Lab Operations Associate at Merge Labs | San Francisco Bay Area

At Merge Labs, we are pioneering research at the intersection of biological and artificial intelligence, aiming to enhance human potential, autonomy, and experience. Our innovative approach focuses on developing cutting-edge brain-computer interfaces that communicate with the brain at high bandwidth, seamlessly integrate with advanced AI, and are designed to…

Merge Labs is an innovative research laboratory dedicated to harmonizing biological and artificial intelligence, aiming to enhance human capabilities, autonomy, and overall experience. Our focus is on pioneering groundbreaking brain-computer interface technologies that interact with the brain at high bandwidth, seamlessly integrate with advanced AI systems, and ensure safety and accessibility for all users.About the Team:Our Bio team is at the forefront of designing, constructing, and evaluating the biotechnological foundations necessary for next-generation brain-computer interfaces. We employ a multidisciplinary approach, merging molecular engineering, synthetic biology, neuroscience, and advanced techniques such as ultrasound to create less invasive, high-bandwidth connections with neurons. The Bio team focuses on developing core molecular technologies, validating their efficacy both in vitro and in vivo, and showcasing their advanced capabilities through animal models. We create bespoke experimental setups and workflows, collaborating closely with engineers and data scientists to tackle some of the most demanding challenges in biotechnology.About the Role:As a Research Associate, you will be part of a multidisciplinary team driving critical biological research at Merge Labs, with two distinct tracks:Science-Track RAs engage directly in active scientific programs, collaborating closely with scientists to design, implement, and refine experiments across various fields such as protein engineering, cell biology, synthetic biology, neuroscience, and translational biology. Your experimental work will directly influence experimental decisions, execution, and technical strategies. This track is specifically structured to identify and nurture high-potential early-career scientists, facilitating their progression towards independent scientific roles.Platform-Track RAs focus on developing and maintaining the essential experimental capabilities that support ambitious scientific endeavors at scale. You will collaborate with platform leaders to operate, enhance, and innovate foundational workflows. This track values precision, systems thinking, and profound technical expertise, allowing you to transform delicate or custom experiments into robust, high-quality pipelines that propel the entire organization forward. This track offers a gratifying, long-term career path for individuals who excel in supporting research.In this Role, You Will:Conduct experiments in one or more domains, including:Molecular biology (cloning, CRISPR, etc.)

At Merge Labs, we are at the forefront of research, dedicated to merging biological and artificial intelligence to enhance human potential, agency, and experience. Our innovative journey focuses on pioneering brain-computer interfaces that communicate with the brain at high bandwidth, integrating cutting-edge AI technologies while ensuring safety and accessibility for all users.About Our TeamThe Merge team is committed to addressing the most ambitious challenges in molecular engineering, synthetic biology, and neuroscience. Our Research Platform Team is tasked with constructing the experimental capabilities essential for swiftly and rigorously tackling these issues. We create instruments and pipelines that expedite molecular assembly, protein expression, mammalian cell culture, advanced microscopy, and sequencing, along with some unique custom methods. Collaboration with various program teams is key to establishing and optimizing these capabilities, automating processes where beneficial, and integrating with our data science and machine learning frameworks. Our innovative approaches are designed to significantly enhance throughput and drive continuous advancement.Role OverviewAs an Automation Engineer, you will play a critical role in developing automation pipelines to accelerate our key research initiatives. This position will utilize your existing technical and scientific knowledge while challenging you to quickly adapt to new scientific fields and develop additional experimental capabilities. You will work closely with program leads, project scientists, data scientists, and engineers to collaboratively design, implement, and scale research pipelines. This position requires independent work and may involve recruiting additional team members to support various projects.Key Responsibilities:Collaborate with program leads and project scientists to identify automation requirements and strategies.Leverage biological contexts and experimental insights to inform automation strategies and execution.Design, acquire, construct, program, and validate instrumentation and software, providing training to project teams.Ensure the quality, reliability, and integrity of data produced by automated pipelines, including establishing and integrating QC checkpoints.Work with data science and machine learning engineers to integrate metadata tracking, computational design, and analysis into experimental workflows.Collaborate with electrical, mechanical, and software engineers to streamline automation processes.

Merge Labs stands at the forefront of research, dedicated to integrating biological and artificial intelligence to enhance human capabilities, autonomy, and experiences. Our innovative approach focuses on developing groundbreaking brain-computer interfaces that operate at high bandwidth, seamlessly integrate with advanced AI technologies, and ensure safety and accessibility for all users.About Our TeamOur Core Software team at Merge is instrumental in constructing the software infrastructure that will empower the next wave of neuroscience. We are tasked with designing, implementing, and maintaining systems that transform experimental data into actionable insights—reliably, reproducibly, and on a large scale. Our audience includes biologists, clinicians, neuroscientists, and machine learning researchers. Our objective is clear: to create secure and efficient systems that accelerate scientific progress. As trusted partners in science, we uphold the highest software integrity standards, establish data collection and analysis interfaces, and democratize scientific data access across our organization.Position OverviewIn the role of Senior Application Engineer, you will be a pivotal member of our team, responsible for defining and developing the core application utilized by scientists, clinicians, and collaborators to interact with our specialized multi-modal hardware product. Collaborating closely with our hardware team, you will explore the possibilities, design intuitive user interfaces for clinicians, and craft efficient tools for our research scientists. This position, which reports to the Head of Software, is highly collaborative, engaging with data engineers to leverage our cutting-edge data platform and offer low-code and no-code solutions for complex laboratory workflows. You will cater to a diverse user base—from hardware engineers needing flexible, high-performance APIs to external research partners requiring user-friendly interfaces with built-in safeguards. A meticulous approach and a commitment to ethical software development are essential, as every user interaction must exemplify the highest standards of scientific practice.Key ResponsibilitiesDevelop software solutions enabling scientists to create tailored 3+1D treatment plans that combine functional ultrasound imaging with targeted ultrasound neuromodulation.Integrate ultrasound, microscopy, gantry, and other automation APIs into a cohesive application for executing both unique experiments and high-throughput screening.Collaborate with cross-functional teams to ensure alignment of technical solutions with user needs and safety standards.

At Merge Labs, we are at the forefront of scientific innovation, dedicated to harmonizing biological and artificial intelligence to enhance human potential and experiences. Our mission is to pioneer groundbreaking brain-computer interface technologies that communicate with the brain at unprecedented speeds, integrate seamlessly with advanced AI, and ensure safety and accessibility for all users.About Our Team:Our team is committed to transforming advanced brain-computer interface visions into tangible algorithms. By integrating knowledge from synthetic biology, neuroscience, device physics, signal processing, and machine learning, we create effective methodologies to connect human intelligence with artificial intelligence. Our work involves designing experiments, developing analytical frameworks, collecting data, training models, and optimizing performance to construct scalable Brain-AI systems. We prioritize urgency while maintaining a balance between creative exploration and engineering rigor, as we believe that enhancing human ability, agency, and experience is one of the most pressing challenges of our era.Role Overview:As the most senior data engineer on our team, you will take charge of the data pipelines that capture, process, and deliver the essential data driving Merge’s molecular optimization platform. Your role will include converting diverse laboratory outputs into structured, queryable datasets that enable scientific analysis and closed-loop machine learning. Collaborating closely with experimentalists, you will establish data standards and metadata conventions, and work alongside ML engineers to ensure results are integrated into production-grade systems.This position reports to the Head of Software and involves extensive cross-functional collaboration—spanning software engineering, data architecture, and scientific informatics. As part of the Core Software team, you will be supported by infrastructure specialists and will coordinate with the Application Development Lead to ensure comprehensive scientific and user input capture.Your Responsibilities Include:Developing and maintaining ingestion pipelines from laboratory instruments into centralized data storage.Designing schemas and capturing metadata standards for experimental data.Implementing post-processing pipelines to generate analysis-ready datasets for our scientific teams.Setting up monitoring, alerting, and structured logging for data pipelines to ensure optimal operation.

Join Pylon Labs in shaping the future of B2B Support!Pylon is trusted by leading customer support and success teams from innovative companies such as Hightouch, Merge, and Sardine. Our all-in-one support platform harnesses the power of conversational data, enhanced with intelligence, enabling our clients to streamline their operations in real-time.Recently backed by YCombinator, General Catalyst, Bain, and a16z, we have secured our Series B funding and currently empower over 1000 B2B companies in their customer support and success initiatives.This position is strictly on-site in our vibrant San Francisco office; we do not offer remote or hybrid work options.

Join unto-labs as a Creative Lead, where you will spearhead innovative projects, guiding our creative team to produce exceptional digital solutions. Your vision will shape our brand identity and enhance user experiences. If you are passionate about creativity and have a strong portfolio, we want to hear from you!

Join our dynamic team at unto-labs as a Product Engineer where you will be at the forefront of innovation. In this role, you will design, develop, and enhance our cutting-edge products while collaborating with cross-functional teams. Your contributions will directly impact the product lifecycle, from conceptualization to deployment.

Join Our Team at Pylon Labs!At Pylon, we are on a mission to redefine the B2B post-sales landscape. Our innovative all-in-one platform leverages conversational data and advanced intelligence to empower our clients to manage their operations seamlessly and in real-time.Pylon is proudly backed by top-tier investors including a16z, BCV, General Catalyst, and Y Combinator.Today, over 1000 companies, including notable names like Linear, Cognition (the team behind Devin), Modal Labs, and Incident.io, rely on Pylon for their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.Our product encompasses a vast problem space, presenting numerous opportunities for impactful contributions. We are eager to bring on board several exceptionally skilled software engineers across various tech stacks.Are You the Right Fit?You prefer coding over meetings and are committed to delivering high-quality work.You possess strong engineering fundamentals, write efficient code, and understand your strengths and areas for growth.You thrive on autonomy and take ownership of your projects.You are located in San Francisco or are willing to relocate, and you value in-person collaboration to foster a vibrant company culture.Familiarity with React, Golang, GraphQL, and AWS is a plus.You will be joining a highly skilled technical team with senior engineers from respected organizations such as Samsara, Affinity, and Airbnb.Perks of Joining Pylon Comprehensive medical, dental, and vision coverage for employees. 401(k) retirement plan with company match. Commuter benefits to ease your travel. Generous parental leave. 14 company holidays and unlimited paid time off. Annual offsite retreats. Free lunch, dinner, and snacks at the office to fuel your day. Fitness stipend to support your well-being.About Pylon LabsFunding: Series B led by a16z and BCV, with a total of $51M raised.Founders: [Details about the founders].

Join Pylon Labs and help shape the future of B2B Post Sales. Our innovative platform empowers top support and success teams at leading companies such as Hightouch, Merge, and Sardine to seamlessly manage customer support across multiple channels including Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all from a single interface.At Pylon, we are creating a comprehensive system of record with a wide-ranging product that presents intricate design challenges. We recognize that exceptional design is crucial and serves as a key differentiator in our offerings compared to traditional players. This role is not merely about surface-level design; you will actively engage with customer feedback and collaborate with engineers to deliver significant features that rival entire product lines in other organizations. Being part of a startup environment, you will have the unique chance to establish the design vision and develop the design system for Pylon.Your Responsibilities:Deliver designs to the engineering team within your first week.Investigate and comprehend customer issues and feedback.Work in tandem with product and engineering teams throughout the project lifecycle (we prioritize collaboration over traditional waterfall methods).Collaborate closely with co-founders and peers to navigate both problem identification and solution development (as we do not employ product managers).Effectively communicate differing viewpoints and facilitate constructive decision-making.Conceptualize comprehensive user flows for new features.Create high-fidelity mockups and develop the UI/UX.Contribute to the design system development alongside Wendy, Ben, and Oliver, along with our engineering partners.Use analytics to validate design decisions.Qualifications:Located in, or willing to relocate to, San Francisco and enthusiastic about in-person collaboration.Highly organized, diligent, and capable of working efficiently.Passionate about experimenting with the product and suggesting enhancements.Compensation: The estimated salary for this position is approximately $200K USD, with adjustments based on experience and skills.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are revolutionizing B2B post-sales support with an all-inclusive platform that leverages conversational data and advanced intelligence, empowering our clients to manage their operations seamlessly in real-time.Supported by leading investors including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies such as Linear, Cognition (creators of Devin), and Modal Labs, who trust us to streamline their support and customer success workflows. We are also honored to be featured on the Enterprise Tech 30 List.This role is fully in-person; remote or hybrid options are not available. Your RoleEngage directly with customers while developing bespoke solutions.We seek a former Software Engineer who appreciates the power of automation—complete a task once and automate it, never to revisit it.Facilitate the migration of new customers from their legacy support systems to Pylon.Lead customer migration meetings within your first week.Serve as the primary 'problem-solver' for customers as they transition to Pylon, guiding them through the reconstruction of their processes and data.Become a product expert and assist customers in identifying the most suitable solutions, even when they may not initially understand their needs.Participate in pre-sales calls, showcasing your expertise in potential solutions.Develop proficiency not only in Pylon but also in the systems we are migrating from (e.g., Zendesk, Intercom).Manage multiple customer migrations simultaneously, ensuring timely completion.Continuously refine and enhance the migration process.RequirementsMust be located in or willing to relocate to San Francisco and eager to work on-site.Highly organized and quick to adapt; you’ll be managing multiple migrations concurrently.Detail-oriented with a strong capacity to learn rapidly; you will need to master various tools promptly.A passion for product innovation and the ability to suggest enhancements.Our BenefitsWe offer a vibrant work culture with numerous perks to enhance your experience.

Join Pylon Labs and Shape the Future of B2B Post Sales!At Pylon, we are on a mission to revolutionize B2B post-sales support with our all-in-one platform that leverages conversational data and advanced intelligence. Our goal is to empower our clients to manage their operations seamlessly in real-time.Backed by leading venture capital firms including a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1,000 companies, such as Linear, Cognition (Windsurf), and Modal Labs, who rely on Pylon for their support and customer success workflows. Discover more about us on the Enterprise Tech 30 List.This position is fully in-person at our San Francisco office; we do not provide remote or hybrid work options.Your RoleYou will manage the complete migration process for our clients, which encompasses translating their existing workflows, enabling their teams, and assisting with the transfer of historical data.We believe in utilizing our products ourselves; thus, you will develop strong fluency in our platform. By the end of your first week, you will be fully equipped to guide both yourself and others in using Pylon effectively.As the primary expert on Pylon implementations, you will also gain in-depth knowledge of legacy support systems such as Zendesk and Intercom that we transition customers away from.You will be the first point of contact for customer inquiries related to our product, addressing questions ranging from simple how-tos to intricate edge cases.Handle multiple customer migrations simultaneously, ensuring successful outcomes; currently, we boast zero failed migrations, and we intend to maintain this record.QualificationsMust be located in or willing to relocate to San Francisco and enthusiastic about working on-site.Highly organized, diligent, and swift; you will manage over 20 migrations concurrently.Comfortable engaging with customers via chat and video regularly.A collaborative team player; our Solutions Engineering team is small yet impactful. We thrive on collective efforts, valuing the best ideas regardless of their origin.Detail-oriented with the capacity to learn rapidly; you will need to master various tools quickly.

Join Pylon Labs: Shaping the Future of B2B Post-Sales!Pylon Labs is revolutionizing the B2B post-sales experience with our comprehensive platform driven by conversational data and intelligent insights. Our mission is to empower businesses to manage customer support and success seamlessly and in real time.We are proudly supported by top-tier investors including a16z, BCV, General Catalyst, and Y Combinator.Over 1,000 businesses, such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, trust Pylon to enhance their customer success and support workflows. We are also honored to be listed on the Enterprise Tech 30 List.Our platform addresses a vast and intricate challenge, offering significant ownership and accountability as well as ample opportunities for development.Commitment to Quality Customer Experience at ScaleAt Pylon, we firmly believe that scaling should not compromise the quality of customer experience. By utilizing our own tools and establishing efficient internal processes, we aim to provide our smaller clients with the support and resources they need to thrive—without necessitating weekly meetings they may not desire.As a Scaled Customer Success Manager, you will be instrumental in operationalizing this vision at scale. We seek a candidate who can transform insights gained from hands-on experiences into scalable and repeatable processes.Your ResponsibilitiesCollaborate with the Scaled Customer Success Team: Work closely with our team to manage a diverse and high-volume portfolio, ensuring each customer, regardless of size, receives a high-quality and responsive experience through Pylon.Oversee the Customer Lifecycle: Conduct calls and manage inbound communications through Slack, email, and Pylon. Take charge of the entire lifecycle for your assigned accounts, from post-onboarding stabilization to renewal.Implement and Enhance the Playbook: Execute established success strategies and leverage real customer interactions to refine our playbooks. As the team expands, you will help define excellence in our customer success practices.Proactive Health Monitoring: Track product usage and customer signals to identify risks of churn and opportunities for expansion. You will be accountable for maintaining the health of the scaled segment and recognizing accounts that are poised for deeper engagement.Collaborate on Infrastructure Development: Work closely with the Customer Success, Product, and Engineering teams to design the necessary tools and automated workflows to support our 1,000+ clients.

Join Pylon-Labs and shape the future of B2B Post Sales!Our innovative platform is trusted by top support and success teams at leading companies such as Hightouch, Merge, and Sardine. With Pylon, customer support is streamlined across various channels including Slack Connect, Microsoft Teams, Email, In-App Chat, and Slack Community—all managed seamlessly from one location.We are creating a comprehensive system of record that encompasses a vast surface area and presents intricate design challenges. We view design as a pivotal product differentiator, and this role will not involve mere pixel pushing. Instead, you will translate customer feedback into actionable insights and collaborate closely with engineers to deliver significant features that rival entire product lines from other firms. This is a unique opportunity to define the design vision and establish the design system for Pylon in an early-stage environment.Your Responsibilities:As a skilled product designer with a strong focus on visual design, you will be pivotal in our creative process.Within your first week, you will deliver designs to engineering for implementation.You will dive deep into understanding customer challenges and feedback.Work collaboratively with product and engineering teams throughout projects (we favor agile methodologies).Engage with cofounders and peers to navigate both problem-solving and solution development (our team operates without product managers).Foster open communication, present differing viewpoints, and facilitate constructive decision-making.Design comprehensive user flows for new features.Create high-fidelity mockups while considering UI/UX best practices.Collaborate with team members including Wendy, Ben, and Oliver to enhance our design system alongside engineering partners.Utilize analytics to validate your design decisions.Qualifications:Candidates must be located in or willing to relocate to San Francisco and be enthusiastic about working in person.You should demonstrate strong organizational skills, a diligent work ethic, and the ability to work swiftly.A passion for experimenting with the product and proposing enhancements is essential.

Merge is at the forefront of providing cutting-edge agentic tools and customer-facing integrations tailored for advanced LLMs, Fortune 500 companies, and B2B SaaS solutions. Our platform features two primary offerings: Merge Unified, which allows businesses to seamlessly incorporate hundreds of integrations through a single API, and Merge Agent Handler, designed to grant AI agents secure access to a plethora of third-party tools. Our enterprise-grade platform encompasses the full integration lifecycle, from authentication and security to continuous monitoring and maintenance. Trusted by thousands of companies, Merge accelerates product development, removes sales obstacles, mitigates customer churn, and conserves engineering resources, enabling teams to concentrate on their core products. Who are we looking for?We are seeking both backend and full-stack engineers to join our two engineering teams located in San Francisco. Our Foundations team develops Merge's infrastructure to achieve unprecedented levels of scalability, performance, and reliability. Simultaneously, our Automation team leverages Applied AI and large language models (LLMs) to create innovative, externally-facing products and enhance internal efficiencies through automation, intelligent tooling, and AI-native user experiences. We are hiring for mid- to staff-level positions, with evaluations based on relevant experience and interview performance. What you will do:Engage in roadmapping and architectural discussionsWrite high-quality, production-ready, maintainable, and readable codeLead substantial projects from initial conception to productionProvide support and unblock your team consisting of engineers, designers, product managers, and business operators

Join Pylon Labs and Shape the Future of B2B Post-Sales Support!At Pylon, we are revolutionizing the landscape of B2B post-sales support by creating a comprehensive, intelligent platform that leverages conversational data to empower our clients to manage their operations in real-time.Backed by prestigious investors such as a16z, BCV, General Catalyst, and Y Combinator, we have garnered the trust of over 1000 companies, including innovators like Linear, Cognition (makers of Devin), Modal Labs, and Incident.io. We are also proud to be featured on the Enterprise Tech 30 List.With an expansive problem space for our product, there are countless opportunities for you to take ownership and make a significant impact. We are eager to welcome your expertise into our growing team!

Join Pylon Labs and be part of the evolution in B2B post-sales!At Pylon, we empower leading support and success teams from renowned companies like Hightouch, Merge, and Sardine to optimize their customer support and success efforts.Our mission is to create a comprehensive support platform that utilizes conversational data and advanced intelligence to enable real-time operational management for our clients. With the backing of YCombinator, General Catalyst, and a16z, we proudly serve over 1,000 B2B companies that trust Pylon for their customer support solutions.Our go-to-market technology stack includes innovative tools such as Salesforce, Amplemarket, Clay, Default, Pylon, and Equals.Your Responsibilities Create Pipeline: Focus on outbound efforts to book meetings for our Account Executives without one-on-one pairing for the time being.Account Prospecting: Identify target accounts and compile lists for outreach, specifically focusing on companies with 150 to 1000 employees.Lead Qualification: While you won't be qualifying leads through calls or discovery, it's essential to reach out to suitable companies that fit our criteria.Meeting Booking: Utilize various methods for booking meetings—whether through LinkedIn, cold-calling, email, or creative approaches. We value versatility and expect you to excel across multiple channels.Collaborate Effectively: Engage with the AE team for messaging and feedback. This role requires independence, as you will also work closely with our founder, who leads our go-to-market strategy.Innovate and Build: While we have foundational playbooks and messaging, we encourage you to implement your successful strategies and develop new ones. The opportunities are limitless—our CRM is clean, clients are ready for change, and they love what we offer!Who You Are 1-2 years of experience in a Sales Development Representative (SDR) or Business Development Representative (BDR) role focused on SaaS; this is a must.You are driven by results. Your goal is not just to meet your quota but to exceed it.You possess agility. While not required for booking meetings, quick thinking and adaptability are crucial for effective communication during calls.You value speed. While expertise in Pylon is not necessary from day one, a fast learning curve is essential.

Join Pylon Labs: Pioneering B2B Post-Sales SolutionsAt Pylon, we are at the forefront of innovation, creating a comprehensive B2B post-sales support platform that harnesses conversational data and advanced intelligence. Our mission is to empower our clients to manage their operations seamlessly in real-time.With backing from renowned investors such as a16z, BCV, General Catalyst, and Y Combinator, we are proud to support over 1,000 companies, including Linear, Cognition (creators of Devin), Modal Labs, and Incident.io, in streamlining their customer success workflows with our platform. We are also honored to be featured on the Enterprise Tech 30 List.Your Role and ResponsibilitiesDevelop and integrate security features within the product such as audit logging, RBAC, SCIM, SAML, and more.Oversee security review processes, including SOC 2, ISO 27001, HIPAA compliance, and bug bounty programs.Act as the security expert in pre- and post-sales discussions.Facilitate rapid development while ensuring robust security measures are upheld.Lead projects from customer requests through design to deployment.Who You AreYou have experience in building or shipping security features.You have contributed to security and compliance initiatives in a startup or dynamic environment.You are adept at engaging with customers and clarifying technical decisions.You excel when given autonomy, taking ownership of projects, and managing your own tasks.You are located in San Francisco or are open to relocating, enjoy in-person collaboration, and are committed to fostering a positive workplace culture.You are proficient in technologies such as React, Golang, GraphQL, and AWS.You will be joining a skilled technical team of senior engineers from prestigious companies like Samsara, Affinity, and Airbnb.Perks of Working with Us Comprehensive medical, dental, and vision coverage for employees 401(k) retirement savings plan Commuter benefits Generous parental leave 14 company holidays plus unlimited PTO Annual team offsite

Join Pylon Labs and Shape the Future of B2B Post-Sales!At Pylon Labs, we are pioneering an all-in-one B2B post-sales support platform that leverages conversational data and advanced intelligence to empower our clients to operate seamlessly in real-time.Backed by renowned investors like a16z, BCV, General Catalyst, and Y Combinator, we proudly serve over 1000 companies, including industry leaders such as Linear, Cognition (creators of Devin), Modal Labs, and Incident.io. We are also featured on the prestigious Enterprise Tech 30 List.This position requires full-time, in-person commitment; we do not offer remote or hybrid arrangements.

Join Pylon Labs, a Series B AI-native B2B company revolutionizing customer support with an innovative approach. Unlike traditional platforms such as Zendesk and Salesforce Service Cloud, which are centered around tickets, Pylon is focused on accounts, real-time collaboration, and AI-enhanced customer intelligence.With a significant market opportunity and competitors that are not designed for AI-first workflows, we are poised for rapid growth.