Growth Strategy and Operations Specialist

Join our dynamic team at Pallet as a Growth Strategy and Operations Specialist. In this pivotal role, you will be instrumental in shaping and driving growth initiatives that align with our company mission. You will collaborate with cross-functional teams to identify opportunities, develop strategies, and implement operational improvements that enhance our growth trajectory.The ideal candidate is a strategic thinker with a passion for data-driven decision-making, capable of analyzing market trends and translating insights into actionable plans. You will be tasked with fostering a culture of innovation within the organization, ensuring that our growth strategies are both effective and sustainable.

About HiveHive is a pioneering leader in artificial intelligence solutions, dedicated to comprehending, searching, and generating content. Our innovative technology is relied upon by hundreds of the world's foremost organizations to manage billions of content pieces each month. With a robust portfolio of top-tier, pre-trained AI models, Hive tackles pressing challenges in areas such as content moderation, deepfake detection, digital child safety, intellectual property protection, and sponsorship management, among others.Having successfully raised over $120M in funding from esteemed investors like General Catalyst, 8VC, Glynn Capital, Bain & Company, and Visa Ventures, we operate on a global scale with over 250 professionals across our offices in San Francisco, Seattle, and Delhi.About the RoleThe Growth Strategy & Operations Associate will spearhead strategic initiatives aimed at propelling Hive’s growth organization-wide. This is a comprehensive role where you will develop impactful initiatives and oversee their successful implementation. You will collaborate with leaders from diverse teams, including Sales, Marketing, Recruiting, Finance, and Operations. Your responsibilities will include enhancing processes to foster effective growth structures, establishing robust reporting and productivity benchmarks, and addressing high-stakes ad hoc projects.We seek a dynamic business generalist who is fervently committed to making a significant impact and contributing to the legacy of a transformative AI company. The ideal candidate will possess a strong leadership track record in fast-paced environments, embody a positive outlook, and demonstrate enthusiasm for analyzing metrics. You should be versatile, ready to engage in multiple roles, and maintain a high professional standard of excellence.Key Focus AreasSales Strategy & Operations- Lead strategic planning, forecasting, and performance analysis within the sales domain.- Identify sales funnel bottlenecks and recommend data-driven strategies to enhance conversion rates and productivity.- Oversee the sales technology arsenal and assess new tools to boost team efficiency; refine CRM procedures to improve data integrity, pipeline visibility, and forecasting precision.Customer Success- Examine customer usage data and synthesize feedback to uncover additional growth opportunities for existing accounts.- Establish and optimize customer support workflows, ensuring timely ticket routing and resolution for enterprise clients.- Develop onboarding materials and resources to enhance customer experience.

Join Our Team at RoxAt Rox, we are dedicated to empowering individuals to maximize their potential in the workplace.Our innovative platform equips sales professionals with autonomous revenue agents, allowing them to concentrate on their core strengths—selling. Just as coding agents revolutionized engineering, our revenue agents are designed to enhance customer engagements tenfold.We are pioneering the concept of a revenue operating system, transforming the traditional revenue stack from application layers to comprehensive systems of context. With Rox, human roles are evolving into orchestrators while our agents manage the entire customer lifecycle seamlessly.We proudly support Global 2000 leaders across sectors such as banking, hardware, construction, and advanced AI solutions. Our clients include prominent AI innovators like Ramp and Cognition.Our shared commitment to our mission drives our relentless pursuit of excellence in everything we do.

Join Our Team at RoxAt Rox, we are pioneering the AI-native revenue operating system designed specifically for modern go-to-market teams. Supported by influential investors such as Sequoia, GV, and General Catalyst, we are collaborating with dynamic enterprise teams to transform fragmented CRM workflows into intelligent, autonomous systems. Our platform seamlessly connects data across the GTM stack, employs AI agents that execute real tasks, and provides revenue leaders with a clear, unified understanding of the elements that drive success.As a nimble Series A startup, we are taking on one of the most established categories in software, and we are succeeding by merging deep technical expertise with an unwavering focus on practical value.About the Growth TeamThe Growth team at Rox is a critical function that operates at the intersection of Sales, Product, Marketing, and Data, dedicated to converting insights into action. This team is responsible for identifying areas of potential leverage, creating scalable growth systems, and executing strategies with speed and accuracy.Currently, our Growth Strategy team is actively engaged with five talented individuals driving pipeline growth, experimentation, and go-to-market execution. This role is designed to lead that team, elevate performance standards, and expand both strategic initiatives and team capabilities.About the RoleWe are looking for a Growth Strategy Lead who can not only lead by example but also build a strong team around them.In this role, you will take charge of a five-member Growth Strategy team, setting the strategic direction, mentoring team members, and ensuring that every initiative directly contributes to revenue growth. Collaborating closely with the Chief Growth Officer, you will act as a strategic partner in shaping priorities and scaling Rox's go-to-market efforts.This is an active leadership position. You will be hands-on in designing growth strategies, validating concepts, and stepping in as needed, while also establishing the systems, processes, and team dynamics required to maintain sustainable growth.If you thrive in a role that encompasses both strategic oversight and tactical execution, and you desire true ownership over your work, this position is tailored for you.Key ResponsibilitiesLead and oversee a team of five Growth Strategists, establishing clear objectives, priorities, and expectations.Collaborate directly with the Chief Growth Officer to develop and implement Rox’s growth strategy.Design, launch, and refine go-to-market initiatives focused on pipeline creation, activation, and expansion.Translate product features into actionable growth strategies and replicable playbooks.Work collaboratively across Sales, Product, Marketing, and Data to ensure execution alignment.

About the TeamWe are seeking a dynamic individual to propel DoorDash's next billion-dollar venture, DashMart. The DashMart team is dedicated to redefining the convenience store experience, providing household essentials, groceries, and local restaurant favorites delivered right to our customers' doorsteps.About the RoleAs the Manager of our DashMart Growth Strategy & Operations team, you will lead a dedicated team of two associates and manage high-impact initiatives from conception through execution. Your responsibilities will include developing strategic plans, precise execution, and analyzing results to guide future decisions. You will oversee annual volume planning and forecasting, as well as deliver weekly performance reports with actionable insights. Collaborating closely with cross-functional teams in product, category management, and finance, you will identify and amplify growth opportunities. You will focus on initiatives that enhance customer conversion through tailored shopping experiences, in-app merchandising, and occasion-driven strategies. This position reports to the Director of DashMart Growth Strategy & Operations within our New Verticals organization and allows for a hybrid work model, combining in-office and remote work.Why You Should Be Excited About This OpportunityBuild. You will have a significant impact on DoorDash’s next major business initiative, launching, continually improving, and scaling an entirely new concept.Strategize. Utilizing foundational principles, you will craft the optimal strategy to best serve our customers.Experiment. Transform strategies into operational experiments that yield measurable outcomes, informing broader implementation plans.Analyze. Evaluate the operational and financial ramifications of your decisions, iterating based on data insights.Lead and Collaborate. Work alongside a cross-functional team, including marketing, design, and product, to drive success.

Join codegen as our Head of Growth and take charge of our customer acquisition strategy. You'll be responsible for the entire growth funnel, from initial engagement to conversion, collaborating closely with our CEO to design experiments, implement strategies, and explore innovative growth opportunities.Key Responsibilities:Develop and implement comprehensive multi-channel growth strategies including paid, organic, partnerships, and product-led initiatives.Oversee core growth metrics such as activation rates, conversion rates, retention, and the Customer Acquisition Cost to Lifetime Value (CAC:LTV) ratio.Design and manage experiments related to landing pages, onboarding experiences, and in-product growth mechanisms.Work in partnership with the product team to shape the development roadmap and enhance growth loops.Scale paid acquisition efforts while refining attribution methods across various channels.Establish and maintain the growth technology stack, including analytics, automation, and tracking tools.Ideal Candidate Profile:Proven track record of leading growth initiatives in an early-stage B2B SaaS environment, particularly in development tools or infrastructure sectors.Proficient in utilizing tools such as SQL, Google Analytics, Segment, and HubSpot.Strong intuition for product development and a commitment to enhancing user experience.Ability to approach challenges with a systems-oriented mindset and focus on compounding advantages.Quick to act, with a focus on measurement and continuous delivery.Preferred Qualifications:Technical expertise or familiarity with developer-centric products.Experience managing product-led growth and sales-assisted funnels simultaneously.

About Our TeamAt DoorDash, we empower over 500,000 local businesses by connecting them with customers. Our Merchant Team is dedicated to building the most effective and profitable solutions for merchants to thrive. We strive to onboard every merchant seamlessly, fully represent their brand and products, and drive consistent and profitable growth.About the RoleWe are seeking an Associate Manager of Merchant Strategy & Operations focused on Merchant Growth & Profitability to shape and implement DoorDash’s product adoption strategy. In this influential role, you will create a merchant-centric approach to Sales and Product GTM, aligning with merchant objectives. You will leverage deep customer understanding combined with analytical skills to derive insights, minimize friction, and enhance the merchant adoption experience in collaboration with our Sales and Product teams. Success in this position demands strong cross-functional leadership and the ability to create significant impact across product, engineering, sales, and operations.What You Will DoDevelop Essential Tools: Create the critical resources that empower our merchants to leverage DoorDash products for business growth.Transform Merchant Experience: Enhance our merchants’ interactions with DoorDash by optimizing communication across Sales, Product, and Marketing.Strategize for Success: Build an optimal strategy from the ground up to best serve our customers and create scalable playbooks.Data Analysis: Evaluate the operational and financial implications of your decisions and adapt based on data insights.Lead Cross-Functional Collaboration: Collaborate with a diverse team encompassing sales, marketing, design, product, engineering, analytics, and operations to enhance the merchant experience.

Director of Growth StrategySan Francisco • Full-time • In-personAbout MultiplyMultiply is an innovative AI startup dedicated to empowering B2B companies to enhance their advertising strategies and connect with their ideal customers. Unlike traditional ad campaigns that lose effectiveness over time, Multiply leverages self-learning growth ads that continuously optimize performance by merging AI technology with hands-on expertise.As part of our dynamic team of 13, you will be joining us as our 14th member.About the RoleWe are seeking a forward-thinking Director of Growth Strategy to architect and expand our growth initiatives.The ideal candidate is a proactive innovator who can identify opportunities before they become mainstream and is eager to establish entirely new avenues for growth from the ground up.In close collaboration with the founders, you will engage in bold experiments to discover unconventional methods for elevating Multiply's visibility among target companies.This role goes beyond mere paid acquisition, as you will be tasked with testing ambitious strategies, creating novel distribution channels, and enhancing Multiply's market presence.Your ResponsibilitiesDevelop new growth channels from the ground upIdentify impactful strategies to engage B2B buyersInitiate and scale innovative acquisition channels that prove effectiveLeverage Multiply to execute top-tier paid campaignsManage and expand paid acquisition efforts using Multiply’s AI-powered systems, continually testing creative approaches, messaging, and target audiencesExpand distribution beyond traditional advertisingDevelop communities and initiatives that attract the desired audienceLaunch content, storytelling, and thought leadership programsForge partnerships with creators and industry influencersTransform ideas into systematic processesConvert successful experiments into repeatable growth playbooksDesign scalable systems for generating leadsIdeal Candidate ProfileProven experience in establishing growth channels from inception to significant scaleA track record of bold, data-driven decision-making

SquareTrade, Inc. is seeking a dynamic and results-driven Director of Growth Strategy to lead our initiatives in channel management and sales. This pivotal role involves crafting and executing growth strategies that align with our corporate vision. The ideal candidate will leverage their expertise to drive market expansion, optimize sales performance, and foster partnerships that enhance our competitive edge.As the Director of Growth Strategy, you will collaborate with cross-functional teams to identify new business opportunities, analyze market trends, and implement effective sales strategies. Your leadership will be essential in mentoring a team of talented professionals, ensuring the achievement of growth objectives, and enhancing our market presence.

Director of Growth StrategiesLocation: San Francisco (full-time, in-office only)Compensation: $280K–$480K total annual compensationAbout VirioAt Virio, we are revolutionizing the B2B go-to-market landscape with our AI-driven content engine that translates executive thought leadership into scalable revenue pipelines. Our mission is to empower the fastest-growing B2B companies to achieve market success through impactful, executive-led content that prioritizes revenue generation over mere vanity metrics.Supported by a robust group of investors and industry leaders from LinkedIn, YouTube, HubSpot, Rippling, and Google, we have established a systematic approach to converting founder-led content into meetings, sales opportunities, and brand authority. Our goal is to create a go-to-market infrastructure that operates at high efficiency, integrating strategy, execution, and systems thinking.With a remarkable $1M in annual recurring revenue added in just 30 days, our recruiting team is rapidly expanding to find the talent needed to sustain our growth trajectory. We are seeking a Head of Growth to spearhead and scale all revenue-generating initiatives across marketing, demand generation, and go-to-market frameworks.What You'll DoOversee the entire growth engine, including demand generation, content distribution, paid media, SEO, events, and partnerships.Develop and implement the funnel strategy from awareness to closed revenue, taking full accountability for the metrics.Conduct rapid experiments across various channels, messaging, and audiences, transforming findings into scalable playbooks.Manage the marketing and revenue operations technology stack, including tooling, attribution, and data infrastructure.Work closely with Sales Development and Account Executives to unify inbound and outbound efforts into a cohesive strategy.Build and lead a lean, high-performance team of marketers and growth operators.What Makes You a Great FitExtensive marketing and sales expertise - You have led growth initiatives in a high-velocity B2B environment and possess a strong track record of converting strategy into tangible revenue.Revenue operations and systems proficiency - You have hands-on experience managing marketing and revenue operations infrastructure, including CRM, attribution, and automation tools.Multi-channel execution skills - You have demonstrated the ability to manage and optimize efforts across paid, organic, content, outbound, and event channels simultaneously.Project management adjacent to product - You are adept at balancing strategic vision with tactical execution, ensuring alignment across teams.

About HappyRobotHappyRobot is pioneering the AI-native operating system for the real economy. Our innovative platform seamlessly integrates intelligence and action, enabling enterprises to manage complex, mission-critical operations with remarkable autonomy. By harnessing real-time insights, specialized AI workers, and a coordinating intelligence, we empower businesses to optimize their operations.Our AI operating system continuously evolves, compounding knowledge and enhancing efficiencies at every level. We focus on supply chain and industrial-scale operations, where resilience, speed, and ongoing enhancement are paramount—allowing human talent to concentrate on strategic, creative, and high-impact tasks.Explore our vision further in our Manifesto. To date, HappyRobot has successfully raised $62M, including a recent $44M Series B funding round in September 2025. Our investors, including Y Combinator (YC), Andreessen Horowitz (a16z), and Base10, share our commitment to revolutionizing enterprise operations. We are eager to cultivate a world-class team driven by relentless ambition, exceptional problem-solving capabilities, and a passion for innovation in a dynamic and fast-paced environment. If this aligns with your vision, we welcome you to join us at HappyRobot.Role OverviewAs a Strategy & Operations Specialist, you will play a crucial role in supporting and scaling our daily business operations. Your responsibilities will include analyzing data, identifying operational inefficiencies, and designing scalable workflows to drive efficiency.Key Responsibilities:Conduct thorough analysis of operational data to uncover trends, inefficiencies, and opportunities for enhancement.Facilitate process optimization, workflow automation, and drive operational effectiveness.Provide data-driven insights and reporting to support cross-functional teams.Manage and update internal dashboards, reports, and documentation.Enhance internal processes across finance, sales, procurement, and customer support.Collaborate with various teams to boost business operations and efficiency.Participate in project management and execution of strategic initiatives.Aid in contract management and procurement workflows, ensuring compliance and efficiency.Contribute to go-to-market operations by refining coordination between sales, finance, and legal teams.

Join distyl as a Growth Operator and play a pivotal role in our mission to drive sustainable growth. In this dynamic position, you will be responsible for identifying and implementing growth strategies, while collaborating closely with cross-functional teams to optimize performance. Your ability to analyze market trends and customer insights will be essential in shaping our growth initiatives.

OpenAI is looking for a GTM Strategy & Operations Specialist to help shape go-to-market strategies for key programs. This position is based in San Francisco and works closely with teams across the company. Role overview This role focuses on developing and refining go-to-market approaches for strategic initiatives. The specialist will coordinate with colleagues from different departments to improve how programs are launched and managed. Expect to work on projects that require both creative problem-solving and attention to operational details. Collaboration and impact Day-to-day work involves collaborating with cross-functional teams to streamline processes and support strategic goals. The position calls for someone who enjoys working with technology and is motivated to find better ways to operate. Who excels in this role Innovative thinkers who bring new ideas to the table People comfortable navigating change and ambiguity Those with a strong interest in both technology and operational improvement

About Our TeamAt DoorDash, our Merchant Strategy & Operations team is dedicated to providing an exceptional restaurant selection for our consumers while empowering our merchants to thrive on our platform. We tackle a wide range of challenges, from onboarding new merchants and enhancing their experience to driving growth through innovative products and services.About the RoleAs the Manager of Merchant Strategy & Operations, you will oversee the support experience for our merchants, championing both the strategic and executional aspects of their journey on DoorDash. Your focus will be on revolutionizing merchant support into a technology-driven, scalable experience that fosters satisfaction, retention, and loyalty.Your Excitement for this Opportunity Will Stem From…Strategizing – Crafting strategies that enable our merchants to succeed post-launch by delivering swift, seamless solutions to their challenges, thereby reducing operational hurdles.Experimenting, Analyzing, and Implementing – Leveraging data-driven insights and sound business acumen to execute new initiatives that enhance the merchant experience on DoorDash.Influencing – Collaborating cross-functionally with product, operations, marketing, sales, finance, and analytics teams to successfully implement key initiatives.We’re Excited About You Because…You hold a Bachelor’s degree with 6+ years of experience in consulting, strategy, operations, banking, technology, or a related field; experience in high-growth or early-stage startups and team leadership is a plus.You possess strong analytical skills, delving deep into problems using both quantitative and qualitative data; proficiency in SQL is highly advantageous.You exhibit an ownership mentality and are passionate about addressing challenges with first principles thinking, inspiring actions that shape the future.

Empowering Lives Affected by Severe Mental Illness At Amae Health, our mission is to support the 15.4 million Americans living with severe mental illness (SMI) in leading stable, fulfilling lives while breaking the cycle of repeated hospitalizations. Collaborating with leading academic medical centers, we have developed an innovative outpatient care model that merges compassionate, face-to-face psychiatric care with extensive wraparound support. Our integrated care teams, including psychiatrists, therapists, primary care doctors, health coaches, and peer support specialists, collaborate to address the holistic needs of our patients, ensuring they not only survive but thrive. As a Series B venture-backed Public Benefit Corporation, Amae Health is on a mission to become the nation's leading center of excellence for individuals living with SMI. Supported by renowned venture capital firms and strategic healthcare investors, we partner with esteemed health systems such as Mass General Brigham, NewYork-Presbyterian, and Cedars-Sinai, highlighting our commitment to fundamentally transforming mental health care delivery on a large scale. The Team:At Amae, we are a group of healthcare leaders dedicated to creating a radically patient-first behavioral health care model that transforms lives through an integration of care delivery, patient experience, advanced technology, and research. Join our team of operators, builders, and technologists from top organizations as we redefine care for the most vulnerable populations across the country.The Role:The Strategy & Operations team at Amae plays a vital role in driving the programs and systems that underpin the delivery of exemplary care to individuals with severe mental illness. This function is responsible for spearheading initiatives across various business needs, encompassing new market and service launches, business intelligence, and operational excellence. This highly cross-functional role will collaborate with diverse teams and functions at Amae Health, utilizing complex problem-solving skills in a dynamic, growth-oriented environment.

About UsAt Serval, we are pioneering the future of enterprise operations with our AI-native automation platform. Our innovative intelligent agents are designed to comprehend and execute real-world workflows end-to-end, effectively replacing outdated manual processes and inflexible legacy systems with adaptable, learning software solutions. Established in early 2024, we have already earned the trust of industry leaders such as General Motors, Notion, Perplexity, Vercel, Mercor, LangChain, and Verkada to streamline high-volume operational tasks across their organizations.At the heart of Serval is our agentic AI platform that translates natural language into robust, production-ready workflows. Our agents do more than respond; they analyze, interact with various systems, and enhance their performance through continuous learning. Our initial focus on operational use cases has rapidly expanded to a versatile AI automation layer that spans IT, HR, Finance, Security, Legal, and Engineering.Our mission is to eradicate repetitive tasks across the enterprise while empowering teams with the leverage provided by intelligent automation. In the long term, we aim to establish a universal AI operations layer — a cohesive system of agents that transcends business functions and drives the workflows essential for modern enterprises.Supported by esteemed investors such as Sequoia Capital, Redpoint Ventures, Meritech, First Round, and General Catalyst, and founded by leading figures in product and engineering from Verkada, we are on an exciting trajectory of growth.Role SummaryAs the Revenue Strategy & Operations Lead, you will be instrumental in designing the systems and processes that fuel the next phase of Serval's rapid growth. Your contributions will shape our territory models, segmentation frameworks, and quota allocations, enabling our sales organization to expand from 5 Account Executives to over 50 by the end of 2026.You will oversee the operational rhythm of our Go-To-Market (GTM) team, developing dashboards to establish the revenue organization's operational cadence, leading pipeline inspections, and forecasting. As the primary steward of our sales tools and data architecture, you will collaborate closely with Sales Leadership, Finance, Marketing, and the executive team to refine Serval's GTM strategy and enhance revenue productivity at every stage of the sales funnel.This is a unique opportunity to build a world-class sales engine from the ground up and serve as the founding architect of Serval's GTM operations function.Your ResponsibilitiesIn your first 90 days, you will:Establish foundational reporting and dashboards for pipeline management, productivity, and forecasting.Assess and optimize the design of our sales technology stack (Salesforce, HubSpot, etc.).

About UsAt Sierra, we're on a mission to revolutionize customer experiences through cutting-edge AI technology. Headquartered in the vibrant city of San Francisco, we also have expanding offices in Atlanta, New York, London, France, Singapore, and Japan.Our core values—Trust, Customer Obsession, Craftsmanship, Intensity, and Family—are the bedrock of our culture. We strive to embody these principles in every aspect of our work.Our visionary co-founders, Bret Taylor and Clay Bavor, bring a wealth of experience from their illustrious careers at companies like Salesforce, Google, and Facebook, ensuring that Sierra is at the forefront of innovation.Your Role:We are seeking a dynamic Pricing Strategy and Operations Specialist to enhance our pricing team. In this role, you will collaborate closely with sales to craft compelling pricing proposals and ROI case studies for our customers. You'll also partner with product, marketing, and operations teams to shape our pricing and packaging strategies comprehensively.What You'll Bring:A minimum of 4 years of experience in consulting, banking, strategy, or business operations, with a preference for candidates who have a background in GTM operations within a startup, particularly in SaaS pricing.Proven experience in negotiating complex customer partnerships.Familiarity with sales cycles and the ability to navigate them effectively.A solid understanding of GTM operations driven by data-informed decision-making.A degree in Business Administration, Finance, or a related field, or equivalent professional experience.Bonus Qualifications:Experience in partnerships, business development, or value engineering roles is a plus.Familiarity with AI or conversational AI technologies.Experience in a fast-paced startup environment or 0-1 startup experience.

Join Our Team as a Growth and Marketing Specialist!Clera is revolutionizing talent acquisition through AI. We proactively seek out the top talent and help them secure positions at forward-thinking companies like Luminai, Windsurf, and Mintlify.In just 6 months, we achieved an impressive $1M+ ARR with a rapidly growing community of 25,000 talents and partnerships with over 130 companies, while maintaining a remarkable 40% month-over-month growth. We are at the forefront of transforming the $600B headhunting industry with automation.This is your opportunity to build a growth engine from the ground up—encompassing cold outreach, paid advertising, content creation, SEO strategies, and events—while treating every initiative as a scientific endeavor that drives real results.

Join Us in Transforming Connections Across the Globe!At Kong, we believe in the power of connection. If you feel you might not meet every single requirement but are enthusiastic about this role, we encourage you to apply. We value strong candidates who excel in certain areas while having a genuine interest in others.Position Overview:We are looking for a dynamic Sales Strategy and Operations Manager to become a key player in our Revenue Operations team. You'll act as a strategic partner and advocate for the AMS GTM Leadership team. Your mission will involve defining, tracking, and executing AMS business objectives, initiatives, strategies, and processes that facilitate scaling. This role is essential for our rapidly growing sales team and requires a hands-on approach. Ideal candidates will have a strong background in full-funnel GTM Strategy & Operations, be self-motivated, thrive in a fast-paced, data-oriented environment, and exhibit a proactive, results-driven mindset. You will report directly to the Director of Global Field Operations.Preferred Locations: San Francisco, New York, Chicago, TorontoKey Responsibilities:Lead the annual AMS GTM planning process, encompassing fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning.Collaborate with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across multiple roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services.Provide insights and performance tracking on business health, including lead funnel monitoring, sales efficiency, and productivity metrics using business intelligence tools.Oversee the execution of operational cadences within the organization, supporting management inspections throughout the customer lifecycle.Assist sales leadership in preparing content for key management reporting, including Quarterly Business Reviews.Enhance CRM accuracy, pipeline analytics, forecasting, and regional reporting requirements.Ensure efficient deal velocity by monitoring deal management processes and recommending improvements for deal structures, approvals, and booking processes.

Hiring disclaimer *This is an ongoing role with multiple openings as we continuously expand our team to meet growing customer demands.*The RoleAt Candid Health, we are on the lookout for enthusiastic Customer Strategy & Operations team members for 2026! Our team has experienced substantial growth over the past year, and we are eager to welcome fresh talent to help maintain our momentum and contribute to our ongoing expansion.In this pivotal role, you will manage a portfolio of existing customers, ensuring they achieve exceptional revenue cycle outcomes. You will engage with them directly to address their challenges, such as analyzing denial issues and identifying workflow gaps, while collaborating with various internal teams at Candid to devise effective solutions.As a member of this dynamic team, you will play a crucial role in alleviating the complexities of medical billing for our customers. If you share our passion for innovation in this space, we would love to connect and explore if you are the right fit for our team!Your ResponsibilitiesEngage closely with our current customers to uncover their most pressing pain points and devise creative strategies to address them.Take ownership of significant business outcomes, being accountable for driving crucial metrics that impact the company.Conduct detailed data analysis to identify the root causes of customer issues and provide data-driven recommendations for solutions.Help develop operational and product-oriented solutions, including workflow redesign and automation of manual tasks.Maximize the value Candid delivers to customers by ensuring a higher percentage of claims are paid swiftly and with minimal effort.Collaborate with teams across Candid, including RCM, Customer Support, Product, Design, and Engineering, to tackle our customers' most significant challenges.Contribute to shaping a positive company culture, making Candid Health an exceptional place to work.Who You Are1-5 years of relevant experience.Demonstrated success in owning and driving key business outcomes within high-performing teams.