Enterprise Technical Premium Support Specialist

Join Notion Labs Inc. as an Enterprise Technical Premium Support Specialist, where you will play a crucial role in providing exceptional technical support to our enterprise clients. Your expertise will help ensure that our customers leverage Notion's powerful tools effectively, enhancing their productivity and satisfaction.As a key member of our support team…

Founded in 2007, Airbnb has transformed the way people travel, creating a platform that connects over 5 million hosts with more than 2 billion guests in nearly every country. Our hosts offer extraordinary accommodations and unique experiences, allowing guests to immerse themselves in local cultures authentically.Join Our Community:We are on the lookout for a passionate and proactive individual to become a vital part of our Customer Service team as a Premium Support Specialist. The right candidate will embody hospitality, analytical thinking, and a strong commitment to exceptional service delivery.Your Impact:As a Premium Support Specialist, you will be at the forefront of our service operations, directly engaging with customers and collaborating with internal teams. Your primary responsibility will include providing comprehensive support to key community members, particularly within the Luxury segment. You will manage cases from start to finish, ensuring thorough resolutions while building lasting relationships. Proficiency in both English and French is a must, alongside robust problem-solving skills and a customer-centric approach. Adaptability and resourcefulness are essential in our dynamic environment, where you may need to handle pressure gracefully while maintaining professionalism and discretion. Flexibility is key, as duties may evolve based on organizational needs.Your Daily Responsibilities:The following responsibilities are indicative and may evolve:Complex Case Management: Deliver exemplary service to every community case.

Notion Labs Inc. brings together documents, notes, projects, calendars, and emails in a single workspace. Teams at organizations like Toyota, Figma, and OpenAI use Notion to organize their work and save time. The platform integrates AI features designed to simplify tasks and help users find solutions quickly. In-person collaboration is a key part of the culture at Notion. Team members work onsite in the San Francisco office on Anchor Days: Mondays, Tuesdays, and Thursdays. Some roles may require additional time in the office. Role overview The Enterprise Technical Support Specialist partners directly with enterprise customers and internal engineering teams to resolve complex technical issues. This position is based in San Francisco and requires regular in-office attendance. What you will do Deliver personalized, high-touch support to major enterprise clients, addressing urgent technical needs. Build and maintain strong relationships with enterprise customers to support ongoing engagement and satisfaction. Troubleshoot and resolve complex issues across Notion’s platform and partner applications, with a focus on maximizing AI features. Act as a liaison between clients and engineering: replicate issues, write detailed bug reports, and communicate solutions clearly. Collaborate with engineering and product teams to develop and refine processes for managing technical challenges. Lead advanced troubleshooting for Notion products and partner integrations. Replicate customer issues, conduct initial codebase analysis, and escalate bugs to Engineering as needed. Monitor and manage key performance metrics set by the team. Respond promptly to high-priority customer concerns. Improve and scale support processes to handle complex, critical cases more effectively. Create and maintain both internal knowledge bases and customer-facing documentation.

Perplexity is an innovative AI-driven answer engine that resolves billions of inquiries each month. Our mission is to create precise and reliable AI that supports decision-making for inquisitive individuals and organizations globally.We are seeking a skilled Enterprise Customer Support Specialist who combines extensive product knowledge with a commitment to enhancing high-quality support through automation. As a primary advocate for our Enterprise Pro customers, you will assist them in deriving maximum value, troubleshooting intricate issues, and conveying their insights to influence future product enhancements.ResponsibilitiesEngage directly with enterprise customers through tickets, Slack, and occasionally calls to diagnose and resolve their most complex technical and product inquiries, acting as the ultimate resource before involving Product and Engineering.Utilize Perplexity’s AI tools and workflow automations to provide exceptional support at scale, consistently identifying areas to transform repetitive tasks into personalized, self-service solutions.Foster strong relationships with Enterprise users by advising on best practices, gathering structured feedback, and advocating for customer needs during roadmap discussions.Manage comprehensive troubleshooting processes: replicate issues, identify root causes, collaborate with engineers, and deliver clear, jargon-free explanations.Develop and maintain detailed use-case flows, playbooks, and internal documentation that enable both teammates and customers to address recurring challenges more efficiently.Create and update external documentation (FAQs, help center articles, guides, tutorials) and internal knowledge repositories to ensure information remains accessible and current.Monitor and report on support KPIs (response times, customer satisfaction scores, resolution rates) while proposing data-driven enhancements to processes.Participate in an on-call rotation—including some holidays and weekends—to ensure timely global support coverage.RequirementsAt least 3 years of experience in B2B enterprise customer support, particularly in U.S. and E.U. markets, or similar fast-paced tech settings.Hands-on experience with large-language models, along with a solid understanding of AI principles (such as tokens, context windows, embeddings, and trade-offs between latency and cost).Proficiency in translating complex technical concepts—like APIs, SSO/SAML, and cloud integrations—into clear, actionable guidance for customers.

Join Figma as an Enterprise Support Specialist, where you will play a vital role in delivering exceptional support to our enterprise clients. Your expertise will help ensure that our clients have a seamless experience with our design collaboration platform.In this position, you will be responsible for addressing complex inquiries, troubleshooting issues, and working closely with cross-functional teams to provide top-notch service. You will engage with clients to understand their needs and help them maximize the value of Figma.

At Runway ML, we are at the intersection of art and science, developing cutting-edge AI technologies that simulate the world. We believe that innovative world models are essential for advancing artificial intelligence and addressing complex challenges such as robotics, healthcare, and scientific discovery. Unlike traditional language models, our approach emphasizes experiential learning through simulations, facilitating rapid progress and creative storytelling.Our team is composed of imaginative, compassionate, and driven individuals who are committed to making a positive impact on the world. If you share this passion and are eager to contribute to groundbreaking projects, we want to hear from you.About the Role*We are open to hiring remotely across the West Coast, with offices located in San Francisco and Seattle.We are developing a revolutionary tool designed to democratize content creation for everyone, from independent creators to large corporations. We are seeking a skilled support professional with 3-5+ years of experience in customer-facing technical roles who can seamlessly integrate into our team.This position requires someone who is self-sufficient, capable of making sound decisions without constant supervision, and adept at tailoring communication styles to suit different audiences. As part of our strategically driven support team, you will tackle complex technical challenges, advise on creative workflows, and play a vital role in enhancing customer retention and growth.Your ResponsibilitiesManage customer inquiries via email, chat, and Slack, focusing on intricate cases that necessitate human insight.Deliver technical and creative assistance to enterprise clients through written communication and calls.Investigate technical problems and compile thorough bug reports to optimize engineering efforts.Conduct QA testing for AI support automation to ensure quality and precision.Collaborate with the Customer Success team on enterprise implementation and user adoption and work cross-functionally with Product and Engineering teams.Remain up-to-date on product developments by actively using Runway.Contribute to the knowledge base, documentation, and process enhancements.Identify recurring issues through analysis of ticket patterns and customer interactions, advocating for solutions.

At Nestmed, we're revolutionizing healthcare documentation with our advanced AI platform, designed to empower clinicians and reclaim their valuable time.In just a year, we’ve successfully scaled our support to tens of thousands of clinicians, assisting with over a million patient visits. We are proud to be the trusted partner for more than 60 home health agencies, including 7 of the top 10 enterprises in the United States.Our founding team brings expertise from prestigious institutions such as Stanford, YC, Google, and Meta, with backing from the founders of PayPal and Plaid to establish the essential infrastructure for the promising $500B home healthcare industry.

Role overview The Associate Technical Support Specialist at AssembledHQ works onsite in San Francisco, focusing on helping clients resolve technical issues and ensuring users have a smooth experience with AssembledHQ's products. This position centers on direct customer interaction, troubleshooting, and providing clear, effective solutions. What you will do Respond to customer inquiries and address technical concerns Diagnose and resolve technical issues as they arise Communicate solutions in a clear, friendly manner Support a seamless experience for users of AssembledHQ's products Requirements Interest in technology and customer service Strong communication skills Ability to work well in a busy setting

Mapbox is looking for a Technical Program Manager, Enterprise to manage high-impact programs within the enterprise group. This role centers on keeping projects on track and aligning teams across the organization. Key Responsibilities Oversee enterprise programs from initial planning to final delivery, collaborating with engineering, product, and design teams. Set clear program goals and monitor progress toward milestones. Facilitate communication and manage expectations among stakeholders from different teams. Spot and address issues that could slow down or hinder project success. Requirements Strong interest in technology and comfort working in complex organizations. Experience coordinating across teams and managing large-scale programs or initiatives.

Hello! I’m Alex, co-founder of Magic Patterns. One of our key values is being "obsessed with our customers." As a Technical Account Manager / Customer Success professional, you will exemplify this commitment daily!You will play a pivotal role in transforming the way software is developed. Currently, numerous teams leverage Magic Patterns to accelerate software delivery. Our mission to assist product teams in transitioning from concept to production has attracted Fortune 500 clients and a passionate community. However, we are still in the early stages, and we need your expertise!If you thrive in startup culture, are enthusiastic about AI, and enjoy dynamic environments, we can’t wait to collaborate with you.Our Work Culture:We prioritize hiring with intention, seeking only top-tier talent. Our dedicated team operates from an office in San Francisco, alongside a distributed workforce across North America.Our Core Values:Optimize for action — tasks that can be completed in hours can be done in minutes.Trust the data — it's acceptable to make mistakes; we rely on data for decision-making.Customer obsession — our existence hinges on our customers.Ownership — demand high standards and craftsmanship.Spread the magic — for many, Magic Patterns feels like magic. Take pride in your work and enjoy the journey!Your Responsibilities:Provide onboarding, implementation, and adoption support for clients.Deliver product integration advice and post-sale guidance to facilitate smooth technical implementations.Assist in completing security questionnaires as part of a cross-functional team.Support significant identity implementations requiring continuous technical guidance, such as SSO, SAML, and enterprise authentication systems.Collaborate with engineering teams to identify opportunities for technical improvements and influence the product roadmap based on client needs.Create technical documentation, best practices guides, and enablement materials to enhance customer success efforts.Work closely with the founder and account executives to ensure comprehensive customer success.Your Qualifications:2+ years of experience in B2B SaaS.Prior experience in customer success or technical account management.Strong communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.

About Our TeamThe ChatGPT Growth team is dedicated to empowering millions of users globally to discover, adopt, and continuously derive value from ChatGPT. We engage throughout the entire customer journey, focusing on acquisition, activation, and monetization.Within the Growth division, the Premium team specifically concentrates on our consumer subscription offerings, including Go, Plus, and Pro plans.About the PositionWe are seeking a seasoned product manager to spearhead subscriber activation and retention initiatives for ChatGPT's consumer subscriptions.As ChatGPT rapidly evolves with advanced models, multimodal functionalities, and agentic features, this role is pivotal in guiding paid users to realize this value—from onboarding to feature exploration and long-term retention. You will play a crucial role in defining the launch of new premium features, introducing innovative subscription options to the market, and ensuring a top-notch subscriber experience.This position is perfect for a strategic, data-driven, and results-oriented product manager who is adept at both conceptualizing new subscription strategies and meticulously refining the paid user experience.Your Responsibilities Include:Leading the strategy and roadmap for subscriber onboarding, activation, and retention.Defining the introduction, positioning, and monetization of cutting-edge capabilities for paid users.Scoping and launching new subscription offerings.Ensuring a superior user experience with high standards for clarity, usability, and trust throughout the subscriber journey.Leveraging data, experimentation, and user research to identify subscriber needs and enhance outcomes.Collaborating with core product teams to develop features and launches that foster sustained subscriber engagement.Partnering with Brand and Marketing to refine how we communicate the value of ChatGPT subscriptions.Ideal Candidates Will Have:A minimum of 5 years of product management experience in growth, subscriptions, or monetization products.Proven track record in improving activation, engagement, or retention at scale.Strong product intuition, with a passion for translating product value into clear user understanding and sustainable habits.Analytical skills and comfort in utilizing experimentation and data to inform product decisions.

Role overview This Product Manager position focuses on Lyft’s Premium Modes in San Francisco. The role involves improving and expanding premium transportation services, with a strong emphasis on elevating the rider experience. Collaboration with teams across the company is central, as the Product Manager works to understand market needs and guide product direction. What you will do Partner with engineering, design, and operations to identify and prioritize enhancements for premium service offerings Shape product strategies using market research and customer feedback Lead the development and launch of new features and service improvements Maintain a consistently high experience for premium riders

Join Exa, where we're revolutionizing the way users engage with information through our next-generation AI search engine, designed to surpass Google for power users. Explore how we empower users to discover insights that are otherwise inaccessible: https://exa.ai/websetsOur team of around 65 talented professionals hails from prestigious institutions like Harvard, MIT, Google, and Apple. Having recently secured a Series B funding round from Benchmark, we are on a fast track to creating the most intelligent search engine ever.As a key member of our Enterprise Marketing team, you will collaborate with customers, partners, and our engineering team to effectively communicate our product offerings and drive business growth!

The Opportunity Join our dynamic team as an Enterprise Security Sales Specialist, where you will collaborate with Enterprise Account Executives to enhance the adoption of Datadog's cutting-edge Security platform among key enterprise clients. This is a pivotal role focused on effectively positioning our comprehensive Security solutions—including Cloud SIEM, Cloud Workload Security, and CSPM—to both new and established customers. Your efforts will help expand our presence and empower clients to modernize their security infrastructure in the cloud. What You Will Do Serve as the security product subject matter expert (SME) for a designated account portfolio. Collaborate closely with Enterprise Account Executives to secure new logos and drive expansion in strategic accounts. Lead the security sales cycle from initial discovery through to technical closure, partnering with Sales Engineers. Promote Datadog's security narrative to leaders in security (CISOs, Security Architects, SecOps). Work cross-functionally with our partner, channel, and alliance teams to create effective go-to-market strategies. Co-sell effectively with AEs and partners, contributing to deal strategy, solution alignment, and stakeholder engagement. Stay abreast of security trends and competitor offerings to effectively differentiate Datadog.

The Desk Side Support IT Analyst plays a critical role in delivering exceptional IT service and operational maintenance to corporate end users across our San Francisco offices. Collaborating closely with teams in Engineering, Sales, Marketing, and Finance, you will ensure the seamless operation of IT services for our users.• Strong analytical and creative problem-solving skills are essential.• Excellent verbal and written communication skills are required.• Experience in multi-platform client computing, particularly with Windows and Apple operating systems.• Proficiency in communication and collaboration tools, including MS Outlook, video conferencing, and VoIP telephony systems; familiarity with mobile telephony and web/audio conferencing is a plus.• Knowledge of client LAN, wireless, and remote access networks.• Experience with end user account administration via Active Directory.• Proficiency in MS Office and similar productivity software is necessary.• Familiarity with MS SharePoint or Confluence for page updates is highly desirable.

The complexity of procuring software, services, and tools in the workplace has escalated, even among the most forward-thinking companies. Enterprises globally are spending over $120 trillion annually—more than 30 times the annual consumer e-commerce expenditure—and increasingly depend on vendors to streamline their operations.Founded in 2020, Zip was established to tackle this intricate challenge through an innovative procurement platform designed for a seamless, consumer-style user experience. In just four years, Zip has pioneered a new market segment and become a leading solution in a $50 billion+ total addressable market. Prestigious companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential trust Zip to manage billions in spending.Our exceptional team, with backgrounds in industry-defining companies such as Airbnb, Meta, Stripe, Salesforce, Apple, and Google, backs our mission. With a valuation of $2.2 billion and $370 million in funding from esteemed investors like Y Combinator, Tiger Global, BOND, DST Global, and CRV, we are committed to developing cutting-edge technology, expanding into new global markets, and delivering remarkable value to our clients. Come be a part of our journey!This position is hybrid, requiring you to be in our San Francisco office three days a week.

Join our dynamic team at Zip as a Senior Technical Support Engineer. In this pivotal role, you will leverage your expertise in technical troubleshooting and customer service to resolve complex issues, ensuring seamless operational continuity for our clients. You will be responsible for diagnosing technical problems, providing timely solutions, and enhancing customer satisfaction through effective communication and support.

Reddit is a vibrant ecosystem of communities united by shared interests and passions, fostering the most genuine conversations on the internet. With over 100,000 active communities and approximately 116 million unique visitors each day, Reddit stands as a premier source of information. For further details, visit www.redditinc.com.Location: San Francisco (On-site presence required weekly)Position Overview:Are you a seasoned IT Support leader with a knack for building and mentoring high-performing teams? Do you possess the technical expertise to elevate your team's performance? Reddit seeks a passionate Technical Support Operations Manager to enhance our support and operations teams globally. This role collaborates with various departments, including Infrastructure, Security, and People Operations, to streamline workflows, manage ticket escalations, and resolve technical issues. Your team will be responsible for onboarding new employees, provisioning hardware, offering hands-on support, and ensuring compliance with security standards for all Reddit staff—our beloved Snoos.Your Responsibilities (Daily Activities):As a frontline leader, you will make a significant impact by driving high-quality outcomes and nurturing a culture of collaboration and growth. You will consistently align your efforts with our organization’s technical strategy and vision, deploying best practices for support, escalation procedures, and capabilities in partnership with SOS leadership globally. Your approach to management emphasizes the development of your team, and you will mentor them to deliver exceptional experiences for our Snoos.Lead with PurposeYou will be the primary resource for your team, providing guidance and support...

Join Anthropic as a Product Support Specialist and play a pivotal role in ensuring the safe delivery of AI to users worldwide. In this dynamic position, you'll engage directly with users, addressing their needs and concerns while investigating and tracking issues to enhance their experience. You'll also identify knowledge gaps within our team and provide exceptional support to strategic clients, showcasing your commitment to customer satisfaction and effective communication.

Join Cloudflare as a Technical Support Manager, where you'll lead a team dedicated to providing top-notch support to our global customers. In this role, you will be responsible for overseeing support operations, ensuring customer satisfaction, and driving continuous improvement in service delivery. Your leadership will be pivotal in fostering a customer-centric culture and enhancing our technical support processes.