Head of Technical Operations

Baton, a division of Ryder, develops technology that supports transportation and logistics across the United States. The team manages over $10 billion in freight and delivers software solutions for a network of more than 50,000 customers, including major global brands. Baton’s projects cover everything from user-facing applications to complex data platforms,…

As the Head of People Operations at mercor, you will play a pivotal role in shaping our employee experience and fostering a culture of excellence. You will be responsible for developing and implementing innovative people strategies that enhance employee engagement, drive performance, and align with our organizational goals. This position requires a strategic thinker with a strong background in HR practices and a passion for talent development.

The Employee Technology Experience (ETX) team at OpenAI develops and maintains the internal technology that supports daily work across the company. ETX manages core employee-facing systems, helping the organization stay agile and efficient. Within ETX, the Systems Operations (SysOps) team is responsible for a wide range of internal platforms and workflows. This includes identity systems, endpoint management, SaaS administration, infrastructure automation, enterprise tooling, and technical operations. SysOps works closely with teams such as Security, Engineering, Workplace, Finance, and People to ensure internal technology remains reliable, fast, and scalable. The team focuses on modernizing operations through automation, self-service tools, and AI-powered workflows to reduce friction and support company growth. Role overview The Director of Systems Operations leads the SysOps team at OpenAI's San Francisco office. This position sets the direction for a technical operations group that is central to the company’s internal technology environment. What you will do Lead and develop the SysOps team Clarify priorities and responsibilities across diverse operational areas Improve operational performance and the delivery of internal systems Drive the evolution of internal systems in an environment shaped by AI Requirements Experience organizing and leading technical operations teams Ability to manage complex workflows and set clear priorities Demonstrated success in driving accountability and refining team processes Comfort working across multiple technology domains and collaborating with cross-functional partners Technical versatility, strong execution skills, and a builder’s mindset This role fits someone who enjoys leading teams, improving operational processes, and working hands-on with technical systems.

Role overview airapps seeks a Technical Operations Coordinator based in San Francisco. This role plays a key part in supporting technical operations and moving projects ahead. The coordinator works with teams throughout the company to maintain reliable systems and find better ways to get work done. What you will do Handle daily technical operations and provide ongoing support Work on process improvements to boost efficiency Monitor system performance and look for ways to enhance it Help teams communicate clearly and coordinate across departments

Why Join Ivo?Contract negotiation is often seen as the most challenging, resource-intensive, and time-consuming element of the contract lifecycle. Despite technological advancements, it remains a complex task.With the advent of large language models, we can now address numerous contract negotiation challenges on a larger scale. Our product stands out in the market with an impressive 85%+ head-to-head trial win rate and is utilized by some of the most prestigious companies worldwide.Position Overview:We are excited to announce the search for our inaugural Head of People, a pivotal role as we expand our team. Ivo is on an ambitious growth trajectory, aiming for significant milestones by 2026 and beyond. Our people are our greatest asset, and we are committed to attracting exceptional talent while nurturing our existing high-performing, humble team members who make Ivo a remarkable workplace.As our first dedicated leader in people operations, you will play a vital role in shaping our team and culture. Your responsibilities will span the entire employee lifecycle—from sourcing and recruitment to onboarding, performance management, and overall employee satisfaction. You will help define our organizational identity and attract, hire, and develop the individuals who will define our future.What This Role Is Not: This position is not for those who prefer a conventional or formulaic approach to team building and people operations. We are looking for an innovative thinker who challenges the status quo and embraces curiosity and open-mindedness in scaling and supporting teams. If you resonate with this approach, we would love to hear from you!Key Responsibilities:Support Our Growth: Initially, your primary focus will be on hiring the team needed to reach our next growth milestone. This includes sourcing and recruiting top talent while developing scalable frameworks for candidate sourcing.Manage the interview process, ensuring hiring managers receive support throughout each stage of the hiring funnel—from scheduling interviews to gathering feedback and finalizing criteria for decisions.

About LangChainLangChain is dedicated to making intelligent agents a common reality. We provide the essential tools for agent engineering in practical applications, enabling developers to transition from prototypes to production-ready AI agents that can be trusted by teams. Our journey began with the development of widely used open-source tools, and we have evolved to offer a comprehensive platform for building, evaluating, deploying, and managing agents at scale.Today, our products, including LangChain, LangGraph, LangSmith, and Agent Builder, empower teams in delivering real AI solutions across startups and established enterprises. Millions of developers rely on LangChain to support AI initiatives at notable companies such as Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.With $125M raised in Series B funding from leading investors such as IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we are poised for continued product development and accelerated growth. Each team member has a significant impact on our innovations and collaborative work culture, making LangChain an exciting place to contribute to the future of technology.About the RoleAs a leader in the AI sector, LangChain's growth is intrinsically linked to the exceptional technical talent we recruit. We are in search of a Head of Technical Recruiting who embodies both expertise and strategic leadership. Our technical recruiting team is made up of seasoned professionals, each with over 15 years of experience; we require a leader capable of earning their respect while thriving in a fast-paced, high-stakes environment.In this role, you will serve as a player-coach, actively managing a portfolio of high-priority technical positions while simultaneously formulating strategies to scale our engineering and product teams for our next growth phase.

Join DoorDash Labs as the Director of Drone Operations, where you will spearhead our innovative drone flight initiatives. You will be responsible for ensuring compliance with FAA Part 135 regulations and establishing safety protocols. Your leadership will guide a dynamic team of pilots and operational staff, driving the development of standard operating procedures and enhancing our drone delivery services. This role requires hands-on involvement with operations and close collaboration with engineering and product teams, based in our San Francisco office—remote work is not an option.

Fluidstack builds computing infrastructure for artificial superintelligence. Its data centers deliver gigawatts of computational power to leading AI labs, with a focus on speed and reliability. The team is small and hands-on, where each member takes projects from idea to completion. Collaboration and ownership matter here, and every role has a direct impact on the company’s mission. Role overview The Technical Program Manager - Facility Operations leads the development and operational readiness of Fluidstack’s facilities operations team in San Francisco, CA. This role centers on designing, implementing, and maintaining a full training program for data center operations staff. The goal: ensure every team member is prepared to manage complex, critical infrastructure safely and efficiently. Key responsibilities Develop and manage training programs for data center operations personnel Validate and update technical training materials for accuracy and effectiveness Oversee operational initiatives, including planned maintenance governance and change management Provide oversight for MOP (Methods of Procedure), EOP (Emergency Operating Procedures), and AOP (Abnormal Operating Procedures) Ensure operational teams are qualified and equipped to handle mission-critical facility tasks Requirements Strong technical background in data center or mission-critical facility operations Experience progressing through hands-on operational roles Ability to create and validate technical documentation and training content Commitment to developing and mentoring operations professionals This position suits someone interested in shaping the future of data center operations and building the next generation of technical talent.

About Dealops:Dealops is at the forefront of transforming the revenue infrastructure that will define B2B for the coming decade. As the complexity of B2B pricing skyrockets—spanning usage-based, outcome-based, hybrid, and bespoke terms—the existing systems struggle to keep pace.Our mission is to create a robust layer that enables modern pricing to be operational: ensuring policy adherence, enabling auditability, and providing AI-driven recommendations that can be relied upon in enterprise settings. If we succeed, Dealops will revolutionize revenue management just as Salesforce has transformed pipeline management.Currently, we are empowering revenue teams at innovative companies like Clay, LangChain, Plaid, and Airwallex, where navigating pricing complexity is critical. We are moving rapidly to establish something foundational.About this Role:This is a hands-on leadership position offering significant scope: drive product release, oversee implementations, scale the organization, and elevate technical standards. We seek a highly motivated builder eager to embark on a true 1→10 journey (achieving early product-market fit with a projected growth of 10x year-over-year) and passionate about creating a category-defining solution. You will influence product direction, architectural choices, and the foundational systems of the engineering organization, with a direct impact on company success.*In-office position, 5 days/week in SF - fostering high-velocity collaboration, rapid iterations, minimal meetings, and tight feedback loops among Engineering, Product, and GTM teams.

Role overview hyperbolic seeks a Head of Supply Chain Management to guide and refine supply chain operations in San Francisco, CA. This leader will set supply chain strategy, improve workflows, and ensure operations support the company’s broader objectives. What you will do Lead and mentor supply chain teams to maintain efficient daily operations Work closely with other departments to enhance end-to-end supply chain performance Implement process improvements that advance company goals Spot opportunities for innovation and operational upgrades Requirements Strong analytical skills with the ability to interpret complex data Experience collaborating with cross-functional teams Skilled communicator and effective team builder Background in supply chain management or a related discipline This leadership role offers the chance to shape hyperbolic’s supply chain and make a lasting impact on the company’s capabilities.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a challenging and time-consuming process, reminiscent of the days when fax machines ruled the office.With the advent of large language models, we now have the capability to transform contract negotiation into a streamlined, efficient operation. Our product boasts an impressive 85%+ head-to-head trial win rate and has gained the trust of some of the most prominent organizations worldwide.Position Overview:We are excited to announce our search for our inaugural Head of People. As we embark on an ambitious growth path towards 2026 and beyond, our people remain our most valuable asset. We seek exceptional talent to join our ranks and foster our current team of high-caliber, humble, and high-performing individuals who contribute to making Ivo a remarkable workplace.This pivotal role will be the first dedicated leader in people operations at Ivo, responsible for all aspects of our people and culture strategy. This includes sourcing, hiring, onboarding, and facilitating employee growth and satisfaction. The Head of People will help define our organizational identity and attract, hire, and nurture the talent that will shape our future.What This Role Is Not: We are not looking for someone who adheres strictly to conventional methods in team building and people operations. We want an innovative thinker who challenges the status quo, exhibits curiosity, and approaches team scaling and support with a fresh perspective. If this resonates with you, we would love to connect!

Corgi is a full-stack insurance carrier based in San Francisco, focused on building efficient insurance products for startups. By underwriting and issuing policies directly, Corgi removes intermediaries, allowing for customized coverage and streamlined processes. The company has raised over $108 million and is scaling up to transform the insurance experience for growing businesses. Role overview This is Corgi's first dedicated People leadership position. The Head of People will own every aspect of talent acquisition and retention, from recruiting to people operations, company culture, and compensation. The role calls for someone who enjoys building systems from scratch, thrives in a high-growth setting, and brings a proactive, hands-on approach to both strategic and operational challenges. What you will do Lead full-cycle recruiting across all departments, including sourcing and closing candidates. Create and refine hiring playbooks tailored to specific roles and teams. Set up and manage core people operations such as HRIS, payroll, onboarding, and compliance. Develop frameworks for compensation, leveling, and performance evaluation as the company grows. Shape company culture by building effective systems and standards. Work closely with leadership on headcount planning and organizational design. Requirements At least 3 years of experience building a people function from the ground up in a high-growth startup. Strong sourcing skills, including creative approaches to finding candidates beyond LinkedIn. Hands-on experience with modern recruiting tools and ATS platforms (Corgi uses Ashby). Ability to balance operational detail with strategic thinking about organizational health. Self-motivated and resourceful, able to create frameworks while navigating ambiguity. Preferred qualifications Experience hiring enterprise or technical talent. Background in technology or SaaS sales. Familiarity with insurance or financial services industries. Why join Corgi? Play a key role in shaping a new kind of insurance company from the ground up.

About the TeamThe Stargate team at OpenAI is dedicated to constructing the physical infrastructure that drives our most advanced AI systems. We are at the forefront of designing, deploying, and managing cutting-edge data center infrastructure, expanding rapidly to meet the growing needs of AI technology. Our efforts synergize hardware, networking, facilities, supply chain, and deployment execution, ensuring seamless integration and functionality.Our mission is to convert compute requirements into reliable, scalable, and deployable systems that can manage the complexities of frontier AI workloads.About the RoleWe are looking for a passionate Hardware Operations Technical Program Manager to lead the execution of AI infrastructure hardware programs throughout their lifecycle.In this pivotal role, you will take ownership of cross-functional program execution, which includes hardware readiness, supplier coordination, deployment planning, rack-level integration, manufacturing operations, logistics, field deployment, and operational handoff. You will collaborate closely with teams in hardware engineering, data center engineering, networking, supply chain, manufacturing, deployment, and operations to ensure that critical infrastructure programs transition smoothly from design to production readiness.This position is ideally suited for an individual who can navigate both technical and programmatic aspects, comprehending hardware systems, identifying operational hurdles, fostering accountability across teams, and establishing scalable processes for high-volume infrastructure deployment.Key ResponsibilitiesLead end-to-end Hardware Operations readiness initiatives for AI infrastructure systems, encompassing servers, racks, networking hardware, power and cooling interfaces, and related data center infrastructure.Create and implement scalable hardware operations processes, workflows, and support models covering deployment, repair operations, diagnostics, break/fix, escalation management, and ongoing operations.Oversee cross-functional execution of Hardware Operations readiness initiatives, ensuring that operational capabilities, tooling, documentation, staffing models, and workflows are established ahead of production deployment and operational handoff.Collaborate with Hardware Engineering, Manufacturing, Supply Chain, Data Center Operations, Network Operations, Deployment, Reliability Engineering, and external suppliers to ensure alignment on operational requirements, supportability, and readiness milestones.Develop operational scorecards, reporting frameworks, and metric algorithms to track progress and success.

About SalientAt Salient, we are at the forefront of revolutionizing financial operations through cutting-edge AI technology. Our mission is to automate complex workflows in loan servicing, making them simpler and more efficient.Supported by industry leaders a16z and Y Combinator, we have successfully raised $65 million in Series A funding.Within just two years, we've achieved an 8-figure ARR, serving over 20% of the auto lending industry while processing millions of transactions daily.We have fully integrated our solutions with major financial institutions, moving beyond mere proof-of-concepts.Our growth trajectory includes expansion into new financial services segments.We embrace an in-person office culture at our San Francisco headquarters.We are deeply integrated with our clients, managing the entire stack and rapidly advancing the adoption of modern AI in regulated sectors where accuracy and reliability are paramount.Why We Are HiringAs we aim to double our team from 50 to over 100 employees in the next year, we are seeking a dedicated Head of People to elevate our HR function. While we have foundational elements in place (like Rippling and benefits), we need a visionary leader to establish strategic HR infrastructure, cultivate our culture, and collaborate with leadership on talent decisions.The RoleAs our inaugural people leader, you will transition our HR function from foundational to strategic. You will oversee all aspects of performance management, compensation frameworks, employee relations, and cultural initiatives. Reporting directly to the CEO, you will work closely with leadership on all people-related decisions.Your ResponsibilitiesDevelop and lead our comprehensive people strategy, including performance management, compensation, employee development, and cultural enhancement.Collaborate with leadership on organizational design, workforce planning, and talent acquisition strategies.Enhance our HR infrastructure by refining policies, ensuring compliance, and optimizing benefits programs.Create and implement performance management frameworks encompassing goal-setting, reviews, promotion cycles, and career development.Lead the compensation strategy by maintaining equitable pay structures, managing equity grants, and conducting market analysis.Drive engagement and cultural initiatives, including team-building events, defining company values, and implementing DEI programs.Manage employee relations by coaching managers on handling difficult conversations, resolving conflicts, and addressing sensitive situations.Establish manager enablement programs to foster leadership development.

Join Rockstar, a pioneering startup at the cutting edge of AI and technology, as we transition from stealth mode to a competitive force in the industry. We are on the lookout for a strategic Head of Growth who can accelerate our momentum, enhance our systems, and effectively deploy both AI and human resources at critical junctures. This is an essential position for a systems thinker who naturally prioritizes automation.Why This Opportunity is UniqueHaving developed our solutions in secret, we are now ready to take our innovations public. The complexity of our operations has surpassed the capabilities of our small founding team. We need a growth leader who can outpace our competitors, refine our systems, and synchronize the deployment of AI and personnel.The Mission AheadAs our Head of Growth, you will play a crucial role in ensuring our systems, talent strategy, and market presence not only keep up with the advancements in AI but lead the way. You will be responsible for creating the infrastructure that transforms our vision into actionable results, including agentic workflows, resource allocation, go-to-market (GTM) strategies, and the operational foundation that empowers our team to excel.Your Key Responsibilities1. Systems Alignment & Agentification (Highest Priority)Your focus will be on developing systems and automation rather than merely increasing headcount. You will take ownership of:Assessing how human resources are utilized and systematically transitioning low-impact tasks to agentic workflows.Creating and sustaining AI-driven systems across operations, recruitment, communications, and content creation.Designing automation frameworks that encapsulate the CEO's vision and translate it into organized strategies and execution plans.Establishing operational rhythms and metrics that foster improved decision-making.2. Business Operations (BizOps)Understanding the compounding effects of every operational and strategic decision, you will be responsible for:Translating the CEO's product insights into clear objectives, priorities, and actionable artifacts for the team.Leading partnership negotiations, preparing for fundraising, and conducting competitive analysis.Strategically planning team structure and resource allocation as the company scales.Organizing team offsites, operational cadences, and strategic planning sessions.3. Go-To-Market Systems & Vision EnhancementYour role will also involve amplifying our compelling market perspective as we move forward.

At Meter, we are on a mission to transform internet infrastructure into a utility service, providing innovative solutions for a diverse range of stakeholders, including Customers, ISPs, Partners, and Technicians. Our Partner Operations team is the driving force behind Meter's global deployment network, empowering Partners to deliver essential infrastructure worldwide.The deployment phase of a network is critical, with every stakeholder playing a pivotal role in constructing a resilient and high-performance infrastructure. We dedicate specialized teams to each stakeholder, ensuring that our products and processes enable operational and technical excellence on a large scale. As a Technical Project Manager, you will spearhead projects, processes, and product development for Meter’s Partners, helping to create a pioneering, Partner-first networking solution.From onboarding to planning and execution, you will cultivate institutional knowledge with our partners, streamlining their work to ensure precise and unified deployments. Your contributions will be crucial in driving consistent, efficient outcomes across hundreds of simultaneous installations, fostering growth for our Partners and enhancing the experience for our Customers. The innovative product necessary to support this Partner-driven initiative is yet to be developed, and we need your expertise to bring it to life.

Role overview Pano AI seeks a Senior Technical Program Manager - Operations to join the team in San Francisco, California. This position plays a key role in shaping operational strategies and guiding cross-functional teams to deliver impactful projects. The focus is on refining processes and driving greater efficiency across the organization. What you will do Coordinate and lead teams from different departments to achieve project objectives Manage operational projects from initial planning stages through to completion Spot opportunities to streamline workflows and enhance efficiency Use technical program management skills to address operational challenges Requirements Background in managing technical programs within operational settings Strong collaboration skills with diverse stakeholders Demonstrated success in delivering projects and improving processes

About GigsAt Gigs, we are revolutionizing the operating system for mobile services by creating a platform that seamlessly integrates global connectivity for tech companies.Similar to how Stripe enables businesses to add payment buttons in seconds, Gigs empowers platforms to seamlessly incorporate connectivity, merging traditional telecom with cutting-edge technology. From fintechs launching mobile services to HR platforms offering work phone plans, we simplify provisioning and eliminate telecom complexities.Our dynamic team of approximately 100 professionals across the US and Europe is supported by nearly $100 million in funding from esteemed investors like Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, we unite early-stage engineers, product innovators, and business leaders from industry giants like Stripe, Airbnb, and Shopify. Together, we are addressing profound technical and regulatory challenges to deliver truly seamless connectivity.If you possess a curious spirit, creative mindset, and a desire to influence the future of telecom, we want to hear from you.The RoleAs the Head of Communications at Gigs, you will define our brand presence. Being the first in our category, we aim to cultivate a beloved brand. Collaborating with Gigs' leadership, marketing, HR, and product teams, you will develop and implement a communications strategy that enhances our reputation, attracts enterprise clients, and draws top talent.Gigs is at a pivotal moment with numerous stories to share. The ideal candidate will combine exceptional strategic storytelling capabilities with the ability to execute effectively, transforming our narratives into impactful headlines.This position is based in one of our US hubs (San Francisco or New York).

Join Our User Operations TeamThe User Operations team at Perplexity AI is at the forefront of enhancing user experiences. We are committed to ensuring our AI-driven search and answer engine provides genuine value to every user, from individual consumers to larger organizations. Our team operates across several support channels, including email, in-app messaging, Slack, and community forums. We work closely with Product, Engineering, Billing, and Growth teams to transform user feedback into actionable product improvements. As a dynamic startup, we require team members who can wear multiple hats and contribute beyond just resolving support tickets.Your RoleAs a User Operations Generalist, you will play a critical role in our fast-paced environment. We are looking for someone who possesses exceptional customer support skills coupled with strong technical knowledge. You will manage a high volume of user inquiries across various channels while investigating product issues, leveraging customer feedback to discover problems, and proposing solutions that enhance the overall user experience.This position is not merely about handling tickets. As new features and products are launched, you will be the first to hear user feedback—what works well, what causes confusion, and what requires fixing. Your interactions will help us gather insights that influence successful launches, identify potential issues early, and communicate clear solutions back to our users. Additionally, you will be responsible for building automations and optimizing workflows to enhance our team's efficiency as we adapt to the rapid pace of product development without compromising quality.We seek an individual who can navigate uncertainty and create solutions where processes are still being established. You will not always have a predefined playbook; instead, we need a proactive individual who can carve out a path forward instead of simply following one.Your Characteristics:You identify gaps: Whether it's a missing Help Center article, a flawed workflow, or recurring user issues, you take the initiative to address these.You are self-driven: You are motivated to take the lead but also recognize when to seek guidance.You communicate effectively: You keep your team informed, raise blockers early, and ensure that nothing slips through the cracks.You thrive in autonomy: We expect you to operate independently without constant supervision.

We are seeking a passionate and visionary Head of Community to lead our community engagement efforts at Laurel. In this pivotal role, you will be responsible for fostering and nurturing relationships within our community, enhancing member engagement, and driving initiatives that resonate with our audience.Your strategic mindset will be crucial in developing innovative programs and events that further our mission while creating a welcoming environment where members feel valued and connected.