Engineering Manager - Incident Response

Join Mapbox as an Engineering Manager for the Incident Response team, where you will lead critical initiatives to ensure seamless operation and resolution of incidents. In this strategic role, you will oversee a team of dedicated engineers, fostering a culture of collaboration and continuous improvement while managing the response to incidents effectively.

Founded in 2007, Airbnb has transformed hospitality by connecting over 5 million hosts with more than 2 billion guests worldwide. Our platform offers unique stays and experiences that foster authentic connections within communities.Join Our Community:The Threat Detection and Response (TDR) team at Airbnb is dedicated to enhancing security through automation and effective incident management. Our frontline team is responsible for the detection, investigation, and response to security threats.We are in search of an Engineering Manager to lead our Investigations & Incident Response team within our well-established TDR organization. This pivotal role merges incident response leadership with strategic oversight and engineering scalability.Your Impact:Develop and implement innovative strategies for detecting, containing, and mitigating security threats, advancing our incident response capabilities.Oversee all aspects of incident response and investigation, ensuring effective management from identification through recovery.Influence team operations, enhancing our response models, guiding incident execution, and driving automation and engineering solutions.Define the vision for a modern incident response function, ensuring investigations lead to significant enhancements in our security posture.Evaluate current capabilities, mapping out improvements across personnel, processes, and technology for global response effectiveness.Expand the function through automation, improved tooling, and optimized workflows to address repeatable challenges systematically.Act as a key liaison to senior leadership, articulating incident trends, risks, and strategic initiatives, while collaborating across the organization to translate incident insights into lasting security enhancements.Your Daily Responsibilities:Lead and mentor a diverse team of approximately 5 senior engineers.

As an Incident Manager in the Detection & Response team, you will play a pivotal role in safeguarding our systems and data. You will be responsible for leading incident response efforts, coordinating with various teams to ensure rapid resolution of incidents, and enhancing our incident management processes. This position requires a keen understanding of security vulnerabilities and incident management best practices.

This position is open to remote candidates across the U.S., with a preference for those located in the San Francisco/Bay Area or Seattle/Bellevue. U.S. citizenship is required.Databricks is on the lookout for a highly skilled and strategic Senior Staff Security Engineer specializing in Incident Response to bolster our Incident Response team. In this critical role, you will make decisions that will significantly influence the long-term success of Databricks' security framework, crafting solutions that pave the way for future opportunities even when paths are unclear. Your contributions will be vital in shaping a multi-year technology strategy for key sectors of our business, involving multiple systems and teams, and consistently delivering large-scale projects aligned with corporate objectives.The Incident Response team is dedicated to swiftly, effectively, and uniformly addressing security threats, incidents, and investigations to safeguard our customers, employees, and enterprise data. Utilizing Databricks' own platform for near-real-time log analytics, alerting, and forensics, we embody a philosophy of "Security for Databricks on Databricks." As a Senior Staff Security Engineer, you will tackle the most challenging Security Incident Response Team (SIRT) tasks, navigate complex, ambiguous problems, and enhance the organization’s efficiency through systems enablement, tool creation, or policy innovation.Your Impact:Strategic Direction & Technical Vision: Influence the organization's roadmap and lead discussions on vital technology domains, fostering adoption and contributing decisions with long-term implications for Databricks' success.Incident Leadership & Crisis Management: Spearhead intricate investigations and impact assessments, executing crisis management through the Incident Management System (IMS). Collaborate with various stakeholders and convey findings to executive leadership, ensuring effective handling of significant security incidents with minimal operational disruption.Advanced Threat Management: Demonstrate expert knowledge across all cloud services utilized by Databricks (AWS, Azure, GCP), possessing a deep understanding of the architecture of essential business components and articulating their security and risk parameters. Propel the creation of a sophisticated threat detection and response program aimed at significantly reducing Mean Time to Detect (MTTD) and Mean Time to Respond (MTTR) to security incidents.Technical Innovation & Automation: Design scalable security solutions that leverage automation to enhance incident response efficiency and effectiveness.

Join Our Team at incident.ioincident.io is at the forefront of AI-driven incident response, enabling teams to drastically enhance incident response times and reliability. Our platform integrates on-call management, incident response, AI SRE, and status updates into a unified solution, equipping teams with the tools necessary to act swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have empowered over 1,500 companies, including Netflix, Airbnb, and Block, handling more than 500,000 incidents. Each month, thousands of responders across Engineering, Product, and Support utilize incident.io to restore services swiftly, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly growing, ambitious team that is deeply committed to our customers, the quality of our product, and creating exceptional experiences. With $100M raised from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology companies.The RoleAs our first TechOps Engineer based in the US, you will join a dynamic and impactful team. Collaborating with our UK counterparts, you will help shape the TechOps function as we expand, establishing the systems, foundations, and automation necessary to support our fast-paced growth across two continents.The TechOps team is dedicated to facilitating the success of all employees. We ensure that every team member is equipped to hit the ground running from day one, with the right access, functional laptops, and supportive work environments. You will work closely with Engineering, Security, and Operations teams to empower and accelerate our workforce.Our technology stack includes Google Workspace, Iru (formerly Kandji), and an expanding array of SaaS tools, and we are continually seeking innovative ways to automate and enhance our processes.

About incident.ioAs a pioneering AI incident response platform, incident.io is dedicated to enhancing teams' efficiency in managing incidents. Our comprehensive platform unifies on-call management, incident response, AI Site Reliability Engineering (SRE), and status updates, enabling teams to respond promptly, minimize downtime, and keep customers informed.Since our inception in 2021, we've empowered over 1,500 organizations, including industry leaders like Netflix, Airbnb, and Block, to manage more than 500,000 incidents effectively. Each month, tens of thousands of responders from Engineering, Product, and Support leverage incident.io to restore services swiftly, maintain alignment under pressure, and prioritize impactful projects.We are a rapidly expanding, ambitious team that is passionate about delivering exceptional customer experiences and ensuring product excellence. Our growth has been fueled by a $100M investment from esteemed firms such as Index Ventures, Insight Partners, and Point Nine, alongside contributions from founders and executives of top-tier tech companies.The TeamOur Solutions Engineering team acts as a vital link between our innovative solutions and the distinct needs of our clients. As technical specialists, they collaborate closely with our Account Executives to unveil the full capabilities of our offerings.This agile team excels at converting intricate technical information into tangible business benefits, guiding prospects through comprehensive product assessments and creating customized solutions. Whether spearheading proof of concepts, resolving complex integration queries, or providing valuable market insights to influence our product strategy, our Solutions Engineers play a crucial role in advancing multifaceted deals and ensuring customer satisfaction from the onset.

About incident.ioincident.io is the premier AI-driven incident response platform designed to significantly enhance incident response efficiency and reliability. Our solution integrates on-call management, incident response, AI Site Reliability Engineering (SRE), and status updates into one comprehensive platform, empowering teams to act swiftly, minimize downtime, and keep their customers informed.Since our inception in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, thousands of responders across Engineering, Product, and Support leverage incident.io to restore services more quickly, maintain alignment under pressure, and focus on delivering value to their customers.We are an ambitious, rapidly growing team that prioritizes customer satisfaction, product excellence, and delivering magical experiences. We’ve raised $100M from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies.The TeamOur Solutions Engineering team acts as the vital link between our innovative product and the specific requirements of our customers. With expert knowledge of incident.io's offerings, they collaborate closely with our Account Executives to showcase the extensive capabilities of our platform.This proactive team excels in transforming intricate technical details into clear business advantages, guiding potential clients through comprehensive product evaluations, and devising customized solutions. Whether leading proof-of-concept initiatives, navigating complex integration queries, or providing essential market insights to refine our product roadmap, our Solutions Engineers play a crucial role in advancing intricate deals and ensuring customer success from the very first interaction.Your Responsibilities:Collaborate with Account Executives to understand customer needs and demonstrate the product's value.Lead technical discussions and address integration challenges with potential clients.Provide feedback that shapes product development based on client interactions.Conduct product demonstrations to showcase features and benefits effectively.

Join Our Team as a Technical Support EngineerAt incident.io, we are redefining the landscape of incident response through our pioneering AI platform. Our mission is to empower teams to significantly enhance their incident response times and bolster reliability. We seamlessly integrate on-call management, incident response, AI-driven site reliability engineering (SRE), and status updates within a single platform, ensuring swift responses, minimized downtime, and transparent communication with customers.Since our inception in 2021, we have proudly supported over 1,500 organizations—including industry giants like Netflix, Airbnb, and Block—to manage upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services rapidly, collaborate effectively under pressure, and maintain focus on core development goals.We are a rapidly expanding, ambitious team that is passionately dedicated to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors such as Index Ventures, Insight Partners, and Point Nine, along with contributions from founders and executives of leading tech companies, we are positioned for exciting growth.The TeamThe Technical Support Team is often the first point of contact for our customers, playing a vital role in ensuring they receive unparalleled service and support. As part of Product Development, our team is instrumental in delivering an exceptional user experience.We routinely engage with customers via calls to discuss optimal approaches and address technical challenges, including bug resolutions. Our collaboration with Product and Engineering teams ensures that we are integral to delivering the highest quality product possible.Your RoleAs a Technical Support Engineer, you will be at the forefront of customer engagement, delighting clients by effectively resolving their technical challenges.

Join Cloudflare as a Threat Detection and Incident Response Intern for the Summer of 2026! This exciting opportunity is designed for students who are passionate about cybersecurity and eager to learn about detecting and responding to threats in a dynamic environment. You will work alongside experienced professionals, gaining hands-on experience that will enhance your skills and prepare you for a successful career in the field.

Embark on an exciting journey as a Threat Detection and Incident Response Intern at Cloudflare for the summer of 2026. This internship will provide you with the hands-on experience needed to thrive in the field of cybersecurity. You will work closely with our expert team to monitor, analyze, and respond to security incidents while contributing to innovative projects that protect our global network.

About incident.ioincident.io is a pioneering AI incident response platform designed to empower teams in significantly reducing their incident response times while enhancing overall reliability. Our comprehensive solution integrates on-call, incident response, AI SRE, and status pages into a single, cohesive platform, equipping teams with everything they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have successfully assisted over 1,500 companies, including notable names such as Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, tens of thousands of responders across Engineering, Product, and Support leverage incident.io to restore services more rapidly, maintain alignment under pressure, and concentrate on delivering what truly matters.We are a rapidly expanding, ambitious team dedicated to delivering exceptional customer experiences, ensuring product quality, and creating a touch of magic in our work. To date, we have secured $100M in funding from Index Ventures, Insight Partners, and Point Nine, along with support from founders and executives from renowned technology companies.The TeamOur Commercial division is among the fastest-growing sectors of incident.io, serving early-stage startups to upper mid-market companies across North America. We are driving this segment's growth by expanding our team, increasing Average Contract Value (ACV), and developing a repeatable, high-velocity sales engine.As the Commercial Sales Manager for North America, you will spearhead this growth by cultivating a high-performing team of Account Executives, elevating standards in outbound excellence and deal execution, and providing the necessary structure and coaching for consistent performance. Your collaboration with our Head of Commercial Sales, Chief Revenue Officer (CRO), and cross-functional partners across Marketing, RevOps, Product, and Customer Success will be crucial in shaping our winning strategy—from pipeline development to forecasting and closing deals.

Join Our Team as an Expansion Account ManagerAt incident.io, we are revolutionizing the way teams manage incident responses with our cutting-edge AI platform. Our mission is to significantly reduce response times and enhance operational reliability for organizations worldwide. We integrate on-call, incident management, AI SRE, and status updates into a cohesive solution that empowers teams to act swiftly, minimize downtime, and keep their customers informed.Since our inception in 2021, we have partnered with over 1,500 companies, including industry giants like Netflix, Airbnb, and Block, managing over 500,000 incidents. Every month, numerous responders across Engineering, Product, and Support leverage incident.io to enhance their service restoration processes, maintain alignment under pressure, and focus on what truly matters.We are a dynamic and ambitious team dedicated to our customers, product excellence, and creating magical experiences. With $100M raised from esteemed investors including Index Ventures, Insight Partners, and Point Nine, alongside visionary founders and executives from leading tech companies, we are poised for remarkable growth.The Expansion Account Management TeamOur Customer Success Organization is the heartbeat of incident.io, adeptly understanding and addressing customer challenges while delivering impactful Incident Management solutions. We adopt a customer-driven product approach, collaborating closely with our Product team to cater to the distinct needs of each client. Our goal is to exceed customer expectations at every touchpoint, fostering enduring relationships built on trust and shared success.The Expansion Account Management team is instrumental in driving customer success and revenue growth through a scalable, data-informed strategy. By managing a large commercial customer base, they utilize automation, analytics, and strategic outreach to enhance adoption, retention, and expansion. With their strategic mindset and proactive engagement, they identify growth opportunities, boost operational efficiency, and ensure customers derive maximum value from incident.io.

Join our dynamic Security Engineering team as a Senior Security Engineer specializing in Detection and Incident Response. In this pivotal role, you will blend the realms of security operations and software engineering, not only investigating incidents but also developing the systems that detect, contain, and prevent them. Your contributions will involve designing and deploying high-precision detection mechanisms across cloud services and enterprise SaaS platforms, crafting automation to expedite response times, and enhancing telemetry pipelines essential for robust security measures.Your expertise in coding will be as vital as your incident triaging skills. You will structure investigations, analyze root causes, and clearly communicate the implications of security incidents to both technical and non-technical stakeholders. Additionally, you'll leverage these insights to drive lasting engineering improvements, resulting in better detections and smarter automation.

About Usincident.io is at the forefront of AI-driven incident response solutions, empowering teams to significantly enhance their incident response times while boosting overall reliability. Our comprehensive platform integrates on-call management, incident response, AI Site Reliability Engineering (SRE), and status updates, equipping teams with the essential tools to respond swiftly, minimize downtime, and keep their customers informed.Since our inception in 2021, we have proudly assisted over 1,500 organizations, including industry giants like Netflix, Airbnb, and Block, in managing more than 500,000 incidents. Each month, thousands of professionals across Engineering, Product, and Support leverage incident.io to expedite service restoration, maintain alignment during pressure, and concentrate on what truly matters.We are a dynamic and ambitious team, deeply committed to our customers, the quality of our product, and creating extraordinary experiences. With $100M raised from esteemed investors like Index Ventures, Insight Partners, and Point Nine, alongside contributions from founders and executives of top-tier tech firms, we are poised for significant growth.

About incident.ioincident.io is the premier AI incident response platform designed to empower teams to significantly decrease incident response times and enhance reliability. Our platform integrates on-call management, incident response, AI SRE, and status pages, equipping teams with everything they need to respond swiftly, minimize downtime, and keep customers informed.Since our inception in 2021, we have supported over 1,500 organizations, including Netflix, Airbnb, and Block, in managing over 500,000 incidents. Each month, tens of thousands of responders across Engineering, Product, and Support leverage incident.io to restore services more rapidly, maintain alignment under pressure, and concentrate on delivering value.We are a rapidly growing, ambitious team that places great importance on our customers, product excellence, and creating exceptional experiences. We have successfully raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from top-tier technology firms.The TeamOur Commercial division is one of the fastest-growing segments of incident.io, servicing early-stage startups to upper mid-market companies throughout North America. We are expanding this segment by increasing our workforce, boosting ACV, and creating a high-velocity sales process.If you are enthusiastic about selling an innovative SaaS solution that has a strong product-market fit, collaborating with a vibrant team, and making a significant impact on how companies manage critical incidents, you will thrive here.As an Account Executive, you will utilize a suite of powerful tools: Salesforce for CRM, LinkedIn Sales Navigator for prospecting, HubSpot for marketing automation, and Omni for data analytics and reporting.

Join the Global Safety and Security team at DoorDash, where we prioritize the protection of our employees, assets, and brand integrity. Our mission is to proactively manage safety risks through innovative technology and a strong commitment to our people.About the PositionAs an Agent on the Critical Incident Response Team (CIRT), you will play a crucial role in monitoring, triaging, and responding to incidents affecting DoorDash’s global operations. Your responsibilities will include real-time analysis of alerts, coordinating appropriate responses, and escalating issues as per the Global Safety & Security protocols.Your position is pivotal in our emergency response framework, ensuring swift and coordinated actions during critical situations such as natural disasters or workplace emergencies. Collaborating with regional and global partners, you will contribute to the safety of our workforce and the seamless operation of our services.What You'll DoSecurity Operations & MonitoringMonitor alerts from global intelligence, safety, and security systems to identify potential threats.Conduct routine patrols to assess behavioral concerns.Perform regular checks of doors, cameras, and access points.Access Control & Visitor ManagementOversee employee and guest badging processes, including badge printing and access level assignments.Incident Response & SafetyTriage incidents based on severity and escalate according to CIRT protocols.Act as the primary contact for incident reporting and management.

Join Our Team at incident.ioAt incident.io, we are at the forefront of revolutionizing incident response through our cutting-edge AI platform. Our mission is to empower teams to significantly minimize incident response times and enhance overall reliability. By integrating on-call management, incident response, AI-driven Site Reliability Engineering (SRE), and status pages into a unified solution, we equip teams with the tools they need to react swiftly, decrease downtime, and keep their customers informed.Since our inception in 2021, we have successfully assisted over 1,500 organizations, including industry leaders like Netflix, Airbnb, and Block, in managing more than 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support rely on incident.io to restore services efficiently, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly expanding, ambitious team that is deeply committed to our customers, the quality of our products, and creating exceptional experiences. Backed by $100 million from prestigious investors such as Index Ventures, Insight Partners, and Point Nine, along with support from founders and executives of leading tech firms, we are poised for growth.Your RoleAs a Business Development Representative, you will play a pivotal role in driving our growth by initiating conversations with prospective customers. You will not merely introduce incident.io; you will create memorable first impressions and lay the groundwork for enduring partnerships.Our BDRs are vital to our sales pipeline, engaging high-potential prospects through various channels and propelling the momentum of our sales team. With initial successes already visible, we are ready to expand this effort rapidly.Joining us at this stage means you will occupy a high-impact role where your contributions will influence our sales strategies, strengthen our market approach, and drive company-wide growth. You will collaborate closely with Account Executives and sales leadership to make a substantial, lasting impact.

Join the Team at incident.ioincident.io stands at the forefront of AI-driven incident response solutions, designed to empower teams to significantly minimize incident response times and enhance operational reliability. Our platform integrates on-call support, incident management, AI site reliability engineering, and status updates into a seamless experience, equipping teams to react swiftly, minimize downtime, and maintain transparent communication with customers.Since our inception in 2021, we have successfully assisted over 1,500 organizations—including renowned names like Netflix, Airbnb, and Block—in managing upwards of 500,000 incidents. Each month, tens of thousands of professionals from Engineering, Product, and Support leverage incident.io to restore services more efficiently, synchronize under pressure, and concentrate on what truly matters.Our rapidly expanding and ambitious team is deeply committed to our customers, the quality of our product, and creating exceptional experiences. Backed by $100 million in funding from Index Ventures, Insight Partners, and Point Nine, alongside visionary founders and executives from top-tier tech companies, we are poised for remarkable growth.Our Sales TeamOur dedicated Enterprise Sales team comprises experienced SaaS sales experts who excel in navigating complex deals and fostering enduring partnerships. They embody the roles of strategic allies, passionate product advocates, and adept problem solvers.We are on the lookout for driven individuals who can adeptly maneuver through the complexities of enterprise sales processes, effectively communicate our value proposition to C-suite executives, and consistently surpass performance targets.If you are enthusiastic about marketing an innovative SaaS product with a strong market fit, collaborating with a vibrant team, and making a meaningful difference in how organizations manage critical incidents, you will find yourself right at home here.Our expanding clientele includes esteemed companies such as Intercom, Etsy, Miro, HashiCorp, and StubHub, and we are excited to continue growing.

About incident.ioincident.io is a pioneering AI-driven incident response platform designed to empower teams in significantly minimizing their incident response times and enhancing system reliability. Our comprehensive platform integrates on-call management, incident responses, AI SRE capabilities, and status updates, providing teams with the necessary tools to respond swiftly, minimize downtime, and keep their customers informed.Since our inception in 2021, we have successfully assisted over 1,500 organizations, including industry giants like Netflix, Airbnb, and Block, managing upwards of 500,000 incidents. Each month, tens of thousands of professionals across Engineering, Product, and Support leverage incident.io to accelerate service restoration, maintain alignment under pressure, and concentrate on what truly matters.We are a rapidly growing, ambitious team that places immense value on our clients, product excellence, and creating exceptional experiences. With $100M in funding from esteemed investors like Index Ventures, Insight Partners, and Point Nine, together with founders and executives from top-tier tech companies, we are poised for continued growth.The TeamThe Revenue Operations team at incident.io is a compact, high-impact group that collaborates closely with Sales, Marketing, and Customer Success to stimulate revenue growth and elevate GTM productivity.As the Head of Go-To-Market Systems & Applied AI, you will steer the transformation of our go-to-market infrastructure from a traditional systems function to a dynamic AI-powered operational engine. We conceptualize our GTM stack as a product, treat our revenue teams as clients, and prioritize automation and AI as the standard approach to resolving challenges previously addressed through manual efforts.Your role will involve collaborating with GTM leaders and Applied AI engineers to craft the systems, workflows, and intelligence layer essential for driving pipeline generation and revenue scaling. Your success will shape the future landscape of GTM systems at incident.io.

Role Overview Cloudflare, Inc. is hiring a Response Engineer to deliver technical support and solutions to clients from our in-office location. This role focuses on resolving customer inquiries, troubleshooting problems, and offering clear technical guidance. What You Will Do Respond to client questions and requests for assistance Diagnose and resolve technical issues Provide timely, accurate support in a busy setting Who Thrives Here This position suits those who enjoy working with technology and take pride in delivering reliable customer service.