Manager, Client Success & Technical Solutions

Join DoorDash as the Manager of Client Success & Technical Solutions, where you will spearhead the DoorDash for Business Customer Success Team. This pivotal role involves crafting strategies and implementing scalable solutions to ensure smooth onboarding, activation, and enduring customer retention. Your leadership will guide customers through their journey, from initial contact to post-launch success.As we expand our offerings for corporate clients, including catering and group orders, you will take on greater responsibility for customer health in a complex landscape. Your ability to prioritize effectively and maintain focus on impactful actions will be crucial for our customers' success.About the RoleIn this leadership role, you will manage a team of 6-9 Customer Success Managers (CSMs), overseeing coaching, performance management against KPIs, and collaborating directly with customers to gather insights that shape our initiatives and product roadmap. This position requires a proactive mindset; you will be expected to identify inefficiencies and implement tools and processes that enhance customer satisfaction and team productivity.Collaboration is key, and you will work closely with the Sales team—not merely as a handoff point but as a true partner. You will drive alignment on account health and escalations, and participate in discovery meetings to provide technical context that helps Sales position the right solutions for our clients. A solutions-first mindset is essential.Additionally, you will establish tracking and monitoring systems to ensure all deals are actively managed, providing timely updates to cross-functional partners and leadership. Your contributions will support our program strategy and structure across various initiatives, enhancing enablement, improving processes, and fostering collaboration.

Join Airwallex as a Customer Success ManagerAt Airwallex, we are redefining the way global businesses conduct financial transactions. Our innovative, integrated payments and financial platform supports over 200,000 enterprises worldwide, including leading names like Brex, Rippling, Navan, Qantas, and SHEIN. By leveraging our advanced proprietary technology, we provide seamless solutions for business accounts, payments, spend management, and treasury services on a global scale.Founded in Melbourne, our diverse team of over 2,000 talented professionals spans 26 offices globally. With a valuation of US$8 billion and strong backing from prominent investors like T. Rowe Price, Visa, and Mastercard, Airwallex is at the forefront of revolutionizing the global financial landscape. If you’re eager to make a significant impact in your career, we invite you to join us.Your ImpactAs a Customer Success Manager, you will play a pivotal role in our Enterprise Business team, collaborating with our commercial team to support Enterprise clients through implementation, go-live, and ongoing service phases. Your expertise will help us enhance client satisfaction and drive growth as we expand our presence in North America.

Role overview The Technical Customer Success Manager at Tavus works from San Francisco, focusing on helping clients make the most of Tavus products. The position combines technical support with practical guidance, aiming to build strong relationships and a clear understanding of each customer's goals. What you will do Collaborate directly with clients to identify their needs and technical challenges Provide clear solutions and actionable advice so customers can succeed with Tavus products Support clients throughout their journey, working to ensure satisfaction and long-term value Who thrives in this role People who enjoy working with technology, value customer service, and adapt quickly to change tend to do well in this position.

Ironclad stands as the premier AI contracting platform that revolutionizes agreements into tangible assets. Our platform accelerates contract processing, delivers instant insights, and enhances operational efficiency—all while keeping you in control. Whether facilitating purchases or sales, Ironclad integrates the entire workflow on a single smart platform, equipping leaders with the foresight necessary to stay ahead of the competition. Organizations like OpenAI, the World Health Organization, and the Associated Press rely on Ironclad to expedite their operational goals.Recognized consistently as an industry leader, Ironclad has been named a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, received accolades as a Fortune Great Place to Work, and featured among Fast Company’s Most Innovative Workplaces. We are honored to be included in Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. Our growth is supported by top-tier investors such as Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com or follow us on LinkedIn.The Lifecycle Legal Engineer (LLE) occupies a pivotal, customer-focused role dedicated to ensuring that clients achieve significant adoption and tangible value following the initial implementation of our product. In this capacity, you will serve as a strategic technical partner, guiding customers from their initial activation to advanced levels of product maturity.

About Us At Office Hours, we empower individuals to monetize their knowledge by connecting them with those seeking insights. Our platform enables users to establish knowledge profiles and receive consultation requests or survey opportunities tailored to their expertise. Businesses can swiftly navigate our marketplace to engage with thousands of advisors ready to share their valuable insights. Our Vision We believe that human knowledge is the most invaluable asset in today’s world. Despite our interconnectedness, much of this knowledge remains untapped and stored within individuals. Our mission at Office Hours is to unlock this potential and facilitate a knowledge-sharing economy through innovative tools. Based in San Francisco, we are supported by leading marketplace operators and our clientele includes dynamic digital health companies, emerging software startups, venture capital firms, and top consulting agencies. Role Overview As a Client Solutions Manager, you will take ownership of a portfolio of enterprise clients, driving their growth through strategic account acquisition and expansion initiatives. You will lead a high-performing team while focusing on enhancing client relationships and fostering team development. Your clientele will primarily consist of well-known investment firms within the region. This dynamic role requires a client-centric approach with an emphasis on developing growth strategies, executing projects, and mentoring top talent. As a primary contact for our clients, you will collaborate with our product and engineering teams to relay insights that inform product enhancements. We seek candidates who have a track record in managing client-facing teams, especially in enterprise business development or customer success. The ideal applicant thrives in challenging environments and is eager to tackle the complexities of client portfolio growth while nurturing high-performance teams.

Role Overview Amplitude is looking for a Senior Technical Success Manager to support clients across the West Region. This role focuses on helping customers get the most from Amplitude’s analytics platform. The position is open to candidates in Los Angeles, Portland, San Diego, San Francisco, Seattle, or remote within the West. What You Will Do Act as a technical advisor for clients, guiding them through challenges and helping them reach their business goals with Amplitude’s solutions. Build and maintain strong client relationships, offering tailored support and strategic recommendations. Use your knowledge of technology and analytics to deliver practical solutions and improve the customer experience. Location Los Angeles, CA Portland, OR Remote - West San Diego, CA San Francisco, CA Seattle, WA

About UsAt Office Hours, we bridge the gap between organizations and a diverse network of trusted experts across various fields. Our mission is to empower experts to monetize their knowledge through advisory roles, projects, and AI model training, while we manage the complexities of screening, compliance, scheduling, and payments. This allows for a seamless focus on delivering impactful insights.We are a rapidly growing, profitable company headquartered in San Francisco, with additional offices in Brooklyn and Bangalore. Our clientele includes leading digital health companies, tech innovators, investment firms, consulting agencies, and AI Labs, all backed by prominent marketplace investors from firms like DoorDash, Airbnb, and Affirm.Our VisionWe believe human knowledge is the most valuable asset on the planet. Despite our interconnectedness, much of this knowledge remains untapped. Our goal is to democratize access to this wealth of information, making it scalable through innovative tools tailored for the knowledge economy.Role OverviewAs a Client Solutions Manager, you will spearhead the growth of a portfolio of enterprise clients, crafting and executing strategies for both account acquisition and expansion. You will lead and nurture a high-performing team, ensuring that your client base, which includes the most esteemed investment firms, flourishes under your guidance.This dynamic, client-facing position emphasizes the importance of portfolio growth and team development. Your focus will be on formulating and implementing growth strategies, managing projects, and mentoring top talent. As a key contact for our clients, you will collaborate closely with our product and engineering teams to translate client insights into actionable product enhancements.We are seeking candidates with a robust background in managing client-facing teams in enterprise business development and/or customer success. If you thrive on challenges and are passionate about driving client growth and team excellence, we want to hear from you.Your ResponsibilitiesDevelop and implement strategies for acquiring new enterprise clients and expanding existing accounts.Recruit, mentor, and cultivate top talent to ensure a high-density of skills within your team.

The Client Success Manager at meetmarvin focuses on building strong relationships with clients and helping them achieve success with the company's solutions. This position centers on guiding clients through onboarding, offering ongoing support, and ensuring they get the most value from meetmarvin's services. Role overview This role involves working closely with new clients to set them up for success from day one. The Client Success Manager also provides continued support, answers questions, and helps resolve any issues that arise throughout the client journey. What you will do Onboard new clients and introduce them to meetmarvin's offerings Offer ongoing support and address client needs as they use the platform Build and maintain strong relationships to encourage client retention and satisfaction Help clients understand and maximize the value of meetmarvin's services

As a Client Solutions Lead at office-hours, you will be at the forefront of delivering innovative solutions to our clients. Your expertise will guide our team in creating tailored strategies that not only meet but exceed client expectations. You will collaborate with cross-functional teams to ensure seamless execution and foster strong client relationships.

About GigsAt Gigs, we are creating the ultimate operating system for mobile services, enabling tech companies to seamlessly integrate global connectivity into their products.Much like how Stripe allows businesses to add payment options in seconds, Gigs empowers platforms to incorporate connectivity, bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile services to HR platforms offering work phone plans, we simplify provisioning and eliminate telecom complexities.Our team, consisting of around 100 talented individuals across the US and Europe, is backed by nearly $100 million in funding from esteemed investors such as Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together early-stage engineers, product innovators, and business leaders from renowned companies like Stripe, Airbnb, and Shopify. We are dedicated to addressing significant technical and regulatory hurdles to ensure seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to influence the future of telecom, we would love to connect with you.The RoleAs a Solutions Engineer, you will serve as the technical partner for our customers at Gigs. Your primary responsibility will be to assist customers in planning, coordinating, and successfully launching integrations with the Gigs API.This role represents a unique intersection of technical, strategic, and operational responsibilities. Your work may involve collaborating with the Product team on critical features that are essential for strategic onboarding or scoping and leading API implementations across different regions with one of the largest Fintech companies in the world.Although the implementation process falls under Customer Success at Gigs, your role will be central to various functions within the company. You will closely collaborate with Product and Engineering to define new features and provide continuous feedback. Additionally, you will play a key role in Growth, working alongside the Business Development team to facilitate new implementations and serving as the primary point of contact for our largest clients as they pursue further development.What You’ll DoDeliver customer implementations. You will take ownership of each API integration, treating it as a unique project and meticulously scoping and executing the ideal implementation for the specific use case of each customer. You will work closely with clients to ensure they incorporate the right feature set, API endpoints, and wireframes for success.Key technical contact. You will engage with the engineering and product teams of our customers as they integrate and continue to develop their applications, ensuring a smooth implementation process.

Role overview The Client Success Manager at WeaveGrid leads utility electric vehicle (EV) managed charging and virtual power plant (VPP) programs. This position holds responsibility for large-scale deployments, giving the manager autonomy to drive outcomes and remain accountable for major accounts. The work blends clean energy technology with enterprise-level program delivery. Acting as a client-facing leader, the manager serves as a trusted advisor to utility partners, helping them maximize the impact of their EV charging initiatives for both the grid and drivers. Main responsibilities Client growth Act as the primary point of contact for contracted and ongoing client programs using the WeaveGrid SaaS platform. Coordinate with internal teams and clients to successfully launch new programs. Develop and execute strategies to boost driver enrollment, working closely with clients, partners, and the WeaveGrid team. Program delivery and engagement Lead regular meetings and on-site workshops with clients. Maintain and carry out account delivery plans. Share data-driven insights proactively with clients. Support program evaluation and reporting, collaborating with third-party evaluators and regulators when needed. Manage client issues from initial triage through resolution, ensuring clear communication with all stakeholders. Cross-functional collaboration and internal alignment Champion account success as the internal point person. Balance and align priorities from both internal and external stakeholders, managing expectations around products and services. Work with the Solution Design and Integrations team on non-standard projects (such as SSO integration) and other IT implementations that support program objectives. Collaborate with Product to identify and pursue opportunities to improve conversion and retention for assigned programs. Location This role is based in San Francisco or open to candidates who can work from the San Francisco area. Local presence is preferred.

OpenAI’s mission centers on responsible and widespread adoption of artificial intelligence. The Sales team partners with clients to understand their businesses and needs, shaping products and solutions that support revenue growth and uphold user trust. Role overview The Customer Success Manager - Advertising Solutions helps advertisers onboard, launch, and expand their campaigns on OpenAI’s advertising platform. This position manages a portfolio of partners, serving as a trusted advisor to guide them toward their business goals while ensuring responsible use of the platform. This role combines relationship management, strategic planning, and hands-on execution. Close collaboration with Sales and other internal teams is essential to support long-term partner growth and continually improve the advertiser experience. What you will do Build and manage relationships with a diverse set of advertising partners, acting as their main point of contact. Guide advertisers through onboarding and campaign launches to help them get the most from OpenAI’s advertising products. Review campaign performance and provide clear, actionable strategies for improvement. Spot opportunities for partnership growth through increased product adoption and investment. Work with teams across Sales, Product, Analytics, Policy, and Operations to resolve issues and maximize value for partners. Collect feedback and insights from advertisers to inform product development and long-term strategy. Support the creation of scalable processes and best practices to grow OpenAI’s advertising ecosystem. Requirements At least 3 years of experience in digital advertising, account management, customer success, consulting, or a similar client-facing role. Background in managing advertiser or agency relationships within a platform, publisher, or ad technology setting. Skill in interpreting performance data and turning insights into strategic recommendations. Experience with data querying tools such as SQL or advanced Excel/Google Sheets.

As a Customer Success Manager at Prophecy Simple Data Labs, you will play a pivotal role in ensuring customer satisfaction and success with our data solutions. By leveraging your exceptional communication and problem-solving skills, you will be responsible for building strong relationships with our clients and proactively addressing their needs. Your expertise will guide customers through the onboarding process, helping them maximize the value of our products and services.

Join Our Mission at SentryAt Sentry, we believe that bad software should be a thing of the past. Our mission is to empower developers to create better software more efficiently, enabling everyone to enjoy technology to its fullest.With over $217 million in funding and a community of more than 100,000 organizations, we are revolutionizing the way companies like Disney, Microsoft, and Atlassian approach performance and error monitoring. Our tools help teams spend less time troubleshooting and more time innovating.Embracing a hybrid work model, our global teams gather in the office on Mondays, Tuesdays, and Thursdays to foster collaboration. If you are passionate about creating solutions that enhance digital experiences, come help us shape the future of software monitoring.Role Overview:As we expand our Technical Customer Success team, we are looking for a Technical Customer Success Manager (TCSM) to facilitate the growth and adoption of the Sentry Platform across our global customer base. In this role, you will become a product expert dedicated to ensuring that customers are smoothly onboarded, derive maximum value from our platform, and identify new growth opportunities through diverse use cases and products.Your contributions will be vital in helping customers achieve tangible results with Sentry. You will work cross-functionally alongside Account Executives, Sales Engineers, and Engineering teams to align with customers' technical and business objectives.This position demands strong technical acumen and a comprehensive understanding of the Software Development Life Cycle (SDLC) as well as relevant technologies. If you are a technologist with experience in customer-facing roles supporting technical products and are eager to join a rapidly growing team, we want to hear from you!

About Opal Security:At Opal, we are pioneering cutting-edge identity governance for the AI age—smart access management that enables businesses to innovate rapidly while ensuring security. Our goal is to provide clarity, control, and confidence in complex enterprise environments, allowing teams to manage access seamlessly without hindering progress.About the Role:Opal is at a pivotal moment, seeking a passionate individual to enhance our post-sales experience after customers agree to partner with us.We are looking for a technically savvy professional who can elevate our customer success initiatives from satisfactory to outstanding. This is your opportunity to redefine customer success with the freedom to implement your vision. You will adopt a player-coach approach: engaging directly with customers while laying the groundwork for a high-performing team that can grow alongside us.Your Responsibilities:Create an exemplary customer success team: you will redesign our customer success strategies, establishing processes, metrics, and a culture that transform good relationships into exceptional results.Serve as the primary technical support: when customers encounter challenges, you will be their go-to person. You will troubleshoot integrations, diagnose configuration issues, and provide immediate resolutions while knowing when to escalate complex issues to engineering.Oversee the health of our customer portfolio: you will be responsible for renewals, retention, and proactive engagement. You will develop frameworks and key indicators that help us identify opportunities (and potential risks) early on, ensuring customers receive maximum value from Opal Security throughout their journey.Act as a liaison between customers and product: you will collaborate closely with our product and engineering teams to advocate for customer needs, influence future developments, and ensure we deliver real value beyond just features. Your insights will significantly impact our roadmap.Lead customers from onboarding to advocacy: you will manage strategic relationships across a diverse clientele, from Fortune 500 corporations to innovative AI startups such as Runway and Perplexity, serving as their trusted advisor on access management and security. These relationships are built on trust and partnership rather than transactions.

About VibecodeAt Vibecode, we are pioneering the next generation of software development. As the first comprehensive vibe coding platform for both mobile and web applications, we empower individuals to transform their ideas into fully functional applications without the need for coding expertise. With a rapidly expanding user base of over 200,000 and approximately $10 million in funding from leading investors such as 776, Neo, and Long Journey Ventures, we are on a fast track to growth.The RoleIn this pivotal position as our first cross-functional hire, you will be at the heart of Vibecode, serving as the primary advocate for our users across various channels including support, feedback, community, and client interactions. Your responsibilities will involve directing product strategy by addressing user needs, translating these into actionable insights, and establishing a structured approach during our growth phase. You will also play a crucial role in scaling our Forward Deployed Engineer program. This is an unparalleled opportunity to influence key decisions in one of the most dynamic AI startups that is transforming the app development landscape.What You'll Do:Manage and enhance all user-facing channels, including our early access initiative, in-app assistance, Discord community, and various client/enterprise interactions.Serve as the primary user advocate by triaging incoming feedback, pinpointing critical pain points, and translating these into actionable product priorities and roadmap insights.Engage directly with user issues, troubleshooting platform challenges, providing education on platform use, and assisting power users in application deployment.Organize and professionalize our Forward Deployed Engineer (FDE) program by defining customized support offerings to assist users in launching and scaling complex applications.Collaborate across departments including engineering, product, and leadership to influence significant decisions, from feature prioritization to long-term platform strategy.About YouA minimum of 2 years of experience in high-pressure, execution-oriented roles such as management consulting, investment banking, startup operations, or technical product management.A robust technical foundation with hands-on software development experience and proficiency in JavaScript.Demonstrated capability to function at multiple levels:Focused on details: capable of deep dives into specific challenges while also understanding the broader picture.

As the Vice President of Client Success at Collective Health, you will play a pivotal role in driving our mission to revolutionize healthcare benefits. You will lead a dynamic team, ensuring our clients receive exceptional support and guidance, thereby enhancing their experience and satisfaction. Your strategic vision will empower our organization to foster long-lasting client relationships and drive growth through innovative solutions.

Why Join Ivo?At Ivo, we recognize that contract negotiation can be a daunting and resource-intensive part of the contract lifecycle. Despite advancements, it remains challenging, reminiscent of past eras dominated by fax machines.Our innovative use of large language models is redefining contract negotiation, enabling us to tackle these challenges effectively and at scale. With a market-leading product and an impressive 85%+ trial win rate, we empower numerous top-tier companies globally to streamline their processes.Position Overview:We are on the lookout for a talented and passionate Enterprise Customer Success Manager with a strong SaaS background, specifically in customer success or account management. In this pivotal role, you will be instrumental in ensuring our customers extract the utmost value from our offerings. Your responsibilities will include onboarding new clients, providing ongoing support, and guiding them towards achieving their specific use cases and overarching business goals.

Rithum connects brands, suppliers, and retailers through a global commerce network. The platform helps businesses expand product offerings, manage multi-channel operations, and improve profit margins. More than 40,000 businesses use Rithum to support their e-commerce activities, representing over $50 billion in annual gross merchandise value. The company provides solutions for commerce, marketing, and delivery, aiming to improve the entire consumer shopping experience. Role overview The Technical Account Manager role at Rithum focuses on supporting customers as they use the platform to manage and grow their e-commerce operations. This position is remote, based in San Francisco. What you will do Help brands and retailers use Rithum's platform to streamline operations and achieve business goals Work with customers to address technical questions and ensure effective use of the platform Support the delivery of commerce, marketing, and fulfillment solutions Requirements Experience working with e-commerce platforms or technical account management Ability to collaborate with brands, suppliers, and retailers Comfort working remotely from San Francisco

Join reteam as a Customer Success Manager, where you will be instrumental in enhancing customer satisfaction and retention. Your role will involve engaging with clients, understanding their needs, and ensuring they derive maximum value from our services.As a key player in our team, you will collaborate closely with various departments to drive customer success initiatives. Your expertise in customer relationship management will be vital in fostering long-term partnerships.