lawyers in the development process so that technology meets real-world demands. Legora’s AI-powered workspace supports legal experts by streamlining document analysis, building intelligent workflows, and helping firms discover new ways to approach complex matters. Tr…

As an Engagement Manager II at Braze, you will play a pivotal role in driving customer engagement strategies and ensuring the successful implementation of our solutions. You will collaborate closely with clients to understand their needs and deliver exceptional results.

About Us:LangChain is revolutionizing the deployment of intelligent agents in the real world. Our mission is to empower developers to transition from experimental prototypes to robust, production-ready AI agents that drive results. Initially renowned for our open-source tools, we have evolved into a comprehensive platform that facilitates the construction, assessment, deployment, and management of AI agents at scale.Our suite of products, including LangChain, LangGraph, LangSmith, and Agent Builder, is trusted by innovators across various sectors, including startups and Fortune 500 companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, and many others. With a significant $125M Series B funding round led by IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are poised for rapid growth and are dedicated to creating an environment where every team member can make a significant impact on our products and culture.About the Team:The Professional Services team serves as the essential link between LangChain's innovative technology and our enterprise clientele. We collaborate with leading global companies to transition their AI initiatives from pilot programs to full-scale production, crafting tailored solutions, expediting time-to-value, and maximizing the potential of LangChain, LangGraph, and LangSmith. Our work is characterized by a blend of deep technical expertise and strong customer partnerships, reflecting our commitment to achieving exceptional outcomes for our clients.About the Role:We are in search of an Engagement Manager to join our Professional Services team. In this role, you will oversee multiple concurrent technical projects, ensuring the successful execution of Professional Services initiatives for our enterprise customers. As the primary contact for clients, you will coordinate cross-functional teams to ensure superior results.This position offers a unique opportunity to influence customer success directly, refine processes and methodologies, and engage with state-of-the-art AI technology. Join our collaborative team, where a strong engineering culture thrives.Location: This position is available in either our San Francisco or New York office. Employees within commuting distance are expected to work from the office five days a week. Candidates living further away (e.g., over one hour each way) may qualify for hybrid work arrangements based on their location and the role's requirements. We welcome remote candidates from within the United States.

Join Our Team as an Engagement ManagerAt Mercor, we are pioneering the convergence of labor markets and artificial intelligence research. Collaborating with top AI laboratories and enterprises, we provide the crucial human intelligence necessary for AI development.With a vast talent network, we train cutting-edge AI models akin to how educators nurture students, sharing invaluable knowledge, experiences, and context that cannot be encoded. Currently, our network comprises over 30,000 experts who collectively earn more than $2 million daily.We are redefining a new category of work where expertise fuels AI progress. To achieve this, we need a driven, fast-paced, and dedicated team. You will collaborate with researchers, operators, and AI companies that are at the forefront of transforming societal systems.Mercor is a successful Series C company with a valuation of $10 billion, and we operate in-person five days a week from our new headquarters in San Francisco.Your Role and ResponsibilitiesAs an Engagement Manager, you will be responsible for nurturing and expanding key customer relationships across application-layer companies, research labs, and enterprise clients. You will act as the primary contact from evaluation through delivery, working closely with technical and business stakeholders to facilitate training and deployment, troubleshoot issues, and ensure an exceptional customer experience.This position requires collaboration across product, operations, and engineering teams to effectively manage timelines, support execution, and extract insights that propel account growth. You will also play a vital role in driving revenue expansion by leading commercial processes for both new and existing customers and assisting leadership in identifying and overcoming growth obstacles in a rapidly evolving AI landscape.

Join HumanSignal, where we're pioneering the future of AI through high-quality data.At HumanSignal, our innovative platform is at the forefront of data creation, curation, and evaluation, essential for fine-tuning AI models and validating agent behaviors. Our tools empower leading AI teams to achieve results grounded in real-world signals.Our flagship open-source product, Label Studio, has established itself as the standard for data labeling and evaluation across various modalities, including text, images, and time series. With over 250,000 users and hundreds of millions of labeled samples, it stands as the most widely adopted OSS solution for AI development.Label Studio Enterprise enhances this success with essential features for security, collaboration, and scalability, catering to critical AI pipelines from model training datasets to continuous feedback loops. As AI technology advances, we're committed to supporting teams in building smarter, more accurate systems.As a Customer Engagement Manager, you will play a pivotal role in ensuring that our expanding customer base becomes enthusiastic, lifelong partners. You will be responsible for cultivating strong customer relationships, driving revenue, meeting SLAs, and upholding the high-quality standards necessary for groundbreaking AI applications. Collaborating closely with HumanSignal’s enterprise clients and frontier labs, you will manage end-to-end engagements, oversee account execution, and work cross-functionally to deliver our Label Studio platform and Data Creation Laboratory services consistently and punctually, fostering account growth.Acting as the primary liaison between HumanSignal and our clients, you will advocate for data leaders and engineering/operations teams striving to push the boundaries of AI capabilities. Your enthusiasm for purpose-driven, human-created data will be key in unlocking novel AI functionalities. You aim for repeatable and scalable solutions that ensure we consistently deliver excellence. Your proven track record of customer management will be invaluable in this role.

At Metaview, we are pioneering the future of recruitment through our innovative AI solutions. Our AI agents empower leading organizations to hire with unprecedented speed and accuracy. We alleviate the burdens of traditional hiring processes, enhancing human capabilities for esteemed clients such as Brex, Affirm, Deel, ElevenLabs, and Airtable.Founded by Siadhal and Shahriar, whose experiences at Uber and Palantir shaped our vision, Metaview has successfully raised over $50 million from premier investors, including a recent Series B led by Google Ventures. With a remarkable 5x year-on-year growth, we are celebrated by our clients and featured in prestigious publications like Fortune, Forbes, TechCrunch, and The Times.We are on the brink of a transformative era; now is the time to revolutionize work processes with AI at the forefront. We seek passionate individuals ready to tackle the most challenging and rewarding work of their careers.Our Work CultureOur operations revolve around a singular guiding principle: velocity. This translates into practices where we:Enhance every action to accelerate our learning.Commit to delivering truly great work.Engage in transparent, direct communication with thorough context.Uphold our hard-earned reputation for excellence in craft and quality.The PositionAs an Engagement Manager, you will collaborate with visionary clients to redefine their hiring strategies. This role transcends traditional customer support; it’s about forming strategic partnerships. You will facilitate the integration of AI into hiring processes, driving significant outcomes and enduring value.In this dynamic role, you will act as a vital link among Customers, Product, and Sales teams—helping executives rethink their workflows, guiding operators in daily AI integration, and equipping our internal teams with profound customer insights.Key Responsibilities:Establish trusted, strategic relationships with key stakeholders—from recruiters to C-level executives—to enhance business results through AI.Support organizations in navigating change management, onboarding, and the expansion of AI-driven workflows across various teams.Maximize revenue by boosting retention and uncovering growth opportunities, ensuring that customers derive long-term value from our solutions.

What We Are Creating:At medraai, we are diligently developing the foundational aspects of our Physical AI Scientist platform, which includes: Advanced Physical AI capable of operating scientific instruments with precision akin to human dexterity. Intelligent Scientific AI that autonomously analyzes results, strategizes next steps, and effectively closes the loop.This is a bold and ambitious goal, but we are confident that a team of driven individuals with a strong sense of ownership can achieve remarkable outcomes.The Team:Our team is composed of passionate and mission-focused engineers from esteemed companies including Tesla, Amazon, SpaceX, and Neuralink. We thrive on collaboration and enjoy fast-paced work, whether in product development or team-building activities like skiing and go-karting!Our discussions often revolve around engineering and robotics, along with other interests such as race cars and culinary arts. We enjoy learning and sharing new insights with one another.We value direct communication and are not afraid of engaging in intense discussions regarding design choices. When conflicts arise, we prioritize quick and empathetic resolutions.In This Role, You Will:Manage the customer relationship from pre-sale through post-sale, deployment, and subsequent expansion.Collaborate closely with customer teams to identify key challenges, comprehend scientific workflows, and pinpoint essential requirements.Translate business goals into a clear deployment roadmap for our customers, outlining milestones, dependencies, and success metrics.Navigate between high-level strategic planning and detailed execution to ensure alignment of daily engineering activities with overarching objectives while proactively identifying potential obstacles.Demonstrate extreme ownership and set a pace that drives the team to deliver on time.Design, monitor, and enhance customer success metrics to substantiate the business case.Cultivate strong relationships with executive sponsors and serve as a strategic partner in their science and AI initiatives.Create scalable playbooks for customer engagement and incorporate feedback into product development processes.We Would Love to Talk to You If You Have:A technical background in Bioengineering, Biological Engineering, Chemical Engineering, Computational Biology, Biological Sciences, or a related field.

About HandshakeHandshake serves as the premier career network tailored for the AI-driven economy. With an impressive reach of 20 million knowledge workers, partnerships with 1,600 educational institutions, and 1 million employers—including every Fortune 50 company—Handshake facilitates career discovery, hiring, and professional development. Our platform supports a wide range of career opportunities, from freelance AI training roles to internships and full-time positions. This unique offering has fueled our exceptional growth, with a projection to triple our ARR by 2025.Why join Handshake now:Influence the evolution of careers in the AI economy on a global scale, creating tangible impact for your community and beyond.Collaborate directly with leading AI labs, Fortune 500 companies, and the world's foremost educational institutions.Join a team comprising leaders from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, enhancing our mission to reshape the job market.Contribute to a rapidly growing enterprise with projected revenues in the billions.About the RoleAs the Engagement Management Lead at Handshake AI, you will take charge of our most vital customer relationships within Frontier AI labs, guiding them from initial scoping through to production deployment, expansion, and renewal phases. You will be the primary contact for these customers, navigating high-stakes situations as well as daily operational decisions with ease, even in environments characterized by high expectations, visibility, and pressure.Your role will bridge the gap between customers, operations, product, and engineering, transforming complex, high-stakes challenges into well-defined programs, making rapid trade-offs, and coordinating cross-functional teams to achieve significant results while nurturing exceptional, executive-level relationships.Your responsibilities will include:Managing a high-impact portfolio for Handshake AI, leading strategic implementations for flagship accounts from initial scope through to successful go-live.Overseeing the complete engagement lifecycle (onboarding, delivery, quarterly business reviews, expansions, renewals) as the single-threaded owner of value for a portfolio of strategic, often multi-million dollar customers.Converting evolving customer objectives into precise programs and requirements, advocating for necessary adjustments, and influencing product, operations, and roadmap decisions.Establishing and reporting on success metrics (business KPIs, SLAs, etc.) to ensure alignment with business goals.

About the RoleJoin the User Operations team as a Product Engagement Specialist, where you will facilitate seamless and successful product launches. This role requires you to work closely with both internal support teams and external partners, ensuring readiness and coordination throughout the entire launch process. You will develop and implement scalable systems designed to enhance efficiency, focusing on sustainable solutions over brute force approaches.This position is located in San Francisco, CA (hybrid model: 3 days in office) and includes relocation assistance.Key Responsibilities:Oversee product launch initiatives, ensuring effective execution and preparation across all teams.Create systems that allow for scalable launches and feedback, including automation, playbooks, and dashboards, to enhance long-term impact.Prototype and apply automation tools to streamline launch and feedback processes.Establish feedback mechanisms to gather insights from support channels, categorize them, and convey findings to Product and Engineering teams.Proactively identify risks associated with launches and devise mitigation strategies to maintain customer satisfaction and service quality.Collaborate with diverse departments such as Product, Engineering, Marketing, and Legal to align on objectives and readiness metrics.Monitor and report on the effectiveness of readiness and feedback systems, highlighting trends and actionable recommendations.Ideal Candidate Profile:Experience in coordinating product launches and operational initiatives, particularly in relation to customer support and external partnerships.Demonstrated ability to develop tools or automations that significantly reduce manual labor and can be scaled across teams.Proficient in data and technology, comfortable with prototyping and using new tools.Strong advocate for customer needs, capable of articulating user challenges into clear, actionable problem statements for engineering teams.Highly organized with the ability to manage multiple priorities and perform well in a fast-paced environment.

Customer Engagement SpecialistSan Francisco, CAAbout YouAre you a problem solver who thrives on creating innovative solutions? When a new idea captivates you, your enthusiasm drives you to dive deep and learn rapidly. You harness your knowledge to tackle challenges head-on, guiding projects to success while building strong relationships along the way. You’re energized by collaboration and helping others navigate complex issues together. You understand that rapid iteration and immediate feedback from customers are crucial for developing groundbreaking software. If you're ready to embrace your next adventure as an early riser, we want to hear from you!About UsAt Levelpath, we are revolutionizing procurement through our modern AI platform designed for global enterprises. Founded in 2022, our mission is to transform procurement into a delightful experience. With an intuitive interface, Levelpath enhances agility in procurement processes, delivering significant savings in weeks, while providing clarity, control, and intelligence for all stakeholders involved. Our AI technology offers contextually relevant insights that uncover valuable opportunities and significantly boost efficiency. Trusted by leading global brands, Levelpath is dedicated to transforming business outcomes and maximizing value from supplier relationships.Join Our Team!We are seeking a Customer Engagement Specialist to join our dynamic team. Reporting to the Product department, you will play a pivotal role in fostering robust relationships with our customers and advocating for their needs to enhance our platform continuously. Our goal is to establish a world-class support team that is obsessed with customer satisfaction and adept at guiding clients back on track when challenges arise. This is an exciting opportunity to create a meaningful impact while collaborating with a passionate leadership team committed to making a difference in the procurement landscape.This position is based in downtown San Francisco, in an office conveniently located near public transportation. While we operate like a startup, we offer a range of standard benefits typically found in mature organizations, including transportation assistance and a 401k plan. Join us and be part of a vibrant team at Levelpath!

Role overview Shakudo is seeking a Senior Engagement Manager based in San Francisco. This position centers on leading client initiatives, guiding projects, and deepening long-term relationships. Working closely with cross-functional teams, the Senior Engagement Manager ensures clients gain value from Shakudo’s solutions and enjoy a positive experience throughout their engagement. What you will do Lead client-facing projects from kickoff through completion, ensuring deliverables meet expectations Work with internal teams to align on client needs and strategic goals Act as the primary point of contact for key clients, building trust and understanding their objectives Guide teams through complex challenges to reach successful outcomes Contribute to process improvements that strengthen client engagement Requirements Demonstrated leadership skills and experience managing client relationships Ability to collaborate across departments and communicate effectively Background in handling complex projects and delivering results Comfort working in a collaborative and innovative environment Location This role is based in San Francisco.

Role overview The City and County of San Francisco seeks a Manager III to lead important initiatives that shape local services. This leadership role includes supervising staff, managing projects, and helping deliver essential services for San Francisco residents. Key responsibilities Lead and support a team handling critical projects Oversee all phases of project planning and execution Work to maintain high standards of quality and reliability in services Requirements Strong problem-solving skills Proven success in management positions Experience guiding teams and achieving results

Role overview The Engagement Manager at Scale AI leads AI projects from start to finish. The position centers on maintaining strong client connections, ensuring projects run smoothly, and confirming that final deliverables meet agreed expectations. What you will do Build and manage relationships with clients, understanding their goals and responding to concerns as they arise Oversee project execution, track progress against milestones, and ensure deliverables are completed to a high standard Coordinate with cross-functional teams to organize resources and keep everyone aligned on project requirements Location This role is based in San Francisco, CA or New York, NY.

About UsAt thesirius, we are a rapidly expanding company backed by a16z Speedrun, dedicated to driving the success of premier consumer brands like Higgsfield and Promova. Our innovative team thrives at the intersection of technology and business, and we invite passionate professionals to join us in our growth journey.Position OverviewThe Customer Success Manager will be instrumental in ensuring our clients achieve their desired outcomes and maintain high satisfaction levels. As a trusted partner, you will enhance customer engagement, drive product adoption, and improve retention rates. Collaborating closely with our product, sales, and executive teams, you will significantly influence the customer experience and contribute to the product development process.Key ResponsibilitiesAct as the primary liaison for assigned customers, cultivating strong, enduring relationships.Facilitate the onboarding of new clients, offering customized support for a seamless implementation process.Proactively engage clients to enhance product adoption and maximize value realization.Track client health metrics, identify opportunities for account expansion, and address potential challenges.Collaborate with sales and product teams to communicate customer feedback and advocate for client needs.Conduct regular business reviews and nurture executive-level relationships within client organizations.Assist clients in meeting their objectives and proactively address challenges in a dynamic environment.Represent thesirius at industry events, showcasing our dedication to customer success.

Mercer Advisors has served families for over four decades, focusing on helping clients manage and simplify their financial lives. The firm brings together financial planning, investment management, tax, estate, and insurance services, all coordinated by a single team. Mercer Advisors currently works with more than 31,300 families in over 90 cities across the United States. The company operates as an independent fiduciary, which means every decision is made in the best interest of clients. Mercer Advisors has been recognized by Barron’s as the top Registered Investment Advisor (RIA) firm in the country for firms with assets up to $70 billion. This ranking considered factors such as firm size, growth, service quality, technology, and succession planning. More information about the ranking criteria is available here. Work environment Mercer Advisors stands out in the financial sector for its commitment to diversity. Half of the workforce and client-facing teams are women. The company has no formal headquarters and offers flexible work arrangements, attracting talent from across the country. Mission Team members at Mercer Advisors contribute to a mission that supports the financial well-being of families nationwide.

The City and County of San Francisco is hiring a Storekeeper to help manage inventory and support daily operations at its facilities. This position is based in San Francisco. Role overview The Storekeeper monitors stock levels, prepares orders, and keeps detailed records of goods received and distributed. Accuracy and attention to detail are essential for maintaining smooth supply operations across departments. Key responsibilities Track inventory and monitor stock levels Prepare and process orders for supplies and materials Maintain accurate records of items received and distributed Location This role is located in San Francisco and supports the City and County’s facilities.

As an Engagement Manager II at Braze, you will play a pivotal role in driving customer success by managing relationships with key clients. You will leverage your expertise to ensure our clients maximize the value of our solutions, guiding them through implementation and optimization processes. Your strong communication skills and analytical mindset will enable you to identify opportunities for growth and improvement, fostering long-lasting partnerships.

Join Hive as an Engagement Manager to lead the successful execution of innovative AI-driven projects. Collaborate with executive stakeholders and delivery teams to manage multiple client initiatives, ensuring seamless project cycles. You will enhance key processes, implement structured systems, and develop productivity metrics while fostering a passion for AI and startups. Your proven leadership skills and generalist expertise will be essential in driving our mission to integrate AI into businesses worldwide.

About the RoleJoin Campfire as a Customer Success Lead, where you will play a pivotal role in ensuring the strategic success of our most complex and high-impact clients. In this dynamic position, you will not only manage key accounts but also mentor and guide a team of Customer Success Managers as we shape our Customer Success strategy.You will act as a vital link between our customers, Product, and Engineering teams, ensuring that our clients derive significant value from Campfire, maintain a strong engagement with the platform, and broaden their utilization of our offerings.Key ResponsibilitiesLeadership & Team DevelopmentMentor, coach, and empower Customer Success Managers to achieve outstanding customer outcomes.Establish standards, best practices, and playbooks for onboarding processes, ongoing success metrics, quarterly business reviews, and renewals.Collaborate with leadership to develop team strategies, capacity planning, and customer segmentation models.Analyze account health, renewal forecasts, and risk management with the team.Customer Ownership & RetentionCultivate strong executive relationships with CFOs, Controllers, and Finance leaders.Drive adoption, engagement, retention, and overall success across designated accounts.Facilitate quarterly business reviews, success planning, and renewal strategies for high-value clients.Proactively identify and address churn risks.Growth & ExpansionSpot and pursue expansion opportunities including new modules, seats, geographical areas, entities, and use cases.Collaborate with Sales to identify and close upsell and cross-sell opportunities.Influence account strategies to maximize customer lifetime value.Product Adoption & EnablementEnsure clients are consistently optimizing their workflows using Campfire.Lead enablement sessions, best-practice reviews, and executive presentations.Implement major product updates and encourage adoption of new features.Cross-Functional LeadershipFoster collaboration across various departments to ensure seamless communication and alignment in achieving customer success.

Role Overview Metaview is hiring a Director of Engagement in San Francisco. This leadership role focuses on strengthening customer relationships and shaping how clients interact with the company. The Director will guide engagement strategy and work to build lasting connections that support business growth. What You Will Do Develop and implement strategies to improve customer engagement Work closely with clients to understand their needs and ensure positive experiences Lead initiatives that support long-term partnerships Collaborate across teams to align engagement efforts with business goals Who We’re Looking For Experience in a leadership role focused on customer engagement or relationship management Creative approach to solving problems and designing engagement strategies Strong communication skills and ability to connect with clients Based in or willing to relocate to San Francisco